Orchard Village Animal Clinic - A Thrive Pet Healthcare Partner

Savannah Zander

2024-02

Orchard Village has been a godsend for us. As someone who has pets who have health issues that require them to be seen fairly regularly, the staff there are always so kind and caring. They are always considerate of costs as well as my fur babies’ temperaments. I’ve never had a single interaction there that has been less than wonderful. Everyone there is so knowledgeable and helpful and has a good heart. The vets there go above and beyond to ensure your pet’s comfort, wellness and happiness. I’m so grateful we found them

Candice Cameron

2023-08

Today my daughter had to put her fur baby down and this place and all the people there were AMAZING. So kind and patient and even allowed us to leave him there while I went to get my daughter from college so she could be there as he wasn’t going to make it through the night. They all were so understanding and compassionate through the entire process. I would recommend this place and a huge thank you to all the staff. 7/21/2023

Tina Marie

2024-01

First time visiting this office, after checking out other vets in my area, couldn’t be more pleased with the quality of staff who were polite and respectful from the first phone call. The waiting area and exams room were very clean and organized, not filled with products, posters and promotions. So thankful for Dr. Devito, who took her time during the examination, as well as explaining what procedures would be taken and the prices. Very compassionate and detailed oriented. No attitudes, no pressure for procedures or products, no surprises, it was about what was best for Lo-key. Find myself blessed to find this office.

Sparkles Vig

2023-05

I usually go to another vet close to my home. They did not turn the phones over almost an hour of being open. I called Handle now Orchard and Lisa who answered was so sweet and helpful. The MA Kayla also and Dr Devito amazing. My kitty had an infection from licking and they were beyond helpful sweet and accommodating.

The

2023-05

This clinic is the finest, most caring Vet service I've ever used. Had to put my beloved Boy of 12 years to rest. The caring and love they gave to my dog, at such a difficult time, was nothing shy of amazing. Even sitting with him on the floor. Thank you again for what you did.

Ally Saad

2022-05

I was hesitant to write a review until I read what other's have recently written about the practice. I just recently decided to switch to a new vet after going to Handle with Care for the past 7 years. I have always loved the staff and felt so comfortable with their care.Over the course of the past year, the wait times have increased, which could very well be attributed to Covid and staffing issues, so I have been patient with that. The bedside manner although is what caused me to pursue another Vet. The condescending nature of discussion with the Veterinarian was suddenly startling. Asking me if I brush my dog, if I noticed my cat was shaking his head. Insinuating that I wasn't properly caring for my pets.I had no idea that new ownership took over until I read reviews, and it all makes so much sense now. Very sad to leave, but it was time to make a change, unfortunately.

pamela smith

2023-05

Horrible experience, I lost my cat today due to your lack of care and lack of competence. Doctor there couldn't be bothered to figure out what was wrong at the appt. By the time I got him in with a competent and caring vet it was too late. The ER vet wasn't any better. Hopefully you are retiring because you don't belong being a vet. You don't care about these animals.

H Z

2022-05

I was a client of Dr. Handel's since he opened his practice, and it was quite upsetting when he retired. I am NOT thrilled that a big corporation has purchased the business, and the prices are now reflecting that. However, that being said, Dr. DeVito was very good, and was very pleasant and attentive to my dog. The exam was good. I was also happy to see a lot of familiar faces, and that is comforting. It's great to see that Lisa has come back...she is a great asset. Work on the prices, and I, and many others, would feel alot better.

TheMSMReaper

2018-05

After going to a corporate veterinarian to try to limit our cost and not getting our dog's needs met, we decided to return to Handel with Care. Although it is expensive, we were very pleased with the level of care and compassion and the very thorough job they did of making sure we were aware of all of the veterinarian's recommendations for tests and procedures. They took the time to ensure that we understood and agreed to each and every item on an itemized list of all the possible costs. They were great and our dog is doing so much better now. They seemed to genuinely care about our dog's and family's needs.

brittany noelle

2019-05

I absolutely love Handel With Care. They are so kind and helpful. I recently brought my two kittens to them and they answered all of my questions and I felt more than welcome there. Dr. Greene and all of the staff I met were awesome. I have also called a few times with concerns about my kittens and they have helped me each time. I recommend this veterinary hospital to anyone. I also was able to sign up for a monthly wellness plan that helps to make it more affordable! They are amazing!

