Long Dog Fat Cat Loveland

JPaola Ght

2024-04

I had a terrible experience with them. I ordered my puppy's cake on a specific day because I celebrated his birthday and because of his bad communication they delivered it to me 2 days after the date, I called them several times and the place was closed. They really ruined my dog's birthday and the cake was super hard. I definitely wouldn't buy here again

Michael Irwin

2024-03

We stopped in for the first time with our two Yorkie’s, Magnolia Mae and Elroy j. Boy did they ever like walking around the aisles smelling all those good things. Then they met Duncan and you would have thought he was a long lost relative. The were in heaven with their.new best bud. Then we met Ayla, who was Duncan’s owner but she also worked there. She showed us around, told us what Duncan really liked. I liked her because she came across honest and sincere. All sales associates could learn from her. Thanks again, Michael Irwin

Bub Sjostrom

2022-05

Got my dogs groomed here for the first time, and they did a great job! Low-stress environment, and they handled my crazy half-mini-Aussie so well.I included before and after photos.(Full disclosure, I work on the retail side)

Lori Myhr

2024-01

The girls working the day we stopped in were fantastic. We had just adopted a dog, and they loaded us up with food and treats. The store is filled to the brim with high quality products for pets.

Sheila Urbach

2023-12

Be warned- despite being a good customer - I purchased a stuffed toy for a 2 lb puppy. He played with it for less than 5 minutes and I noticed it was ripped at the seam- most likely was present before because he isn’t capable of doing that damage. They would not accept a return- even for store credit. No longer a customer there. Don’t sell high priced cheap toys and not support the sale.

Maria Schwartz

2022-05

I have quite the grooming frustration with LDFC - I was looking for something more personal and liked the aspect but they don’t kennel so we tried grooming here. When asked what we wanted for grooming I replied ‘her (my dog) head, feet and bottom tender to grow a lot faster so maybe trim those down and the rest just a nice cut’ The groomer had asked if this would be her summer cut I said ‘yes I suppose so’ and that was the gist of it. My dog gets groomed regularly, gets combed at home there’s no mattes, maybe a tiny knot at the elbow because she slides but she was combed out the night before so I highly doubt it. When I came to pick her up she was shaved to the skin, I can see the razor/trimmer lines on the back and patches where it looks like hair is missing. It doesn’t look like her head or her face were even cut, I can tell a tad around her eyes but she looks absurd with a huge fluffy head connected to a shaved down 90lbs body. Especially since I had clarified that I wanted the head to be cut . Paying $150 I didn’t expect to be embarrassed walking my dog out and now have to pay an additional $50 and take her to another groomer to have her head shaped so her hair grows even. I added a picture of what my pup looked like before and what she looked like after. Very disappointed and frustrated.

Sadie Smorgasbord

2023-11

I go to all the Long Dog Fat Cat (LDFC) stores. They all each have slightly different items so be sure to find out if your favourite items are at each store. The customer service is stellar at all stores, that I appreciate.

Michelle Watts-Avila

2024-02

It is a great place to get pet treats, which is why I go. Staff is beyond friendly and helpful.

Timothy Johnson

2022-05

We have been searching for a good dog groomer for a while since we moved here to omaha, and we finally found one! Emily did such a great job with our little Gracie. Thank you so much we will definitely be back!!

MUDDY Lobster

2022-05

Stopped for a Bday cake for my puppy. Very helpful ; My dog loved the cake and the treats I brought from there .Ir was my first visit but I will definitely go back.

Peggy Mcginnis

2023-05

I've been buying pet food here for over 5 years and really like the store. Easy to find where the food is stored. The only two issues I have, some of the employees are not knowledgeable about the products. I could easily go to another local organic store that is closer but I had a great experience with one employee who did listen a couple years back. They keep a low stock of the food I buy and have to spend more on a smaller bag..This shouldn't happen for a store that specializes in pet food. Buy more product in larger sizes.Manager* I don't buy Tundra.

