Walgreens

Adis

2023-11

*Unpleasant Checkout Experience*During my recent visit to Walgreens, I encountered some challenges during the checkout process. After greeting the cashier with a friendly 'Hello,' I was met with less than friendly behavior. I needed to redeem some Walgreens Cash and had to locate my old zipcode on my phone, which seemed to cause a nasty frustration for the cashier.As the line was forming behind me, I politely asked if she could cancel my five items to assist those waiting, but her response was quite curt and unfriendly. Thankfully, the manager stepped in and handled the situation with professionalism and courtesy.

R Riemer

2023-12

It's great having a Walgreen's in the neighborhood. More than a pharmacy, we stop by to get milk, snacks, soda, and personal hygiene products there.Prices match the larger grocery stores in the area.

Raine Corson

2023-07

Pharmacist was extremely rude to me today. Was accused of arguing for just asking questions. Never raised my voice, was never rude. Was only confused about something. I guess when they normally ask if u have questions for the pharmacist SAY NO! He will think I r argumentative. Then proceed to tell me I could then wait another 30 days to fill my prescription! As a “punishment” I’m assuming. Which they aren’t aloud to do in the first place. It is a medicine I need every month. Didn’t flip out in the store, when to my car and had a breakdown, confused, frustrated, and scared. Called my Dr. Whom by the way was talking to the pharmacist, who called to say I was being a “prob” needless to say my Drs know me. I’ve been there several years. Fixed everything. Told ME AND HIM he isn’t aloud to tell patients they have to wait for their medication because they are having a bad day. I actually went back to apologize for the misunderstanding.. This AS*HO** was still rude and said if I don’t like it I can go someplace else. Just unbelievable. If u hate helping people, and seeing them well GET ANOTHER JOB!!! Don’t ask people if they have questions, if u think your time is to “valuable” to talk to themDO BETTER WALGREENS!!!!!!!

R Walters

2023-08

Spent 3 days trying to get my medications refilled. This pharmacy does NOT note accounts. I made John aware I'd be there the following day to pick up. My spouse went to pick up and I had to call and discuss my situation, again. I spoke to Jen and she very early into the conversation put blame on my spouse. I called again today and was told by Anna my medication would be ready in 15. I went to pick up and was told my medication was not ready and never processed. I was told to have my doctor call to give verbal permission for a refill. I called to follow up as I never heard back. The pharmacy manager took my call and told me he would not fill myprescription and if that was a problem I could take my business elsewhere. As frustrating as this was I am taking my business elsewhere because of how the pharmacy Manger spoke to me. (Full conversation with Manger is not posted here)As you can see from the review below. This behavior seems to be a trend.

jess

2023-09

Manager Kaylee was very rude when returning an item that Door dash delivered that Walgreens gave incorrectly. She Reimbursed my Walgreens reward of 5 dollars instead of my cash when I spent over 100. When asked about it she was very rude to me in front of other customers.

Jason Querry

2024-01

Probably the worst Walgreens pharmacy is at 156th and Q which is sad but tonight was the final straw. I’ll drive the extra couple miles to get faster and better customer service.

susan venteicher

2023-05

Beginning of April I received many calls from Walgreens. I knew I didn’t have any prescriptions due so I ignored the first 7 calls. Finally answered and person said they had a new service to coordinate all prescriptions for one pick up. I said great I only had 2 monthly prescriptions. She looked and then said she couldn’t help since one prescription had no more refills. I told her I would coordinate after my doctors appointment. Later I looked and one prescription had 3 refills and the other had seven. Fast forward to today. I called and spoke with pharmacy to get both prescriptions refilled. Person on phone confirmed prescriptions were there and that they both went through insurance. A couple hours later I went through drive tru to pick up prescriptions. I was told they didn’t have the medication until 5:30 today. I asked why did I get a text that my prescriptions were “available “and why did the person on the phone not tell me the medications weren’t available. That person got another pharmacy tech and she said the text telling me my prescriptions were available was a problem they were having. She said they “may have” some of my medication needed. The first pharmacy tech then came back and said they had the medication but that I would need to come back in 15minutes.I came back and the pharmacy tech told the amount for the prescriptions. I asked her to put it on our express pay/HSA card. She told me there wasn’t one on file. I had personally came in after the first of the year and gave my HSA card and asked that they enter that for both my husband and my express pay. Another customer service issue.I then drove away and noticed one of my prescriptions was wrong. I take the same medication but two different dosages.I went inside and and tried to explain to Byron the pharmacist . He looked at the prescription and said it was wrong from the doctor but “I got more for less money”. I don’t want a prescription that on the bottle it says the wrong dosage. I tried to explain how messed up the whole process was and he right away said “you can go to a different pharmacy “. I tried to explain all the issues and he just kept filling other prescriptions. He obviously didn’t care.

Annie Mill

2023-06

Horible guy that works there! Rude! This is a tight community in millard you must not be from here! We are a family but you treat me and my neighbors horible! If you don't like your job find a new one. If your willing to change your attitude and show more respect, care for the people whom need medication I will remove review. You are rude on the phon and treated me with no respect. Maybe understand we are there for a reason I get your job is hard but no reason to be rude. You know who you are removing my family we will go to cvs.

Russell Meyer

2023-06

This store has zero customer service and appears to not care about anyone. Pretty sure there are not enough characters available for me to type how disgusted I am with the pharmacy. Will be transferring everything soon.

