Fish Freaks

Mark Charipar

2024-02

With great sadness I must amend my review of Fish Freaks. As I said earlier they do have a great selection or coral and product. HOWEVER, customer service is lean. The owner has chosen to give no one there permission to handle anything that might cost him a dime. What should be handled on an in store manager needs to go all the way to the top. It takes far more time than is needed to get an answer and proves that maybe its better to shop local rather than trekking out of town. I personally have spent close to $2,500 in my first month with Fish Freaks. As part of my purchases I bought a smart ATO nano (auto top off) for $150. This item failed in under a week. The receipt (picture provided) states the stores policy is to offer in store credit within 7 days if an item is returned. I followed this rule, and returned the item within the time period. The owner wasn’t present (I’ve been there over ten times and have never scene the owner to date) and since no one there can make a decision without the owner signing off, I was forced to leave the failed item there and the owner was going to get back to me. After almost two months I finally lost my cool and stopped in to force a decision on the returned product. All the staff knew it was wrong to be treated to such a long drawn out process only to be left with no help in the end. Obviously, my time meant little to the owner. Two trips from Lincoln to Omaha, wasted fuel and wasted time, plus the original $150. The money I can live without. I however own a business myself and we take care of customers. We carry product that we stand behind. We set up our customers up to succeed. Good business means honoring your word and standing behind your product. You simply don’t burn a relationship that earned you $2,500 over a $150 item. I will be going to Bulk Reef Supply (online) moving forward. I’ve ramped up my purchasing with them greatly and they have been honorable and easy to work with to date. I’m also testing buying coral online, you will see my reviews in the near future. I wish those of you that choose Fish Freaks for your aquatics needs the best.to the salt water hobby, I was very impressed with Fish Freaks. Everything is available for the aquarium enthusiasts here folks! They offer complete set ups, breath taking displays of colorful, healthy coral, a nice selection of both marine and freshwater fish, and an expansive selection of products to help you succeed. Let’s face it, this hobby isn’t exactly one of your cheaper hobbies. If I’m going to spend that level of coin, I’m spending it with folks that care. Where these folks shine is the knowledge that they share and the enthusiasm with which they share it. Love this store! I plan on making it one of my mainstays as I grow as a reefer. Thanks again to Cayden for all the guidance, your a rock star in my book Thanks for guiding me through my myriad of questions.

Israel L

2024-04

Very peaceful place staff are very knowledgeable, lots of used tanks an equipment for sale. Spent 2 hours inside.

Cassandra Noble

2024-04

Everyone in this shop was super helpful and kind. We asked some questions and they were able to help easily; we appreciated the guidance. The second individual to help us (I last minute decided to get a couple more fish) was very kind to my little boys. Unfortunately I didn't ask names. Overall everyone seemed happy to be there and excited for their work.

Chyna Delker

2024-05

I was nervous as I am an amateur fish owner and wanted to set up a Betta tank… the staff immediately took me around and helped me get the proper stuff, and gave me detailed instructions on how to get a great little 3 gallon tank ready for my future betta! I can’t wait to get one of the gorgeous, healthy, and active bettas they have at fish freaks once everything is cycled!

abram strahm

2024-01

Wish they made 6 stars because Fish Freaks would get it! The staff is the most knowledgeable within hundreds of miles. I have been to almost every fish, coral, aquarium store within Kansas, Mo, Nebraska, Colorado, Iowa. Hands down the most experienced and knowledgeable staff within our area. They set up my tanks with the proper equipment. Met my needs when I asked for everything to match. I will only do business with them from now on. I learned my lesson the hard way but trusting another local company. Fish Freaks is the best!

Kennedy Rivers

2024-05

Can't believe I haven't left a review yet. They're your fish family. You're not going to find anyone else like them here. No matter the problem they have your back.

Jonathon Sullivan

2023-05

These guys are the best! I was able to find the driftwood I needed for my tank and get plenty of ideas for my next aquarium. Everything is organized and well stocked. The best part is the staff is actually knowledgeable about their products and what will and won’t work together in a specific environment. I will keep returning to this store over and over again.

Emily Swierczek

2023-05

This place is pretty amazing. It's very clean and well stocked. I have no complaints about anything I've purchased from them. My Plecos are doing well and I just went back for some Gourami. If I need anything fish related they seem to have it. The staff is super friendly and knowledgeable. I'd say this is the best aquatic store in the Omaha metro area.The pictures are of some of the fish I've purchased from Fish Freaks in my home tanks.

Ken

2024-01

Helpful, knowledgeable staff. Clean tanks with everything from guppies to cichlids. A wide variety of options in both fish, filtration and other items for both fresh and salt water! Tom was helpful, patient and answered all of my questions effortlessly. He shared helpful tips and advice which helped me make better decisions. I will be returning to Fish Freaks for all my fish tank needs.

Courtney McCain

2024-02

Fish Freaks is the place to buy fish without worry. Their tanks are clean, and the fish are healthy, unlike some chain/big box stores. They are knowledgeable and will test your tank water for free.

