Heartland Animal Hospital

Sheila Hurst

2024-03

I have used Heartland since 2005. They cried with me when my baby crossed the rainbow bridge. They treat my babies like their own babies. I wouldn't go anywhere else.

Lori Snyder

2023-10

Everyone was so friendly and welcoming! Dr Victoria was so patient and gentle with Sam! We felt very happy with the level of attention and care we received today. Bright, clean office!

Adam Horn

2022-05

We love Heartland! They saved my pup’s life. No one thought she’d make it, but after a long surgery…she pulled through. The staff at Heartland have always been kind and explain everything very well. I’ve used them for dog boarding as well and they did a great job at an affordable price! I highly recommend them for anyone looking for a good vet in Ashland.

Frank Cantone

2024-02

Nice people, they cared for our fur baby and she recovered.They were also the most reasonable in the entire area price wise

Machelle Hansens

2023-05

They won my business about a year-and-a-half ago when I had a new kitten with some severe problems and called over the weekend. I expected them to call me back on Monday but instead they called on Sunday and gave me some help until we could be seen on Monday. However, since then I have spent exorbitant amount of money with them (4 animals) and they have not been very forthright with estimates. The rough estimates they are allowed to give have typically been lower than the actual cost once I was in the office.I recently messaged them for a new estimate and again they gave me a rough estimate. I asked for it to be itemized and the doctor responded that they would not do that because they didn't want bad publicity. I then asked them to forward my records to a different vet's office. Since they did not confirm they had done so, I went to respond to the message and asked if they had sent them. I found that my account had been deactivated.This is very unprofessional and quite petty. If I had decided I didn't like the new vet and wanted to go back they could have still possibly earned my business. Now there is no chance.

Krystal Pawlish

2023-05

This vet was great because it was located in Ashland where I live. The Vet techs and Veterinarians were wonderful. Very thorough and kind. However I've since changed vets. I called prior to my dogs visit requesting at least a rough $$ estimate for services so I can be prepared and have money set aside, and Alexis (receptionist?) was very rude. Stated she couldn't give me an estimate and that she could let me speak to a tech "but they probably can't give you and estimate either". I understand certain employees may not know the requested information of the top of their heads but a simple " I'm unsure, but let me find someone who can better assist you" would have gone a long way. Her tone and attitude were very unnecessary and caught me off gaurd. It wasn't what she said it's how she said it. A tech did call me back and she was wonderful and provided me with the estimate but Alexis' attitude was more than enough for me. I don't need people being rude when I'm asking for simple billing transparency. I'll make the drive to Columbia from now on if it means I don't have to deal with a rude receptionist.

Ashlee Vaughn

2023-05

The doc is simply amazing. Had some misunderstanding in the past. I was able to look at the issues with a different lens. They have treat my Abbie very well. Communication is key! They do a great job.

Jordan Staley

2022-05

My cat cannot handle traveling far when going to the vet, so when we moved from Columbia to Ashland I knew we would have to find a local vet. I read the reviews for Heartland and so many fur parents just said how well they are and care about fur babies.Well let me tell you that is 1000% true! Felix was given the best care and the updates were consistent, everyone there is so friendly if you want your cat to be really taken care of Dr. St.Clair and Bailey are amazing at figuring things out to make sure everything is okay or how to look into seeing the bigger picture that your fur baby can’t tell you.Customer service is a 10 all around! So happy! Highly recommend!

Ashlee Vaughn

2022-05

*UPDATE*Just received an email from the owner stating I never spoke about the rough treatment; yet, it has been several times where I have talk to a Heather about my concerns and still haven't received any communication back from anyone. Also, still have not received my item back from the last time she stayed. And I just had to look the other way when I picked her up from her last grooming appointment for a trim and nails... She came back to me shaved!!. BUT that's what I get for keep trying to reach out and now I'm the problem?! Okay, not cool!!. I will be looking out for my refund!Don't take your fur babies here.... This place is for outside animals. Just too rough for my liking and I'm not too pick, but hell. I want her to be well care for. No thank you.