Cynthia Jimenez

2023-05

Went to pick up my sons prescription they said 15-20 mins so we walk around till it’s time. They then say another 15-20 minutes I go to car wait till time go through drive thru where I am told it will be another 15-20 minutes. Short hand or not people are sick and in pain, being told to stand around and wait instead of being upfront and letting them know it will be awhile so they can come back.

Rachel Webb

2023-05

Showed up at Walgreens at 10:15 p.m. Friday night. Google listing says they close at 12:00 a.m. I called the specific store before I drove over to confirm they close at 12:00 a.m. I show up at the store and see the store hours in the front window that also say they close at 12:00 a.m.The lights inside are off and the store is closed. Phone calls to reach an actual human being go on endlessly with a machine telling me that other callers are being taken care of (uh no). This is extremely infuriating considering I had to waste gas driving out to a store that was supposed to be open. I should not have to waste gas because employees were too incompetent to put correct store hours in the window.

Chad Jansen

2018-05

This had been my pharmacy of choice for several years, but after many times of not being able to fill a prescription either complete or not at all because they didn't have enough pills, I have started to go somewhere else. I still go here occasionally, because the staff has always been nice, but it is frustrating when they can't fill your prescription!

Lois Palmisano

2020-05

I love my walgreen srore, I found valuable vitamins for my old diseased eyes, and grocery items.Great selection of paper products (eggs. Milk , even ice cream, coffee) great prices, check out staff so helpful .a well stocked store and people to help me.But the grandest part is my pharmacy.Fabulous people who have thousands of RX every month.As a new customer, I feel I got superior treatment from the first prescription order. And, I could see that every visitor was well treated .and they have a full staff and all that I have dealt with are very professional.I feel I can trust this establishment.At his time they will mail my meds so I don't have to go in or drive up. I like this option.The main reason I chose walgreens is because as a national firm I can be anyplace in the US and get my refills and-or new scripts.

Emiliy Kelley

2023-06

If there was an option for no stars I would give no stars. Employees are very rude and can't give straight answers. There is more to type but I doubt I can get all characters on here. Don't know how my grandmother went to this Walgreens for so long

Savannah Schamp

2019-05

Super friendly people in the drive thru every time I come through. They also fill pet prescriptions and the last time I went through the woman working the drive thru, Sabrina, even offered to cut some pills for me that were too small for me to break into fourths for my dog. Sabrina really went above and beyond for me and it was much appreciated!

Joshua Scheele

2022-05

The lead pharmacist Brad runs the pharmacy department very well and professional. Brad and all staff are easy to work with.All staff is always willing to call my doctor if needed and get my medicine.Thank you!

Wendy Boliver

2023-09

Very slow and not helpful in the pharmacy. They need more help to assist the customers they have.

Nilda Elis Morell

2019-05

I gave this store three stars because they typically handle my prescriptions just fine and I am able to pick up at the window with no issues. However I do want to point out that this particular location does not have a blood pressure cuff. I had previously had my BP checked at a different Walgreens location. The pharmacist was super friendly asked me questions, had me sit/relax for a few minutes and checked my blood pressure. I thought they all had this service but apparently I was wrong. I came to thos store last evening and requested a BP check. I was told that they did not have a cuff. But what is more disturbing is that they never asked me if I was OK or why I was asking them to check my blood pressure. All these questions were asked by the pharmacist at the previous Walgreen’s and at Hy-Vee where I ended up going to get this done.

Trevor Hancock

2023-05

This store is amazing. I come here quite a lot because it has great employees. The employees have always been extremely nice to me. This has quite a lot of Acuff you can get.

asaad mahdi

2022-05

i have appointment to test covid 19 for my daughter which is 16 years old,i was shocked when i saw how they do the test, they gave the kit to my daughter and they told her to do it her self!, what is this ?this test should be done by a trained nurse not by a 16 years old kid, and a lady was behind the window watching my child, i told my daughter you just put the tip in your nose and this is not correct, so this will absolutely will give a negative result even if you have covid 19, i dont recommend this kind of test to anyone and it is absolutely wrong

Dillon

2018-05

Went here to pick up some medicine as well as other conveniences. Needless to say the staff was more than friendly and I had no trouble finding what I was looking for. The store is also very clean.

Sean Kurfman

2023-05

Came to grab my prescriptions. Pharmacist complained that I was coming so close to close. Tried to apologize. He said no its OK. Then asked me to come back tomorrow

Bri G

2023-05

Pharmacy staff needs customer service training. It seems like they hate their jobs. Not polite, interrupting customers.

Mary Borchert

2018-05

Good selection of cosmetic and hair stuff. Good sales and "points". Pharmacy is efficient. Staff are polite though not overly helpful.

Tony Towles

2023-05

Hayden one of the pharmacy managers is very rude. I won't be back.

Danielle Petersen

2023-05

Best and most friendly employees hands down. I always love going to this location!

Kevin Long

2019-05

Very helpful staff and they are always helping me find what Im looking for. Pharmacy staff is very helpful as well very knowledgeable.

karen dedrickson

2022-05

The hours of the pharmacy are horrible and very inconvenient. Medications are overpriced.

Germanic Bohemian

2022-05

Most of the time my prescription medications are not available when I need them.

Caitlin Soong

2022-05

Horrible customer service. I would give it zero stars but it won’t let me