Ace Hardware & Garden Center

Val Rathje

2023-09

I was treated disrespectfully when addressing the missing discharge plug on the lawn mower I purchased. I was laughed at and told I didn't know what I was looking for. The third trip to the store, a very kind employee helped find the part in the store and sent me on my way with the plug in hand. The mower and the salesman were great. So, customer service is hit and miss.

Bob

2024-04

I found the electrical part I was looking for plus I checked out new mowers. Went to check out decided to check ace app to see if there was any current discounts found one and showed cashier was told they can't scan barcode until they find my name in system I gave name and phone number sorry your not in our system can't give you discount. When I got home I sent email to ace customer service and they verified I was in the system it just seems the Columbus store has a outdated computer system. ACE App was suppose to be the way to go for their special and rewards program but if you can't use it at the Columbus store it useless to me.

Jayson

2023-12

After stopping at David city’s ace and finding out their machine was down for repairs otherwise they would do it I called Ace in Columbus asking if they cut keys specifically key fobs that I have 2 that need to be cut. The person I talked to said yes we do and they had the machine to do it. I drove awhile to get there. A grumpy older guy asked me if I needed help. I asked about key fobs showed him mine and he rudely told me we absolutely wont do that only ours. I had no idea what he was talking about and after about 4 or 5 we won’t do that’s I finally got him to be quiet enough to ask why and what ours meant. We won’t cut any key fobs that aren’t bought from us. We have 100 stores that won’t do it. I told him the one in David city will but their machine was down he basically called me a liar and I said fine maybe you should guys should say that so people don’t drive a ways to do it. I ended up going to earnest and getting it done.

Tim Paczosa

2024-04

Don't sell rechargeable products if you don't have a recycling program for old battery packs. The ace hardware in norfolk is part of a recycling program. Work togetther

David Schmit

2023-08

I've only lived in the Columbus area for a year (will be here for a while) and have heard great things about this Ace. However, my feelings about returning are mixed. I brought blades in to get sharpened thinking my angle grinder was in tough shape. The gentleman that helped me fixed my angle grinder in less than 30 seconds and for no charge of which I am grateful. The gentleman that took my mower blades, however, was not very customer-friendly and told me to come back in the morning. Granted I know my blades (6 blades) are not a huge priority and there are other things in the "shop", but a quick 10 minutes at best and it's done. Then, I came to pick up an online order (96 gallon trash can) and called to have curbside pickup. The lady that answered said I'm not doing that and you'll have to come in to grab it--it's in the front. Not a great feeling leaving the store. Hoping if I do return, that my next experience is better.

Luke K

2023-09

I brought my Stihl trimmer in to be serviced. The trimmer was idling and than shutting off. I brought it in to be worked on, they replaced the carburetor without asking if they should. They charged me $200 to replace it… so I’m mad about that because the machine is not much more than that to buy new.So I get it home the next week after they fixed the carburetor and the throttle doesn’t work, like they didn’t install it correctly after taking the machine apart. So I took it back to them and after 2 weeks of having it they fixed it without a charge but I had it happen again to me last week. I took it apart myself to fix it because I can’t wait two weeks to have it fixed. It was a simple 5 min job.All in all I won’t be returning to ace hardware in Columbus for my stihl needs after this. You will have better help elsewhere.

Joel Ripke

2023-11

Love this Ace location. Helpful staff and pretty much anything I need for most projects around the house or garden.

Les Rother

2022-05

We recently had Ace repair our mower. I've had a few issues with it and was considering just purchasing a new one, so I wasn't going to put much $$$ into repairs. We were told $30 to $40 would cover it and it would only take a few days. Well, a month later it's fixed and we were hit with $125 repair charge. There were no additional repairs done. They claimed it just took them longer and the additional is labor costs. Extremely disappointed in their deception and will not go there again.

M V R

2021-05

Ace has everything you would expect to find in a hardware store plus outstanding, personal one on one customer service always with a smile. On top of that they have a great unique gift department with things you can't find anywhere else in Columbus. I've lived in many different cities in the US and there is always an Ace Hardware store with the same friendly people and unique as well as traditional merchandise in each and every place I've lived.

Richard Wells

2023-06

Really like going to this Ace. The folks who work at this store are very friendly and helpful.

Helena Hanbasquet

2017-05

Well...I've been in here twice today, and they get two stars for having exactly what I needed! Can't give them any more than that. Staff wondering the store but no one wanted to help. Finally found some kid who showed a remote interest. When he didn't know where to find what I needed the person he asked for help snapped at him and treated him like an idiot for asking. When we got to the aisle I needed he advised me they didn't carry what I needed. As soon as he walked away it was right on the shelf in front of me. Then the checkout guy couldn't find me in the computer. Probably would have been easier if he'd listened to me and spelled my name right when he asked for it. Worthless worthless staff! I'll drive to David City rather than come back into Columbus if I need anything.

Billy Davis

2021-05

They always send rewards cards in the mail for $5 off for your birthday or money off next purchase for earned rewards but they never accept them. Everytime I try to use one it's not valid on that item can't use on anything but a few items in store that you don't want anyway. At least at Menards you get 11% off of everything on sale or not.

Tracy Gasper

2020-05

My local Ace hardware has everything I need. I never encounter a time where the shelves are unorganized or out of stock. They do a great job on customer service ALWAYS!

Ethan Nishimori

2019-05

I have been trying to get a spare key for my Mazda 3. Mazda wanted between 3-5 hundred dollars. Jackie at ACE Hardware was able to do it for less than $70.:Thanks Jackie you rock!

Patty Younger

2020-05

Found easily what I was shopping for as store clerk sent me straight to it. Checkout was starting to back up so Checker opened up another register to speed process. Good shopping experience.

michael rosendahl

2020-05

Ace is my favorite hardware store in town because it's so organized they have very friendly & helpful clerks. Most of all not only do they carry all the usual hardware store stuff but they have unusual items that the other stores don't have oh and they carry great plants in the spring

Doug Charko

2024-01

VERY FRIENDLY AND HELPFUL STAFF

Pamela Barta

2021-05

Wonderful service! Kind and courteous to those who can't/won't mask. They will be getting all my business from now on.

Rodney Magg

2019-05

This is a great friendly store! It's very well priced and you'll find help with your purchases.

Natishia Viergutz

2019-05

High prices not much staff around to help customers, however they have the little things you can't find anywhere else. It's way more conveniently located than Menards.