Pet Care Specialists

Trish Croghan

2024-03

Simply the best. They go above and beyond. They also are real. If my little buddy has limited time..I appreciate knowing it. We can bucket list what we have left.Front staff is fabulous.

Sharayah White

2020-05

Being a new resident of Columbus, NE, I was in need of a groomer for my dog. I asked for recommendations on where the best place in town was to get your dog groomed and more often than not, I was referred to Pet Care Specialists. The first time I called to ask questions about their services, I spoke to 3 different employees (2 of which were groomers) and no one could give me direct answers to my questions about pricing and grooming packages. Despite that negative experience, so many people swore that they were the best groomers in town, so I went ahead and scheduled an appointment. His first grooming appointment was in April. His haircut was okay. I wouldn't say it was bad, and my experience with the staff was way more positive than the first time I had spoken with them. So I went ahead and scheduled my dog's next appointment 3 months out, considering they get booked fairly quickly. Fast forward 3 months... No schedule reminder. I am luckily organized and had the appointment on my phone calendar and remembered so I called to make sure my appointment was still on, which it was. So I go in to drop my dog off for his appointment at about 7:50am. The woman at the front desk was very short in her demeanor and barely took any time to make sure we were both on the same page about what was being done. 8 hours later... I still had not received a call that my dog was finished. Getting worried that maybe my phone number was not correct on their end, I called and asked about getting phone calls when grooming appointments are complete. The answer I got was that I have to specify that I want a phone call when my dog is done.... Completely absurd response. They tell you to drop your dog off between 7:45am-8:30am on the day of the appointment and that is it. There is not a scheduled "time" for the grooming, just a scheduled day; therefore, how are you supposed to know when to expect to pick up your animal? So I rush to pick up my dog, not knowing how long he has been done. I walk in, and there are a couple of customers that were waiting on the bench for their pet and then me. I was not greeted ONE SINGLE TIME. When the receptionist is finally ready for me, she tells me my total and it was higher than the time before, so I thought that maybe my dog had some difficult mattes and therefore got charged for the extra time it took (which is customary at most groomers). Once she gives me the official receipt, I see that my bill was higher because my dog received a vaccination - WITHOUT my consent. When I questioned the receptionist about this, I was immediately greeted with an attitude that suggested that I was bothering her, but to be honest, I don't care! I asked if they had my correct phone number on file, and they did, and then wanted to know why I didn't receive a phone call to inform me that he needed a mandatory bordetella vaccine. Just to clarify, I am not against my animal being up to date on his vaccinations, however, they did not know if he truly needed the vaccination. The medical records I provided from my previous vet did not specify if the vaccination was a 6 month or 12 month bordetella vaccine. Therefore, why would you not to call to clarify?! Regardless, they refunded me for the vaccine and apologized, however, his haircut was uneven and there were pretty large spots that were missed on his legs and hind end. In short, I will be finding a new groomer that respects me and my pet and will be consistent with communication and information.

Andrea Voss

2024-01

Great people work here! They are always helpful and kind when I need anything for my pet.

Donna Mathis

2024-01

They are always helpful- pleasant to work with. Trust my pup with them for years

Amanda Jonson

2023-07

Our usual vet was out of town, and our ferret needed fluids to save his life. Pet Care was the only place willing to help. My family is so grateful for the wonderful staff there. They also board our business of ferrets every summer, and the staff is awesome. They play with them daily and look forward to seeing them every year.

Melissa Paczosa

2023-12

The staff was patient, friendly, and courteous even though they were extremely busy. I will definitely use them again is the need arises.

Brynley Klein

2024-01

Very kind & thorough veterinarians and office staff!

Tamj Ligenza

2023-05

Dr. Tracy Schultz is awesome. She always explains everything and asks if you have any questions for her. I trust my beloved animals care with this office, and not just with Dr.Schultz, all the vets here are great.

Cindy Koziol

2023-09

The staff is friendly, very welcoming atmosphere!! They really care about my animals and keep them healthy!!

Debra Pena

2022-05

The Dr.s and staff are simply wonderful...they are always ready to help with any problems our fur babies have. Thanks Dr McDonald and staff.

Miranda W

2023-05

Was recommended this vet office when I first got my cat. I’ve seen two of the veterinarians from the office (my normal vet I see was on maternity leave) and both are very nice especially with my not very nice cat. All the staff are wonderful and helpful.

sherry bardsley

2023-11

I work there. Everyone is very nice and friendly. Work well together.

Brandy Martin

2020-05

We love Tracey she is the best vet. I would not trust my furr baby with anyone else. She is so caring and she is so awesome with my pets. Would recommend this place to everyone. Everyone that works there is just so friendly and amazing. They know me by name and they care for my pets as if they were their own. The facility is always very clean. I can't say enough good things about Pet Care Specialists.

