Hy-Vee Pharmacy

Don Vuong

2024-03

Went on 4 different occasions after receiving the phone call that my prescriptions were ready. Came in and was told that they were in fact not ready. twice was told that they would not get them in until the next day, and magically was told after telling them that we got a phone call and called to confirm that morning that they were available, they had them "just show up". Will be switching to a different pharmacy after this last time I was told it was ready, and went in to find out that they were once again not ready and would have to wait the next day to get my medication.

Gina

2023-12

Don't recommend. Their processes are broken. I have yet to go and pick up my Rx and have the entire order ready, despite calling ahead to ensure it is all there. It gets pretty frustrating, so switching pharmacies.

D Manchester

2023-10

Terrible. I've had at least THREE separate occasions now that this pharmacy has told me one price for a prescription when I call, then I get there and **SURPRISE** it's not true. This was the last time it's happening. Hours are also awful, closing at 7pm on weekdays now (used to be 8). But the icing on the cake and the reason I'm finally writing this review and giving them a poor rating is because the pharmacist tonight (Brad) wanted to stand there and tell me that it was illegal to record a phone call on my cell phone when I call them. That was after I said maybe I need to start recording my calls because the girl I spoke with this morning when I called took my GoodRX coupon code and gave me the same coupon I was showing. Maybe someone can share with him that the state of Nebraska (along with most states in the country) are a one-party consent state and if I'm calling you then, uhhh, I'm one of those two people. Of course if you had adequate records or trained your employees properly and had some sort of integrity then we customers wouldn't feel we need to record a conversation to prove something so simple. He also tried telling me I was confused so that's always helpful. Luckily I was able to un-confuse myself enough to switch pharmacies.Edit: switching to 2 stars (still poor) because some of the staff is helpful. But they really do need to get this place together. I've had experience at other Hy-Vee pharmacies on a regular basis (three others) and I have never had the issues I've had here.

Alexandria Williams

2023-08

Awful. They won’t run manufacturer copay cards unless the doctors office sends the drug rep over to show them how to do the simple savings card. They take forever. They’re rude. If their prices weren’t the best I’d leave and never come back. I hate Hyvee pharmacy.

Frank Sommer

2023-11

Called to see what hours pharmacy was open until on a Saturday night and was told 7:00PM. Based on that response I left home and arrived at 6:50PM and found the pharmacy already closed. Nice waste of my time!

Stacy Mikesell

2023-09

What has happened to the pharmacy the last 3 months? It used to be a pleasant experience to go there, with competent people working. Now it is an ordeal getting a simple prescription filled. Zero competence and less than zero customer service. Whatever you guys changed, it wasn’t for the better.

Melissa Owens

2024-04

I changed all my prescriptions to this pharmacy. They try to get everything right , the first time.

Bill King

2023-05

Over the last year my family has not received a prescription on time, even after they call and tell us there ready?! They don’t ever have anything that they should have. Just stood in line listen to them tell 3 other customers they would have to come back for there prescriptions even after a phone call that they received today telling them they could be picked up. I was waiting on a prescription that the ER called in last night, they called and said it was ready and they just told us it won’t be ready till Tuesday next week!! Then the counter person tried to lie to my wife and I and say we received a call that it wouldn’t be ready!! I played the voicemail for them and they didn’t know what to say! Sad how bad the pharmacy has gotten! Used to be great! We will be moving all are prescriptions to another pharmacy asap!!

william petta

2024-03

Always prompt and for as busy as they are, it must be a good Pharmacy the other comments are ridiculous

Diana Gleisberg

2023-05

The slowest possible service. At least the last five prescription pickups have been an hour wait… even after calling in a refill and the automated line saying that if it would be ready the day prior. I will be transferring to another pharmacy, because it seems irrational to wait for some thing for over a day every single time.

Digi_T

2023-05

It used to be a plesant experience. Usually very friendly staff. Just tried to pick up meds and they tried giving me a name brand for $1,200. They argued that it's what I always get, but I have had generic for 3 years. Tried explaining, but whoever it was in charge wouldn't believe me. She finally offered to change it then said the generic will be $200 when it has never been more than $20 for the 3 years I have been taking it. I would have questioned it, but since I didn't need it at the time and because she had such a rotten attitude, I decided it wasn't worth it.Glad this pharmacy is willing to risk peoples' lives just so they can claim they are right even when they aren't.

Patricia Mills

2022-05

Workers could not be more accommodating. They take time to answer my questions and research if they are not sure of the answer. They also try to make sure I am receiving the lowest price on my medications. I could switch to a pharmacy closer to home, but the excellent service makes the extra drive worth it. Finally, I have used the home delivery in the past. It was always dependable and on time.

sue knott

2023-05

Do not use Hy-Vee pharmacy if you expect to get a timely and quick Covid shot or booster. I registered online, waited about 40 minutes and a person who arrived after me, was boosted first. We stopped using Hy-Vee for personal prescriptions years ago, and this experience seals that decision.

Sara Booker

2023-11

This pharmacy is comical. Simple tasks seem very hard for them to comprehend. Wait times are painful.

amanda hall

2023-05

They have time and time again told me oh it will be 15 min. I'm still sitting here and hour later waiting for medd while they take their sweet time. If your sick and need meds right away don't come here they don't care.

Michelle Lyons

2019-05

9 out of 10 times my prescriptions are not ready given hours if not a days notice. This last time is the last straw. I called yesterday to be sure it would be ready. They told me it would be ready by 9:30. I needed someone to get it for me since I haven’t been feeling well. At 10:30 my mom went to get it and You guessed it not ready. I called to find out why only to be told “it’s ready now for you to pick up” just shy of 3 hours after it was supposed to be done. And that’s all she could say. I asked why it wasn’t done to begin with. All I got was awkward silence and “I’m sorry, but like I said it’s ready now” needless to say changing pharmacies.

Peaches

2021-05

Pharmacy customer service over the phone has been great... All employees, male and female, have been willing to help with any of my questions and concerns each and every time... They seem to understand they are dealing with people who have medical needs because it shows... I am comfortable with this Hy-Vee pharmacy because of the employees I have had contact with... Thanks Hy-Vee!!!

Mary Hayes

2018-05

The pharmacists are very nice. They send most prescriptions out to their central fill which takes longer. So just be aware of the possible delay.

Beth Christenson

2023-07

Constantly messing up thing's saying someone picked it up with a signature. Which never happened they are a mess.

Beth Gregory

2022-05

The worst pharmacy, they never call you and will tell you your dr denied prescriptions when they never even sent info.

Briana Helie

2023-05

Always always always rude!! Worst customer service ever!!

SHARON JENSEN

2023-09

Always a good service

Kathleen Potrzeba

2021-05

Always very kind and helpful!