Walgreens

CARLOS GOMEZ

2024-05

The ladies working in the pharmacy are rude dont wanna work or get these medications out in a proper amount of time. Keep up this work ethic or lack thereof. Im sure im not the only one wanting to transfer all RX's to CVS because of this!!!!

Easter

2024-04

Go inside to get my medication apparently it's ppl working the front who has no clue to what they are doing. First I didn't have anything there but they sent me a text stating my prescription was ready. Then all of a sudden they have it. I them give them them my billing info like I was told to do by insurance because I didn't have the physical cards and they couldn't manage to figure that out so wouldn't give me my medication that I truly needed, my condition is getting worse I will never return here and suggest others to go some where else if they don't want these problems. Because apparently they have no clue what they are doing in this medical business.then try to go through my paper work like excuse me you are not authorized to go through my medical paperwork I showed you the number to copy I swear they have no clue in this office about anything just a bunch of young kids who aren't trained properly.

Low Batteries

2024-04

Living in Las Vegas, we have a City that is always awake and open 24 hours, ., however that does not apply to any Grocery stores as you are lucky to find one open after midnight. All of the Walgreens are open are on the strip however extremely expensive and good luck parking. This Walgreens is one of the only Walgreens that are 24 hours. I don't mind the Half stocked shelves, or lack of items being priced as I usually find what need and the staff has been friendly. The reason for this review is that they were closed last night, 3-7-2024. which happens and didn't upset me. What did was the not they left in the window letting me know here 2 other Walgreens were that were also 24 hour. It took me 20 minutes to get there, I took down the addresses and 15 minutes later arrived at the first which was not open. 24 hours. I was pretty upset, however was in pain (sore tooth) and had to at least try the next. After 20 minutes I arrived and again, it was not open 24 hours. Now I was Mad and just wasted a long time while in pain, with no hope in site. I am not saying I will never return, however I would appreciate an apology for the mis-information. If anyone knows of an actual grocery store (Not 7-11, or circle K) that is open 24 hours in Vegas, please let me know.

Jessica Castellar

2024-01

Do yourself a favor and switch to a different pharmacy location. I've been picking up medication for my disabled mom for the last month and I end up waiting over 40 minutes in the drive thru. Going inside is worse.

Denise Bondy

2024-05

I’m upset because the discount I was told was applied is not showing on my receipt! Plus, it was $50 more than what I was told when I dropped prescription off! I even asked her if the discount was applied. Lying pos!

Marilyn Seetin

2023-11

I work in a provider's office and have been on hold for, I can't tell you how long, returning a call from them to make sure an ill patient can get their medication. They don't even speak, they pick up the phone and put it on hold. I have a patient waiting for a professional to work there and answer the phone so they can get their medication and heal. Great work. And they have done it 3 more times as I sit here waiting. If it were ethical, I would recommend ANY other pharmacy, ever, anywhere. When I was able to speak toban employee, I was not able to hear anyone speak. They responses were, "Yeah, so, what's the date of birth." "Yeah, well" I asked for a manager, I was told she was giving vaccines, I called back directly, the phone was picked up, and I was informed the manager is on the phone and can't answer. Maybe remedial training? Maybe integrity on qualifications? I'm not sure how to fix your issues, but it will take someone there CARING ABOUT PATIENTS to start.

Heidi Kolberg

2023-12

If you come here expect to wait a minimum of 40 minutes to get your prescription. Weather you wait in line inside the store or drive thru! This place is a joke. The workers here are ridiculous! As I'm writing this review someone asked wth was going on! Apparently the computers are down and not one person thought to let us know lol this place is a joke!

Batalona Batalona

2024-04

This place pissed me off today. Not only am I a customer but I am their mailman ( woman)... Today I had to deliver their mail to them. I couldn't belive they wouldn't even let me use their restroom..... great relationship Walgreens.

Sharon Damon

2024-04

Many useful items here and a wide variety of vitamins, supplements. Inside and drive-thru access to prescription orders

Ashlie Brownell

2023-09

If I could give this place a zero star review I would. I have been on a 4 day run around with them trying to get my sons prescription. First I was told I had to update the insurance because it was still the one from California. Then I came and gave them the proof of the insurance for Nevada and they kept saying I was on a weird insurance I had never heard of. So I called the insurance company to fix it come to find out it was the right insurance all along. Then I called them and got hung up on 3 times without even talking to someone. Then finally was able to get ahold of someone who said they reran his insurance and he was good to get his prescription the next day. Then I go to pick up his prescription and get into a argument with the lady because she swore up and down that they didn’t accept his insurance and I needed to get it transferred to a different pharmacy. Just to find out it takes 48 hrs for the transfer to happen. So now after 4 days I still have to wait another 2 to even get my sons meds. Witch is a total waist of my time when they could have just had me transfer it days ago. What a waist of time. And not to mention other people with the same insurance that my son has were able to get there prescriptions from them. And suddenly they don’t want to take the insurance. They are discriminating and this is not right.

