PetSmart

Aline Fouche

2024-02

The beta fish were in terrible condition. I was there to purchase cat food. My sister went to look at the fish and described to me with alarm how miserable the fish appeared. I told her she could tell the pet smart associate about it, but when she did, the associate rudely dismissed her, saying, "yeah no, the fish aren't miserable. They're fine." I told my sister she could show me what she saw before we left, and I was disturbed. I've attached proof of only two cases, but one of the fishes were clearly dead and the other was being kept in filthy water. There were others, too with yellowed, opaque water, ones struggling to swim, rotating about sideways, others just on their sides at the bottom of the bowl. I get it. To many, it's just a fish. But this is cruel and honestly torturous. This needs to be resolved.

Cayley Hollis

2024-04

Absolutely do not do online order pickup for prescription food. It took days for someone to tell me I can pick up the food that I already paid for, I submitted all the necessary information at the time of purchase, hoping this could save me time since I had a very sick cat that was in an out of urgent care. I was told that it can take up three days for someone to see the order and approve it. When I made the order on Monday the wet and dry food I needed was in stock, when I was finally able to pick it up on Wednesday the wet food was out of stock. I understand this isn't the fault of the employees, but hopefully I can save someone else the frustration and time. You are better off saving money and ordering your prescription food from chewy.

Saiesha GRN

2023-07

This is one stop shop for the pets. A world full of products that the pets need, may it be food, treats, fancy accessories, toys, dresses for all seasons and special occasions (like the pet's birthday), health care products, bath & bedding, they are all here in abundance. So tough to choose from.Would highly recommend!

Shari Loftis

2024-04

Sophia did a great job Every one here is friendly.

samantha bitz

2023-12

Love this tank set its a 10 gallon high. Cuz I had a small place to put it comes with everything heater filter thermometer, you just add the fish and decorations and gravel. It's got to feed hole at the top. Got a space between the filter and the hood for any kind of Airline or power lines you need to put through to plug it in. I ordered it and it came the same day which is always nice. I did add real plants this time after that picture was taken because my silk plants I think were killing my algae eaters . they were getting silk stuck in their body because of their tiny teeth that eat the algae was picking up pieces of silk. So far so good no fish have died no fish got sick.. I started out with two fish I had in a 5 gallon and then I upgraded and added about another four to five fish...most nano fish and fish smaller than 1.5 ". I believe it's called a Fascinate column hexagon tank if you're looking for it, but its square! Lol.

Jerome Duplantis

2024-02

Jenna was amazing as always taking great care of our girl Sassy. She always does an amzing grooming job with her. Jenna's attitude, courteousness and professionlism are outstanding.

Sheli Gnader

2019-05

We love our Papillion PetSmart. I've been using the grooming salon for several years. I am always happy with their service. All of them are good but JOEL is our favorite and he provides outstanding customer service!

AzureWolfe

2024-04

Staff is always friendly. And the store seems to always be well stocked.

Jessica Toy

2024-02

Great in store service and great Banfield but their curbside pickup eaves a lot to be desired. I sometimes spend an upwards of twenty or more minutes waiting for my order.Their stock of collars/harnesses is hit or miss. Many other items I need for my ferret have been out of stock for months.I think I may be swapping to chewy. I really don't have the spare time to wait thirty minutes.

Mary Rabideaux

2024-01

They are so nice. My kitten decided she didn't like a certain type. And exchanged for another

Mary gibilisco

2023-12

Went looking for tuff Christmas toys for Bravo

Lavender Gee

2023-07

Jeanine the pet trainer is so knowledgeable, she helped me get a harness and leash that would better fit my puppies needs. Everybody there is just so friendly, even the customers. I also use the banfield at the back of the store, also feel very welcomed every time I am in there

Heidi Pesarchick

2023-08

I went to Petsmart in Papillion today to exchange some dog food I purchased. When I got there I discovered I had a flat tire. One of the employees saw it as well and was quick to come over and offer assistance. He told me to go ahead into the store where it was cooler.and do what I needed and he would deal with my tire. Exchanging the food was very easy and when I came back out he had my spare tire on my cat. It's not every day you get that kind of service. I really appreciated it.

Sheryl H.

2024-01

Excellent place to take your pet. The staff is very kind, compassionate, and very professional.

Scott Edmonds

2023-12

Unfortunately, online shopping has hurt these brick & mortar establishments, which ultimately hurts their customers. It’s unfortunate, but the retail world is changing fast.

