4.8 (106)
400 NW Jefferson St, Grain Valley, MO 64029
(816) 229-3757
valleyoutdoor.com
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Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Andy Beyer
2024-03
Bought a new zero turn mower here. Pam was super knowledgeable and helped me choose the right machine for my needs. Rusty delivered it to my house and thoroughly explained everything I needed to know about my new mower. Highly recommend Valley Outdoor Equipment!!!
Justin Moore
2023-05
I purchased a cub cadet zero turn in April for my yard. I then decided to start a small lawn care business with my son. I checked out a couple of other dealerships because of different brand offerings and came back to Valley Outdoor because of the service and integrity they offer. Pam has always been helpful in getting things taken care of and Rusty shared lots of knowledge and talked me out of spending some money I didn’t need to based on my intended use. I couldn’t be happier with them as a dealership.
Joey Zarrillo
2023-05
Rusty and his team do a wonderful job. I highly recommend visiting them for the purchase or service of any outdoor equipment you may need.
aaron dryer
2021-05
Every positive review reflects my experience with valley outdoor. I have a somewhat obscure mower (yahzoo/keys). Some parts are hard to come by. Rusty exceeded all expectations. I would spend more $ to enjoy the customer service they show, yet their prices are competitive. It takes an exceptional experience good or bad for me to write a review.
Tom Akins
2022-05
Outstanding customer service! Excellent repair service for my older Cub Cadet Zero Radius mower. I especially appreciate the availability of pick up and delivery. Valley Outdoor excels at honest communication, mechanical assessment and customer service.
Johnny Socket
2020-05
Knowledgeable owners and mechanics. Friendly service with a smile. Excellent selection of industry leading names. Equipment for everyone from your average joe homeowner, to your large lawn care company with 50 employees. Highly recommend this place.
Steven Wilson
2018-05
Rusty and Pam really go out of their way to assist their customers. Service and sales are what they do best. In my experience I have been very satisfied with every transaction I have had there. This includes my zero turn mower purchase to power trimming equipment as well. I cannot say enough good things about this shop. Oh, and by the way you must check out their pooch that does a hilarious rope trick. Makes me laugh every time I visit!
Michael and Peggy Heath
2022-05
Great place! The people are very friendly, they know their stuff and will share their expertise. They sharpen a blade for 7 dollars. Well worth it.
Joe ROWLEY
2023-06
Rusty came to my residence and installed a starter on my Cub Tractor. When he was through with the job he said he would send me the bill.Very professional and friendly.
D Beans
2023-05
We've been looking for a part for our recently 2nd hand mower and couldn't find the part, let alone know what it was called. A guy gave me their number and, yeah, Pam knew what it was called and that they could order it for me. I even googled it on Amazon, after knowing what its called, and Valley Outdoor was a little cheaper! Will definitely recommend this place!
Andrew Vigliaturo
2019-05
Pam was the most helpful, informative person I've come across in the mower buying process. The gentleman that walked me through the mower features was equally as helpful. Even provided some pro tips on how not to tear up the yard with the new zero turn
Scott
2019-05
I've had the pleasure of dealing with Rusty over the past few weeks bringing two derelict snow blowers back to life. I did my research on parts beforehand and his prices beat the internet! He had parts none of the "parts" stores (orielleys, Napa, Lowe's, etc) ever thought of carrying. They'll make sure you're taken care of. If you hear a loud bark behind you, don't be alarmed, just throw her ball for her. They've earned a lifelong customer.
Anthony Phillips
2020-05
If you want local small business support then come here. Rusty was very helpful and personally delivered my mower! Thank you guys looking forward to coming back for the rest of my needs.
Bob Shool
2022-05
You can always count on them telling you what's exactly going on being being honest and fair. I will buy a mower, trimmer, blower and ect from them again. I wouldn't even look anywhere else. Because it wouldn't come with the customer service & A++ Mechanic. That you get at Valley Outdoor Equipment !!!!!!!! 😀
Nate W
2021-05
I walked in to this place looking for a throttle linkage for a small engine. Nobody was behind the parts counter for several minutes and nobody was wearing a mask. After waiting several minutes for someone to help me an older woman came out of her office and immediately acted like I just messed up her day by being there. I told her what I was looking for and she interrupted me several times by saying that they have nothing for me there and that they can't help me. So I left.
David Shimel
2018-05
Got a Gravely HD60 a couple of years ago. Running great. Super helpful staff, and I mean EVERYONE . Just took my very dull mower blades in to be sharpened on a saturday morning no less and the guy in the shop had it done in 10 minutes. $7 a blade. Cut like new or better. I Highly recommend doing business with this outfit.
Aaron Waller
2018-05
I’ve been coming here for over 10 years. They’re all super knowledgeable with outstanding customer service. Not only do they know me by name (even if I haven’t been in for a year so), but they generally remember exactly what equipment I have.
Tim Travis
2021-05
They have what you need and are very knowledgeable I had some wiring problems they printed me off the diagram so I could Chase it down. perfect what more could you ask for
Quentin Eager
2021-05
Only place that will treat the regular person like they are a big lawn business person. Also takes the time to get to know their customers. Haven't been there in over a year and they still know my name.
jude fe
2020-05
I just bought a zero turn mower there today and they are really friendly and nice people and very informative. I would highly recommend this business. Wish there were more places like this one.
Dave D
2014-05
Rusty is very helpful, and friendly he's always got me right in when I needed something fixed and his prices are always friendly to my wallet...I highly recommend Valley Outdoor for all your lawn equipment needs!!!,
Frank Stathopoulos
2019-05
Absolutely quality people to deal with we did not buy our 1st time in because we were looking at other options, Went back a second time no pressure we made a decision and purchased from them I would highly recommend them.
Robert Hawes
2022-05
Nice place to do business with. I just bought a new mower from them, and they have been my go to parts people for years.
Tim Porter
2018-05
Extremely nice people here. If you are looking for high quality lawn equipment, this is a great place to find it. You can play fetch with the dogs while you are there too!
phillip weyant
2022-05
I am glad i stopped by this place Pam gave me the best customer service a person can ask for very VERY HAPPY! AND I WILL BE A CUSTOMER FOR LIFE !
Robert Wilson
2022-05
They are very friendly and has one of the best small engine mechanics around
Adam Beglau
2020-05
Very professional and accommodating. They remembered my wife's name and mine the second time we came in. We will be using them for as long as we have a lawn.
Dave Carter
2021-05
Great service. Great follow up. Has always had part I needed in stock. Will be back
dave geier
2021-05
Only place I go to for lawn and garden equipment people there treat you like your family truly do the best I can to get you the best deal possible and stand behind their equipment 100% don't forget to play with the dog
Matt Hephner
2020-05
Always friendly and helpful. Old school customer service. Best shop around!
| Monday | 8 AM-5 PM |
|---|---|
| Tuesday | 8 AM-5 PM |
| Wednesday | 8 AM-5 PM |
| Thursday | 8 AM-5 PM |
| Friday | 8 AM-5 PM |
| Saturday | 9 AM-1 PM |
| Sunday | Closed |
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