David Kozak

2024-01

Rude and unhelpful employees. Do not pick up here if you are a delivery driver. Place is extremely disorganized and uber pickup instructions are wrong. Workers at 9:08am need to be fired 1/2/24

Azucena Carrillo

2023-10

If I could give zero stars, I would. I stopped by for some essentials yesterday at around 7:40 pm. I had items I was buying for myself and some items for my sister (she was giving me the money for those separately. Therefore, I needed a separate receipt). The cashier refused to do 2 separate transactions. With an attitude, she said, "She wasn't going to do it." Which is ridiculous. That is what she is paid to do she is a customer service representative and represents the face of the company as she the first thing you see when you walk in. I was also not greeted when I came in. She also has to ring up customers for their purchases. She asked the shift lead how they did it at this location. I'm assuming she works at a different store. She needs to be retrained on how to talk to customers as she gave me attitude the whole time and to be more customer service oriented. I asked the supervisor when had their policy changed and couldn't give me a straight answer he was too busy talking to another employee who just walked up to talk to him he didn't even look at me. Walgreens needs to hire people who actually want to be there to help the customers. I waited for more than 5 min for the same shift lead to come and open the deodorant case because they're locked. I had no choice but to buy everything in one transaction. Mind you, there was no one else in line, so it wasn't like I'd be holding up the line. I have been coming to this location for well over 10 years as it is the closest one to my house, and overall, I've shopped at walgreens for well over 20 years. I don't think I'll be coming back to this location. Especially since they are out of most of their products. Shelves are empty almost on every aisle. The items that they do have are the ones that are locked up.

Melissa Morales

2023-11

If you asked me 2 years ago what I would rate the pharmacy, I would have given 1 star. They messed up my rx and insurance benefits and also was rude about it. I haven’t had to go to the pharmacy until my recent injuries and wow have they improved. I assume due to staff change because they are just awesome now. I know calling will be about 10 mins or so wait time, but what could you expect when they are always busy. I had a few different drs send my rx here and love the app that tells you the wait time and delay time. I called in about 8x in the past few weeks to give my goodrx coupon and check my rx status and they were always polite about it. Thank you.

Katherine Castro

2024-02

Always a long wait, they should have more employees,or close the door. The wait is stupid and can be eliminated if there were more employees. Not very guest friendly at al

Jackie S

2023-10

Pharmacy was very kind and helpful. Needed an emergency prescription refill due to lost luggage. The gal I talked to gave me all the instructions I needed, checked to make sure they had the medication and even directed on how to get a discount code as it would be out of pocket.

Nichole Major

2023-10

This place fuxking SUCKS. I had surgery on my mouth today came here to drop off my prescription they told me it would be ready in about 1.5 hrs .. 2 hrs later i call to check the status they then tell me that my insurance doesnt cover the prescriptions so i go back to get my prescriptions back and they lost the damn papers. Didnt even care was told to call cvs basically im not their problem anymore. This walgreens has the worst workers with terrible attitudes. This is ridiculous. They dont know how lucky they got with my mouth hurting and i couldnt say exactly what was on mind. If i hadnt called i would still be clueless to what was going on. GREAT COMMUMICATION GUYS!

M

2019-06

Conversation heard between manager and employee at 2:50am on 4/5. "A guy bright this dog bed back. He said good dog used it, but not that much. He didn't wash it or anything, should I '1506' it?" (Not sure what that means) Manager: "No, just put it back on the shelf."

Chris Kuchuris

2023-08

I understand there are rules and regulations when it comes to filling RX’s. I am willing to comply but, I am unable to do so when the staff did not explain any of their rules to me as a new patient. I suggest if you’re going to implement strict rules that go beyond what is mandated by the State Board of Pharmacy then the pharmacy needs to have their patients sign a contract when you become a new patient so there is a clear line of communication between healthcare provider and patient. Staff snapping fingers and raising their voices “while divulging their medical treatment” at a patient in front of other patients to get them to understand Rx dispensing guidelines and rules is not really the way to treat “people”. We are patients and we all have names as you can clearly see on your computers.

