Petco

Tracey Hunt

2023-10

I absolutely love the groomers at Petco. They take such good care of my dogs, who are not necessarily the easiest dogs to groom, and they always do it with a smile. My dogs come home looking like brand new dogs and they're happy.I don't do a whole lot of shopping there, however, could because the prices can be a little high, but their pals rewards and vital care programs are so unbelievably useful.

Samantha Runco

2024-03

I always find what I need for my dog and gerbil. The staff always are helpful.

Olga Mcdonald

2024-04

Katie has been our groomer for over 5 years and she is amazing. With my senior dog and all his quirts she manages to make him feel safe and get the job done. Katie is a joy every time we see her!! WE LOVE KATIE!!

Annette D'Amour

2024-03

Sarah has been Maui's groomer for 3 years!! She is SO patient and Maui is so good and comfortable with her. She's (Maui) is VERY PLEASED with her nice, silky, smooth hair. Sarah gets 10 stars 🌟 from me!!! ❤

Barbara Bianchi

2023-12

We had fun shopping, our dog had fun sniffing. The cashier was super nice to our dog. We didn't buy the turkey hat, but it was cute!

Nicole Pagan

2024-04

I have brought my 3 yorkies to Petco their whole lives for grooming. I have age 7, 5 and 2 year old yorkies. In September of 2023 I brought all 3 in for their normal 6 week haircut, bath and nail trim. At some point while under Petco's care, my oldest yorkie Liv, had her neck broken. She walked into her appointment and never walked out. I asked immediately once I saw her if anything happened during her appointment out of the ordinary and was told everything went routinely. When I questioned why she wasn't able to walk, they recommended I bring her to my veterinarian and let them know the outcome. I waited a week to see if maybe her nails were just trimmed too short and her walking would get better with time and rest. After I saw a rapid decline in her, I made an appointment with our veterinarian who took x-ray's to rule out a broken paw. On the x-ray the veterinarian noted no issues with her paw but saw her liver was enlarged so they sent us to the emergency vet in Portsmouth for an ultrasound. The emergency vet wasn't very concerned about her liver. They were however concerned that she may have something neurological going on and referred us to a neurologist in Scarborough which is 45 minutes from where I live. While we waited for this appointment with the specialist, my 5 lb yorkie continued to decline. She stopped breathing and we were off to Portsmouth again in the middle of the night where they sent us home saying she probably had pneumonia with an antibiotic. I was able to get her breathing again during the car ride there by raking my knuckles across her ribs and blowing in her snout. I insisted that they show me how to perform CPR and 4 hours later we were in the car on our way to Scarborough on an emergency basis. I performed CPR during our terrifying ride and Liv was admitted for a sedated airway exam and x-rays. The airway exam and x-rays confirmed that Liv had a broken neck and that her vertebrae had punctured her spinal cord causing paralysis of her airway permanently. She underwent a tie back surgery to open her airway and a spine surgery which was extremely risky due to her size at just 5 lbs. She spent 5 nights in the ICU in an oxygen chamber. They saved her life and I am eternally grateful. We spent a total of $40,000 to keep her alive and she is still struggling today. We don't know what the future holds for her currently as we have a 6 month follow up which she will get put under for in April 2024. I informed Petco of all of her medical complications and they investigated if they were at fault for somewhere between 2-3 months. Just yesterday I received a letter saying that they determined they were not at fault for her injuries, what a surprise. There are no cameras in the grooming room so I naturally cannot prove that they broke her neck, but anyone could piece together the puzzle. She walked into her appointment and never walked again. While I might not get monetary reimbursement, I'm hoping that I can spare another fur baby from the same misfortune. Our experience has compelled me to try to warn as many people as I can. Buy your pet supplies from a local business that cares about you and your pet, not a large box store that can't even apologize for a life changing mistake.

Tori Summering

2024-02

I brought my pup, Kusala into the store with me and everyone gave her so much love (and even some treats!). I found exactly what I was looking for, plus some amazing items that were on clearance! I love the PetCo in Dover, NH so much!

H Eastman

2024-01

I have a typical happy golden. Never shown anxiety until her first visit for grooming. I was told she thrashed and was too much for your staff to handle. Visit was cut short. We rescheduled a wash dry visit only to “ease her in to it” per your staff request. I have bathed her many times. She stands. She is not afraid of a dryer as she is always with me when I dry my hair. The moment I dropped off I was knew the staff didn’t want to service her. They should have just cancelled. I was told 60 minutes for the visit. At the 2 hour mark I check on her. She had only had a bath. I was told another 30 minutes. It was 60. 3 hours. She aired dried. At that point I was told she can’t return because of her aggressive behavior. She goes to a difficult to get in day care and they have never said she was aggressive. I think your staff do not know how to handle dogs they can not pick up…this is my opinion. My girl is super social has many dog friends and admirers. They all know her story. The few friends that were looking for groomers now know petco is not a place to consider. For what it worth, I had made my mind up that 3 hours and $60 for a bath I could have done at home and done a better job before I was declined future service. Train your staff to handle dogs. One star to way too much!

