Zuma's Pet Grooming, Boarding & Daycare

007 Smith

2024-04

I took my small dog to Zuma for haircut, second time. First time was last year. The staff was great first time. They did an exceptional job. Today, I dropped him off and warned the groomer he doesn't respond well when getting head clipped. She said no worries, she uses scissors. Well, we didn't hear back, worried we went to check back on him since no one picked up phone. 2 hours was the time stated. 4 5 hours later we arrived to be told they had cut him with the scissors, used glue, like liquid bandages without notifying us. It's not life threatening, but infection and his past history of reactions to certain skin irritants has me concerned. They charged $100 for cut and just apologized. I took pictures. I'm furious they didn't call and cut him calling him a she! The haircut is mediocre at best. Didn't clip around his genitals, which might be a good thing if using scissors. I'm not pleased with the service this groomer provides and certainly won't return.

Valery Arbelo

2024-04

We took our Newfypoo to be groomed last week. She came back looking beautiful and they even sent me a picture mid day to let me know she was fine. I'm happy to have found her and will be returning.

Brandy Lister

2023-05

I have had my chihuahua mix groomed twice by Zuma’s. Both experiences have been great. Scheduling has been easy and accommodating. Staff is very willing to work to correct any concerns I have had. Everyone I have worked with over the phone, by text and in person has been nothing but kind. Even when I asked to have my little guy shaved more than he had been, the groomer was happy to go back and make it happen. She made sure I understood concerns she had. Since I did understand, she gladly did what I asked. My pup has always come out looking great! I love the neckerchief and neck ties they give him. He always looks so handsome when I pick him up!

Chris Swenson

2023-10

My son and his wonderful wife went away for a weekend and my daughter was on dog patrol. I decided these three needed a spa day and we went to Zumas. This was my first time here, and they were great. The very professional staff and groomers took great care to make sure everything was perfect. My son and his wife were so pleased and amazed at how well the dogs looked. I was so impressed with the entire experience, from the communication with the staff to the attention to detail with the owner. By the way the owner, Kristine, runs a great local business and is very supportive of her community, sponsoring several local athletic and academic clubs for Smithville. Overall, her team took such great care of these dogs and we will be back. Highly recommend. Thank you Kristine and your awesome team :)

annette stevenson

2023-06

This was such a wonderful 1st time experience for my dog AND me! Neither one of us had ever used a groomer. The ladies were super friendly and chatted before hand to make sure they gave our dog the best experience. The mobile van made it super convenient and I got an appointment the same day I called. I highly recommend this service!

Amanda Maynes

2023-09

I have been searching for a mobile dog groomer for my in-laws. They have 2 big dogs that need groomed regularly. My father-in-law is now housebound, and they just can't get their dogs to a location very well anymore. I had originally told my mother-in-law to try Zuma after driving by their business a couple of years ago. Then, I got to know the owner. She routinely attacks people on various platforms. She has multiple accusations of not paying her employees. She has multiple accusations of saying the cost of service will be $xx, but after the grooming is done she actually charges $xxx.xx! We have decided this is not a reputable place, and you should avoid at all costs!

