CVS

jessica collins

2024-04

It's real nice when they always wait till last minute to order my child's seizure meds. They don't care if they are a the reason a child has to go to the hospital because of a seizure that could kill him. The only answer I ever get is that medicaid doesn't go through the same company that they do to get the medication. But when I call to order his meds it tells me one date and then all of a sudden on that date I call and they change when it'll be ready. All while not giving me enough of the medication for the amount of time that it takes for them to refill it. I can't go to Walmart either because they won't accept the prescription for one of the meds as the Dr who prescribed it has a license out of Missouri and Kansas. We have no other pharmacies in town. But cvs doesn't care and continues to have rude customer service that literally gives me no answers.

Lauren

2023-05

These are NOT the right hours. They are not open all day. They close for lunch everyday 1:30-2pm... It is NOT posted anywhere. It's a 20-30 minute wait if not an hour for all prescriptions.They have a very tiny parking lot. If you park next to a truck you may be stuck. The drive thru takes forever.

cheryl nunez

2023-09

I wouldn’t give even 1 star. Never ever answer their phone. I have been in there when the phone has rang off the hook and no one answers to even acknowledge it. If they don’t know how to answer landlines then go away. I cannot stand Walmart pharmacy or Walgreens but I’m starting to think they would be better. One day I called about 10 times and let the phone ring. No one even attempted to answer. BAD WAY TO RUN A BUSINESS. Don’t make the excuse that there’s not enough help. Excelsior Springs CVS you can do better, at least I hope so. If you can’t then keep your doors locked and lights off and walk away.

Dana Buza

2022-05

My husband and I had to get a covid test for travel, 72 hours before our flight. We got tested on Friday at 10am and didnt receive our test results back until Sun at 9pm. The website is misleading because it states it only takes 1 to 2 days to get results, but if you read the fine print, it states it could take up to 5 days. CVS of course could not help us when we called them. Therefore, we were scrambling and had to go to St Lukes urgernt care to get same day results.

Cody Axpie

2023-05

My name is Cody i am 9 years old and my mom get s her medisn here beacaus she are alerjc to so many food and she said it helps her so that is good👍 But i my mom wont just go to the doctoe to get thw allerjy out of her, so that is one less star. aAlso it has 4 stars becaus mom is still allejic and i had to go potty really bad but mom said that i should not go in public bathrooms becaus they are gross, so i had to hold it in for the car ride back to aunt Marys house. Aunt Mary has a very clean bathroom and she cleans it every day, also if your wonderign me and my mom are out of town to meet my aunt mary and uncle George left to go with us earlier here so thank you for. write me back if you agree👍

Chera Ruffino

2022-05

I usually use walgreens but they closed early due to not having a pharmacist. I am in severe pain and needed my script tonight. I went to the little cvs in Excelsior and just received the best customer service. It was so great we have decided to leave walgreens. The pharmacist went out of her way to explain things and get my script ready super fast. Thank you so much!!!!

Tim

2023-05

Always had good experiences with the staff but oh my the automated phone answering machine is absolutely aweful and I'm considering changing insurance so I don't have to go here

Tim Crouch

2024-01

Always have great service at this location

michelle shade

2021-05

The people that work there are so nice and very helpful. I always leave with a smile. I appreciate all the hard work that they do in our town of excelsior springs!Thank you!

Sharon Lawrence

2021-05

Wi have gotten my flu shot there and they were very good! I have purchased a lot there. Very nice store and very clean!!

angela West

2024-01

Always a waiting line.

Sharon Casey

2020-05

Im sitting here waiting on my meds the pharmacist seems really unhappy we will see it d things improve.