Jesicca Emrick-Ginther

2017-05

Handel with Care has some of the most amazing staff I've ever encountered. My dog aggressive dog came back after a nights stay with them and her negative behaviors around dogs were significantly less predominant. They have been helping us through a very hard time with our 2.5 year old dog who needs major surgery. They partner with the best surgeon in the state, so not only are their staff amazing, I know that her surgery is in the best hands as well. We live in Franklin, but if we lived closer they would be our primary vet for our cat and dog.

M Spates

2021-05

Dr. Handel is an excellent vet and all my cats are alive today because of him it was a very sad day when the practice was transferred to a corporation that could care less about its clients and the poor animal's in need of care. At my last visit there were no cars in the parking lot and the rooms were not lit up and I was left waiting for over an hour and ending up leaving. Unless I have an appt directly with Dr. Handel I will have to find another vet I will not sacrifice the care my cats need. This corporation will not be in business for long.I would like to congratulate Dr. Handel on his retirement and wish him the best. Thank you for 30 years of service you will be missed and unfortunately Handel with care will not be the same without you.

Diane Smith

2020-05

Dr. Handle was recommended to me from my sister. I have been going there since I moved here from Florida. I was very pleased until my last visit. I am usually alerted when his thyroid blood work is due wasn't told when I made the appointment. I always have gotten an estimate of what they were doing that day. Did not get that that. I asked for his toe nails to be cut that did not happen. I recieved an alert for a vaccine that was due and when I called the gentleman that answered the phone told me to avoid another charge for the visit he has to come in for shots the next month. I am very disappointed looking for another veterinarian.

Nichell Latimore

2021-05

Bri and fellow team members have changed the dynamics at Handel to its detriment (its a long one, but worth the read for new and veteran members)From a decades long veteran, I would not recommend this veterinarianMe and my family had been going to Handel with Care for over 30 years, brought all of our dogs there. Loved Dr. Handel, Lisa and Lisa, Tabitha, etc. I was very happy there.Unfortunately, when he sold the practice and the new management team took over, the service went downhill sharply:1. There was no communication directly to the clients when Dr Handel left. I’d heard through word of mouth that he sold the practice, but then we went in for an appointment and he was there, so I’d assumed this was a rumor. Turns out he was just there helping to assist with the transition. As a veteran client, I was disappointed in the lack of communication2. Communication seems to be a consistent struggle for the new team. My dog is 11 years old and has been going to Handel since she was 8 months old (and all of our family dogs before that). She’d had an emergency almost 2 years ago now and we ended up with an $800 bill at Handel and a $4000 bill at the emergency clinic. As a decade long patient in good standing, the staff and me discussed making small payments to my balance when I had appointments and were willing to work with me. The emergency clinic was not, so i appreciated the consideration seeing as I’d been at Handel for so long and always had paid my bills at the time of service. Got the bill down to $160 by August 2020 (mid pandemic, mind you). Well, when the new team came in, they decide that since I hadn’t made a payment since August, they were going to a. Send my overdue balance to collections and b. Insist that I complete the payment before returning. Problem was twofold: I’d worked out and discussed a plan with the previous team that was in effect and we’d agreed to. I didn’t even know that a new team had taken over, as I mentioned. Also, they never told me any of this. They’d sent the bill to collections and I had no idea until I called to make an annual appointment for Roxy. It was only then that they told me that theyd sent my bill to collections and I wasn’t going to be able to have her seen until it was paid. I asked to get a call back from Bri, who I guess is the new owner, not fully sure. A few days later she called my emergency contact back by mistake. I called her the next day and left a voicemail. I did not get a call back from them until 3 weeks later and that was only because we’d had our scheduled appointment that I did not show up for. They tried to say that it was because I had not communicated with them in 6 months about how the bill was going to get paid: that had i reached out to discuss it with them and give them some good faith it wouldn’t have been a problem.1. You guys are the new ones! Not me! My family has used Handel for 30 years and me and my dog personally for 10. I didn’t even know you were there. I’d already worked out a plan with the previous team. How was I supposed to know new people came in and created some new expectations? How was I to know?2. Was 10 years of paying my bills on time not enough good faith for you? A quick look at my records would show you that I have always paid on time and without issue. Could you not have called me to ask about the bill before making a decision?Anyway, it hurts my heart that Handel with Care has gone the way it has. I can’t imagine that this is what Dr. Handel had in mind for his business. They only got 3 stars because my experience prior to the new change in management was so fantastic. I miss Dr. Handel

Lenny Logan

2019-05

Dr Handel and the entire staff are so wonderful! We enjoy going in and see them. We got a new puppy a few months ago and they answered all our questions and have us great advice on handling and caring for our new baby. The prices are very reasonable and they have a monthly plan to cover the first year for puppies.

