Pet Play House

Jenny Wall

2024-03

Luna and I LOVE the Pet Playhouse!! We’d had an AWFUL experience at another local daycare/boarding facility and then that owner followed up with even worse customer care.But Pet Playhouse is EVERYTHING we were looking for!! Reasonable rates, caring staff who are the same from visit to visit-which gives us both comfort, friendly, warm and consistent communication. This is the place to go if your pet, like mine, is your bestie and deserves the best when you can’t be together!!

Kirsten Foltz

2024-03

WE LOVE PET PLAY HOUSE! We have four dogs that all have different personalities. One is dog aggressive, one is a barker, one is an old man and one is a crazy husky. The staff at pet play house makes sure each one of them is comfortable and has an amazing time based on their needs and comfort level. When they come home, they are always worn out and happy pups. We have used their services, including bath and boarding services several times in the last two years and will continue utilizing them for all our boarding needs.

Timothy Musick

2024-02

Pet play house boarded my dogs for a few days. Being the first time there, they did an assessment to see how the dogs enjoyed group play. One dog really liked it the other not so much. The dogs appeared happy and healthy and tired when they came home. Otherwise, no worse for wear. They also washed the blanket I sent with the dogs, which was a nice touch. I will be using them again for pet boarding.

Allie Wilson

2023-12

We love pet play house! My pup gets so excited as soon as we turn into West 4th when he knows where we're going. He goes to daycare multiple times a week, and he has a blast. I also board him from time to time, and it's such a relief to have a safe and fun place to leave him when I'm out of town.

Alana Davis

2024-04

This is the best doggy daycare in Reno! Both my dogs get so excited when I say the word, because they know they’re going that day :)The minute I turn onto 4th street, they both know exactly where they’re going & I can’t get them out of the car fast enough….it’s actually hilarious to see!Thankyou Pet Playhouse & everyone that works there, we all truly appreciate you!

Madison Mellard

2023-12

We’ve had fantastic experiences with Pet Play House! When you have 3 senior dogs, health issues and medications are standard. Pet Play House has always been so accommodating and caring each time we board! I am always confident in the care that they provide and never worry about our babies when we are gone. That peace of mind is priceless!

Kathleen

2024-02

We’ve been taking Oakley to Pet Play House for over and year and he absolutely loves it! When we pull up he gets so excited! The staff are great and the facilities are clean and large! Highly recommend.

Brenda Miernik

2023-05

This business is wonderful. The staff is friendly and caring towards the animals in their care. They are easy to work with and the website is easy. I'm so pleased that our Bella is happy to go and tired when she returns. I'm impressed with the little report cards my pet comes home with. It's cute. I also am impressed with the services they offer. Thank you all for care you give our girl while in your care.

Nora Bates

2022-05

We love sending our boy to doggy daycare and boarding here. They treat him like one of their own and we love the activity sheets that we get everyday. They always have fun events planned for the dogs and Beau always comes home happy and tired!

Katie Pitts

2023-05

My fur baby absolutely loves going to “school”. That’s really all I need to know. Every time we exit the freeway onto 4th street she knows exactly where we’re going, and she can’t get out of the car fast enough when we park.Also, I love love love all the cute parties they do around holidays. They cost extra but I’ve always been pleased with what we get out of it.I can tell the girls who work there like the dogs and they seem to know them personally.Another big positive is they have the dogs wear Velcro collars for safety. They are very picky about vaccines, which I appreciate. We love Pet Play House!

R Martinez

2023-11

This is the best place to board your doggo. We love boarding our dog Kip when we have to go out of town. Every time we pick him up he is happy and healthy then sleeps all day from playing so much with the other dogs. The staff seem to really love animals and no issues after boarding the last 5 years.

Bri Konz

2023-10

Pet Play House is an outstanding boarding facility. We recently went on a week long trip where we couldn't bring our old boy with us. Having never boarded him before, we were super nervous about finding somewhere he could stay while we were gone and that we felt confident he would be well taken care of. Pet Play House exceeded our expectations. The wonderful staff made the entire process from scheduling his boarding to picking him up an absolute breeze. The facility is clean and well maintained, the rooms are spacious and there is plenty of room for him and fellow boarders to play. They really gave us peace of mind, took exceptional care of him while he was with them, worked with his individual quirks and needs, gave us regular updates, and had a quick, straightforward pick up process. We could not be happier having used their services to care for our dog and we'll definitely use their boarding services again in the future.

Nicole Wetzell

2024-04

Customer service and staff is friendly. I don’t trust the quality of service. If you bring your pet here to board, check several times to make sure your add ons are added correctly by them.My husband and I are not recommending to bring your pets here for boarding. We were very unsatisfied with several things the last several visits, and don’t trust that they are getting the correct care, especially for what they charge.

Kelli Appleton

2023-10

We just had our first appointment with Stacy and we are very pleased. Our two dogs are older and grooming always makes them a little nervous. They left looking great and not stressed out at all. Stacy got them in and out quickly and without any drama even though my dogs always try to bring the drama. We already have our next appointment booked!

E P

2023-12

Pet Playhouse is infamous for its rigid rules and requirements structure: It's workable, though. Getting the required documents to your account is wonky at best.The daily people who take calls and answer questions seem inconsistent; some provide conflicting information. Those who take pets into the facility seem kind and good to the pets.They apparently no longer provide written reports as to what pets did and how they were-this is disappointing.Can't speak to how pets are actually cared for while there-no live cams, etc.Ours come home tired and stinky, but seem OK. We assume and trust they are fed as outlined and have the water they need and are kept in clean areas.Honestly, not sure this place is what it once was.