Cassia Fernandes

2024-03

I Got a Friend for my other bird sky and I'm leaning this one Earth!

AVR Works

2024-01

Everyone in the store is very real, very helpful and very sweet, happy and kind. I hate corporate bull operations as much as anyone but I sure did enjoy the helpful folks here this day. I hope they get a raise.

Sasha Levesque

2024-03

Cashier was kind and helpful and took time to explain reward system to me without even being asked. I’ve been a customer for 15 years and no one has done that.

Monica Allaire-McMahon

2024-04

Stephanie does a fantastic job with my dogs nail, foot trim and is very kind and gentle with her

Candi Garvin

2024-02

I was very disappointed to learn that your store will soon be charging customers for a bag. This is not a law in New Hampshire. Therefore, I will NOT be shopping at your store any more.

avalon raine

2023-05

Employees are so kind and helpful. I bought two guinea pigs. Everybody who worked December 6 and 7 is doing a fantastic job, as I’m sure the rest of the team is as well. Keep crushing it 🤘🏻

Ellen Legard

2022-05

Brought Lil Nikki in for a bath, haircut, & all the works. Sydney built a great rapport with Nikki, who can be very nervous about grooming. A couple hours after dropping off the mutt in the first picture, I picked up the cutie in the second picture!

Nancy Blake

2024-05

Excellent customer service. Tyler went over and above for me and Willow May.

Rusty Cooke

2023-11

My favorite Petco is in Dover NH. My Rusty is always hesitant when it comes to nail care and Sarah is the best at what she does and loves Rusty so he calms and it polite while she trims and buffs his nails. I have caught Rusty giving her a lick on her arm. Is is the happiest guy when he is done and struts he way to the car, tail high and tall posture. O e word answer is AWESOME

Svetlana Biscornet

2023-08

I love the dog grooming salon - a wonderful team of energetic and friendly people is here to make my doggy look and smell very lovely. 0 attitude, nicest groomers! Shopping in the store while he is getting groomed is definitely an added bonus.

Mona Rosbury-Yoder

2023-05

My pet's groomer, Stephanie, is amazing. Always careful and does an excellent job grooming my cocker spaniel. She pays extra attention to her ears, mouth and feet.

Stephanie Phare

2022-05

Got my husband his black brazilian tarantula here. We named her Wensday!I have to say she’s got to be the sweetest little bulldozer ever as soon as she was put into her new home she was already building tunnels.

Jean Bowen

2023-10

Way overpriced considering there are two other major pet supplies in the area. Store appearance is a mess. Can't get down some of the aisles because there are boxes and totes haphazardly thrown into them. It's really hard to find anything when things are a mess. Three stars is generous.

John C. Hilton

2024-03

Great groomers. Huge selection of dog food. Friendly and knowledgeable staff.

Nancy Roy

2023-08

My dog has trouble with her anal glands getting filled up. Sarah at Petco in dover always does an amazing job helping Sophie out with this issue. I recommend her to anyone. Staff always pleasant. 5 star rating

Susan Anderson

2023-09

Stephanie (groomer) is thoughtful and caring. I trust her to keep my Buddy safe and comfortable during his grooming. She is by far the best groomer I have worked with!

Laura Day

2022-05

They did an amazing job grooming my dog and he had all his shots there..Definitely going back..

Melissa Locke

2023-09

Stephanie is by far the most AMAZING worker you have at the Dover Location...always friendly and my little girl LOVES her!!! I will only bring my little girl to her after going with someone else and she wasnt happy when I picked her up. Stephanie is worth waiting for and Ill be very sad if she goes somewhere else...although Id probably track her down LOL

TommySalami

2024-03

Just got some plants for my fish tank and some fish food nothing to complain about.

Rym

2020-05

Customer Service Employees are always super nice and very knowledgeable! We can always find what we need at Petco! My Doggo LOVES all of his gear, treats, food, chews, toys, tugs, etc. He gets Groomed there as well and they are amazing! 100% RECOMMEND!!

Dj M

2023-12

Idrk my mom works there and Google asked for a review even though I just picked her up she's nice so 5/5 mom

Chris Stone

2023-05

This evening I believe it was Tyler and Nikki who assisted myself and my 2 young daughters. Being multi unit business manager myself both employees stood out .I brought my 2 daughters in to do something fun while their mother was away with our new puppy. We ended up leaving with a bounty of clearance merchandise that both employees helped us short through. Because of their service and knowledge I ended up signing up for the 6 weeks puppy training course training. Great service is good business with people's money both employees should be commanded by their manager and district manager.