Shon Shurter

2022-05

The staff has always been friendly and knowledgeable.The Doctor even called our house 3 days after our visit to check on the welfare or our dog.That was very Professional and Respectable of the Vet to do that.Other business owners, Doctors etc. need to take note.

Chelsey Keeney

2023-05

I dropped off my pit bull for boarding. The vets were aware that he is nervous and assured me that they would be slow and are used to boarding aggressive dogs. My dog is not aggressive, he whines when he is scared. They took him back just fine.20 minutes later i got called to pick him up because he is "way too agressive".I asked if he snapped at them or bit them. They said no, hes in the back of the kennel growling.Has anyone else ever met a dog that wasnt scared when first shoved into a kennel by strangers? Tell me why they reassured me they would work with him and are trained for this.. Just to call me 20 MINUTES later.The only reason why he wasnt boarded at his actual vet (Twin River), is because they were full.For better customer service and care for you pet - as well as better prices.. Go to Twin River vet.

Taylor Dahl

2018-05

Tremendous staff and a very clean facility. We’ve brought our dogs in multiple times here and they always are super friendly! One of pups was sick on a Friday night and they were able to fit him in quickly Saturday morning. They also have boarding as well. We wouldn’t want to go anywhere else!

Jen Miller

2022-05

Dr. Schultz is the most sincere amazing get. She was available when we needed her on a holiday weekend! Thank you Pet Care for always being amazing with our furbabies!

Jessica Beyer

2022-05

Love this vet. They actually care about my animals and somehow remember them and their personalities. I also love that they have an after hours number for emergencies and that they are honest about if they think you actually need to come instead of having you come in and charging you up the wazoo.

Billy Smith

2019-05

Very nice staff. And they're really good with my dog. It's the only kennel I've taken him to that he doesn't come home all stressed out.

David Grey

2023-06

There was a dog hit by a vehicle on the Blvd. I called them for help and they rushed to my aid. They are awesome.

Matthew Thrasher

2021-05

Pet Care is one of the best Vets in Columbus in my opinion. The Vets and their staff are kind, friendly and treat your pets like they are family. I would recommend it to anyone.

michele brandt

2024-01

Treat our animals with respect and like family

Jackie Glaser

2019-05

My sister and I took her baby kittens she rescued here to get checked out. The Dr said she was going to take them back to do a fecal test. When she brought the kittens back to the room she had given them multiple shots and tests that she had not let us know she would be doing. The shots she had given the kittens had made them sicker and she didnt even warn us, so that we would have a heads up. It really had us worried that what she had done was going to kill the kittens, and when we called her to see what was going on she didnt return our phone call. I ended up calling my vet in Omaha explaining the situation and getting help/answers from her. Will not ever take another pet there to get checked or recommend this place to anyone!

Heidi Sarver

2020-05

I had an emergency with my little dog and they called me eight back and met me withing 10 minutes. Dr. Wagoner was calm and explained everything. Highly recommend.

Kids Account

2012-05

WORST GROOMING I'VE EVER SEEN.Went to Pet Care Specialists to have my small fluffy dog groomed (nails, bath, hair cut). Specifically described to the groomer (I spoke DIRECTLY to the groomer as to avoid any miscommunications) what I wanted done for my puppy's haircut. Said "just take 1/2 inch off; we like her hair long but she needs it a little shorter for the hot summer." The lady took my puppy saying that she has a dog "just like her" and knows exactly what to do. I trusted her. Knowing that she had the same breed of dog (Chihuahua Pomeranian) gave me hope for a great cut. Dropped her off at 8:00AM.11:00AM- Went to pick her up from Pet Care Specialists.The end grooming result? AWFUL. It looked like the groomer used a pair of paper scissors and chopped her hair off in chunks! I have never seen her hair look so terrible. This groomer obviously has no idea how to cut hair. The hair around her face and ears was cut unevenly, she completely shaved (and I mean, to the SKIN) her little bottom (which looks absolutely rediculous on a fluffy pup), and didn't even trim the hair on the very top of her back. She looks rediculous!The only way to fix this awful cut is to shave her beautiful long hair super short. I am outraged at this entire experience with Pet Care Specialists. AND DO NOT RECOMMEND THEM for anyone who has a pup with fluffy hair. They DO NOT know what they are doing.I've never seen such a botch job. Absolutely awful...

R H

2023-05

Best place in town to take your pets! The staff is amazing!

Angie Wright

2022-05

Very professional and courteous. My dog feels safe there and that's what I look for in a veterinarian.

Jessica Ehlers

2022-05

Super friendly staff and my dog loves staying there when he needs boarding. ♥️

Charles Case

2023-06

Great people and Vets taking care of my pet.

Eduardo Sandoval

2021-05

The vet we got was amazing. Super good with my dog (skii). Explained everything in a way I could understand