Bitterroot Pet Palace

Kati Gorman

2024-04

The groomers are so wonderful! My sweet dog has severe anxiety and the first time there she destroyed a drying kennel and tried to tear the tub from the wall. I felt so bad but those ladies were so kind about it. We paid for the damage of course and I was so surprised that they had no hesitation having her back. They accommodate her personality and she still goes every 10 weeks with no further issues. They are so friendly there and I understand why they are always so busy, definitely the best groomers I've met.

Courtney Adamson

2023-12

My husband and I brought our dogs here to be boarded while we lived in the area and it has been by far the best dog boarding experience we’ve had. We had a bad experience with a previous boarder and the staff at Bitterroot Pet Palace did everything they could to ease our worries. They took incredible care of our babies and one of the staff even sent me near daily picture updates of them while there. If we still lived in the area, this would be the only boarder we’d use! Highly highly recommend!

Angela

2024-04

I have only utilized the dog grooming services and the groomers here rock! They take such good care of my reluctant dog. Their facility is clean. And their prices are reasonable. They are so friendly and truly love the animals. Must book far, far in advance because they are always full!

Rhonda Hasselfeldt

2022-05

I dropped my 2 dogs off and they've never been boarded before. It broke my heart off to leave them for the weekend but as soon as I saw the personalized service I was instantly relieved. Niki was there to greet us and then I was shown where they would be. When I arrived to pick them up they were in great shape. All in all it was great for them and me to get away for awhile. I will use them again and I recommend them highly. One thing I noticed is that it doesn't smell like a kennel. It was super clean and highly Pythagoras. A+

Katie Shank

2021-05

It's always hard to leave your pets, but I never feel anxious when I drop them off at Bitterroot Pet Palace! The owners are amazing and the employees are simply just delightful people. They always remember my pups and go out of their way to make sure I'm feeling good about their visit. So glad to have found them!!

Gus Laursen

2022-05

Our dogs all love the groomers here, and they do fantastic work. A year ago, our dogs caught the business end of a skunk and needed a major bath. They got me in that same morning and did a great job getting rid of the skunk odor. We rescued a dog from a neglectful home and he came to us covered in mats and in desperate need of a haircut and bath. Even though they were booked up, they made an exception worked him into their schedule because of his situation. They truly care about the animals that come to them, and they take excellent care of them. We've boarded our dogs here, and with our past experiences with the people at the Pet Palace, we knew our dogs were in good hands.

Robin Childers

2022-05

Our dogs, Cassie and Lily, stayed here for the first time for about 9 days last month and we’re very happy about how things went. Sarah called us several days in to let us know she had a coughing dog in the kennel and she was working with the owners to remove it in the event the dog was contagious (kennel cough or another virus). She let us know our dogs were doing fine but she would get in touch if anything changed, and she provided a brief update on our dogs. She could have simply flown under the radar on this and called us only if our dogs had symptoms, but she did the best/right thing and gave us a heads up. She nailed it.Sarah and another staff member made a point to tell us how sweet and polite our dogs were. I thought maybe they had our dogs confused with someone else’s. It’s always great to get compliments on your kids’ behavior from strangers. What a relief to know they are only Little Monsters at home. 😆

Sean Doyle

2020-05

We love these folks. And our 2 big (78 and 65 pounds) puppies (8 months), love this place. Always excited when they arrive. And a great value for the price. And the ladies who run the place are great. Friendly, professional, sweet and obviously love animals. Our new favorite "dog hotel" when needed.

Codie Cartwright

2019-05

I was a customer of Bitterroot pet palace when the old owner owned the company. My experience with him was NOT great. Each time we'd pick out dogs up, they smelled like urine. My dogs also contracted kennel cough while he owned the facility, and were treated without our knowledge with an over the counter cough suppressant. He also often would tell us that our dogs didn't get to access the large yard because they wouldn't listen to him when he wanted to come inside, and that was THEIR problem, not his. He "doesn't play that game".When we found out the Pet Palace sold, we were VERY excited, and thrilled to meet the new owner. Right away, Sarah was AMAZING.We often traveled on the weekends, returning on Sundays. If we were every running a couple minutes behind, or cutting it close to closing time, Sarah ALWAYS offered to stay so we could still pick our dogs up. They no longer smell like urine when we pick them up after being boarded, nor have they had another issue with Kennel Cough.Furthermore, one of our dogs was recently diagnosed with epilepsy. Sarah and her ENTIRE team has been AMAZING at going above and beyond for us. She accommodates our schedule, when she doesn't have to, AT ALL, which is a HUGE help. We have been dropping our dog off with her at day care for the team, while he gets used to his seizure meds, which can take a little while. Whenever I call, whoever answers give me updates, and makes sure they answers all of my questions regarding his status. Tracy, Sarah, Julie, they're all AMAZING, and do a WONDERFUL job at monitoring our dog giving me updates regarding his status.They also let both of our dogs out into the big yard, so they can run off some of their energy and have said they don't have any issues, that dogs will be dogs and it's OK.I seriously cannot say enough how happy we are with her being the new owner, and we will continue to take our dogs to her for any needs that we have. From daycare, to boarding, I trust them ALL with our dogs, no matter what.

