Pet Palace Hotel & Grooming LLC

Robert M

2023-05

Just got back and couldn’t be happier with the great job they did on our Dachshund and Shiatsu. They look good and smell good. We will be back. Their rates are quite reasonable and they even let us delay in picking up our dogs for an hour or so. Sounds like they might be better off without the detractors as customers in my opinion. We are okay if they don’t remember us as long as they do a good job. And we think they do a great job. Thank you.

Dorothy Urbank

2024-02

Wonderful staff, excellent job grooming both my Australian Shepherds! Highly recommend!

Zane Bridgeman

2020-05

The grooming and boarding is the best place for animals hands down! Love this place. Great atmosphere and employees.

Kristin Cecce

2023-05

We boarded our dog here for 2 nights and it was ok, but we won't be back. At no point were we told that if we picked our dog up after 11 we'd be charged for another night. It's fine if that is the policy, but pet owners should be made aware. We also asked for our dog to have some grooming and they didn't do it.

maria sharpe

2019-05

Awesome! Home like place, lots of room, super friendly! The owner is great, she did a different dog for us about 10 years ago, left the area, came back and she is still there, she does great work, no cut or shave burns and my dog was happy!! Also, great prices!!

Stephani Johnson

2021-05

We love this place. My dogs are always excited to board here. They are always super friendly and do a great job grooming both of our labs.

Cheryl Larson

2019-05

Been taking my pets here for years, great groomer and my dog seems to like it there, never any signs of being nervous. Special rooms for small dogs and cats. Wonderful.

Cathie Costello

2016-05

This person is SUPPOSED to be a groomer. I highly doubt that Peggy Dion - the owner - is even licensed. This was the FIRST annoyance: We have been taking our dogs to this place for over 3 yrs and they didn't even remember us. (At least 3 - 4 times a year.) Then we asked to have them groomed before we picked them up from our short 4 day trip for a family emergency. We had this done here one time before and whoever the groomer was at that time did an ok job. Of course we only had them bathed - not clipped. I had to tell her (Peggy the owner) 3 (THREE) times what we wanted done to our 2 Papillons and our Pap/Pom X. I asked the gal up front if I should write it all down as it didn't seem like she was getting it. She said "no Peggy got it". Because of the way Peggy kept asking and how I had to keep repeating the instructions - I was nervous. When we picked our dogs up I was HORRIFIED! First of all let me explain that our female pap is a show dog, AKC registered and comes from champion bloodlines. Our male is also a pure bred Papillon although not registered. They are supposed to have long fur on their bodies, legs, feet and especially the ears. Papillon is french and means butterfly in English. SO the ears are supposed to resemble the open wings of a butterfly. Our oldest dog is a Pap/Pom mix and we have her shaved for the summer. HOWEVER we always have her main including the ears and the tail left alone. So she looks like a little lion. Well let me tell you that this Peggy person shaved her down COMPLETELY. NO FUR LEFT WHATSOEVER. She looks like she was skinned. And the Paps - Ginger the female show dog - was also SHAVED. Her EARS, legs, face and undercarriage! ALL SHAVED. She is RUINED as a show dog and even as a PAP. It will take three years to try to grow that hair back to what it should be. Max the male Pap also had his legs and ears clipped down. Although nowhere near as bad as Ginger. Anyone who knows the Papillon breed would be aghast! I was SO angry and SO upset that all I could do on my way home was SOB.If this is an experienced, trained and licensed groomer I would HATE to see someone who isn't! She should KNOW what to do with a papillon if she is going to be in this business. She should known how to groom ALL breeds or get out of the pet grooming industry. And it isn't like we didn't EXPLAIN what we wanted over and over again. AND ask if she needed it written down, which she refused. DO NOT TAKE YOUR PRECIOUS PETS here.Here is a response from a friend on FaceBook when I posted before and after pictures of my dogs:Like · Reply · Yesterday at 11:07amMichael A. Chernenko I was gonna ask if you had gotten a new dog! This explains it. Sounds like the people who're responsible for animal care in your city suck donkey balls...if they could find them. Cause they're on a donkey...and they all sound incompetent when it comes to animals.

BBORN2X Sunderland

2023-10

Very friendly and great with our dog.

Valerie Layton

2023-07

They took care of all her mats and still left her looking like herself. Thank you.

emilie welch

2023-05

Have been coming here for years. They do good work and are reasonable.

Angie Sherbert

2020-05

Great place to board and groom pets. Very friendly staff

Levi Mclaurin

2023-05

We passed because pictures look similar to a pound.

Charlene Winkle

2017-05

Been here 20 years. Love it

K Dog

2021-05

Great place. Love it.

Renee Kuntz

2021-05

Peggy and staff are amazing

Rick S

2020-05

Reliable and affordable

jeff neely

2018-05

Great place