Petco

Leslie Chavez

2024-04

Horrible horrible treatment of animals. Don’t call yourselves experts in animal care when you have nothing but dead goldfish, and no ounce of space for your hamsters. You really pair your hamsters into one not even tank, but glass box? Hamsters should never ever go together especially in such a small space, and you’d know that if you were actually experts. You have hamsters sharing one wheel and their “home” isn’t even big enough to fit one hamster, let alone two. Someone should call animal control on you because you’re definitely not taking care of your animals like you say.

Tech 77

2023-05

I come here frequently shopping for our 2 dogs. This pet store is top notch and everything you could think of is here. There is so much variety to choose from is one of its biggest strengths. Every time I come here I have to browse all the live tanks. Today they had ferrets. I was hooked and wanted to bring them all home with me. The fish tanks are always joy to watch as well. I finally had to force myself to leave before I bought everything. The staff was friendly and helpful. The store was clean and well maintained. The isles were clutter free and easy to walk through.

Jonah Galardi

2024-04

Went in to get some fish for my fish tank and was helped by a very well versed employee. He helped guide me to what fish would work best in my tank and what food for them. Very well maintained store!!!

rick Aragon

2024-01

It’s 6:24pm on Friday 12/29/23 and I don’t know who the manager is but out of the 3 gentleman you have working here 2 of them completely u professional. We went in to the aquatic section at your store asked a gentleman to help us. First thing he said it’s not my department and I will call someone. The person he was trying to page goes by the name of Chad. After waiting about 15 minutes we asked another gentleman since my wife noticed Chad was busy with another customer. This gentleman was just standing around. When my wife approached him for help. He stated “ that is Chad department!” My wife then informed him Chad is a little busy. He rudely said to my wife you are going to have to wait. What kind of customer service is that he clearly seen us waiting and not once asked if we needed help. This place is very unprofessional. You just don’t say that to paying customers. I been a member of petco for a very long time and have never experienced any type of unprofessional employee at any store time I came into this store! This is very disappointing!!

Nick R

2024-03

Tired to buy a plant for my son’s frog tank. Asked if they had what I was looking for. Told I don’t know you can go look for yourself. Asked if there was anyone around that could help and guy behind the counter said I don’t know. Real helpful

Jocie O

2022-05

We took our dog to see the vet here. He was very helpful, friendly and very affordable. We found some cute Halloween toys in the store for our pups and picked up their supplements. The cashier was friendly as well.

Thomas

2023-08

This place constantly has inaccurate prices and over charges for items. Shouldn't have to constantly check my receipt on the way out to make sure you honor the price on the shelf. These were on the shelf for 22.99 yet I was charged 24.99Completely defeats the purpose of vital care rewards when it's marked upOne of many items I've been overcharged for.This isn't about you being competitively priced... it's about you charging more at the register than what the tags say on the shelves. Scam like

Living Water Creations

2023-05

Absolutely love this location. Staff does an outstanding job composing the genuine customer service. Customer satisfaction, and thorough in detail when bringing a new pet home to join the family. Always willing to help and go above and beyond to satisfy the needs of each and every customer. Very cleanly including the restrooms! Overall I would highly recommend this location for a multitude of things. Above all I enjoy shopping at this location being treated as a friend in a very professional manner. Thank you Petco team for all of your hard work!

Dawn Kanne

2024-05

Store and employees are fine. Prices are getting crazy and having to purchase a bag for our items is ridiculous.

Steve Barnes

2023-11

I came in closer to closing time then I meant to. Everyone was awesome chased me down some fish and 3 frogs. Very patient. Only problem I had, I bought a decoration for the bottom of the fish tank that said it was on sale for $17 and I got charged full price of $38. So that was kinda lame. But the people were awesome!

Cindy

2024-01

Went to this place to get dog lab work done. We just moved to omaha. Had old vet tranfer records. They would never give us refills we were supose to come back for office visits every month in order to get ate older dogs pain meds. We finally took our dog back to hos old vet to have access to his meds. They turned us into the court system. A ticket came in the mail. We already had taken him to the other vet. This place is unbelievable. Dont take any animals to there clinic. There going to try and call cops and make false reports on you. BEWARE IF U LOVE YOU ANIMALS DONT 5AKE THEM TO THE BET CLINIC HERE!!!

Taylor McHugh

2024-02

The prices on the shelf do not match the prices at the check out. Reading other reviews from this particular store, this is a common problem that still has not been fixed. Staff go with the price the item rings up, not the shelf price. In my case, this was a $6 difference.

Katie Shila

2023-05

Very sick collection of fish but that’s expected for a petco. I picked up Finley about 2 weeks ago and he is showing no signs of sickness. He is a Black Orchid male costing around $23 which seems a little absurd for a fish in a cup that is not well cared for. As for service, the cashier did not talk to me when I checked out and made me feel very uncomfortable. Overall, I think petco should work on their improvement of animal treatment even if it’s short term.

Aleise Elsenboss

2023-12

Very helpful staff. I needed something seemed to be out of stock the employee didn't think they had any but checked the back and found one out of packaging, absolute life saver.

judy lee

2023-12

The tech took her tume to talk with me about the care of my dog in the event she's pregnant. She explained the use of an xray. A clinic where she coukd go in the event she needed a cesarean.I appreciate her care and my do was wonderful with her!

