Pelahatchie Power Equipment

Blake Cauthen

2023-05

Man, I was really disappointed in this place. Heard a lot of good things beforehand but I didn't have a good experience. I received an early 2000s model Husqvarna from a relative that had spent several years in a shed. I brought it to Lyle's and asked them to look over the entire thing and do whatever needs to be done to get it going. The mower sat at their shop over a month. I didn't bug them, I know its old and parts need to be ordered which takes time. 3 1/2 weeks in I started calling, and on my 3rd attempt to check in, it was ready, but they needed to draft my invoice. I was told they would call me when they finished. Never called. Finally I get somebody on the phone the next day and head down there to get it. The employee couldn't hardly tell me what was done to it, but handed me the $400 invoice. Then the employee pushed my mower out of the building, and proceeded to walk back inside and shut the door, leaving me to load it up on my trailer myself. That's fine and all, I'm a grown man and can do it, but just doesn't seem like good business practice to me. Now for the best part, I take the mower home and don't even get half of my yard cut before it breaks again - just completely stops moving. The day I got it back. I take it back up to Lyle's where it sits for another two weeks. Then they call me trying to quote me on a new transmission that'll run me $800+ - for a mower that may be worth ~$500. So, clearly it's totaled. I am of the opinion that if the mower was inspected properly like I asked, surely (I would hope) a mechanic or professional in this field would be able to identify a potential problem with the transmission or the mower in general and would COMMUNICATE it with me. I wouldn't even be mad if they told me there was a possibility the transmission would go out. My issues arise from lack of communication and overall poor customer service. This is the kind of thing I expect from a chain shop not a family owned one.

Ronald Johnson Sr

2023-05

I have been a satisfied customer since March 2015. Friendly and knowledgeable staff Consistently meet my needs year after year. Thankyou.

Brenda Onugha

2023-07

Low down very rude just plain out no good I will never buy from them again. No good

Ken Risinger

2017-05

Absolute worst customer service I've ever encountered anywhere. I've never posted a review on any business, but this experience demands it. I am a huge supporter of local small business, and this business appears to be a successful and integral part of Pelahatchie. I don't question at all their expertise in their trade, and I'm sure they provide much needed services for the area when it comes to equipment sales and repair. My negative experience with this business focuses solely on one aspect of customer service, but a critical one, and that's ATTITUDE. I will spare review readers the details of my encounter there, but the attitude on prominent display was one of "we don't need your business", and in general "we don't care" - next customer...:- Verbatim response to my comment "just don't worry about it", was "we won't ", made by assumed owner. Icing on the cake for this customer. Was in need of replacing a chainsaw and was even shopping the great selection and pricing while waiting. Now certain that I will just pick a brand that allows me to keep my business in Brandon, where the shop owner knows how to interact with customers (shop owner who actually directed me to this Pelahatchie business based in brand sold and serviced). The irony in posting this review is that I don't expect it will gain the attention of this business owner in the least, or that he would even care, but on principle, I've shared my experience. I hope that others have a more positive experience than mine.

Keith Rogers

2022-05

I have bought last 2 mowers and weedeater from them reasonable prices and great service after sale, always have parts I need when I need them, great people to do business with, definitely recommend doing business .

Neal Vass

2022-05

Was busy, but got taken care of pretty quickly. When I told them what I needed they went right to it and got it for me.Over all good experience.

Cooper's Country life

2019-05

I took in an older zero turn, expecting to spend a lot money to get it mowing grass again.. They did a great job.. Mows grass like a new one.. They did what they said they would do and didn't over charge.. Very pleased with the work.

Raymond Duke

2020-05

I purchased a previously used Scag from Lyle's Power Equipment. I couldn't be happier with the mower, the service or the employees. I had to replace a belt right at closing one day and they accommodated me even though they were closing and I was 20 minutes away. They have won my business!

Jerry Fairchild

2023-05

Great people with fast financing and knowledgeable of products

Michael Holland

2023-08

A small engine shop and well stocked parts store

Amy T

2023-09

Always friendly and informative and helpful

Dewayne Parish

2018-05

Real nice people that will do whatever it takes to make the customer happy.

david mengucci

2023-07

Good service friendly people

Gary Schmitt

2016-05

Great people , Great service , I would highly recommend using Walters' power equipment !!

Jeremy Cross

2018-05

Love this place they have the best service around and the best employees

Tammy Mason

2020-05

They rip women off horribly...if you a man, enjoy!

Victor Adcock

2019-05

Knowledgeable people and glad to help me.

Dave Pearson

2022-05

Very helpful and knowledgeable

Mac Daddy

2023-05

Good help

Banks Boi

2019-05

Good oh country people.

Robbie Robbins

2021-05

Good service department

Jeremy May

2021-05

Quick. Knowledgeable. Respectful

Kevin Everett

2019-05

Great Service.