Gina Bongiovi

2024-04

I love this place. Great selection of healthy fish, plants and anything needed for thriving aquariums. Knowledgeable and friendly staff!

Phillip Power

2019-05

Incredible selection! Very knowledgeable staff and very friendly. Best freshwater and salt water assortments I've ever seen. They have tons of tank accessories and a great selection of new and used tanks. Also my son threw up on their floor and a staff member was incredibly kind and got us towels and cleaned up the mess on the floor herself, which made a pretty mortifying experience survivable.Disclaimer: I haven't bought anything from this store so I can't speak to that process or the quality of the fish's health

Mom Of Boys

2023-10

Everything you could ever need for the fish enthusiast! Great staff and fair pricing!

Kevin Knutson

2023-09

I ve purchased all my tanks from Mike here and set up by Chase. They did an awsome job of knowing what was needed for my tanks the first time, and setting up my 240 gallon cichlid tank w/sump. In the process of trading in my 75 gallon plant tank for another tank with sump set up. One thing you can count on is they will be straight up honest with you and not drag you along like the other place does. Along with there knowledge of fish I am also working with Jerry there in setting up a shrimp only tank

Bradley Flanagan

2023-05

There’s not a better aquatic fish store that I have ever been to regardless of state/location. Wonderful Sam Lyons store that has everything you can imagine in Stark or quickly attainable. The owner may is this good as they come in, always providing expert advice on what it takes to be a fish, coral, & aquatic hobbyist. Even has second hand bargin items for the hard to find items! Check it out soon and give often because inventory is constantly changing!!

Adeline Smith

2024-05

It was very nice. The customer service was great. The workers seemed to know what they were talking about.

Ciara H

2023-12

Tons of variety in fish and plants, both freshwater and saltwater, new and used tank set ups and accessories. Everything looks very healthy. Workers are knowledgeable about the plants and animals for sale. Good for both new and more established fish hobbyists.

Lacey Jones

2023-11

I really love this fish store, everyone is so kind and knowledgeable without judgment. I started my tank with little to no experience so when I walked in it was a little overwhelming but when I started talking with one of the girls there she really made the whole purchase so much better. I have bought fish, shrimp and even some mystery snails from them and they’re all thriving. Thanks for being the best!

Andrew Martin

2024-02

Very helpful and extremely knowledgeable staff. Explained things well and took their time helping us. Very nice shrimp selection.

David Miner

2023-10

This is my new place to go. I have to go halfway across the state but it's worth it. The products for sale are high quality and they have a variety of used items. The selection of saltwater fish and invertebrates is amazing. The selection of freshwater is also amazing. The staff are always ready to help and very knowledgeable. Great store

Itsnotfundy 924

2024-01

Large variety of fish and plants. The staff give amazing advice and are very helpful. Also the java fern bunches are very lush and can be split amazingly.

Stacy Rezac

2024-04

Great place. Lots of different fish. Very clean. Love going to just look

A. Wilson

2023-10

Fantastic store. Great selection of healthy fish, and knowledgeable and friendly staff. The employees here care about the fish, and it’s so fun to geek out with them about our mutual hobby. No other fish store in town has such fantastic staffing. Nick (I think is his name) in particular goes above and beyond. I’ve learned so much from him and each time I’ve been in he has been so kind and helpful. Keep up the good work Fish Freaks team!

Novazoid

2024-01

Compared to many of the fish stores I've been, Fish Freak tend to take better care of their fish and are more acknowledgable. If you like fish and need fish, I recommend Fish Freaks!

Rick Featherstone

2024-01

Great store and selection. Very clean tanks and fish. Mike's a great guy.

Justin Ashbaugh

2024-05

Very knowledgeable and helpful. Definitely the go to experts on aquatic care.

ryan rymer

2023-10

Have been in the reef hobby for years and I was completely overwhelmed by this place. It was like Disneyworld! They have so many coral frags, hardware (the good stuff), and supplies I could hardly make up my mind. Everyone who works there is really knowledgeable and polite. Omaha is a 5 hour drive for me, but Fish Freaks makes it worthwhile. Nothing like this in Kansas at all!

Callie Spence

2023-10

Joey is the best!! They're so patient with my many questions and always have good, unbiased advice that's easy to understand and keeps me loyal to the store. I'm glad Fish Freaks is here in the neighborhood and that Joey is always there to help me out.

Mary Janel Selix

2019-05

I adore aquatic life so fish freaks store is awesome and educated. Love seeing all the life in the aquariums and they know their stuff. My Goldie Mollies had babies and took them there so they could find good homes. They buy fish but we just donated...lol. Always friendly and eager to assist. Even helped me keep one of my beauties from dying with excellent advice.

Jared

2020-05

I had a great experience to Fish Freaks again. It's my go to fish store in Omaha for any immediate need. In today's case I stopped by to window shop and decided to get an algea scraper as my new fish tank location gets a lot of sunlight. The friendly staff asked about my fish tank needs and suggested I also get a pelco. They advised me on a good fish that will work well with both my tank and the fish stocked. Attached photos are of a fresh water puffer and a shark in an egg sack ready to watch.