A S

2024-02

Walked in, no greeting spent along time looking for a harness had no help. No one spoke to me until end and it’s ridiculous to pay for plastic bags.

Karl Okolotowicz

2018-05

Good selection of pet supplies and animals. Good place to get tropical fish, tanks are usually clean and well kept. The staff are helpful and friendly. They do offer pet adoptions and have a dog grooming area. The store is usually not very busy. Prices are reasonable and offer good deals with the loyalty card. Not many other pet stores in the area, so this is usually my only option.

Bridget Sayles

2022-05

Ashley did a great job grooming our Aussiedoodle. It was her first time getting a professional groom and I was nervous. I’m sure she was a handful since she’s a puppy even though I’ve been warming her up to the clippers and nail cutting. Really grateful she was taken such good care of. I showed Ashley a photo of what I wanted and asked her to leave the ears and tail and she did exactly that. She looks so cute and smells good! She was ready after 3 and a half hours within the time frame of what was promised. We’re just thrilled with how her cut turned out! We will be back! Thank you Ashley 💕.

Misty Werth

2023-11

I'm very fed up with my local Petco.....Im disabled with MS. I can't drive, I have walked to Petco both Monday and Tuesday and they still do not have my guineas num nums...since I ALWAYS have to use delivery I'm switching to Chewy....my girls are very picky and once again out of their food....this unfortunately is not the only time you are out

James Kriha

2023-07

Truly saddened by the lack of care shown to their customers. My wife had called in to understand the return policy. She spoke with Chad, who instead of trying to help her or get her to someone who might be able to assist better, just flat out hung up on her. I followed up with the General Manager, David, who showed little to no care either in regards to how my wife was treated. He acted like I was annoying him or just truly didn’t care that his employees treat the customers poorly. I would do business and buy your pet supplies elsewhere if I were you. Lack of respect towards customers doesn’t deserve business.

Maleah Johnson

2023-07

We’ve now had two horrible experiences with Michala (sp?) in the fish area. The first trip we walked out disappointed in her customer service skills, but willing to take her advice on the best way to take care of a few fresh water fish & an aquatic frog. Fast forward a month later & after doing our research…she literally refused service to us because she thought we would be providing “an abusive environment”. I laughed. I’ve raised 3 kids, have a dog and 2 cats. We’ve also had fish that lived for years, although that was awhile ago. I just wanted to buy a couple $2 fish for my kids aged 5 & 7. We ended up asking for a manager, who was much friendlier & more willing to help us out. I’m glad she is passionate about her job, but she needs to learn better customer service skills.

Wambdi Okasa

2023-08

Ashley at the front desk of Vetco was absolutely amazing and I loved my experience there. The doctor really helped me understand the what, why and how's to help my puppy get well again! Thank you so much!

James Forstrom

2023-05

Bought a new bag from here for my dog. He ate one cup and got sick. I took him to the vet and the vet believed he got sick from the food they provided. She said there could be mites in it from the storage. She said to buy a new bag from a different company and have him eat the bag. If he ate the bag then she knew it was their food. He ate the bag so I brought it to their attention.The lady at the register went in the back to the manager. The manager said there’s nothing they can do unless it was 30 days or less. 30 days or less? Are you going to resell the food? It shouldn’t have a 30 days or less. It very well could have been under 30 days I just did not know. It was around it. I listened to my vet. The lady at the register then said they could take it back if it was 75% full. I told her one cup was taken. She then went back and said they can’t help me after my answer. Management and staff don’t care about your pets

Mary Grayson

2024-02

We really receive some useful information. Especially because we have two new puppies as well as older dogs in the home. And we do not want to start bad habits with the puppies.

Bill Kuhn

2023-10

Product not arranged on shelves in an organized manner. Multiple Pallets of products in the aisles making getting around the store inconvenient, especially for someone with mobility issues and posing a possible safety issue,

Sydney Alfieri

2024-03

Close to home, almost always has the items I need in stock, easy shopping and pickup

Skip

2019-05

From now on we will buy all our fish here. Clean tanks and they don't die a week after you get em. Employee's that actually are willing to help and are knowledgeable in their dept.

Lane Manley

2023-09

I was in Michael’s today on 120th and L st. While in the restroom I ran into one of the employees from the Petco next door, I mentioned that I’m sure it was nice to be done for the day in which she replied “I’m just here to use the restroom” I asked if there’s was broken and she replied “no it’s just disgusting”I needed to see this for myself, well she was not exaggerating, it was disgusting and very disappointing, you have enough staff standing around chatting that you absolutely could have someone in there to pick up and clean it!!!! It literally had feces on a toilet seat and some on a wall!!! Come on Petco! If you want my business and the “many” other people that I will share this with and then the “MANY” other people that they will share this with, and on and on, you really need to clean up your act!! Every pun intended! I’m sooooo disappointed!!Fix this now! You are better than this.Disgusted and disappointed customer.

Stephanie Wilson

2023-07

Rude staff!!! Will not be going there again. Evidently we as customers are bothering them when needing to check out. And they charge for bags, which I don’t have a problem with, but when you ask for one and are willing to pay for it AND they still won’t get you one, that is unacceptable.

Greg Gruss

2023-12

Simple exchange wrong size unwilling to accommodate…… even for a large box store very disappointing customer service to say the least