Stauffer Towing & Recovery

Adeline Terry

2024-02

Marlin was an absolute guardian angel a couple weeks ago. My mother and I were traveling from Texas to my Grandmas in Hickory County, a trip we have been taking for the past 19 years and even before when we lived in KC.The trip went flawless until we got to HC Road 6, where we didn’t know they had ice two days before and didn’t melt. At first it just looked wet since the whole drive it had been raining.Long story short he saved us with my 2.5 yr old daughter and my Grandfather and Uncle who attempted to come to our rescue.Even occurred to check and see if he had chains for my size tires if we needed for the next day since we weren’t able to get to my Grandmas that night.I know who to call if ever in a situation again, friendly, efficient and honest!

Amber Hargis

2024-05

Marlin Has always helped us out in a pinch when we get locked out or stuck on the side of the road. He’s there in minutes. Does our oil changes for our trucks and super friendly people.

Katie Scott

2023-09

Overcharged and then gave permission to go in property then charged extra for doing so while he wasn't there. Overlooking the car they also damaged the back end of the car unnecessarily with the winch. As pictured. He did accomodate an early pickup on the car before hours. But Wouldn't recommend.

Kimberly

2024-04

So friendly and reasonable. They go the extra mile to make sure the customer is happy. Thank you so much

Tom Schroeder

2023-08

2nd experience with our family. Marlin made 40 mile trip to Springfield to attend to our son's stalled pickup. He towed it back to his shop and replaced the electric fuel pump. Total bill, towing and repair, less than $700. Prompt, courteous, dependable, fair, honest........Service: Car towing

Terri Gillette

2024-02

The staff at Stauffer's are very professional and they really care about their customers. You get the best treatment with the best prices

Debbie Jarvis

2023-05

I have been a member of AAA for 15yrs. I needed towing services and was told by dispatcher that the roads weren't safe. Within 45min of calling Stauffer Towing, I was back on the road.I was only 2 miles from home. The driver waited at that location and asked me to call him back when I arrived safely at home. Highly recommend.

Jiniwin Schroeder

2022-05

We were stranded on the side of the highway in a classic car on a Friday evening. Called Marlin and in a very short time he was there with his truck. After hauling the car to his shop, he was able to get us going again quickly. Would definitely recommend him to anyone. Very professional, prompt and just a super nice guy in general. Thank you!!!Services: Special vehicle towing, General repairs

Megan Engelking

2022-05

My tow truck driver was awesome! Marlin traveled over an hour away at two in the morning and was as nice as he could be, he was very helpful and even took the time to look under my truck, in the cold , after asking him if he knew what was wrong with it. Hard-working, genuine people you have working for you! Highly recommend!Service: Car towing

Lisa McCrary

2022-05

Marlin and his team went above and beyond to help us with our truck. They were friendly, very responsive, arrived on time and took extra care of our property. I couldn't recommend them more and they are way above a 5 star. They are trustworthy and really provided a great value for all the services they provided.Services: Delivery, Special vehicle towing, Long distance hauling

Lynn Marie Clopton

2019-05

Marlin did a great job working with my hectic schedule, into his business schedule. He completed an oil change, tire, rotation and balance. He did a great job, best this set of tires have been balanced!! Marlin made suggestions on how to keep them balanced. I returned the next week for new brakes and rotors. He provided quick and reasonably priced service. The professionalism, knowledge, and quality of service will bring me back! Thank you! Great addition to the Urbana community!

Adam Granville

2022-05

had a tire blow on a family outing. our spare was flat and we had our 5 children with us. Marlin was there in less than 20 minutes to assist us and get us back on our way. one of the best experiences I've had with a tow companyService: Tire change

Martha Freeman

2023-05

Marlin was amazing to work with. I was out of town & my car had to be towed to Springfield. Stauffer Towing was able to get my car to the dealership & left my receipt in my car. I would totally recommend their servicesService: Car towing

April Chambers

2023-09

Stauffer Towing & Recovery has always been very helpful and fast and friendly service They always are 5Star Service for me and my family They will always get a 10 out of 10 on Excellent Service from me Thank you and God Bless you 👏👏👏

Dave Sly

2021-05

Marlin and his staff at Stauffer Towing are the best! I was recently involved in an auto accident. I was three hours away from home. Marlin allowed me to sit in his nice waiting area while I waited for a friend to pick me up. Since the accident, he's gone above and beyond to help me. I truly believe that Marlin and I were meant to cross paths that day!Service: Car towing

