AnimaLodge Pet Resort

Phasia Sanchez

2023-05

I have nothing but praise for Animal Lodge Pet Resort. I boarded my one year old German Shepard here for a week while I was away on vacation.My German Shepard is a great dog, but he’s attached at my hip. I was worried about how he’d react to a boarding environment. When I called Animal lodge, I was greeted by a very helpful staff member who recommend we introduce my pup to the boarding facility, slowly. We started with an afternoon and the next day he stayed overnight. He did excellent both days. He was so excited to go back the second day, I could hardly contain him.The following week he was dropped off for his long stay. Once again, his excitement took hold and I could hardly keep him from dragging me to his “daycare.” The staff told me I could check on him as often as possible, even get text and picture updates if I’d like!I asked if he could be groomed before I took him home and the staff got him scheduled. I picked him up, after not seeing him for 7 days - he was so happy, well mannered, and he looked AMAZING!I will definitely be taking him here more often! The rates are great. Staff is super accommodating and friendly, and my dog is always excited to go back!Thanks Animal Lodge Pet Resort for taking care of my furbaby!

Emily Hanson

2023-06

My dogs love day camp! The people working there are always pleasant and helpful with ready smiles. They know me by name and my dog’s. It’s so handy to get them groomed while there. They can even get shots when due. They are very diligent about letting me know. I like being able to check in on their play through the video feed. I feel good about them getting exercise with play while I do my errands instead of being bored and stuck at home. Absolutely no complaints.

Kim W

2022-05

I have been taking my pup here for about 5 months. I used their boarding facility for the 3rd time from Nov 23 - Nov 29 and he is a 2-3 day a week day camp friend. My pup gets groomed monthly and was groomed on Nov 22 prior to him being boarded at Animal Lodge. I went in just before 3pm on Nov 29th to pick up my pup. He was soaking wet as he plays very hard with his friends. My daughter and I immediately noticed he was not himself. He seemed very timid, depressed and quiet. This behavior has never been noticed before. He is the most happy go lucky pup I have ever witnessed. I was made aware that I was late as 2 pm was pick up. I had no complaint about being charged another day. The next morning I gave my pup his morning loves and realized he had a matte in his hair. Upon further inspection he had patches where his furr was cut/trimmed down to the skin. Blotches of hair removed around his neck and in various areas down his back and legs. I took my phone out to take pictures and he got scared and hid under the truck. None of this is normal behavior for him. I called Russ, GM and he was nothing more than unprofessional. He told me that I should have noticed it before I took him home and even blamed my groomer. Not cool. Fast forward… I took him back to day camp yesterday as they have cameras for that but not for the boarding area. I showed Russ my dog and my dog showed signs of being very uncomfortable when Russ came into the room. He went and stood in the corner. Russ basically could have cared less about my dog and again blamed the groomer and myself for not noticing it when I picked him up. Every employee including the groomer knows what happened by their actions, facial expressions, no eye contact and what they said to me when I brought my dog in. This is also not normal behavior of the employees. My pup was excited to go to day camp so I left him. When I picked him up, the office staff tried to sell me a new package for day camp, tried to sell me the obedience class package and I kindly let them know we will be moving on and going elsewhere. Something happened. I can’t prove it but my dog did. I am very disappointed. Be aware people.

Andrea Duke

2020-05

I would not recommend this boarding facility to anyone who cares about their animal. I understand some have views that a dog is a dog and I completely respect that and this place may work for you.BUT, I do care about my lab deeply and I was very unhappy with my boarding experience. I do admit that some of it was my fault for not asking all the questions before I boarded him so I wanted this review to help anyone looking for the answers.They leave at 6pm and do not return until 6:30am, that is 12.5 hours that your pet is completely alone without ANY supervision. If they get sick or need to go potty, they will have to go in their tiny kennel to be cleaned up in the morning.If you get back from vacation on Sunday, you have to pay for Sunday because they say pay for anyone pickup past 2pm, they don’t open until 2pm on Sunday...They typed into their schedule wrong my request to have my dog let out eat day for play time so he ended up being boarded in his kennel without play for 2 days strait, usually he roams the yard all day.The front desk is very unprofessional and gets flustered and stressed when you simply ask for a pen, it was a nightmare dealing with them.The only reason they are getting 2 stars instead of 1 is because I called and talked with Debbie everyday, she was so pleasant and I could tell really cared about the dogs and was getting to know them.There is not many options in Billings so I feel your pain as you look for a place but just do a quick visit here and ask to see the kennels and ask about unsupervised hours, I think you’ll be able to find something else, I hope.

Jane Dough

2022-05

I just boarded my dog there, now he has the worst kennel cough. Was hacking all night. He seemed very stressed when picked up. Also had to wait 40 min to pickup my dog because there was only one person at the front desk checking in a dog and checking out.My dog loves days camp it’s unfortunate that’s boarding is so stressful on him on top of cough he has now.

Kelly Handley

2021-05

I will NEVER board my dogs here again. Both my daughter and I were lied to when we set up the boarding arrangements. They told both of us during our individual phone call to set it up, since we were dropping them off Saturday morning and picking them up Sunday afternoon, we would need to pre-pay for two days but we’d get half of it back if the dogs were picked up Sunday. When we went to pick them up we were informed that we “misunderstood” what we were told and they could not refund for Sunday. Their “cut off” time for the second day was at 2 p.m. but oddly enough, they don’t open on Sundays until 2:30 and we would be charged for that second day. And the manager was kind enough to inform me that if I didn’t like it I could take my dogs somewhere else next time I need them boarded. I fully intend on doing just that.

Michelle Meadows

2022-05

I haven't gone back to this place for years on the vet side for the same reasons. I thought by now they might have improved. Wrong. The most cold hearted uncaring staff member I have ever experienced. We had to end up going to Billings because they were too busy to help with my dying dog but waited 20 minutes to tell me. My dog died.

Erica

2024-02

This is the safest and friendliest dog kennel I’ve ever used.

Liz Yates

2023-05

I brought in my very shaggy very matted Bernidoodle and they did the most amazing job! She looks fantastic and the price was incredibly reasonable!

Tim Lewis

2014-05

The Animal Lodge is the best. The staff obviously loves animals, so I felt confident leaving our cats and dog there for a few days. Sure enough, when we got back, our pets were in good spirits and healthy. Thanks Animal Lodge.