Hometown Ace Hardware

zippocrow

2023-11

They had what I needed to get my furnace up and running! Only reason for 4 stars is the hold time on phone was 14min. Staff was very friendly and helpful. The store was clean and well organized. Thanks again, you helped us keep our furnace running during the first snow of the year!

Grace Nesgoda

2024-04

I spent hours blindly driving to find a part for our down furnace. Went to sandstone because it said they had the part in stock. They did not match. They told me to go to the moose lake Ace. That they're a heating and cooling store and they guys there found me the part that I needed before the blizzard. You guys saved the day! We wouldn't have died but i would start to worry about the pipes after a few days without heat. You guys saved the day. Thank you

Thomas Neuman

2024-02

Went in knowing what I needed but not if it was made and what the name would be, got help and found the exact part that worked...5 stars due to horribly describing part and the rep not only deciphered my description but found the part that worked perfectly.

Tina Morgan

2024-03

Very helpful and have a wide variety of products

Brett Potash

2023-05

Staff is super knowledgeable and helpful, and they have great inventory. Even though I'm not the most capable DIY-er, they always help me and don't make me feel incapable. Plus, my son loves the free popcorn!

Jenny Hansen

2022-05

Had some trouble with my bicycle and Bob grabbed everything he thought I needed and went above & beyond to help me get my bike going again! Hardly see this level of service anywhere. Much appreciated. Highly recommend this business!

Christina Linge

2022-05

Kinda spendy compared to other stores if you don't want to run am extra 30 miles to cloquet. But typically have what you need and the staff are always friendly and willing to help out amd answer questions

Nathan Randel

2023-08

Bigger on the inside. Huge variety of hardware and related goods in what appears to be a small store. Great staff.

John Hatcher

2022-05

We can't say enough about Ace Hardware and the Hoffman family. We were looking for someone to install a heater in the greenhouse at our vegetable farm in Barnum. We looked a bunch of options, but Troy from Ace was who we went with. He was responsive and had some great suggestions and did the job quickly and efficiently.We will definitely be doing more business with our local hardware store.

Jennifer Neuman

2023-12

Very friendly helpful staff

Brian Lee

2023-05

I had an AC unit installed at my cabin and was reasonably priced and easy to work with! Good old fashion reliable service!

James Chinn

2020-05

Great store, very friendly staff. Went looking for a filter for my cabin that no one else had and they had it in stock! I would recommend this store to anyone looking for parts for their cabins or houses!

SL K

2021-05

I had my RV Propane tank filled here. The staffs were very nice and friend, especially Amanda. We got a few other things for our road trip.

Martin Mayer

2024-01

Always extremely helpful. The DIY's best helper.

Mark Stanford

2022-05

Small town Ace Hardware stores are always the best. Wider selection of needs and utilitarian products over wants and impulse. Plus, the associates here are quite friendly!

Phill White

2022-05

Friendly staff large stock of hardware for a local store. Troy is one of the best heating and air conditioning people in our area. Phill

JOHN FRANCOEUR

2023-10

Love our neighborhood Ace. Always friendly and very helpful.

Nicholas Denysenko

2019-05

I revised my earlier review - yes, I had to call a few times, but ACE and Troy got us out of a serious bind with a dead furnace. I'm grateful for good service, but especially - an honest effort.

Steven Cross

2017-05

Great people with excellent knowledge of products and they offer the support to find exactly what you need. Great products too."If you can't find what you need at Hoffman Ace Hardware, then you probably don't need it!"

ronald anick

2018-05

Should be no stars! My parents had an LP stove installed in their basement. The one Troy put in wasn't sufficient for the home it needed to heat, my elderly parents were forced this winter to have multiple space heaters running (even in the same room as the stove.) The stove has an electronic pilot that was supposed to be hooked up to house current with an emergency battery pack. Hoffman didn't know enough about the stove (Napoleon brand) to do this and left it to run off the battery which not only used up the AA batteries at an astonishing rate but also didn't allow for any adjustment to the heat as the unit only runs on minimal output when on battery pack, which is supposed to be only supplemental. Had Troy out to look it over and was told that everything was working just fine, even though the flames were only about 1.5 inches high. I pointed out in the users manual an illustration showing how the flames should look in relation to the fake logs (much higher than what I had!)....only then did Troy come up with possible reasons for the flames being so low and the heat being virtually non-existent. Then I was told I would not really see a noticeable difference in the flame height between High and Low anyway! Troy told me he would "research" this and get back to me. Nine days later and no call, had to call and pay for another service person (qualified on this particular system) to come and find out what is wrong--which is how I learned about the importance of having it hooked to home current, the battery pack and the obvious fact that the unit was not working properly. Called Hoffman Hardware and left 3 separate messages for Troy to call and never received a call! One VM and the last two were verbal messages left with staff, told them my mother was very, very unhappy with the stove and wanted a new, proper sized unit installed or her money back. The last person I talked to actually laughed at me over the phone and said, "Well, I don't see that happening.." My family has been going here for years and has spent $1,000's on heating, plumping and electrical---never again!! Can't believe the complete disregard this "hometown" company has shown in its customer care relations.

Mark Johnson

2023-05

Great folks working here. Very helpful. This is a LARGE hardware store.

Pamela Thornton

2023-05

For a small town store, it's packed full of a lot of hardware, dishes, tools, cleaners, yard decor and so much more.

Tim Patterson

2022-05

A true hardware store with great service. Been using this store while at our lake place for 22 years and have never been let down and always pleased.

Dennis Haltli

2023-05

It's like your neighbor hood hardware store growing up the nicest people in the neighborhood treat you real good you know that kind of

Christopher Novy

2021-05

Pay a little extra for the convenience of having these items available locally, but the staff are always very knowledgeable and willing to help!

Douglas Scholla

2022-05

Great hardware store with very friendly staff..met the owner...I'll come there again!

Mike “Battlekat” Moore

2022-05

Great customer service.Docked a star because ace itself is expensive.Family owned, friendly staff, clean store.

mark hillesheim

2021-05

Best local hardwarw store very knowledgeable and friendly plus they have just about anything you need!

Dawn Autenreith

2018-05

People who work there are always very helpful if you have questions. Super nice.

Thomas Simi

2020-05

Knowledgeable friendly staff. Well stocked for a local store, although a tad pricey on some items.