Marvin's

Nancy Hartfield

2024-04

As someone who tries to support small and local businesses when possible I was considerably disappointed in my visit to Marvin’s. The customer service was severely lacking to say the least, the prices are average, the selections are very limited and the condition of the building itself is… questionable to be polite. I went with the intention to purchase potting soil but the prices were not clearly listed by the bags themselves but were displayed on a board in front of the store which made it difficult to know how much each bag cost and to compare products. Because I was struggling I went inside to ask for help, while the cashier was never rude it was abundantly clear that she had no intention of helping me. When I asked if they carried a certain product her response was, “I don’t know.” She made no attempt to find out if the store carried the product or not, instead she handed me an employee code book that had store items listed by a store system code but it still did not display the prices making it impossible to compare products. After purchasing the potting soil I was informed that customers had to go find and load the potting soil themselves. I am not against hard work but I would have at least appreciated help locating the bags since I chose them out of a book and did not know their actual locations. I was disappointed in my overall experience and likely will be taking my business elsewhere in the future.

Janice Vanasselberg

2024-04

Great place to shop Love Marvin's we went today for customer appreciation day it was awesome. All employees super nice and so helpful also they had free hotdogs and hamburgers for customers. We always buy our outdoor plants there and many other items. We will continue to shop at Marvin's. Been shopping with them 6 years since our move to East Tupelo.

David Baker

2023-12

Some people surveyed no one talked to them but I just wanted to look around didn't want any one asking questions, but if I asked them a question I would have gotten help, some people don't get help because they don't ask.

Kenneth Bowers

2023-05

This store has to be the most unprofessional near tupelo, ms. My review is based on several but mainly my recent visit. First off if I'm walking in or thru the store employees shouldn't be so occupied on their phone that they fail to notice im in their store. Second if i visit your store 3 times in 3 hours offer some help instead of chatting with your coworkers. Third your facility should also have a pleasant smell or none at all.

Doctor DR

2022-05

Just looking for a certain tool, walked to the back of the store. Talked to like a child and told to get back to the front by an older lady saying I couldn't be back there even though the area I was in had items on the shelves that were available to purchase. How should someone go about purchasing those if you can't be in the area? And maybe put up a chain or rope or some sort of barrier. Won't take my business there again.

Latrena Carter

2021-05

Wasn't greeted upon entering the store. No customer service. Had to walk around looking for what I needed until I found it. Passed 3 or 4 employees and not 1 of them acknowledged me nor offered any assistance. Never again will I spend money at this store just because it's a tad bit closer, I'll drive on to Lowe's or Home Depot like I usually do.

Danny Lyles

2019-05

I walked in the store and ask a person that works there about an item that I wanted to purchase.. She told that she didn't and that she was a new higher... And doing what she was doing..... without offering to call for someone who might have more experience ? I should have followers my first instinct...HOME Depot. Marvin's was closer, but the service wasn't what I expected ! I am a visitor from out of town. I will be returning to make sure that this was just an isolated incident and not typical of Marvin's customer service. They did hornor my military service and for that I am grateful !