Elaine Bridge

2018-05

Our dogs have boarded at Bitterroot Pet Palace for years. We called it " Camp" and they know what we mean. They are excited to go and also excited to see us come back, of course. Our big dog died recently and our sheltie had to go alone this past time. They were so thoughtful and watchful over her and it really impressed me yet again. This is the place to take your pets for good care when you cannot have them with you. We are getting a new puppy soon, and he too will come to love the caring hands and comfortable kennels at Bitterroot Pet Palace. We never have to worry about our dogs when we leave them.

g p

2019-05

I can not speak of Sara and bitterroot pet palace highly enough! I'm a firefighter with a very demanding schedule that calls me away from home with very little notice and they are always incredibly accommodating. I have a special needs pitbull and they are one of the few places I feel completely comfortable leaving my girl with. An incredibly caring and dedicated staff over all.

Jason Berry

2018-05

Took our 3 dogs there several times earlier this year in the spring, ok facilities, was being used as furniture storage as well as owner's sick dog kennel. All was ok until the last time when we took our dogs there for an overnight stay, the kennel attendant, NOT A VETERINARIAN administered our black lab a dose of dextromethorphan after she "thought she heard her cough" and failed to tell us when we dropped them off that one of Randy's labs was there in the same facility with kennel cough for the past week. She also gave me an extra pill out of her pocket, in no container or labeling to administer the following day which is funny. I was furious, you wouldn't want a random employee at a hospital giving your child a drug for something they may or may not have. Same type deal here, she was not a Vet, and should have at least called me and asked before administration. Our lab did turn out to have a strain of kennel cough after a consult with our Veterinarian. There is a reason Randy and Bitterroot Pet Palace is so accommodating and has availability compared to other places... buyer beware. They took decent care of our dogs but I expected more, and the giving out of drugs like candy was what made me look and go elsewhere.

Kathi Norgon

2022-05

They did such a good job taking care of my 6 little ones. They accommodated my extra day no problem. Highly recommended.

Mariellyn Page

2020-05

Groomer is very nice and did such a good job on my very hyper wirehair mix 1 year old. You can tell she really cares and loves animals

Luke Mathisen

2021-05

Both of our dogs get excited when we pull into their parking lot. And can't wait to go back to the kennels. That says everything!

Michelle P

2020-05

Love love love them! They always do their best to fit you in or help.you out. My dogs love going ...happy dog=happy owner

Sharon Blue

2021-05

Sarah and her staff are the best. Clean and organized. Will definitely be using them again.

Jody A. Huston

2021-05

Great place, professional staff and excellent service. Prices are very competitive with like establishments. Just a great bunch of folks there.

Lance Broshar

2021-05

Excellent service and treatment. My dog, Bandit, was happy and well taken careof.

Dina Morigeau-Anderson

2024-04

Jessica the groomer ROCKS!

Laurie Cassidy

2020-05

We have our kiddos hair cut there ,its awesome..my kiddos love it there 💕🐶💕

Rose Wilkinson

2022-05

Great for grooming and housing for reactive dogs and personal attention for pets

Marianne Forrest

2023-10

Always great to my dog!

John Blocker

2019-05

Great friendly service , they take great care of your pets.

Dennis Toussaint

2022-05

As always experience for dogs and there owners is the best

Candace Day

2017-05

This crew really loves and cares for dogs, like their own.

Jennifer Thorne

2019-05

Clipped and bathed my pooch. Not bad for his first time.

Jennifer Mitchell

2020-05

The staff at Bitterroot has gone above and beyond when taking care of our fur babies.

Larry and Cathy Ballinger

2021-05

Great loved it would recommend it to any one

Jay Clarke

2020-05

Friendly and easy pickup and drop off hours