Dolly Johnson

2023-07

It's such a great place to shop. A well stocked variety of food, snacks, and toys. The staff and customer service is outstanding. Not to mention how knowledgeable they are. How did I not know about this place sooner?

Maria Loraina A

2021-05

The people that work here MAKE the place! The store has great selections and exceptional service! Our pug Bellina and rescue Brava LOVE visiting!

Tiffanie Akins

2021-05

I love the variety of natural and quality food and treats here, being a first time dog owner they always help out with our needs. Today I took my pup to get his nails trimmed with Emily, she did amazing and kept my pup comfortable as well as got his nails nice and smooth. All of the staff is amazing as well, very friendly and knowledgeable.

Abigail More

2023-05

I like the raw vital essentials treat bar. Great selection. We love to get the raw toppers for our dogs food. Plus the CBD cookies helped our dogs thru the 4th of July. This is our favorite place to shop!

Mary Lentfer

2021-05

Very friendly and helpful employees. Large selection of healthful dog foods and treats. It's a clean and organized store. They have a self-serve bathtub for dogs which is supplied with gentle oatmeal shampoo & conditioner, towels and a dryer for long-haired dogs.I really appreciate that employees all wear masks and request that customers please wear a mask too.

Mike Crnkovich

2023-05

Nice place, had product we needed; was looking for a new dog wash, guess what, they have that too; very competitive pricing as well!!

Martha J.

2023-05

Nice set up. Friendly service. Person ready to answer any questions, knowledgeable about pet food.They have most of the natural brands, if you can’t find them elsewhere.

Ann Goldapp

2021-05

Thank you for all your help! First of all, my dog Leila was groomed there for the first time last Friday. She is 12. This is the 1st time she came out from being groomed and was not stressed! ❤️😃. That was so comforting! The staff took so much time explaining why Leila could be having some issues she has been having. We found a new dog food. She is a very picky eater. She ate it, loved eat, even though she didn't love all the treats, we found a few different ones she likes. I cannot express how happy I am with my visit and I feel so much better that I am feeding my little girl a healthy dog food!

Westgate Animal Clinic

2017-05

Our Clinic had an Open House the owner came out and set up booth to let people know his locations and what they sell and do. We had so many nice comments from people about how nice he was and they were pleased to know what he had to offer. Grooming, Baked Goods, Pet Food, Treats, and a store filled with fun things for your pet. Would highly recommend this store to our clients!

Jeremy Stanosheck

2022-05

We have been using a couple different locations for grooming and not overly pleased with the cuts for our dog, but appreciated the service so we continued...until our last visit. This was at the Loveland location last week. The visit was 15 minutes behind due to the last appointment but not an issue; however, our dog was rushed in his appointment (we are doubting equipment was sanitized in-between). Employees were also not wearing masks - we are still in a high risk for transmission of covid (DCHD). Fast forward to 8 days later and we are dealing with a very sick pet. Our dog has kennel cough - according to our vet (or another illness) - and expensive vet bills. Our dog has NOT had any contact with other dogs whatsoever, is current on his shots including Bordetella; the only contact with other dogs was at the Loveland location for grooming. We even were encouraged by our vet to call and let the grooming location know. When we called and spoke with the Loveland location manager who said "that sucks" and said our dog could have gotten it from anywhere - true, but not our dog that is only around us. Her flippant attitude was not encouraging, but she referred us to the grooming manager. We then spoke with the grooming manager and discussed what happened. She was initially friendly and showed legitimate concern - she said she would look into what happened and get back to us in a few days. Today she called and said there is no way that our dog got kennel cough from that location, because she spoke to the groomer and they apparently cleaned their equipment and also spoke with another client whose dog does not have kennel cough. Obviously, there are more than two dogs at a grooming location throughout a day and kennel cough is also transmitted through the air, so we are very suspect. The simple fact is our dog got sick from this grooming location. When I relayed this information to the grooming manager, I was dismissed in what I believe and that in no way our dog could have gotten this from them. I was also told that I was "trying to get something for free" and that she had considered a refund, but now was not going to, and I was promptly hung up on. I called back and left her a voice message stating I was in fact very offended by her assumption and upset at the lack of professionalism. A simple apology and taking ownership of the issue would have sufficed. Unfortunately, we will not use them for any future grooming or any retail services.