Kenny Brown

2020-05

I've used this place for years. I have 2 cats for almost 10 years and 2 dogs within the last two years. I felt in comparison to the other option in town they seemed to put more care into their work.I however can no longer recommend their services. They have horrible business practices. Their most recently practice is to charge $25 for no show fees. It wasn't a major issue to me as I never miss an appointment because I get the reminder call. However I did not get the reminder call.When I received the bill for the $25 I called and asked them why they did not call me. They simply said they did and asked if I had any further questions. Looking through my voicemail I did actually have a call from them but my phone was off when the initial call came so I was not informed about it. It didn't even show in my call history.What really bothers me is that I live within 5 minutes of the place. If they had called me at the time of and asked if I was still coming then I would of showed up within a few minutes. Especially after years of giving them business, you would think they would take some consideration.Even worse than that, I did not pay it for the first month and let the "late fee" come in that is supposed to be 5% added on to the bill.. Well instead of 5% which would of been an additional $1.25 they charged me another $5. Apparently even simple math is beyond them.They will no longer be getting any business from me.

Lisa Kinser

2021-05

Got a call today, March 19th that my April 6th nail trim appt had been cancelled because previous vet records had not been received. 19 days before the appt, they cancelled it. Went to office and vet P. Cuddihee was very curt and unaccommodating. The appt was for a 16 year old dog who belongs to a nursing home resident that lives 5 min away. It would have been nice for his care to be so close. This is the third, (3/3) bad experience I have had with this clinic over the years. I thought I would let bygones be bygones and try them again but the behavior that was offputting years ago still continues. Please use a different veterinarian.

C K

2017-05

Been here once so far, and first impression was great. Employees were kind and professional, vet explained everything well. Prices weren't too bad. Definitely am going to be taking all of my pets here without a doubt.

RobertKatie Sweet

2016-05

They are amazing! Dr. Cudihee and her technicians are amazing! Extremely patient with the animals and understanding, and they work with you as far as billing goes and try to only do what is within your budget, unless it is absolutely necessary! I love this place!!

Libby A

2015-05

I have a GSD with an uncommon pancreatic disorder which was causing him to slowly starve to death. Other vets were mystified but Dr. Cuddihee recognized his signs and symptoms on our first visit and was able to properly diagnose him. I cannot even begin to describe the amount of appreciation and respect I have for the doctor and technicians at this clinic. Even after moving to a nearby city, full of vets, I still continued to drive to Heartland.Dr. Cuddihee and her staff are very knowledgeable. They take the time to listen to your concerns and thoroughly examine your pet. They truly care about their clients, patients, and the quality of service they provide. They have always been able to see my pets in a timely manner and are reasonable on costs (veterinary medicine and is never cheap, so that is not what I am suggesting). I highly recommend this clinic for all your animal needs.

Danya R

2019-05

My husband and I have taken all of our animals to Patti and her friendly staff at Heartland Animal hospital . We have been taken our animals to them for over 15 year's. Very happy with their service .

Katelynn Case

2020-05

Had our first apt today. The staff was very patient, kind, and educated. They gave me all the information I needed to make educated decisions for my feline friend.Thanks guys!

Brandon Irwin

2019-05

Awesome place to have your animals taken care of. Extremely experienced staff. They have always been nice and have a smile no matter the situation.

Amber Nielsen

2021-05

We moved to Ashland last year and started bringing our dog here. This is the best vet clinic we have ever experienced. They really care about the animals!

James Oakley

2023-10

Not my regular vet but they were open on Christmas Eve. Appreciate their help. Trust them with my pets.

Amber Evans

2023-05

Our boxer King Cobra Khan loves to come here for boarding.

riki matl

2018-05

They are wonderful and caring. After our dog had surgery they were there for us with our dogs complications.

Tyler Schrimpf

2019-05

Great set of girls there, my little pug loves them so much they really care for your pet and never over recommend.

Robin Johnson

2020-05

They have been taking care of my furbabies for 10 years now.. Always so nice and ❤

KAtie Noble

2023-05

Staff was so friendly and understanding very informative and answered all my questions!!

jessica schaffer

2020-05

They are really good with animals I would not go anywhere else Heartland Animal Hospital Is My Number 1

Rikki Gregory

2023-07

Dr. Pat and the staff are top notch . won't take my fur baby anywhere else.

Jade ANDREWS

2020-05

Great staff I have been taking my dog mocha there since she was a puppy

Rodney McCurren

2021-05

Outstanding care for our ChewbaccaVery reasonable rates, especially for boarding

Zachary Jones

2017-05

The staff is amazing. This place I'll trust my pets for a lifetime.

Robert Jones

2020-05

Dr. St. Claire is pretty awesome. Very helpful with my horses.