Auntie Anne's

Katie Marie

2022-05

Awful hard pretzels, I highly do not recommend wasting your good money here. I can say this, my whole experience was bad. They grabbed my phone when I was trying to figure out the reward program. The Team Members were also rude too. One literally groaned when a team member asked for help. Definitely not worry the cost. I spent over 15 bucks in buying cinnamon buns and a pretzel. I can go to target and get a nice soft pretzel in their cafe. So at this point I would like my money back and my time wasted trying to order a pretzel. 0/10

shannon vargas

2024-01

My daughter and I and another lady walked in at the same time around 130, we had to wait for the two guys behind the counter to finish their conversation to even wait on us, the lady that walked in behind us left, when we finally got waited on we ordered 1 small Dr Pepper, 2 cups of original pretzel bites and 2 cheese dips, the pretzel bites were burnt and old. It was almost $26, I expect better, we ended up throwing most of it away, they were disgusting. Very disappointed.

Shawn OBrien

2023-12

Picked up a box of 9 mini cinabon cinnamon rolls. The icing was good, but the cinnamon rolls were tough and hard to cut or bite through. The inner layers were paper thin and tough, like they didn't rise properly. Our group of 4 ate maybe 3 cinnamon rolls and threw the rest in the trash. The individual ones may have been good, but the preboxed ones weren't.

K W

2023-12

I am blown away over being TOTALLY lied to by the employee!I walked in around 7pm, took a look at the pretzel nuggets in the case and thought they looked pretty old. I asked if they were old. The young girl behind the register acted like she didn't know how to respond, the young man there said "uhh.. if you consider 15 mins old..." Kind of rude.. but ok. I ordered one salted and one cinnamon and sugar. The girl rang me up and the entire time she was doing so, the guy was being obnoxiously flirtatious and kept hitting the screen on the register and messing her up. Very annoying. All that aside, I opened the bag of pretzels in my hotel room about 3 min after I bought them and they were oollldddd.. hard as rocks, under the first layer of salted nuggets, the rest were soppy and the salt had soaked into them. I was so mad that I wasted my money on these. From service to food, this was the WORST Auntie Anne's I've b been to in 30 years.

Diandry Sabala

2023-12

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Shanelle Journey

2022-05

Good pretzels they have original nuggets ,Cinnabon sugar nuggets ,mini dogs , pretzel salty and unsalted ,lemonades and coffees they even have cinnabons here .

Jessica Tennison

2023-05

Got there just as they were closing. They didn't have to let us shop, but they did. They didn't rush us or make us feel bad for being there 2min before the doors were going to be locked. They helped us & were friendly & fast. We made it out right at closing! The store was, as always, clean & smelling amazing. We will definitely be back on our next trip to Branson.

Candace Collins

2023-05

Came into redeem a coupon on the app , and it wouldn’t apply when it clearly was valid to redeem . I had 9 minutes left to redeem it and he said he couldn't apply a discount because it was redeemed 6 MONTHS AGO. It says valid 4/3-4/9 . Usually they would just apply the discount manually but guess he’s just lazy. He even grabbed my phone without asking when I went to show him my screen. Looked a little roughed up too. He could have just manually applied a discount , but that’s what you get when you hire people with zero customer service skills . Thanks GERALD C for no help. This location sucks . Don’t grab people phones out of their hands!

Jess

2023-05

The person on the counter was totally new had no idea what I was asking for and I had to repeat multiple times. I was getting frustrated but I got that she was new so I was being patience. So she asked the guy next to her what I was asking for and he got it for her and practically just threw it in front of me on the dirty counter and again I asked the lady I wanted two please and the guy gets it for her again and he does it again throwing it but this time I knew he might so I caught it before hitting the counter. At the end she's like would you like a bag after I ordered 6 things 😒 yes I want bag. They should of took my order and place everything in a bag then hand me my order. That's how they do it in ever Auntie Anne's I've been to. I get she is learning but she had no idea about the menu. They should of had some one there to help train her not leave her alone at the counter if shes new. Not everyone will be as patience as I was. All around it wasn't a pleasant experience.