Shannon Napier

2019-05

My husband and I are new to the area and are very particular about where we take our cat. The staff made us feel comfortable immediately. Our cat really doesn't do well with vets but both Tabitha and Dr. Devito had a plan to make sure the visit would be as easy as possible for her to get through and even helped us get mats out of her hair that we had been stressed about. My only regret is not taking her in sooner!

Kathy E.

2018-05

If anyone is looking for an Amazing veterinarian, please check out Dr. Handel and all of his wonderful, caring associates that make up Handel With Care Veterinary Hospital in Derry NH. I can not say enough good things about them. Their thorough from start to finish, up front with you regarding costs before doing anything and they will work with you to distinguish what's imperative as far as procedures go as to keep the costs affordable at the time. They have treated our baby Brandy so well, calling to see how she's doing, returning what seems like weekly calls because our Shepherd has been sick, they are just the best and we wanted everyone to know if their beloved pets get ill or if your vet isn't top notch, it's time to call Dr. Handel!! Last but certainly not least, they all are honest good people with empathy and hearts.Go check them out you won't regret it!

Paul Perry

2020-05

The recent changes are horrible. My dog who has been going there since she was a puppy got really sick and we were told they couldn't see her but to take her to the emergency veterinarian in Manchester. They didn't care that she could not breath and heart was racing. Any way we called the emergency veterinarian and they told us when you get here call that someone would come out to get her that I had to drop her off because they are not letting people inside. The people at the emergency veterinarian are wonderful people. They really showed compassion for us and our dog. She was 14 and they informed us that she had pneumonia and heart problems. She also started to have seizures. They talked to us like they knew us forever and told us that her situation would not get better. We made the hardest decision to have her put down. No thanks to these a holes who would not even see her when we needed to the most.

j c

2023-07

I always arrive 10 min early. But they always are running 15 min or more late. No personal touch anymore. Animals are just a number. Constantly raising and adding fees.Hours of operation getting shorter and shorter.

Anthony Ventura

2016-05

Friendly staff. Always excited to see my pup. It definitely makes a difference when people actually care about their job. Haven't met a single person there that showed me otherwise. The doc is great, friendly and always enthusiastic. As stated prices are high but they offer monthly plans similar to insurance. You definitely get what you pay for however. Highly recommend this place.

Theresa McTammany

2017-05

We became a cat owner purely by chance--an adorable female feline began showing up at our doorstep. Of course, we fed her and you can guess the rest of the story. We brought her to "Handel with Care" for a physical assessment and immunizations. Dr. Handel was terrific--he immediately put our terrified cat (and nervous owner) at ease--and took time to answer all of questions. When our cat was sprayed by a skunk, (after hours) he returned my call promptly and advised us what to do. Our subsequent visits are pleasant; the staff is attentive, knowledgeable and friendly. I highly recommend--

MetalicGrunt

2019-05

My cat had become extremely ill and Handle With Care had the unfortunate task of putting my baby down. The staff and vet were all extremely professional, courteous and caring. Everything was explained before it was done it detail. Due to the situation as soon as I was checked in, I was allowed to wait for the staff and the vet in the room in which the procedure would occur, to help ensure my cat would not undergo unnecessary stress from other animals. I was allowed as much time as I needed at the end and was allowed to leave through a separate exit not at the front.

Ashly Shaw

2018-05

I love this place! Staff is all very welcoming and very helpful. I brought my two rats in and they were wonderful with them. They even called and checked up on my rats to make sure they were doing okay. My second appointment I called the day of to add my second rat to the appointment if it was possible. They worked with me and found a time that worked better for them to see both of my rats in the same day. Overall a great experience!

