ADT Security Services

Sean Miller

2023-10

Absolutely the worst customer service experience I've ever had. Camera's work half of the time and wait 35 minutes to an hour for help and no help whatsoever

Amanda Dawson

2023-05

Horrible company. The equipment installed quit working 6 months after installing. Haven’t used it in over 2 years. On hold for over an hour and STILL waiting just to cancel my service. It’s all a huge scheme! DO NOT GET ADT. End of rant.

Dillon Krysl

2017-05

We just had our security system installed, we're so happy with the results. We had a very friendly service technician named Dustin. He did a great job and was very respectful to us, our home and our pet. We requested some addition equipment for our home for maximum protect. I was a little shocked at how steep the equipment was. However, we were presented with addition savings. Also, they offer several payment options, up to 4 monthly payments.

Kelsey Williams

2022-05

Horrible horrible horrible horrible company!!! After 5 years of business with this horrible company today I am canceling my services with these crumb snatchers of a company. I am on a auto pay, they forget to take out my monthly amount and find it upon themselves to take extra money out of my account at the most horrible time when I have to pay daycare and as a single mother who has time for that???? I am livid. I will never recommend ADT to anyone and matter of fact I am going to make sure I let everyone I come across looking for security services to never do business with this company very very grimey. And also they expect you to pay back what they forgot to take out? I don’t know what type of business this is very unprofessional. Happened more than once, and I’m over it!

Mark Piner

2020-05

Shady as hell. Please look closely at this company before letting them into your home. Their sale people will flat out lie to you. You will locked into an endless cycle of deception and lies. There customer service is among the worst I have ever had the displeasure of dealing with. THIS IS NOT ADT, AND THEY WILL NOT HONOR ADT'S ADVERTISE GARANTEE. When you call for service or support you will be transferred all over the place and will not know what company your talking to. You will not get any help from ADT either. They will pass you around and accomplish nothing until you just give in. They pulled a bate-n-switch on me and now I'm stuck with a system that doesn't work like I was told it would or I have to pay a 75% cancellation fee to get out of my contract.

Jessica Lawton

2018-05

The technician was very enthusiastic about his job and ability to help secure my home. The technician was very informative and knew the products and services. I was pleased with how courteous the technician was with entering my home and keeping me informed. Definitely an experience I appreciated and would highly recommend.

Caseymc

2023-11

She did not tell me I was signed in on a 3 year contract

Travis Harrison

2020-05

Visa gift card never arrived as promised.Owner responded with an undeliverable email address. If I could give 0 stars I would.

Eric Aken

2023-05

Service sucks And after getting service my house was broken into And they said they would notify the cops and then they tell me they can't notify them

James Ripley

2023-05

Does not exist anymore

Claudia Hernandez

2022-05

When you have a problem / and you call they never answer and if they answer they never come to herd theProblem