Joyce McDonald

2022-05

One guy staff member in particular was very rude. First, as we were trying to enter, he pushed my husband to the side as he must have been late getting back from his break and then when we got to the counter and asked for 2 garlic parmesan pretzels, he said, " what?" So I repeated my order and very rudely he stated "We don't have garlic Parmesan." We thought that was rather odd so my sister went back in and asked another staff member and she said they DO have them. When, we did get our pretzels, they were cold and very hard. What in the world has happened to customer service?

Brook Warner

2021-05

EDIT AGAIN: Went in to pick up a to-go order after work. Had to wait in line even though I had paid. Got to watch 2 employees bicker at each other while they were making pretzels. The food was good, but will go to the Springfield location just because of my bad experiences with employees at the Branson location.EDIT: I changed my review and my mind because the GM (Bill) reached out to me and made it right.Ordered through doordash. Didn't get my full order and was told by the delivery driver I need to call Auntie Anne's to get a refund. I called and talked to the manager. Not only was he rude and didn't even apologize for the missing item, but told me he didn't know how to do a refund for a Doordash order. I will never order from, or step foot in this place again.

Cindy Gardner

2021-05

Terrible. I ordered Pretzel mini dogs and they were burnt to a crisp. I literally hit one against the table and you could hear it. Solid. We took it back and they tried to give us another order of them. (Lady working definitely didn’t care) The “new order” was ALSO burnt. They said they didn’t have any that were not burnt. So they gave me a normal Pretzel Dog. The ends were hard as a rock. I had to break it in half, eat the middle, and throw the ends away. Never coming back. Too bad there isn’t a ZERO star option.

Justin Roark

2021-05

It was 90 degrees today in Branson. We wanted to get a nice cold drink and a pretzel. So we went into the store at the Landing. They refused service to us because we did not have masks. Even though they have acrylic shields and mask on. This is liberal America! Where we are now banning people from getting food or drink because we don’t have masks. This is disgraceful! Never again will my money go to this business and I will get many others to go against it as well.

Sheila Walker

2023-05

So excited to have an Aunt Annie’s here! Wonderful pretzels, service!

Jessica Hamilton

2021-05

DF friendly! Sweet employees. They went above and beyond to make sure no butter/dairy was involved for my pretzel while getting the kids exactly the right size cinnamon roll for each appetite. We'll be back!

Susan Wages

2020-05

My daughter and I went in last night. She had an email from the company for a free coffee for her birthday. The 2 young girls acted very rude and snarky when my daughter showed them the coupon on her phone. One remarked that “we don’t do that here” and the other girl said “we can’t scan that on your phone”. My daughter offered to print it and bring it back. She was then told that they didn’t have anything to scan it with. The whole time being very flippant and rude to us. It was just a coffee... I would never actually spend money in there now.

Brenda Kolafa

2020-05

The worst cinnamon and sugar pretzels I have ever had. There was hardly any cinnamon or sugar on the pretzels whatsoever. The guy working said he was slow today because he just woke up and came into work. I will go to Wetzels pretzels every time.

Keely Grice

2022-05

Pretzels are good, but the service is horrible. Second time here in a month and all of the employees are rude especially the cash register guy. He also refuses to listen to what you are saying and just all around lacks customer service.

Elle

2023-11

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Jack Frost

2023-05

Got some pretzels after 7pm and they tasted like they were sitting there all day was the worst pretzels and one of my kids puked a couple hours later.

Alejandro Chavez

2023-06

You’re paying as much for one of their pretzels as you would for a Chipotle quesadilla.

Kolton

2021-05

Ok just yeah epic pretzels and lemonade!! Just oh my goodness so good it makes me almost WANNA be fat!!

McKenzie Favre

2023-05

Food was ok. But the staff was very nice and friendly and the place was clean and pretty quiet

Aaryn Groves

2022-05

Can someone please explain to me how both of these are $4.50 and one is 1/2 the size of the other? It's just frustrating to me how they do this to people.

WendyandSheldon DeArvil

2022-05

Server was rude, pretzel was hard and dry with no salt or butter.

Nidia Olson

2021-05

I love this place . I love cinnamon rolls and I love classic packs

Shanelle Journey

2024-01

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Jackie Olson

2021-05

I loved the frost lemonade

Jordan Shank

2020-05

Quick and friendly service

Jeremy Mathews

2020-05

Love their pretzels