Panera Bread

Travel and Relax

2024-02

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Heavenly B

2024-04

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WillTech

2023-05

This Panera used to have quality food, and their soups were delectable. However, mid pandemic, things began to go awry. I went in 2020 to purchase a soup, and it came in a paper cup instead of the usual ceramic, and they provided me with no baguette . It was then that I could tell the quality was beginning to slip.Regardless, the main reason for this review is my most recent visit, on the fateful night of 9/24/2022. I distinctly remember ordering a chicken noodle soup for myself, and a macaroni for my sister. Since they were out of baguettes, they would provide us with apples. When the order was ready, we were given a platter with macaroni and cheese, along with PUMPKIN soup, which I could already tell was not the right order. Additionally, no apples were to be seen!After sitting down, we looked at our plates, then each other. Then back at the food again. Squash or pumpkin soup was already not one of my favorites, but this was obviously watery, and it slid off my spoon hardly leaving a mark. The cook refused to take back my order, insisting that I did in fact ask for pumpkin.My sister's macaroni, however, was another story. The 'macaroni' was white and bound together, as if with glue. The bowl was obviously not filled all the way. The meal was cool to the touch, and looked like it had been taken out of a refrigerator after a month and reheated in a microwave for 10 seconds. She commented that it looked worse than hospital food.To top it all off, the macaroni and cheese bowl was disgusting. Food remained encrusted within the bowl; obviously cleaned insufficiently, if at all. The grime was able to be scratched off with a plastic fork, so it's safe to say some equipment is broken back there.The tables and booths were also dirty, with scraps of food and straws left on them.We will not be returning to this Panera any time soon.Pictures below:

Foster Manierre

2024-03

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Candie Mays

2024-04

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Brandi Paul

2024-01

CHRISTIAN FOR PRESIDENT! Visited this morning after a job switch and not visiting this location for several months. Christian still remembered my name! And best yet, I was THRILLED to see Christian because he is simply a person you cannot forget. He is filled with contagious positivity and joy, greeting every customer with sincere happiness and a desire to serve. As I was waiting for my order, I heard him wish every customer after me, 'drive safe, and have a very Happy New Year!' He is kind to both customers and his fellow staff members every time I am there. He truly seems to enjoy his job and being around people. If we had other people like Christian in Omaha and all over the world, wow, what a great place this planet would be. He is a true asset to this Panera location, not just for great quality service, but to truly start my day as a reminder of the wonderful people that are in our city and state.

Daydreanne Loftis

2023-05

The bagels were a little stale but that might of been the time we ordered ( it was around 10:30 am so after the breakfast rush). The cinnamon crunch bagel with honey walnut cream cheese was our favorite.The sandwich my husband got was not a grwat ratio of bread to fillings so he just removed the top bun and ate it as an open faced sandwich.

Ben Jacoby

2019-05

Inside and out a great location, I figured felt very comfortable while sitting there the internet it was very fast in the restroom was very clean. One of the employees Named Sam was very knowledgeable and help me out with an issue I had. I would recommend anyone who's looking for a great afternoon working on their computer to go to this location

Lindsay Michalski

2023-12

Disappointing experience this morning at this location. Waited at front counter to order for way too long. I finally asked one of the two behind the counter if someone could take our order. Counter person said “I said hello, when you came in”. Good start to bad visit. Both light and dark coffees were empty at counter. Wife ordered oatmeal with strawberries, but out of strawberries. Then wanted with blueberries, out of blueberries. Produce truck had not arrived yet today according to server. OK, what do you have in fruit??? Bananas only. Wife did not want bananas so got the cinnamon crunch with pecans. Waited for quite some time as my toasted bagel got cold. Oatmeal order called up a yes, you guessed it……it came with bananas!!! Will not come back and likely not any Panera after this experience.

