JCPenney

Cindy Mars

2024-04

This is a really nice store. When checking out today I met two of the nicest associates, Deb and Bee!! They helped me find/use the best coupon. They were so fun and helpful!!

Hazel Edwards

2024-02

Wanted help in the beauty department and didn't get it. They no longer have a Saporah at this location, and the help they had was not very polite and definitely not any help. I will not come back here again. However, I did purchase a few clothing items, and the young man at the register was very professional and polite.

BreLai Woods

2023-11

I am a customer who today experienced what I honestly thought I'd never share as a frequent shopper with this company. Today, I was harassed by a JCPenney employee who followed me at close range while I was shopping. As a young female, this was frightening and disturbing. After having fully shopped for the things I was looking for and paid for, I decided to approach your employee and ask whether or not he worked for the company; he said yes. I proceeded to ask if he was the person who looked for people who might be stealing, and he said yes. I asked him why I was a target to follow; your employee did not have a straight answer, which led me to believe he profiled me based on my skin color and maybe age. This, as you can imagine, upset me; what was most upsetting is I worked for JCPenney and the exact location for almost five years and have been a customer for over ten years, and never had I ever been profiled. I was so upset I could not feel good about my new purchases, and I decided to return my items immediately. I'm sure this company would never care about my personal story, but I still felt it was necessary to share my experience. I no longer have the desire or want to shop at this location ever again, and I hope my story can make someone realize that there needs to be more training involved at your stores.After I returned home and cooled off, I called the store to get the employee's name. The general manager by the name of Brooke informed me that the gentleman who was following me was named Charles.Location:9100 N Skyview AveKansas City, MO, 64154

Cathy Dunn

2023-12

I was in the Skyview Ave Store 12/02 Deloris in jewelry helped me first with a necklace and the also rang me out for clothing I tried to complete the survey from the QR And receipt. Having Issues. But I feel Deloris deserves the recognition as she was very helpful with with my jewelry purchase and my checkout process. She was already busy in that department and handled herself well acknowledging other customers and attempting to get some helpI’m not a fan of 22 digits (make it easier on the customer if you want input) you have to input to take the survey. I reviewed my input and was the same as receipt and still didn’t work. Under normal circumstances I would not have taken time to come leave a review. But Deloris deserves the shout out

Deme V

2024-04

Don’t expect them to answer, I had a concern about the jewelry so I called prior to speak with someone. I was forced to drive up there because no one ever answered my several attempts. I drove up to the store and decided to call while I was in the store to see if they even hear the calls. And guess what, when you call it does ring very loudly. They purposely don’t pick up their phone calls. Horrible in my opinion

Tammy Buford

2023-12

I wish I could have placed this on the JCPenney survey website but unfortunately it doesn't allow you to place more than one review from your phone.I spent a considerable amount of time in the beauty area where Kassie gave me great care! She did everything from showing me what was on sale, to what was going to work best for me & my skin type, to actually teaching me how to apply eyeshadow correctly on mannequin as well as myself. It may have taken a great amount of time but she was patient, understanding, kind, and very informational!Thanks for the great service Kassie!

Richard Ford

2024-04

There was only ONE young lady at the checkout and she knew her stuff. I was in and out without a hitch. That's not always been the case. Especially since covid. Mrs R.

Gloreese Russell

2019-05

Always love JCP. There were really good sales in every department in addition to using coupons makes this a great score. There are new summer styles and great selection. For some reason this location no longer offers free wifi. This is really a negative draw back. There are terrible dead spots in store and I cant use JCP app on my phone because there is no service. I have to go all the way front to get a signal. They really need to reestablish that service. It's small but it makes a big gesture to its customers.

erika conley

2023-11

Was going to buy an expensive watch but after standing at the jewelry for 15 minutes and not even a hello, I’ll be with you shortly and them talking to customers that came after us we got fed up and left. Poor customer service.

Aubrey Anderson

2023-11

As the rise of online shopping and cheap clothing options increase, I still prefer going to shop for work slacks and dresses in person. The hours are somewhat odd, so it isn't the most convenient to get to. I also find the selection is regularly picked over, especially if you want to do in store pickup using the app's inventory. I also find the Sephora setup to be sparse and not very appealing. I think that JCPenney is doing their best to appeal to the changing audiences and the shifting shopping strategies.

Tamala Lyons

2018-05

They have a great sale in jewelry going on right now. If you're looking to buy fine jewelry they have a 40 percent off coupon. I bought this diamond necklace for $25. Can't use the coupon on this tho.

patricia b

2023-12

Only had a return to make. They really need more folks working there, but guessing they (and everyone else) haven't adjusted to post pandemic shopping yet!

Pamela Molina

2024-05

Got exactly what I ordered and delivered early.

Kaycee Gavin

2023-05

I always love JC Penney. They have so many beautiful new clothes. I wanted to stay and look forever. I was very impressed with how the store was laid out customer service was friendly. I will be going back very soon. Also I ordered three dresses online and they were fantastic.

Slow Sweeper

2023-05

After 25 years I canceled my jcpenny card and say goodbye. I liked penny's because they have sizes and styles different from other places. I have tried to exchange or get refund on 2 pants I purchased in wrong size, and they say there is nothing they can do because of the way the were rung up at the register. I didn't go Karen I just said ok and left. I went to another location, was going to exchange but couldn't. These are regular stock dress pants, not clearance or no longer stocked items. I have had several small issues over the year, but not like this. So I won't go back. Maybe you will have better results.

