Firehouse Subs Salem Road

Hannah Morgan

2024-04

I used to order from here frequently. Customer for many years. I will not be coming back. I placed an online order and was refused service through the drive through. I offered to show my receipt, loyalty account, and proof of purchase. I had an email copy of the receipt on my phone. They refused to give me my order because I was using the drive through to pick it up. I was very frustrated and asked to simply cancel my order. As I was driving away they left a voicemail on my phone telling me I “have” to pick it up or they won’t let me order again. While I have zero intention of ordering again, despite being a loyal customer for years, I didn’t appreciate the message and their attempt to threaten me into “not canceling” my order. I’m still awaiting my refund and will be contacting customer service because I have low expectations of this chain in light of recent events.

Sheila Slagoski

2024-04

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Haley Beeman

2024-01

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Ahmed Abdelrehim

2024-04

We been ordering food here for two years now and this is not the same anymore. Horrible customer experience. We placed our online order for drive through and went to pick it up. They refused to hand it to us and said we have to park and walk in. We offered to show our receipt but they said we still have to walk in and not drive through. Then the worker rudely threatened if we don't walk in, we won’t be allowed to order from firehouse again LOL. How stupid is this? And what exactly walking in provides if we still can show receipts in drive through? Seriously how stupid this is? And we WON’T be ordering your overpriced sandwiches anytime soon!

Amber Trujillo

2024-04

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Amber Allen

2023-12

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Auguso

2023-05

They make great tasting subs, in a variety of flavors! Highly recommend the chipotle chicken in a size medium. Great customer service too and always helpful!

Craig Seabrooks

2023-12

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Amy W

2024-01

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Katie Hayward

2024-04

Firehouse has the best veggie sub in town! I pick them before all others and am pleased every time I order.Vegetarian options: Their veggie sub feels like they actually created this dish with the intention of making a tasty sandwich as opposed to other sandwich shops where the veggie sub feels like an afterthought.

Cory Graham

2024-02

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Jade Marble

2024-04

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Tracy Sutorus

2024-04

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Julius General

2024-01

As an Uber delivery driver this is obscene. They use this place to make or break your money making and trip offers. The “mistakes” that were made on “my” part are always a bit too coincidental and extreme. It is very disappointing how they view my workmanship and how they have other businesses view them as well.

Gunner Hansenmeyer

2023-12

Here's the thing...The sandwiches themselves? Awesome. However...it seems every place now is asking for tips. It's not that I have an issue giving tips...it's the way in which the tips are asked for, and that's in addition to them FIRST asking if you'd like to round up your total to donate to first responders. Totally fine with rounding up for that. Happy to support them!But when you use the drive thru at this place, they basically force your hand and guilt trip you into giving a tip. My most recent drive thru visit went like this: after saying yes to rounding up for first responders, the employee at the window then said, "Now it's going to ask you if you want to leave a tip on this machine, but I cannot pass it through the window & hand it to you."I actually know this is false, because a different employee on my previous visits has literally handed me the machine through the window and told me I need to select if I want to leave a tip on it, and that she cannot do it for me.In the most recent example, telling someone you cannot hand them the machine is:A) lyingB) an awkward & rather forced way to guilt trip someone into leaving you a tip, because they know people are less likely to say "no" than if they were to just select "no tip" on the machine.Again, I'm all for tipping. I was a server for 8 years in my 20s. Economic times are tough right now, so I don't mind leaving tips. But you really shouldn't flat out lie to people or guilt trip them into leaving you one, which is what employees at this place will sometimes do.Please consider your approach when it comes to tipping. You really should allow people to select on the machine how much of a tip, if any, they want to leave.

Dusty “Raz” Heim

2024-02

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Bob Tiff

2021-05

During this tough time, we had one of our best meals. Ordered online and even though they were out of Mac and cheese, they called to tell us that. Very good food and friendly service.. support them please

alex nye

2021-05

Good food, but now I question their sanitary practices. My pickle had this black and clear grit on it. I tried it to see if it was salt and pepper, but it was grainy/crunchy like sand and did not dissolve. I hope yet didn't drop it on the ground and put it back.Sandwich tasted great though.

Lima 311

2023-12

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Fallotta Boner

2024-01

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Katelyn Skov

2022-05

My salad was excellent! The chicken was delicious and the vegetables were perfect! Thanks for a healthier option with great flavor!

Andy R

2024-04

UPDATE: I would think twice before ordering from this Firehouse sub shop, unless you want to risk getting an expensive sandwich without any ingredients on it (see accompanying pic). Especially if you are considering using a delivery service to have your meal delivered, unless you're prepared for a possible unfavorable surprise upon it's delivery. I was recently informed by Google that over 30,000 people have viewed the photo of the ingredientless Hook and Ladder sandwich I received from Firehouse Subs. Apparently, either Firehouse Subs folks aren't one of those 30,000+ people or Firehouse Subs is ignoring the abhorrent service provided by one of their sandwich shops, as I haven't heard a thing from them after they responded to my initial post (below) and declared things should be made right for me by them. Either scenario is quite disturbing. Will continue to keep potential Firehouse Subs customers posted on the ethical ineptness of this company.Initial review: Terrible! We spent ~$80.00 on our Firehouse order last week for 4 sandwiches--including 2 large Hook and Ladders--and 2 cups of soup. Upon delivery, one of the Hook and Ladders was literally just the bread!!! Zero ingredients! It was supposed to be a Hook and Ladder and it literally was just the bread! See accompanying photo! When I called the store to inform them, the employee simply said that some people just order bread!!! Really??? Some people specifically order a Hook and Ladder for $16.00 and just ask for the bread?!? I doubt it. Don't you think an employee would have called to verify the customer didn't want any ingredients on the their $16.00 sandwich they specifically ordered as a Hook n Ladder?? What kind of world do we live in these days?!?!? At least they included the pickle?

Jodi Crosley

2024-03

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Joshua Erath

2023-12

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Katlyn B

2024-03

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Nicole Johnson

2023-11

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Hypno Donut

2024-04

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April S.

2023-05

The subs were very good, even my pickup eater liked it! My Club on a sub tastes soo good!

Lily W

2023-05

I actually ordered through Doordash. Every time I have one of these subs, I asked myself why I'm still eating Subway. I ordered a hook and ladder and it was exquisite! The most yummy tasting sandwich I've ever had in my life. It's always this way when I order Firehouse subs. I do not know what the sauce is that they put on these, but I'm telling you, it''s a gourmet meal worth having. I absolutely absolutely love these subs!

Duke Harbaugh

2024-01

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