Hy-Vee Pharmacy

addicted1438

2024-03

Believe the reviews that the staff is rude. Last time I was there the lady didn't acknowledge me for about 3 minutes even though there was no line, when she finally saw me she was looking at her phone and told me one moment while she finished watching whatever it was on her phone. There is no drive thru. A lot of the times they don't even have the prescription available and don't even have the courtesy to tell you that they don't have it. I would recommend any other pharmacy near here.

LeKesha Mayer

2024-01

I have been getting my prescriptions here for three years and will no longer be utilizing this pharmacy. The staff is always rude. This last visit tonight with Lindsay (The pharmacist) will be my last unpleasant visit I will be having. Lindsay needs some customers service skills and learn how to show some compassion instead of trying to make customers feel bad because she hates her job so much due to being short staffed and not get upset and rude with us when our prescriptions are not ready making us have to wait to get it filled at 7:30pm at night. Instead she makes it the customers fault we don't call to make sure it is getting filled today. I'm sorry you hate your job Lindsay but I don't think that gives you the right to make everyone else feel bad. A simple sorry would have sufficed. Killing people with kindness can go a long way!

E W

2024-03

I’m done with this place even though I’ve used this location for almost 10 years. It takes forever to get something filled and the staff are super rude. They spend more time gossiping than they do working which is probably why it takes DAYS to get refills done, so much so that I had to get on a plane knowing I was going to run out of meds. I had to get an emergency supply sent to a pharmacy at my destination and pay 100% out of pocket since HyVee had already charged my insurance. They then restocked the two refills because I couldn’t get back to Omaha in time (2 blizzards in a single week = flight delays). I landed like an hour after they sent a restock notice and I drove straight there from the airport. They had already restocked the meds. Bye.

John F. Kennedy

2024-01

Will never be going to Hyvee Pharmacy again. Needed a simple 30 day prescription, the pharmacist told me it would be a 15 min wait and that turned into 80 minutes. The lady working on my prescription was talking to her coworkers and slacking off the entire time. I could have made it into work an hour earlier if Hyvee Pharmacy didn’t jack around so much. Unacceptable service

Zakary Moore

2023-09

I have held off for 2 years on writing this because we all have off days but this place is just not great. This review is not a reflection of all their staff obviously. The first issue I had here is just the general mood of the staff. Everyone seems upset you need your medication. Helpful smile with every aisle? Maybe but not the pharmacy. I went in last year to get a prescription. I get home and find that my meds were swapped with 5mg Hydrocodone. I have no idea how that's possible with the checks and balances placed around opiates. Today when I went in the register attendant informed me she needed my ID, understandable as my prescription is a controlled substance. She tries jerking it out of my hand and tells me she needs to scan it. Policy is policy but a little respect towards other goes so far. You never know what someone has going on and these people don't seem to care. Anyways, other than that the prices are just not competitive anymore. I will have to find a new pharmacy before I need my next refill so I can just avoid this situation. I hope you have better luck.

Kim Lockett

2023-10

We have had so many problems with this pharmacy claiming they've never received our prescriptions from our GP or our kids pediatrician. We constantly need to have our family's doctors call in prescriptions multiple times just to get them filled.

Jessalyn Brungardt

2021-05

I just came in to pick up my prescription and talked to this super sweet beautiful older lady with short blonde hair. I really wish I would have caught her name but she made my whole day with her sweet demeanor and perfect customer service, she even gave me one of her coupons so that I would be able to get my medicine at a cheaper price. I had a really rough week and she was definitely the highlight of it, give this sweetheart a raise!!

Tillman Bauldwin

2018-05

I brought 3 prescription in for consecutive months. I asked if should just bring them 1 month at a time to fill them. The woman assured me she could take them all and it wouldn't be a problem. So when I called to fill the 3rd one they didn't have it on file. The woman I spoke with over the phone made it seem as if I was lying or that I lost it. No empathy whatsoever that this could in fact be a mistake on their end. I had to contact my doctor in order to have it filled. Problem there was this was a Saturday and the doctor was closed. Therefore had to go two days without my prescription without a single apology. I rated two stars because up until this experience it has been decent. Being that I've only used them a few months now, this kind of issue makes me question my willingness not to look elsewhere.

Danny Gomez

2021-05

Awesome!This store supplies me a covid 19 test. at time couldn't pay at clinic. within 2 1/2 day i receive my redults no charge at all. Thanks very much. the pharmacist and team.

Katie Wagenknecht

2015-05

A young man named Patrick, gets 5 stars today. Although he wasn't able to speak with us he was very kind and had a wonderful smile! He made by my day today while shopping with my husband and kids. What an inspirational guy! I really hope he gets recognition for meeting the Hy-vee slogan "a smile in every aisle." I shop regularly at hy-vee and this was the first time in the 5 years at this location someone has held true to the hy-vee standard! I left the store inspired because of this young man!

Sarah Sexton

2012-05

Love it/ hate it type of place. Prices are always too high but, they always have a great selection. Bag "boys" can't bag to save their lives. Most people, including their chef, are very friendly and helpful.

Taylor Quismondo

2016-05

didn't bother to change the pharmacy hours online. got here and they're closed even though it said they were open until 7 (apparently they close at 6 now, would have been nice to know before driving all the way here) service is always good but the hours not being updated is irresponsible and inconsiderate to the customers.

Taylor Novotny

2020-05

Switching pharmacys soon every month i come here to get my prescription and every month it takes a lot of explaining. Rude and unhelpful every time just go to walgreens

CJSings

2018-05

Their song about a helpful smile on every aisle, is so far from what you actually experience. Probably the biggest prices in town for inferior products.

Mark Jacobi

2012-05

Very clean and fancy, only down side is I get shocked due to static electricity any time I go to grab anything off the shelf.

Lisa Olsen-Plummer

2012-05

Clean, super friendly, fresh produce, excellent chinese buffet! My fave location!

Chris Lemon

2014-05

Don't bother if you want fuel saver. They barely mark anything for fuel saver

Retirement Goals

2023-05

Very helpful pharmacists!

Owl Cat

2014-05

Service nice