Elise Karstens

2023-11

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Momma & Papa Behr (Papa)

2023-06

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Tara Drosset

2024-02

On top of the music playing over the speakers in the cafe, the employee making food on the line was blasting Beyonce, Niki Minaj, Tyla, etc. and belting to every song. It was extremely distracting. I was there from 5-7:45pm and it only stopped when the employee went on break. Having worked 7 years at Panera as a shift supervisor, I know this is not acceptable, especially during peak dining hours. I planned on staying longer, but I didn't realize I was walking into a personal concert.

john koch

2024-04

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Donna Sue

2023-12

We came here early in the morning while our car was being serviced. Front desk guy was rude as we had not been to this location and we stood there waiting to order and no one said anything so we asked is this where we order? Rudely asked what we wanted. They were out of coffee, only bananas for oatmeal which I can’t have. Needless to say, we will not be back.

Jaime Luebbe

2023-12

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Bridget

2024-05

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Lesley Miller

2023-09

I picked this location to order food ahead and head back to the hospital since this is the closest location for Children’s Hospital. My food was ready a few minutes before my requested time, and I was able to park right in front of the store, grab my food and go. The girl working behind the counter greeted me, and helped me when I requested a drink carrier. She was very friendly, and thanked me for my visit as well. From what I could tell the store looked clean, and the drink station looked well stocked.

Naty Aguilar

2023-07

I ordered on my own, which I like. Yeah usually it does not give a lot of room for customer service. However, today, I had to ask for the name of the young lady that prepared my food, and called my name. She was so nice, fast paced, and efficient. I saw her arrive to her shift and right away hands-on and got things to speed and it’s not the first time I notice that she is the one I picking up the speed for the rest. Those are the type of employees I deserve to be kept and given a good raise. The name I got from her was Alicia.

Connie Mccunn

2023-12

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Stephen Nissen

2023-09

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Alyssa

2024-04

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Ryan Kendall

2023-11

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Joanna Franco-Daniels

2019-05

After about 10 mideocre experiences, I've decided to finally post a review. These have all been delivery orders. They are never complete, items are either old or badly made, and the food prep you get is not uniform. The last one was the biggest disappointment. I ordered a flat bread with a few extras like cucumbers and arugula. The picture below is what I actually got. I think if this was a one time thing, I wouldn't bother to make a review. However, I've been burned too many times. For your sake, avoid this Panera and just make the trip to any of the other ones. It's not worth it.

Conner Fisher

2024-03

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Roxanne Alhejaj

2024-01

This is one of the best panera's it's cute and cozy inside and they do a good job. However, they struggle with special orders

jamesha wells

2023-10

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Dylan Smith

2024-04

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Alissa Troidl

2023-05

3 years ago I had given this location 3 stars. Today I continue with my 3 star rating. The young lady who took our order was kind but unfortunately had to keep telling us they were out of stuff: bread, baguettes, frozen lemonade, she didn't know if the creamy tomato was the same as the tomato basil, straws, bagels, they were out of some items in my mom's order as well. It was only 5:50pm and many customers came in after us so I'm not sure how their orders went. Since I was charged for the frozen lemonade that they didn't have, I asked instead of a refund if I could just get a large cup for the other lemonade and the manager gave me the large cup and a pastry which was super awesome and much appreciated. Quite a few of the benches had rips in them and the bathroom was quite disgusting. All in all the staff are great it's just the location just needs updating badly and more products during meal times.Also the website is horrible. The menu is super glitchy and not easy to navigate what so ever. Pop ups continuously happen asking if I'm ready to place my order.

Luisa Arias Barco

2023-05

Their marketing leads you to believe that this is a healthy restaurant and the pictures of their products make them look big, fresh and amazing. I was very disappointed after going there to have lunch today with my husband. They gave us very little food, in fact we had to go somewhere else and get a second lunch. What we got did not look like the pictures and we agreed that everything was overpriced and far from healthy.

Katie Weeks

2023-05

This Panera was really dirty inside. I had a tough time finding a table that was clean or had been wiped off. There was a lot of food debris on the carpet everywhere. There are some upgrades needed to this location. Many of the booths have ripped seats. The food was mediocre, and it just didn't seem fresh. I would not go back to this location.