Smokey Curls

2017-05

PLEASE DO NOT WASTE YOUR TIME OR YOUR MONEY SUPPORTING THIS ESTABLISHMENT! They could care less about their customers. Their website claims they stand behind their employees, and their products and they are a business based on honesty and integrity and they value their customers and will "make it right no matter what regardless of financial impact". These are all lies told to draw you in and make you trust them and give you the impression they are similar to a mom & pop kind of hometown store. Again, LIES. Typically, when you go into one of these stores, you already have an idea what you are going to purchase. Based on your research and the recommendations of the "knowledgeable" employees I made my purchase. The sales person (Bill) promised me that if anything went wrong with my product I could bring it back and they would replace it. Great I thought!! WRONG!!! After making several calls to the person that sold it to me, I was told... yes, that's no problem, I will just have to get the mangers approval and I will call you back...NO RETURN CALL EVERY TIME. Then called back and was told well, the manger isn't here right now, he will be in later. I will call you back. This happened several times, until I was fed up. I told Bill, I was tired of depending on his promises to call me back and his word that they would replace or repair my item. Then, Bill says, I know I told you that, but that's not true. WHAT????!!!!! I asked to speak to a manger IMMEDIATELY. Finally after being given the run around for a while, I spoke to a manger. He apologized and assured me they would take care of it and would make it right. I had a little hope, since that is what their website proclaims. WRONG AGAIN. He was polite and stated when he contacted me back that I would have to pay a few hundred dollars for the repairs to my item. I was stunned and felt taken advantage of. I questioned him regarding Bill's statements and told him that if they claim they stand behind their products and employees then they should honor what Bill said. He agreed and said he would speak to the general manager. He at least did call me back and informed me that the general manager spoke to the VP of Marvin's and decided they would not honor what THEIR salesperson PROMISED me. I asked him what happened to your honesty and integrity and the company's promise that they will "MAKE IT RIGHT, THE FIRST TIME WITHOUT REGARD FOR FINANCIAL IMPACT" He simply apologized and said his hands were tied. I could not believe they would blatantly tell someone they would do something and then when the time comes, oh well tood bad. Wow. I have been taken advantage of. It is such a terrible feeling, and I am at their mercy. So, to you, the unsuspecting consumer.... please get it in writing, or go somewhere else. And, do not trust Bill the salesperson. He lied to me. He told me whatever he had to say to sell me the products and when it came down to it, he didn't make good on his word. If he had told me in from the get go, what to expect, I would have known. But to have the rug pulled out from under me like this is terrible. I am out over $1000.00 and it's going to cost over $500 for the repairs. I am disgusted that businesses like this claim to be something they are not. If you promise something, you should keep your word. You claim your business based on doing the right thing first. I wish that were true. I don't see how people sleep at night knowing they are doing something unethical and just plain wrong. Shame on you.

Jimmy Blaylock

2021-05

Marvin's customer service is awesome. They have friendly service from all the employees at Marvin's. I've been shopping Marvin's for a long time and I will continue to shop there because of the customer service.

Bella Marie

2017-05

I purchased a product for home security. A few months after my purchase my product just quit working. I called marvins and spoke to manager about my product that stopped working in told him I had misplaced my receipt but had a copy of bank statement showing I purchased the item there.also had originall package. He told me I could another .didn't need to see Bank statement. Thanks guys for helping me with the security of My home.

gene dill

2023-05

Needed some 8ft 2x8 lumber. The man at the yard gave me a pencil and paper and told me where to go to pick up what I needed. I loaded what I needed, drove back to pay for my items. Done

Anita Red

2024-02

Very helpful and friendly

Wendy McCullough

2021-05

Great place to shop. Helpful people. This type of service you simply cannot get just everywhere. Shop Marvin's

Jr Binkard

2020-05

I love Marvins have been shopping here for around 30 years. Its nice to know the employees and know they are actually nice people and can count on them to have knowledge of their products.

Alfred Newcomb

2023-08

Great place to get your job part's electric ,

Dees Fish N More Restaurant

2023-05

The workers mouths are too smart for me, if you don’t want to work stay at home or quit.

Kimberly Southworth

2019-05

I went for stepping Stones and also bought a pretty plant and got my husband some plain colored t-shirts they had on sale.

David Archie

2019-05

Only have one complaint I buy most of my building Supply at Marvins but on the yard their no prices on most of the, supplies outside then I got to go find someone that can give me the price on most of the stuff I have on my trailer and that time I need to be putting else where that the only thing the people there are very helpful and friendly but like I said fix, that one little problem

David Byars

2022-05

Real easy to find what you want if you know where to look. The staff wasn't really all that much help.

Shelia Harvey

2020-05

Worst place ever to get any help or even a price. No management what so ever. Somebody needs to regroup and restart on this businesses.

Lanora Spencer

2019-05

Had no problem finding what I needed & the employees were friendly & very helpful

Shika Westbrook

2023-05

Workers are not attentive. My name's not Jennifer. Explains a lot.

Calvin Braddock

2018-05

Really good prices, easy 2 move through the store, decent variety of products

Living Soul

2018-05

Nice little home improvement store. Reasonable prices. Could use more help on the lumber yard....

Michael Argo

2022-05

Great place to shop, friendly atmosphere, close to hiway.

Gary Burnett

2023-06

They have good ice cream

Mark H

2018-05

Like alway . Marvins didnt have what I needed. Its a waste of time stopping there . Just go straight to Home Depot. They always have what u need.

Sarah Heard

2021-05

Best place for a quick pickup without going all the way cross town

Mallory Weaver

2023-05

Great store for any and all house projects!

Kevin Hogan

2021-05

Small Business need more Inventory nice place and Convenient