Ian

2023-08

My prescriptions were xferred here automatically after my old walgreens was closed. After months of picking up my prescriptions here, they're now telling me they "dont take new patients" and that I'm a "new patient" because my old walgreens is now reopen. Which is obviously absurd.So now they're refusing to fill the prescription that they already have and want me to re-coordinate with my doctor to have my prescriptions transferred to the newly re-opened walgreens. There was no communication from walgreens regarding any of these closing/reopening dates; it was by walgreen's poor planning that a bunch of customers got screwed over. Just let us pick up our prescriptions at the same place we've been getting them for months and keep your inter-store pharmacy manager competition out of it.

Linnea Sarabi

2023-06

This place is UNBELIEVABLE every month it's the same thing. I'm told to pick up my prescriptions at a certain time and date. Then when I come down there, I'm told my prescription will not be ready for another day at a different time. The pharmacist then proceeds to tell me VERY rudely that it's MY responsibility to figure out when to pick up my prescription. They do not care that I am an elderly woman in a wheel chair. They treat me horribly and have me drive down to pick up my prescriptions just to be told it's not ready yet. This is so frustrating and unprofessional of them. I would change pharmacys but I live across the street from this one and it's hard enough to make it to this one.

Spencer Hatefi

2023-10

The worst pharmacy experience I've ever had to date. They can't even answer the phone and give a proper reason for the 17th "please hold" that they give. The staff clearly can't do anything other than put people on hold and disconnect the line when they presumably can't put you on hold for the 18th time.

Rhonda Stickney

2023-09

Had to pick up RX's. The line was really long but moved along fairly well. Found a few great buys on some games that were on clearance. But there were a lot of empty selves in the cosmetics department. I'm not sure what the reason is, but it seems to be a on going situation.

Aroon Primus

2024-04

Should out to the guy that went out of his way to order my prescription even though the pharmacy department is understaffed and worked.

Benito Ramos

2023-11

24hours open, that's what other walgreens dont have. I dont mind the long wait, people working are doing their best to not make a mistake in giving medicines.

Jackie Staley

2023-06

My doctor faxed a prescription to the pharmacy on Sahara and Nellis 48 hours ago. We are still waiting. The phone system sucks. We've been put on hold trying to talk to the pharmacist who has been reviewing the script for 24 hours to no avail because it hangs up on me. If I could give them a minus 5 I would.

Alice Dean

2023-06

I went to purchase vitamins, but they were locked up in a case. I went to the register and waited in line for 3-4 minutes. The cashier said I need to go back to the vitamins and press a button so someone will unlock it. I told him I didn’t see any button, but that I would go look again. I looked, and there was no button. I went back to the register, but there was another line. I decided not to wait. I called the store to tell the manager I would not be shopping there because of this inconvenient system, and she hung up on me.

Jennifer Wolfe

2022-06

This Pharmacy used to be great. The past year it’s been the absolute worst! Especially in the past 2 months! They kept calling saying my prescription was ready for pick up so I go down there and after standing in line for 45 minutes the girl at the counter tells me they only have a months worth of pills not the 3 months of pills I was supposed to pick up but they will charge me the full amount for 3 months worth of pills although they would only be giving me one month worth of pills!!! I asked if I’d then be issued a credit so I could pick up the remaining 2 months and she said No! That’s absurd! And her snide attitude...acting like I was the one being ridiculous and told me if I didn’t like it to take my business elsewhere!! Excuse me?!? I’ve been coming here for at least a decade and to treat me so unprofessionally and out right rude was the final straw!!! Not to mention the long slow moving lines and trying my patience then to speak to me that way and no offer or attempt to contact another Walgreens location?? If this is how they treat their loyal customers then consider me one less person standing in your ridiculously long line!!!

Dakota R

2023-06

The one star is not for the staff, who are usually very helpful and accommodating. One star for management. This location is chronically understaffed. This pharmacy cannot operate without sufficient support. Does Walgreens Corporate realize the sorry state of this location? I was just told this location has only "one person on the field site" right now over the phone when I tried to get a prescription for an inhaler pushed through, which to me is completely unacceptable. This isn't just an abject lack of customer care or service, this is putting undue stress on your staff. Clearly this location isn't meant to stay open. Will be reporting this to the highest levels of Walgreens management.

Lauren Russum

2023-06

Manager Griselda thought it was a good idea to stop midway of coming to let my daughter and I into the restroom to go back and take a phone call. We waited for several minutes. I found the manager in cosmetics on the phone telling a customer repetitively that the employee they were looking for did not work there. A very pointless conversation to make my daughter and I wait. Her excuse was “she was the only one there to open the restroom” even more of a reason why she should have helped us. It would have taken her all of 30 seconds to open the door seeing how close she was to us when the call came in. It was inconsiderate of her and as a manager you would think she would prioritize better.

ach hen

2024-05

Very poor and unprofessional service from drive thru window. Not recommended