Jessica Leite

2023-09

Never using their services again! Long story short - was incorrectly told it would be $120 for both dogs but was charged $120 each, leaving me with a total of $240 for two dogs' grooming.Now long story : Drive by here regularly and thought I would try it out since our new 6 month Goldendoodle puppy and our current 8 lb Maltese dog needed a haircut. Called and after receiving a text back, I thanked her for such a quick response. Specifically asked via text how much each dog would cost but never received an answer. I went ahead and scheduled this past Friday and thought I would ask the cost when I dropped the dogs off, knowing the average cost around here for my sized dogs is $45-60 (small dog) and $65-80 (bigger dog).When I walked in, I asked the groomer how much the cost was going to be, which he replied, "$120". I then asked, "Is that $120 for both dogs, or each?" To which he replied, "That's for both dogs." Understanding that answer to mean my total would be $120 for grooming, I left the dogs. Had I known what they would actually charge my husband picking them up was $240, I never would have left my dogs to be groomed!Upon my husband picking up the dogs and him calling me shocked that he was charged $240, which he paid because he was unsure of the situation, I immediately called to sort out the misunderstanding with the expectation I would be refunded $120 since the groomer miscommunicated the cost. I received a call back this afternoon and after the turn my conversation took with the owner, I am now spending my time writing this review.Started friendly with me relaying that the groomer had told me the incorrect price and my shock upon hearing what my husband paid. The owner immediately blamed the groomer's response of "both dogs" actually meant they would "each" be $120 and I misunderstood him. I replied that is how anyone would understand his answer to my question. I politely let her know I would like the situation to be resolved with a refund of $120 and she went back and forth a bit telling me how I had already received a service I had accepted, so a refund wasn't really an acceptable option. I NEVER WOULD HAVE LEFT MY DOGS IF THE COST HAD BEEN CORRECTLY RELAYED. I let her know after reading the reviews, I was concerned with miscommunications on the costs seemed to be a trend and that was concerning. I next stated I didn't want to be one of those also leaving a one star review and hoped we could get this resolved with my refund...to which she replied now she was feeling uncomfortable because I was threatening her.To use the very strong and upsetting term "threaten", I am beyond offended. Staying calm and respectful, I let her know that was not what I wanted and said something along the lines of "I have many friends and family in Smithville and do not want to tell them not to use you, I would just like my money back." Which then she turned into how uncomfortable the conversation was making her with all of my "threats". She ended with we could meet at Zumas and have 24 hours to "cool down".I am sure this will get a response from her as to which I will say, never once did I raise my voice or act anything other than respectful, only voicing my desire is to be refunded $120 and move on. If you wish to charge exorbitant amounts for grooming and clients are willing to pay, then that is you prerogative, but the trend in the reviews in seeing that customers are not being told correct prices and then charged surprisingly large amounts shows that there is a serious ongoing issue. It is equally disturbing that an owner meet a customer's concerns over miscommunication in cost with accusing the customer of "threatening" her. I have never dealt with less professionalism in my life.

Chrystal Levens

2023-05

This was my first time using Zuma’s Mobile Pet Grooming and I am extremely satisfied with the service. My dog, Oscar, looks so adorable with his new haircut. Viola, our groomer was amazing! She took the time to listen to the type of cut I wanted for Oscar, looked at pictures of what I wanted and made sure she understood to ensure I was happy with the end result. Oscar is also a very picky with the people he allows around him, and he seemed very at ease with Viola right away, which made me feel at ease. :) Highly recommend!!

kayley clements

2023-09

Both of our dogs were groomed by Zumas on Saturday, 8/26. Within 48 hours they both developed skin conditions. Our vet confirmed that it is Post Grooming Furunculosis, which is a fast spreading skin infection that causes severe and painful inflammation. It's spread via contaminated water/shampoo. Our grooming cost us $300 for two golden retrievers and over an additional $300 in vet bills.

Kevin Crabtree

2023-06

Will not use again. Was over 2 hours late for the appointment. Was quoted $300.00 to $330 for 3 dogs. Was charged $434.70 for all 3. Bait and switch. You told me I was the first appt for the morning. I told you I had stuff to do that day. And she never quoted me a price when she saw my dogs. Had she said $140 per dog at the start I would not have agreed. Not sure how you stay in business.

Barbara Kiefer

2023-05

I had an appointment with Rebecca she was great my pup came back to me smelling and looking so good . I recommend Zuma to everyone thanks for treating Khloe so great

Dawna Jordan

2023-05

I had both of my girls groomed by Rebehak. I am so impressed with the time she took, and the care she showed my girls. My youngest (rottweiler) has been banned by a few places in the past just because of her breed. She is the sweetest girl!! Rebekah took some extra time with her, and Penni loved it. My old girl is getting blind, and at times has some arthritic pain. Rebekah took that into consideration also.Can I give more than 5 stars???❤️🐕❤️🐕❤️🐕

Robert Hise

2023-06

If it were possible to give a less than one star review, this would be it. Groomer butchered my chow dog, claiming he had fleas. The reality was it was merely sloth on their part, then had the audacity to claim it was my fault for not caring for the dog. Topping it off, they charged me over $400 for 2 dogs and offered no receipt.. So yeah, avoid this place like the plague