Kelsey Moss

2021-05

I love LDFC! They helped me get my dog onto a great probiotic and food to completely cut out his allergies.What I need is always in stock, the staff are super friendly, and the prices are comparable to other local chains.

Amber Cooper

2020-05

Every time we go they are so helpful and friendly! Always have great suggestions for new food and treats, and a huge selection of sweaters for big dogs! That is so hard to find, especially when I've got an 80 pound dog and a 100 pound dog! We buy all our dog food and treats here!

Elizabeth Schmidt

2019-05

I have been getting my dog's food here for about a year. They always have my brand in stock. The staff is very friendly and because I go often they know me so they often have my frequent shopper information up before I get to the checkout counter. I will definitely keep going here.

Kenzie Adams

2021-05

Just went in to get some treats for my senior dog's last birthday and the staff was so sweet and helpful! They had a great selection of treats: cookies, cupcakes, meat sticks, bones. We've gotten pupcakes elsewhere and were unimpressed but these were soft and crumbley just like a human cupcake. We will most definitely be back!

Irene Rhodes

2018-05

Love, love, love Long Dog Fat Cat! Everyone's always super nice and very helpful. Our pup gets so excited to pick up his food and treats. Plus the online order to pick up option saves our busy family much needed time.

Molly Polsen

2018-05

I recently visited this store and could not find a specific size of the cat food I was there to buy. When I asked the clerk, he directed me to the clearance section where he explained that I could purchase the food *past the best buy date* at a discounted rate but I would need to use it within a shortened time frame. I left without purchasing anything and visited another local pet store and found the same brand/size cat food at full price with the same best buy date. Had the clerk at Long Dog Fat Cat not checked and explained the situation to me, I would have bought the same product at full price elsewhere and ended up with a sick cat some months from now. I don't think I'll be shopping anywhere else from now on. Amazing customer service.

Cherise Fillinger

2024-02

Nice dog wash facility very friendly staff

Teri Culbertson

2019-05

It was full of great food for dogs and cats. I was there with my dog Desi for the first time. We met Sara today and Desi was groomed beautifully. She was happy when I got her back and the price was right. Sara did a great job.

Mercedes Gholson

2021-05

Being as I moved back to Omaha recently and my prior groomer was no longer in business, I sought out LDFC based on their good reviews. As the location at Village Point very near me is not taking new clients, I opted for the branch off Center. My appointment was to be with Megan this past Saturday, and arrived 15 minutes early. While walking around the store browsing, I was asked if I needed help to which I let them know I was looking since I was so early. The young guy at the counter stated he tried calling me, to which I checked and had no missed calls. He then went, that the groomer called just then and he was going to get ahold of me because she called in sick. I was rather upset that this was less than 15 minutes before my scheduled time, as I had planned my travel and day around this. Had I been given a heads up, it would of been different. He got very rude, started laughing and said it is what it is. There was no sense of understanding or common courtesy. I decided to wait to reschedule with a different groomer (as I had this app booked in advance), and tried calling other locations to speak to a manager. Village Point wouldn't tell me when a manager would be in, and Mid-Town I actually got the store owner. I explained to him what happened--he took my number, saying he would check into it and get back to me. It's been several days and I have heard nothing from him.I've always enjoyed shopping at this store, but due to this experience and the way I was treated there as well as after, I do not trust my dog with them, nor will I be shopping at their branches anymore. I will take my business to other small deserving owners.