Sharon Baker

2023-06

You know when both your dogs are excited to go to PetPlayhouse, it’s a great thing! We know are dogs are in good hands! We love getting their report cards and pictures!! ❤️❤️❤️

Jessica Jobe

2024-01

We had to board our baby for the holiday season. We dropped her off on 12/21 and since they closed early on 12/24 and were closed on 12/25, we had to pick her up on 12/26. When we arrived home I noticed something on her stomach and I saw she was completely filthy. She had feces all over her body and it was dried. Our girl NEVER uses the bathroom on herself, so this lets us know either she wasn’t taken to the bathroom and/or she was left to lay in feces. We are so sadden by this because we just don’t know how she was treated.And our dog has not been herself since she came home and has a runny nose and cough 😭This is Mazi Grubbs.

Denice

2023-12

Never have we ever boarded our dogs Max and Santo until Thanksgiving 2023! The team over at PPH do not make you feel silly for asking a ton of questions, they take their time to invite you in, share expectations and inquire about your pets preferences and dietary patterns. Both our dogs are rescues and have had limited interactions with public daycares but they thrived! We reserved the presidential suite over the holiday week and it was nice to watch them from the web cam, it definitely added peace of mind! If they don't answer the phone, leave a message, they WILL call you back. So great! Also, they were great at giving our dogs their prescriptions and supplements. Definitely returning!

Victoria McCoy

2023-09

My dog LOVES pet play house! She gets very excited when we start to pull up, always runs right in (some other day cares I would have to drag her in), and is so happy and tired when I pick her up at the end of the day. They do fun activities and a report card for them every day, and for holidays they do parties, cards, crafts, pictures, etc. They are always going above and beyond! I see many of the same employees year after year and also find that to be a really good sign. I feel so comfortable leaving my dog with them and she enjoys it too! Thank you Pet Play House :)

Ryan Hill

2024-05

Dogs are safe and taken care of, but it cost more than putting a child into daycare. And they just don't do as much as a daycare worker to charge this much, I feel.

P Mehlhaff (Luvdvm)

2023-09

Staff are loving and conscientious. My dogs were well cared for. So glad we found this place! We’ll definitely use them again when we travel back next year!

Stephanie Feeney

2023-08

Pet Play House has been absolutely wonderful to work with. Customer service is great and staff is very friendly and accommodating. My dog really seemed to enjoy his time there which was a big worry for me as a previous experience at a boarding facility did not go so well. I will definitely bring my pup back whenever he needs a place to stay.

Miguel Arasa

2024-03

This is our preferred place to take our dog. He seems to love it and the staff has alway been grate. Their cancelation policy can be a bit restrictive.

Jessica Westmoreland

2017-05

Everyone was very kind upon our arrival. My dog seemed very happy when I picked him up and this is the first time he has eaten all his food while being boarded, which is an indicator that he was happy at his temporary home. Furthermore, Pet Play House was very accommodating when the snow storm made us a day late picking up our dog. We will definitely use Pet Play House again for our next boarding session.

Wende Dahlsten

2024-02

We have used Pet Play house for our furries, and they do a great job. I'm very picky about who I trust my babies with!! Pph is great!

jenn.d.08

2023-05

Hank is a very high energy chatty lab. He totally knows we are going to school when I put his collar on in the morning! I swear his back end is going to fall off from all the wiggles!! I love all the different activities they have to keep the dogs busy throughout the day. He is so tired in the evening when we come home and then I know he had a great day!!! #atireddogisagooddog

Sheryl c

2023-10

My girl loves to go to the Playhouse and always comes home tired, meaning she had a great day. She can't wait to get out in the crowd to mingle with her friends. The staff is excellent; highly recommend the Pet Play House.

Pinak Lonkar

2024-01

First review about this place and I may have updates: It is our Beagle's second day here. Our dog has some anxiety/fear toward strangers (he is fine with dogs) and he's going through regular behavior training with Bark Busters (another great company). Before we moved to Reno, NV, we had paid a visit to Pet Play House and explained the situation to them. We travel a lot and need a safe/friendly place where the dog eventually feels comfortable just like where he used to go before we moved to Reno.The entire place seems well maintained including their overnight boarding areas, pet play areas, and common areas. The lobby is inviting, and the staff seems friendly.On my dog's first day there, he was obviously nervous, everything is new to him including the house, surroundings, people, and the daycare. He did bark a bit but it looks like the staff took it slow and eased him into the whole strenuous experience. We took a break next day and took him back there again and he jumped out of the car eager to go in and make friends again. The second time we took him there was better - he greeted the friendly girl who he met last time and it seems to be going okay.To most people, this review will be overly informative, but to those with dogs that are fearful/anxious, let me tell you know incredibly important it is to have such an establishment around. It is a sure shot way to continue to socialize them and tire them out.I continue to look forward to making our pet a part of your amazing play house. My wife and I are forever grateful to you and your staff already :)UPDATED JAN 1, 2024: This place is still going strong. We just picked up our dog after a solid week of boarding here and we couldn’t be happier.

Andrea B

2022-05

Was so nervous about boarding my kiddos (Pickles and Velvet) because I’m a overprotective with my dogs. I was worried for no reason! We picked them up today after boarding for 5 days and they didn’t even act like they wanted to come home with us. You can just tell they have so much fun here! This facility actually listens to your requests for any special needs and you can add fun activities or photos. They will be back for daycare soon!

Katie Williamson

2023-05

We love taking our dog to Pet Play House. Our previous doggy daycare was a little closer to us but was exclusively outside, which made it hard to feel confident in our dog’s safety. We love that Bones gets to play inside and outside at Pet Play House, and we especially love that we get a report card sent home each day to let us know what activity he did! Our boarding experiences have been just as amazing. Highly recommend for an affordable and incredible doggy daycare!