Vic Victory

2023-05

I took my dog in to be groomed. I've never taken her to this location. I have difficulty brushing my dog because she is a ball of energy and never let's me do it long enough. I told them this when I dropped her off. When I picked her up, she looked great. Nothing wrong with the grooming at all. But the girl talked down to me as if I'm mistreating my dog saying I need to brush her more and "I'm not sure what kind of care she's getting at home". I take great care of my animals. She is my best friend and I spoil her. So it really upset me that she had this attitude as if I don't care about my dog. That's why I took her in. To get groomed. That's what you're there for. My dog loves to play and I play with her every day and walk her every single day multiple times a day. If I could groom her myself, then I wouldn't need to take her here. I still tipped her 20 dollars because the cut was good at least.Also, online I booked the spring package plus and then added nail trimming and shaving at the counter. The package was supposed to come with a take home treat for my dog, a bandana or bow, a spritz of perfume, and a coupon book worth over 200 dollars of savings, according to your website. I paid 127 dollars and got not one of those things. So I think I'm owed a refund on about 50 dollars of my purchase. And although the grooming was good, I will not be returning to this location.

Susan Wasson

2023-05

I was checking out today and the price rang up $84. But the shelf price on a large end cap said $66 for Purina Pro Plan Sensitive Stomach with Salmon. I told the cashier the shelf price and her response was all the prices are going up tomorrow and that was the price today, $84. I asked her to honor the. Shelf price. While she did honor it at the same moment she told me if I didn’t like the discrepancy that was “how it is” during price changes. I mentioned that seemed like a pretty big price increase. I said that Amazon might be a competitive option off handed. She came back really strong and said that I should use Amazon next time. Now to think of it I WILL. Why be treated horribly and charged the wrong price!

R Moore

2021-05

I have been taking our rat terrior, Gracie, there for years. They know us by name, especially Tori, who checks us in and always give Gracie a little extra loving. I highly recommend the vet services at this store.

Erin Aase

2023-05

I had a cat grooming appointment at 7:15 and forgot the rabies vaccination proof, which was my bad. The assistant wouldn't let me leave him there so I took him home (the groomer wasn't even there yet) and the groomer called at about 7:50 a.m on my way back (I was almost there) and said she had a conference call at 8 and then dogs all day on her schedule. Then why did you want him there at 7:15 if you had to take a call at 8? She said it would take 2-3 hours which makes no sense. He doesn't need sedation and he's a cat. He's the size of a cat. They wouldn't have even let me pick him up at lunchtime, it had to be when he was finished. Then she blamed me! While I should've had the vaccination proof, that doesn't excuse scheduling a call and dogs all day after of they were taking 2-3 hours to do it. She was 35 minutes late. I would've been in in less than 10 minutes but that wasn't enough time? It makes zero sense. Her next opening wasn't until July. What? I wasted an hour of my life and drove 20 miles round trip for no reason. 1 star is too much.

Aly Pyle

2023-06

The cashier I usually get is always so friendly! She is a great asset to your company. Long brown hair and glasses! I love her!!

Yvonne Schlichte

2024-04

I was not buying anything but my daughter was. They had what she needed

Robin Menck

2023-06

They had what I needed but the service leaves something to be desired. I had my dog with me and had multiple staff members in aisles near me, either stocking things or talking to one another. Not a single person talked to or made eye contact with me or my dog. I felt like I was in their way and at one point, had to leave the aisle and go down a different one because the staff person was blocking the aisle and ignoring me. I think I will stick to Pet Supplies Plus, where they know my dog by name and use Chewy for the supplement she needs that Pet Supplies doesn't carry instead of going to this Petsmart.

Deborah Williams

2023-09

The groomers always do a great job and listen to what you would like to have done. I just wish they would cut her nails a little shorter because it doesn't look like they cut them this time. Little upset about that

Greg Mason

2023-12

Got new stuff for our new kitty and loved the store and products

Patricia Cottrell

2023-05

Check your order before you depart. We ordered online and what we picked up was not at all what we ordered. Hubby was not aware of what I ordered so brought it home and we had to drive back to the store to exchange it. The manager said she would discount our bill, but that did not happen. Maybe have two people check the order before you hand it to the customer?

Brent Drew

2023-05

The place was super clean and the employees were very nice and interacted with our kids and our 8 week old puppy. Only gave 4 out of 5 because many of the prices seemed pretty steep.

Vaeda Smith

2023-11

don't buy their animals without doing research on your own, the employees know nothing about rodent or reptile animal care

Kenzie Marie

2024-01

Friendly workers and always have what I need for my kittos!

Gio

2023-07

Cordial staff...product is available...clean facility good parking and they match prices ...what more could you ask for in a pet store.

Diane Hower

2023-05

Took our dog to get the works. Paid extra for the furminator. Called an hour and half later to pick up. Other groomers usually spend close to double that time. I don’t think they even gave her the bath as a sticky part by her neck was still sticky when I picked her up. Very uneven cut. Pet smart has lost my business.