Emely Javier

2021-05

I was booked for 430, arrived at 415, and left at 600. Pet was seen for less than 20mns. But wait, there’s more!Handle with care vaccinated my cat, not only WITHOUT my CONSENT, but I SPECIFICALLY had a CONVERSATION with the nurse on the phone (curbside pickup only) about OPTING OUT of the boosters this particular visit and only doing the rabies shot with bloodwork. Red flag after an hr of waiting wasn’t enough, I had to be a push over and actually told the nurse no worries, must be busy.. I just wanted my cat cared for.The staff I was familiar with would take their time to get comfortable with him before invading him. His mane was covered in dandruff, scuffing? 15mns is not an acceptable period of time between picking up a cat and releasing them.Forget the costs, they had us waiting OVER an hr before they came to grab my cat. It’s hard enough getting an apt these days and this poor cat has been out of the shelter 3yrs, gotten familiar with others, only to get another traumatic setback. In less than 15mns I received the call that he was vaccinated and was unable to receive his scheduled bloodwork due to being too aggressive. I’d think so after waiting to be taken care of, receiving extra stress, only to be held by staff that was probably DYING to get home. I saw a handful of staff RUN out of there during the time I was parked.Bless them.

Danielle G

2020-05

I have to edit my initial review to say that now that the practice was sold to someone else the quality of care has has taken a nose dive. The girls at the front desk and most of the techs are gone. You walk in the three at the front desk barely look at you or say "Hi" and are definitely more concerned with your payment than your pet. My cat had blood work done and i had to call multiple times to get the results after i missed a call from them because i was at work. Each time i called the first thing they wanted to tell me was how many times i had called, sorry to bother you guys but i want to know what is going on with my cat. I loved Dr Handel and Dr Belanger but it's not their vet anymore and I'm moving my cats to a new vet and I would encourage others to do so, Handel with Care does not care about your pet anymore.

Eric G

2020-05

Really sad. Dr. Handel is a wonderful Vet. The recent changes in leadership and ownership have really made this place go downhill. I was supposed to take my girl in for surgery yesterday morning. I showed up, they were all late to open the door, and then the lack of attention to detail and overall care scared me enough to tell them I was not comfortable and walked out. I've never felt that uncomfortable with a vet before that I would walk out. Again, overall sad.

Kristin Janssen

2016-05

Quick check in, clean facility, and caring staff! Dr. Handel was so patient and really listened. He answered all of our questions in detail and offered a lot of tips! Plus it was nice not to feel pressured to buy tests we didn't actually need :) And we loved the follow up call a few days later! Our sick pooch looks and feels better already!

Aunna Gendron

2023-05

Loved the whole experience! Very transparent with prices and they don’t pressure you to get things done that you don’t necessarily need based on your situation. Everyone we met was so kind and made our pup feel safe and brave!!!

Patricia Finnerty

2019-05

Simply put, Mr. Handel is a thief in sheeps clothing. He acts like he’s the most caring veterinarian out there, all the time piling up the bills. My poor cat was not feeling well. After selling me a maintenance plan he proceeds to have test after test taken. My cat stays over night. More tests and more we’ll get her well. Well no, he did not get her well. She was getting much worse as the hours went by. I knew that I was going to have to give the word to put her to sleep because of her quickly declining health. A very sad day for me. At that time, when I called him to tell him no more, the bill was up over $2,000.00.The next morning my daughter came to my house and said that she would go Handle “With Care” and pay the bill. I was too distraught to go any where near where my cat lost her precious life. I gave her a blank check feeling sick to my stomach at the charges he had rung up.When my daughter returned she gave me the receipt for services rendered. Overnight the bill had gone up by $1,000.00! Over $3,000.00 for what was a bad experience for me and my cat Molly. He did however, send me a bereavement card and a little lock of her fur.

Tony Sica

2020-05

Go somewhere else,We have been taking our Shih Tzu to Handel with care since he was 6 weeks old. He is now 15 years old and failing. Gene Handel was always attentive and had reasonable rates. He has since sold the company and the new owners have one agenda. Take as much money away from the clients as possible. As you read these reviews you will see that the good ones were pre sale of this business. We were sent a quote for a cyst removal in August after a barrage of testing totalling over $500. The quote as for $650. Gene suggested that we wait on the removal as he was questioning that Patches might have some dog dementia which could make the surgery potentially hazardous. He was put on a medication that made him worst. When we stopped the medicine we took him back in for another assessment to remove the cyst. After another $400 of inconclusive x rays and testing the surgery was approved. The quote however no longer applied and the cost was now $1,350. This business has gone from a caring practice to a criminal enterprise whose main goal is to take as much of your money as possible. We are taking our beloved pet to another vet who will hopefully care more about the health of our dog than the health of their bank account. I suggest you do the same.