Lora Louderback

2022-05

I was stranded near the Pomme de Terre Campground when my jeep broke down. It was 90+ outside and no shade to be found. I googled the nearest tow truck. I was in a panic, more worried about my 13 year old service dog than anything as the pavement was too hot for her to walk on. Luckily, I had a change of clothes, 2 tarps for shade and more than enough water. This young man and his son were there with the tow truck reasonably fast considering where I was and hard to find. They were amazingly kind and waited with me until my folks arrived to pick me up. They couldn't have been more patient and made me feel very safe. I think they would have taken me home with them had my folks not been on their way from Springfield. My mom was so impressed. She asked me how I found them, I know I was blessed to have googled the right people!!! Thank you for your amazing customer service!!!Service: Special vehicle towing

Josh

2022-05

I was on the way home from Bennet Springs on a Saturday morning with the family and my alternator went out. I called Stauffer towing at 7:00 am and he was there within minutes. Good guy and excellent service. Definitely recommend to anyone.

Annette Cannon

2022-05

I would highly recommend this company! He was more than fair and helped us get back on the road quickly. Don’t call anyone else if you are having car trouble!!! Five Star rating in price and service as well as being very helpful! Great experience with this company in spite of having car trouble!Service: Local hauling

Barbara Peterson

2022-05

I had waited for over 3 hrs to hear from my insurance company about a tow, then the sheriff's department called Stauffer's and they showed up immediately. They were courteous, professional and took the time to make sure my car didn't have further damage from the tow. I would use Stauffer's again and I recommend it to everyone!Service: Car towing

Donna Slagle

2021-05

A previous post on my account was not done by me, and I am giving this review to make it right with the people who own this business. I can honestly say that it's been years since I have met a nicer, more helpful young man. There was not ONE negative thing that came from this experience I had with them. I'm 59 and I was given back some hope in the human race. My situation wasn't a happy one, yet Mr. Stauffer was the silver lining behind my cloud. I owe him a great deal of respect, and will forever be grateful that god sent him instead of someone else. Thank you from the bottom of my heart Mr. Stauffer. May god richly bless you and yours.Donna Slagle

Donna Slagle

2021-05

A previous review was made, but not by me. I am here to make right a wrong. I was so blessed to have Mr. Stauffer be the one to have done my towing. He was courteous, kind and very helpful. My situation was not a happy one, yet Mr. Stauffer turned a negative situation into a positive one. If I am ever in need of Mr. Stauffer's services again, you know I will be contacting him. I cannot thank you enough, Mr. Stauffer, I am forever in your debt. May god richly bless you and yours.

Linda I

2022-05

Stauffer’s went above and beyond reasonable duties to help us move a trailer with 4 flat tires and a slide out stuck out. He replaced the tires, fixed the slide out and delivered the trailer all with a pleasant attitude. I would trust them to do any towing or mechanical work.Services: Special vehicle towing, General repairs, Long distance hauling, Tire change

Casey Campbell

2023-05

Marlin and his company communicated well, and in a timely fashion. They ensured that the long distance tow of the travel trailer was performed safely.Services: Special vehicle towing, Long distance hauling, Local hauling

Teresa Holt

2021-05

Marlin and his boys came out to move our 5th wheel trailers. He was Very friendly and professional. Moved our big trailers with ease and quickly. Five stars!Service: Local hauling

Lynn Gambrell

2020-05

Took our 1999 Chevy Tahoe in for repair of a broken brake-line after no mechanic in Hermitage that we went to would touch it. Stauffer Auto had the solution for a fix at a very reasonable price, Brakes now work better than they did even before the line broke. They also did a courtesy oil change. We will be back again for sure.

James Petersen

2023-05

Very crooked people, clam to be close to God but probably the furthest from it genuinely bad people I wouldn't trust them with anything. All these people care about is their money, I understand they are a business and need to make money but they are the least compassionate people I've ever metService: Car towing

Laura Ellis

2021-05

Stauffer tow did an excellent job of moving our 40ft 5th wheel out of a tight, permanent camping spot in Pittsburg and into a trickier spot in Urbana! Quick, efficient and great service. Would definitely use them again in the future.Services: Special vehicle towing, Local hauling

Mike D

2022-05

Marlon and his staff are truly professional I would highly recommend them to anybody they are fair on price good clean shop and a good man I have used them on several occasions and I have felt that I've always got treated Fair I am sure glad that God put us on the same path and we met Mike Dean

Lucrezia Mapelli

2021-05

How fortunate we were of having Stauffer Auto available on a Sunday, on Father’s Day, to get us home safely at a very fair price! Highly recommended!!

Loretta Collins

2020-05

Very unprofessional in my opinion. I had my children in the car and we had the unfortunate luck of following one of their trucks and the driver felt the need to try and blind us with his work lights as he thought our brights were on and they weren't and the only way to get away from the lights was to pass him.