PetSmart

Rob Hartung

2024-04

My doggies both went to the petsmart salon this week. Both came home looking great and feeling good. I am particularly pleased by the work done by Jacqueline J on my Aussie, Jazz. I think the massive amounts hair grown by an Aussie are a challenge to shape without overdoing the cutting. This young lady really did a nice job.Another trip to petsmart for grooming. Jackie groomed jazz again. I added some pics to show how good he looks this time.

Lisa Kessler

2024-04

Teresa in grooming is outstanding! She grooms both my Golden Retrievers and they are always happy to see her. She is always helpful and does a great job!

Jaison Samuel

2024-03

Juet gor supplies to set up a small aquarium. The staff are very friendly, welcoming, and knowledgeable. Waiting for the water to get ready to introduce the fish...

Erica File

2024-04

We have quite a large mastiff and American bully mix. Showed up on a busy Sunday with hopes they could fit this guy in for his nails to be trimmed and grinded. We have spent so much trying to find something he will allow us to use to do it, but nothing has worked on this big softy and scary dog. Hunter did amazing. His nails look great, and we even were able to get a quick wash and dry done quicker than the time they stated. Thanks for the hard work and helping us, Hunter!!Please make sure you tip these sweet associates who work hard to ensure your pup is pampered and loved on.

Jamie Rich

2023-09

We came for a female hamster. Although this store only had males, Adam was so helpful! He shared a lot of information and was great with my kids. Definitely recommend the Evans Plaza location. The gal that helped us at the Oakview location (female hamster location) was also great! She got us set up and was very knowledgeable. My daughters are in love!

Ann Miller

2024-04

I placed my order online at 1:30pm and was out running errands in the area at 3:30pm so I thought I would stop in to see if my order was ready. I was greeted by a friendly young man asking what he could help me with and I told him I had not been notified that my order was ready yet but was in the area and decided to stop in. He checked and my order had not been filled yet. A rude woman approached us and said “what?” And the young man told her how I’d placed an order a couple hours prior and it wasn’t ready. She was clearly very irritated with me and said “they usually give us 3 hours to do orders. What’s the last name?” I told her and she immediately walked off, not giving me the chance to say it was perfectly ok if it wasn’t ready and I’d be happy to go check the shelves for what I’d ordered myself. She came back about 20 seconds later, handed me a box and said “next time you have to wait 3 hours. And I didn’t have one of the items in your order.” I would’ve had no issue whatsoever waiting 3 hours, but I was blown away by how incredibly rude she was for no reason, not giving me a chance to speak, and no resolution for the item that I had ordered that apparently was sold out. At other stores, they would say “I’m sorry we are out of one of your items; would you like me to check other stores or have it shipped to you?” I will be avoiding this location and passing word along as well. Plenty of other stores with much kinder customer service!

Tim Miller

2024-04

Store was nice and clean. Found somebody to help me, Reluctantly! Otherwise they had what I wanted and needed. Thank you!

Lin Newill

2024-04

The gentleman that helped my grandson and I get a guinea pig and all the supplies provided excellent customer service he took with us, answered all our questions. Great customer service.

Vicki Dolphens

2022-05

Went in for a grooming for our 2 small dogs! Requested a trim and they both were completely shaved!! They felt through both and mentioned they had a few mattings, not enough to be totally shaved, especially ears and tail!! The staff was rude, not friendly or helpful, and obviously not experienced groomers! So much went wrong here, too many to list. I do NOT recommend at all!!!! Here are before and after pics! How can they think their results would be acceptable!?

J LW

2023-12

I booked an appointment with groomer Maya for my huge Goldendoodle Bonbon the day before Thanksgiving so he would be holiday-ready. Maya was fantastic! She was so genuinely warm to Bonbon and took time to learn how I wanted Bonbon groomed. I even requested a bow instead of a bandana...and when I picked him up that afternoon - wow was he cute, fluffy, and even had a bow on each ear!!! Maya knew exactly what I wanted and did a beautiful grooming job. Thank you, Maya! See you in a few months for his next groom!

Roni Fields-Owen

2024-03

I enjoy shopping at PetSmart on the average, but I wasn't with my order at the West Maple Rd. Store in Omaha, Nebraska on February 13th, 2024. The item was purchased online and it showed it was in stock, but when I went to pick it up, I learned that it wasn't available. So, all hope was shattered and I was left purchasing it from another PetSmart which was very time comsuming!!!

WTF Wednesday

2024-02

I ordered a dulce de leche cheesecake and the went home and took it out of the bag, and I had a salted caramel cheesecake. didn’t go back up there or complain because it was so packed in the building. I had to just take it as a loss.🙄MAKE SURE YOU CHECK YOUR CAKE BEFORE YOU LEAVE

Andrew Cahoon

2023-09

Very friendly! Knowledgeable staff! My kids love our vanilla lobster

C & T VDH

2024-04

Great location with friendly staff. Pet grooming is high quality but can be pricey.

