Ken's Ace Hardware

Paul Anderson

2024-03

Even though I don't live anywhere near Ken's Ace Hardware, I would drive out of my way to shop there. There are just subtle positive things happening there that set it apart from competing stores/companies. In this day and age, it's little things like this that make a difference.Things like spot-on accuracy from the Internet inventory to walking in and they actually have the product in stock. I can't tell how many times in the Cape/Jackson area alone, that has been the opposite experience when shopping for that specific item.Cleanliness and organization. Zero trash, ZERO, from the far end of the parking lot to the last aisle in the store. There's even free popcorn machine at the entrance even! And I actively saw an associate sweeping the aisles as I shopped. Nothing felt overstocked or cluttered. Even if I didn't have the friendly assistance as soon I stepped into the entrance, I think I could've easily found what I was there for.Speaking of which, from a customer perspective, it was nice to see a store fully staffed for a change. Greeted at the entrance, halfway in, in the back, up front again, reminded me of when Best Buy would overstaff their stores in the beginning. It was nice. I utilized the help offered, I don't like walking around impulse buying things I think I might need. But to my intoxication of these sorely missed subtle details of other stores, I found myself wanting to see what's around the next aisle, then all the aisles. Yes, I went in for 1 item and came out with 3. They got me. And I liked it.I don't know what they are doing right or what habits/ routines they have in place to run that store, but for the love of God don't change it. I will come back. I will spend more money. Especially so, if I keep getting the same experience.

Ed Handler

2024-01

They always have what I need every time! Ken’s always has an abundance of staff ready to help (if I need it…) around every corner! Top quality brands, top quality products, and as always… fresh popcorn as soon as you walk in!!!

William Porter

2024-04

Clean store, free popcorn and friendly smiles. Staff here will drop what they're doing and help a person. Place needs more parking is the only problem that I encountered.

Alva Roberts

2023-12

Has the feel of a hometown hardware store. The enviornment is clean and organized. The staff are friendly. They stock an array of Goods. Every weekend they have some tastety treats they serve. This is a great store.

Scott Eakers

2024-02

Always good service and friendly staff. I love the local feel and the great selection of products.

Christian Ritter

2024-02

I have an obsession with hardware stores and this is by far my favorite! Ways clean and tidy and their employees are ALWAYS extremely knowledgeable and always eager to help!

Nishan Luitel

2024-01

Mr. Kenny is very kind and helpful. Whenever im in jackson and want to get some tools......Ace hardware is the right place to be.

Shaun Alsdorf

2024-01

Best helpful knowledgeable staff for as quick as you want service I have ever used.

Levi Bollinger

2024-01

Everyone's always very nice and eager to help! Free popcorn doesn't hurt either!

chloe williams

2023-12

Only place that keep in one of my favorite products and will hold for days till I pick up coming about 30 miles away thanks

steve peak

2023-12

First time every one was helpful polite and had what I needed at a good price

Nathaniel Jones

2024-02

Great people they helped me with everything I needed

Brad Thompson

2023-12

Great place to get your hardware needsStaff is very knowledgeable!!

Chris marchi

2023-05

This is my go to place. The customer service is unmatched. The employees are super helpful and knowledgeable! I love supporting small businesses, and they make it so easy!great selection, and the BBQ section is as good as you will find in any store in the country! Well done!

Michelle Mangrum

2023-05

The "Helpful Hardware folks" live up to the slogan. A great crew trained to assist you in any way possible.Always sparkling clean location, inside and out.(I am partial, they're family)

Charlie Ireland

2023-05

Great selection of hardware, and very friendly, helpful people working there. The repair service on Stihl and other related equipment is outstanding, and reasonably priced. They have repaired two of my chainsaws and a weed trimmer. Quick turnaround time and repaired correctly the first time.

Don Jacobs

2023-08

They are extremely helpful, and have just about anything I have shopped for, or they knew of something else that would work for me.

David Benedict

2023-09

Great staff that is very friendly and helpful. Ace as a store has a lot of benefits and a broad selection of items.

Olivia Koerner

2023-07

Fantastic customer service. Someone from each department offered to help us and the cashier was amazing.

brenda puchbauer

2024-02

I love hardware stores & Ken’s is the best!

Bryan Grace

2024-04

Good Selection and helpful employees

Mr Mackey

2020-05

Impressively friendly service! Every time they ask if I need help and when I do they are always very helpful, sometimes impressively so like if a project doesn't fit a standard and need's to be improvised. Oh and the kids love the free popcorn, helps keep them quiet. The have been several times I've thought they wouldn't have what I might need, but most of the time they do.

Tia Barkley

2019-05

I enjoy shopping here it is an easy place to find and the inside of the store is set up great. This store has pretty much anything you need to do projects around your home the start even has stuff for your yard. I must add that the bonus to shopping here is definitely the popcorn. I don't know about y'all but I absolutely love it and have a hard time walking away with only one bag.

Roger Q Brown IV

2023-05

Can’t say enough about the staff here! They are ALWAYS willing to help and ALWAYS have a smile on their face! True customer service every time I come in.Thank you!

Terry Yount

2023-11

Kens is a great place to shop and really knowledgeable staff

Allison MacKay-Bell

2023-08

Kind staff who are willing to help locate products wherever they may be located within the store and even order the item or items you are looking for.

The Smith Show

2022-05

Ace is the place with the helpful hardware face.. or something like that. Everytime I come to the store there are ample employees working. At least once if not 3 times I get asked if I need help and a kind greeting. Always makes for a positive experience.

Jeffrey Colyer

2020-05

I've been to Ken's Ace Hardware numerous times with very few disappointments. The items that he didn't have, he promptly ordered for me.The staff is extremely friendly and very efficient...what more do you want in a hardware/home supply store. Great prices on his grills and pellets, carries Craftsman brand tools.Ken carries everything but the kitchen sink, and he'll mostly order that for you as well!!!The owner is civic minded and supports veteran's organizations in his spare time. The man has put together quite the community hardware store!

Dan Strong

2019-05

Everybody at Ken's Ace Hardware is super helpful, knowledgeable and helps you find the tools you need immediately! They offer to help you carry heavy bags of salt to the car and give you lots of free popcorn. I look forward to every visit!

Michael Downen

2023-08

It had a lot more than a usual Ace. I was impressed. Staff was friendly and eager to help.