Northern Tool + Equipment

Jeremy Combel

2024-02

Do not pay for the "no questions asked warranty " I had to drop a generator off due to it not running properly out of the box. The service center said 6 weeks before they can get to it. The store employee just admitted to me if I would have smashed the generator into pieces then I would have received a new one on the spot. So much for honesty

George Fernandes

2024-02

I am 75 years old and computer illiterate, but I found it was very simple to use your site to find and order a Honda replacement engine for my compressor. The only confusion I had was who Chat was that kept popping up.Thank you,George

Greg Cooper

2023-12

First time through, I was not directed to the PayPal site, and had to start all over. The second time through, it worked just fine. Otherwise, it would be a five.

Jennifer Magnus

2023-11

They were great help finding everything I needed . And then when it turned out I didn't need the stuff I bought at this time , they gave me no problems returning everything at all!! Nice people ,cool store!

K Huls

2024-02

Clean, organized, has almost everything you could want including friendly and helpful staff!

Jes Naber

2024-01

Ordered a tool well before Christmas. Finally decided to check on the order and customer service says it’s back ordered. Zero notification. Thanks!

david theede

2023-06

Clean store and the works are attentive. When it comes to prices they are higher than most. Only thing I get is blasting material. Last place I go for anything else.

Crashburndicoot

2023-12

Literally the most gorgeous man on earth worked here👌👌💀

Patricia Moreno

2023-07

Very helpful great customer service answered all our questions great job over all keep up the good work

Richard Undlin

2020-05

I sort of have mixed feelings about this tool supplier. They have a lot of heavier equipment, but very a limited snow blower selection. I was looking for a 30" width blower.

James F

2023-05

Nice store with friendly workers. They share the parking lot in front of the store with the grocery store - it gets crowded during busy times. And is terrible if you're pulling a trailer. There is a lot on the East side of the store that is better.

Ron Hall

2023-05

I always enjoy Northern Tool . some time I'm going to ask management if I can take my sleeping bag and spend the night . I take selfies and text them to my friends! Their jealousy would take over and they would come by slobber all over the store windows trying to get me to let them in.My friend owned a tire store for 40 yes and his wife wouldn't let him retire, saying he couldn't because he had a few " Good Years " left !!!

L M

2023-05

SHIPPING NIGHTMARE!!Ordered mower on 5/25/22 to be sent to our local store. Estimated date of arrival was 6/10. Then we were told another week now its 6/20 NO MOWER & NO definite arrival date can be given.Then we're told this is the SLOWEST method of shipping to choose however there is NO WARNING OF THIS AT CHECKOUT ON WEBSITE.We only choise this shipping thinking it'd be faster (or at least by the date they'd estimated) & safer than delivery to home with all the thieves out there.AND WE'VE ALREADY PAID FOR IT BUT HAVE HAD TO PAY FOR LAWN CUTTING 3X'S DUE TO IT BEING LATE you can bet we're not going to get a discount for our expenses due to their incompetent shipping!NEVER AGAIN EVER!!!

Michael Pratt

2023-05

Very helpful staff every time you go in there or call in they've answered all my questions and help me find everything I need and then some.

Shirley Dirschel

2022-05

I would like to express my gratitude to the management of Northern Tool for the great service they rendered to us by picking up our snow blower . I didn't have a means to getting it there. The gentleman named Scott was so understanding and has a great disposition. A real asset to the service department. Thanks so much.Gary and Shirley from Waite Park

Nicholas Holmes

2023-07

Always friendly staff from being greeted at the door to help from floor employees. Stock is always adequate.

Daniel Pasch

2023-05

Helpful staff, good selection of materiel, not so well stock on electrical connectors, you'll have to go to the green or orange store, haha.

Parker Gentz

2021-05

I'm moreso reviewing the worker that helped me and not the store itself.. I was helped by cashier Joan and she did a phenomenal job. Very kind and personable. Will be shopping there again because of her.

BJean Sunnarborg

2023-09

I think you should give free gifts with purchase, and you run $$$ reduced on key items!

Melinda Fischer

2023-05

Nice place to look for tools and other things along that lines. Good selection of products. Like shopping there once in awhile.

Harold

2020-05

Didn't have what I wanted to look at. I wanted to see the hose reel that they had on sale, but I found out that they don't carry that model in store. After reading negative and positive reviews on many hose cart reels I just wanted to see it for myself before purchasing. It's not something I want to order, put together and then find out I don't like it. I would rather see it in person before I make the decision to purchase something that costs that much.

David Doble

2024-04

Very helpful and knowledgeable

Thomas Herda

2022-05

A couple of my employees blew a tire on the highway after work. They went to northern tool in wait park and my employees were $10 short on payment and they would not take a credit card over the phone. My guys were turned away! You would think in an emergency situation you could help a guy out! But not this company!! I will never be back! Terrible customer service!

Rick Butte

2023-05

Normally pleased with performance however, recently disappointed by not being able to get sale dates that assist with my planning.

Todd Bradburn

2019-05

We were in a hurry and the workers were very helpful and friendly. One associate even went into the back to get what we needed as the shelf happened to be empty. We left there in a great mood. Thanks for the awesome service!

Mike D

2020-05

The store it self was good but no customer service at all, went to buy boots and asked an associate of I could get help n they just pretty much blew me off and said they don't have anyone that helps in the shoe department an walked away, n when u buy boots if u never wore the certain brand alot of times sizes vary n didn't have anything to measure width or length of feet , I bought a pair luckily I got a pair that broke in good , especially when you $200 or more very disappointed

Mandy Kent

2017-05

My husband was in today and waited forever for a guy to get a trailer.. the sales men was super slow and had no desire to sell him the trailer so he walked out. We will choose another northern tool NOT the St. Cloud one. I would give them zero stars but an order to post you have to give 1.. John lost the sale..

Steve McCloud

2022-05

Nice clean store with helpful staff. Tony was a huge help for me. I just had surgery and he even carried my stuff right to my truck. A big thanks to Tony !

Dan Seiler

2022-05

Needed help finding 1" Cam and groove fittings for my irrigation. Menards did not carry 1". Anyways they were running a little low but they jumped in the back and got what I needed. Then they also had a full metric set i needed that wasn't missing half the sockets like Harbor Freight and Menards on some cheap plastic socket hanger. These were in a nice hard carry case that will last and $5 cheaper. Should have went to Northern Tool first! If they don't have it. They get it for you!

James Anderson

2021-05

Just stopped in to get a welding helmet. It was marked 34.99. The checkout guy scanned it it said 39.99. When I brought it to his attention and asked him to adjust it he just blew me off and gave me my change. Still charged me 39.99 . This retailer is not what it use to be. There just like harbor freight.