Linda Roberts

2024-04

Dr. Ed and his techs are amazing! So awesome with my little nervous chihuahua!

Kimberly Steinbach

2021-05

Lisa was SO helpful with not only with the adoption of our kitty, Elliot, but even helped me shop for our kitty needs afterwards! Not only helpful, but so much fun and lovely to see how much love those little darlings get before they are adopted.

luna ashley

2023-08

Took my dogs there to get groomed and from the start the lady who “helped” out had such a bad attitude towards me. she told me i needed vaccination papers for one of my dogs, that’s okay i told her i would run back home and grab them, she told me that that would take too long for her. it’s like a 15-20 minute drive. i’ve never had a bad experience there until today, such a rude and passive aggressive attitude from her. overall didn’t get to have one of my dogs hair cut and the other one they left practically bald since she was “too matted”. she had maybe 1 or 2 knots in her hair. i don’t know who spit in her coffee that morning but it’s not the customers fault.

Mike Stiffler

2024-02

I'm always able to find what I want here. Staff is very courteous

Judi Dunn

2023-07

Great staff and a very good Pets Hotel stay for our cat. However I was not notified that the price had increased between the time I made the reservation and pick up. I do not like $$ suprises and will re-think our boarding options in the future.

Rommy Rudolfi

2024-01

Staff is friendly and our dogs love them all!

KB Lilears

2022-05

Excellent store, my doggie and I love going to this location since it's close, and the prices are always good along with the great service.

Amy Melikova

2023-05

I do not recommend taking your pets here for the hotel if they are potty trained to go outside. They do not take them out unless they "have to", which means if they don't go to the bathroom in 48 hours then they will take them out. This stay will cost me more than the 267.00 for 48 hours because there is blood in my female dog's urine not even an hour after getting her home indicating either a bladder infection or UTI. They also had really hard stools as soon as they got home indicating that they did not go for the 48 hours they were there. I measured out exactly the amount to feed them and 75% of the food came back home so they didn't eat. When I called to make a reservation, I was really clear about them going out at least once because they will not go inside, I was told on the phone that it wasn't a problem, and he would put it on the reservation in all capital letters. When I arrived the intake person, a leader in the hotel who was a little rude and definitely didn't make me feel comfortable leaving my dogs there, said that they would not take them outside due to safety concerns of the parking lot, however they have a few doors that open to rock and grass. She said the person taking the reservation is at a call center. I had no idea I was talking to a call center and was misled. I had to leave them as I had an emergency four hours away with family. Not only did I deal with the emergency I had to worry about my fur babies at the same time. When I picked them up, I asked if they had gone to the bathroom, did they get to go outside, did they eat and the young man couldn't tell me anything because he hadn't worked for two days so he just didn't know. It felt really cold and not comforting. I won't take them here again and I think it is important for others to know: 1. You are talking to a call center not the actual Maple location unless you select option 8. 2. Don't leave your dog's here for an extended period of time if they are potty trained outside because the only option is to go inside which could cause potty complications. Highly disappointed with the whole situation.

Cassie Lewis

2021-05

Good selection of food for animals very helpful! Also, my stepdaughter was begging me to get this adorable hamster. :)

Alexandra Petrova

2023-05

Stopped by this PetSmart to pick up some almond leaves for my Betta fish. Liked this store. Fish look healthy and well-taken care of (this is very important, and we got one). Great prices and selection of Bettas and other freshwater fish.Decent selection of aquatic plants. They have real driftwood at good prices as well.The guy from aquatic section helped us a lot.We definitely would be back.

Titiana Morrison

2024-02

Amazing prices and staff is so sweet and helpful

Selina Perry

2023-10

I love my groomer Toby, but the salon itself was too much for my only child/dog. We will go back to our home store.

Josh Knudsen

2024-01

Can't go wrong. Great staff and customer service

Bee “Marimo” M.

2023-11

Decent selection, please do your own research ahead of time as they do stock some toys and items that are inadvisable for the pets they're advertised for

Evelyn Webster

2024-01

I went to PetSmart for a few goldfish, and the staff were so very helpful

Becky Bright

2023-05

We took our My border collie/Great Pyrenees in for the furminator treatment and we’re pleasantly surprised at the difference it’s made. The first couple days, I was upset because the shedding was worse. After that, it was so minimal I kicked myself for not doing it a month earlier. It’s definitely worth the cost to do a couple times a year when going through their shedding season. Plus everyone was very friendly and did a great job!