Janet Ehnen

2023-05

I was surprised and pleased that I could get an appointment the same day I called for info. I should've been more patient. Everyone was nice and accomodating but it took over 3 hrs. for my 10 lb. senior shih-tzu with no mats or problems. Confusion on the price and I payed more than I wanted even though it was less than what they said it should be. After I got home I had to do a fair amount of trimming. I noticed both ears had strings of longer hair towards the back and under them along the neck. Also a few areas around the face and body uneven. I guess I expected a better job for almost $100. Definitely would not have been worth the $130 they wanted to charge. On a positive note, they were very nice and seemed to care about my situation so I am thankful for that.

Monique Deskovick

2024-01

My dogs smell and look amazing. Very calm. I think they enjoyed themselves.

Angila Lewandowski

2023-05

Appt was the 3:00, came at 11:30. Was not clear on prices I guess as it was exorbitant for my 2 10 lb. dogs. Ones ears were cut too short and the others tail was not trimmed and face was left too long.

Sandra Davis

2021-05

I called in a last minute request and Kristine worked her magic to fit my dog, Molly, into the schedule. I know this isn’t always possible, but I appreciate the effort she put in to help me out. She was very professional and friendly. Also, Viola did an awesome job on Molly! Her cut was perfect! I definitely recommend Zuma’s and will use them again in the future.

Wade Mooney

2023-05

They did an absolutely amazing job on our little Roscoe! Bekah is not only an awesome groomer but is the best with animals! She made Roscoe so comfortable he actually enjoyed the process! Thanks again!!!

Stacey Parks

2021-05

Had our first appointment today and we are SO impressed! Our 95lb Rottweiler hard to handle but Viola did a great job! Highly recommend and we will definitely be using their services again in the future.

John Barman

2023-05

Half a star. Horrible customer service, major confusion on grooming standards, availability, and prices are all over the board. The lack of customer service went as far as direct messages from the owner demanding an explanation from us, as they were unhappy with the the Google review we left a week after the haircut. Do your K-9 a solid and go another direction. Pictures speak for themselves. Never once said shave my dog that had two coats of fur before they laid their paws on her. No offense to the groomers, stuff happens but the owner for this company stinks, is very rude and offensive. If dogs could write a review, I think it would speak for itself as well.

Jerry Stewart

2024-04

The groomer’s are polite and respectful and listen to you when you explain your feelings

mcebay

2022-05

This was my first time using Zuma and Paige and her assistant did an amazing job on Penny. Paige took the time to grind her nail's down and her coat was smooth and they were carful to not nick her small growths. Highly recommend!

Sheila Mills

2021-05

Although I was shocked at the price of a mobile groomer, overall it was a great experience. It only took about an hour for a full groom and my bishon looked so cute when they where done. The only thing missed was getting the hair out of his ears but otherwise Heather did a great job.

Sarah B

2023-05

Great experience with our 3 dogs at Zuma's! Owner was very professional and generous with her time, helped us out of a stinky dog situation. ;-)

Amberlie Gastineau

2023-05

they are amazing . so kind and they did amazing with my golden doodle. had a previous bad grooming experience and was so thankful that they took good care of my girl!

Tiffiny Johnston

2021-05

Use caution when using this service. Owner Kristine Bunch hired me with a written contract and after only three weeks reneged on the agreement and refused to pay me what she owes. She is not an honest person and extremely unethical. It is unfortunate because the clientele has now been through 2 groomers in less than 3 months. I would give negative stars if allowed in hopes of sparing anyone else the same hardship as I have faced.In response 10/16/20: Nice try Kristine! You and I know your true character and the truth! Your narcissism knows no bounds...what a shame.

Deneen Klusman

2023-05

They did a fantastic job with our high energy Aussie. The communication for our appointment was great. We will definitely use Zuma again.

Rhett Major

2023-09

My lab really smells good after his grooming appointment with Zuma’s and his nails look great

melinda dray

2023-08

Thank you Viola! Mustachio I know feels so much better with a summer cut!

Randy Thomas

2023-05

My German Shepherd looks really good, we will use them again