Lucia Huonker

2022-05

I had stopped in to pick up an order i purchased online and realized how much i missed the actual shopping experience. There was lots of well placed merchandis ... such a variety.... all of it so very fresh and new (not picked over and jammed into overcrowded racks). Great deals were easy to spot but I didn't have any coupons or a whole lot of time so I didn't buy anything in store this trip. I plan on going back, soon, though. 🙂

Merry Highfill

2022-05

Bass Pro Shop in Independence is phenomenal! They are my go-to store for all things outdoorsy & warm right now. The quality of merchandise is consistently good. The store is clean, well laid out, & a fun adventure all by itself, but what makes Bass Pro so phenomenal is the staff. I found them all to be pleasant, helpful, knowledgeable, respectful, & kind. Although I do not live in the area, they are definitely worth the drive to get there.

Tyler Hoffman

2018-05

Its only one level but its pretty big. They're is a huge selection of clothing here, most of which seems to be priced reasonably well.

JR G

2023-05

I've shopped at Penney's for most of my life. This store, however, is a mess. Especially the men's department. Merchandise on the floor, looks like tables haven't been straightened in months, limited selections that always looks picked over. Checkout staff is friendly, that's the only upside at this store. I always seem to come away from this store disappointed.

Sharon Morris

2019-05

Friendly, helpful staff. Took time to help me locate what I was looking for and chatted about my finds before I left. Loved getting 40-50% off every item. Nice dressing rooms with great lighting and plentiful hooks and metal rod to hang clothes. I did feel credit shamed when I declined the credit card offer.

Kalyn Munthali

2023-05

Definitely wouldn't recommend going to the salon to have dreadlocks retouched. $75 down the hole and got to find someone to fix it now. I guess you get what you pay for.

Sandra Bartkoski

2022-05

The employees are very polite and courteous. Tonight I took some jeans back but I think I must of bought way back when. Anyway the cashier and manager were so nice. They couldn’t find anything about them but they tried hard.. I really appreciate the time they tried to find them. I will donate them. .Date We’d. June 16. Evening.

Lisa Bailey

2020-05

My daughter wanted some new winter school clothes. She found A LOT! Nearly everything was on sale.Plus, the cashier told me if I got the credit card I could save a lot more. I think my daughter ended up with 5 or 6 new outfits for $60, and it's beautiful, high quality clothing. Very impressed!

Cindy Hodson

2021-05

This is probably my favorite store -- if it wasn't for the jewelry department. I would give the store at least 4 stars, but the 1 star I would give the jewelry department really brings my overall score down. This is the second time I've had a problem with the jewelry department in this particular store. During one of the busiest days of the week (Saturday during tax free weekend) there's only 1 person working in the jewelry department. After waiting for the customer ahead of me to complete her purchase (which took a good 20 minutes), I was finally waited on. The clerk clearly didn't want to be there and was NOT knowledgable of the watches I was asking about which were no small chunk of change. I asked to look at a Citizen watch and asked the price. She didn't offer to look up the sale price saying she'd have to go to her register to see what it was. That's fine, but she just stood there looking at me. I asked about the band - if I could change it out on my own -- not asking for the store to do it. She said she didn't know and that they didn't sell bands. I put the watch down and left the store. If she had simply called for another clerk to help her instead of having a customer wait that long for service, and if she had looked (or let me look) at the watch instructions on changing bands, then I probably would have purchased a $300 watch. As it is, I will take my business elsewhere. Penney's needs to do something about this jewelry department.

Scott Parsons

2023-05

The lady at the jewelry counter was very helpful and gave me a chance to pick the correct ring for my wife of 30 years!! Thank you for your patience and making this a present she loves!!!

Amber Hagler

2022-05

I needed some business professional dress clothes and COVID has changed shopping in stores drastically! Today I found several great outfits with a few blouses. The dressing rooms were clean and I was pleased with what I got!

Garret C

2020-05

They have a limited big and tall selection some of the items didn't seem to match the sizes as at other store the sizes fit differently, may just be the different cut from one designer to the next these just seem to be larger versions of existing lines vs a Taylor that just focuses on larger sizes only. The store was not very well organized but I will admit it looked to be a busy weekend and people are not great at putting things back themselves, not to mention trying to 'retail fold' cloths. Was appreciative of the sales discount prices as I was able to add a few extras to my wardrobe.

Matthew Morris

2020-05

People were nice that is the 2 stars, but they didn't have what I needed in the store, so had to order online. Wasted trip, I could have stayed home and done that, then they want to charge me to ship it to my house. I went to the store to get the item, they didn't have it, now I get the pleasure of having to wait for the item, plus paying extra because they didn't have the item. Something is not seeming right here. Will not be back.

bridget k

2023-05

My boyfriend is a 4xlt and it’s really hard to find clothing that fits him that isn’t expensive, like from dxl, or falls apart, like another big and tall store near there that I can’t remember the name of. They don’t have a huge selection for him, but it’s bigger than most stores in the same price range. He was able to find some shorts and swimming trunks that he liked and that fit him.

Christina Milledge

2018-05

Very clean store with great presentation of merchandise. Store associates were very helpful when asked about available merchandise/sizing/styles. Some inconsistent communication in regards to sizing available online. Overall it was a much better shopping experience than what I've had in a long time.