Once Upon A Child

Khayla Blommer

2024-03

I usually have had a lovely time here at this location. I can find great shoe deals, sometimes designer clothes, etc. but I had to take my kids with me this time and for an hour they ran away from me and touched everything. I get it. They’re toddlers. But this made looking through clothes for them challenging to say the least. I spent an hour chasing them around and trying to sort through the clothes all while 3 separate times my oldest had to use the rest room. He’s 3. So he needs assistance. So each time I had to drop what I was doing to help him. The last time (where I finally think I may have all the clothes that we want sorted) and the ladies who work there put them all away while we were in the bathroom for 5 min. All of them. I about burst into tears as I am also 33 weeks pregnant. That mixed with dealing with my two toddlers, spending an hour trying to find what I needed for them…. I felt very defeated having to start over. Because I wasn’t fully finished, I didn’t have the lady behind the counter hold them for me. I’m sure next time I’ll have her do that. I’m just confused because these women could literally see me the whole time I sorted through clothes. They could also see how challenging my boys were being. I have no clue why they’d “assume” I was done considering I came back every time and continued going through the clothes. Idk. I love this location. But they really made me feel anxious and almost like they were purposefully making it hard on me. I’m sure they weren’t, but I’d be remiss to not say anything.

Norma Jeane

2024-04

This location is OK. It's basically Minnetonka area, so it's not too friendly of staff. I'm pregnant and went in for a bassinet. Found a nice one. There was no price tag, so I asked the lady if she could come help me figure out the price of the bassinet, and she did. I do have to say, I appreciated the fact that when she realized the price tag was ripped off, instead of cussing she said "fiddle sticks." Lmao. I REALLY appreciate fiddle sticks. The only disappointment I had was nobody helped me with the door while I got the bassinet out of the store. That's my only disappointment. Other than that, this location has really nice clothes and baby stuff for pretty cheap. I'll continue to shop here.

Blue Panda3

2024-02

I thought that I could trust that the buyers were only taking in good quality clothing, but if you want to shop at this location you better check every inch of the clothes you are considering. Half the clothes I bought here are stained. And since I didn't check before I brought it home I ended up paying $6.50 for an item with the most moth holes I've ever seen.

Sarah H.G. Ellingson

2024-03

If you need something in a pinch, this is the place to go. We needed toddler 8 boys winter boots. Bins were clearly labeled. We even had options. Spent $15, and my kid loves the boots. Score!

Josie G

2024-02

Awesome clothing store for gently used kids stuff! I’ve sold and bought here for years and I love coming here. They have great deals on clothes and are fair with their prices when selling. Always a fun time shopping here!

JoAnna Haedike

2024-04

Way overpriced, not good selection, and way to crowded. Hard to move around in this store! Theres definetley no way you could move around with a stroller. Rude customers and unfriendly staff.

mya shank

2024-02

I love this store! They have the best sales and deals and ALL of the staff are so kind and helpful!! Every item I have bought I have loved from here! Appreciate the owner and staff of this Minnetonka location.

Alisha Gelhar

2024-01

This Once Upon a Child has the best stuff, we thrift here for most our baby things. It feels a little chaotic, especially up front, but besides that is a great store.

Kelsey Khow

2024-04

The smell is so horribly overwhelming I can’t shop at this location. There’s a very strong chemical air freshener smell, my daughter and I immediately get headaches.

Tabatha

2024-04

Love this place, I always find what I need and more at such affordable prices. The owner and staff are helpful and friendly

E J P

2021-05

Love browsing through OUAC aisles. I always find some great items for my children. The store is well organized. They offer occasional promos and sales which is nice. I also think it's great that they buy gently used items and offer cash/check on the spot. 😷 FYI: Due to COVID-19, they are no longer accepting items in plastic bags. Only clean items in boxes, paper bags, etc. This location is definitely worth a stop! 🤗

Kathryn Nord

2023-08

I bought stride rite sandals for my toddler here. When I got them home and cut the zip tie, realized they were 2 left shoes and different size. Brought the shoes back today to see if they had the match and was accused of lying about $4 sandals and not actually purchasing them there. Save your receipt and check the shoes closely. Won’t be back.-Was not about the store credit. Disappointed with the customer service when I was accused of lying about the shoes. I completely understand a policy of no refund, etc with no receipt.Thank you.

D Lopez

2019-05

Great selection and awesome staff.My wife sent me on an impossible mission that I was sure I would fail no matter what I did.I was looking for a pink jumper dress for my daughter. She wanted to dress up as Sally from The Cat in The Hat.I didn't know where to start. One of the ladies showed me where the right dresses were and helped me put the outfit together.My daughter loved the dress and shirt!!!They made me look like a hero!!!Great location.

Julia Kenow

2023-08

Tried to sell today, store was locked even though they say they are open. No note on the door, nothing on social media saying they closed early. Tried to call the store but no one picks up. Never have had good experiences with Once Upon A Child.Google said that you were open. When I walked up there was nothing on the door. Why would I lie?

Christina Moody

2023-10

Don’t waste your time at any once upon child’s selling clothes. They meet their “max capacity “ every time I try to drop them off at different locations 5 hours prior to their closing.

abby kroics

2021-05

I have shopped there with my mom for my siblings and my sister for her two little ones. all the clothes are great quality for cheap. they have never been disappointed. my mom has been shopping there since her first of five was born. my sister spent 600$ for new clothes on her two sons for christmas and they are the cutest clothes:) all the workers here are super nice. this is the only store my sister will shop at. they are super easy to work with and are super friendly. we have never had a bad encounter with a worker. the clothing is always in amazing condition. the store is always clean and the clothes are too!

Natasha hansel

2023-05

Well it was going well until, I believe the manager on duty, came after me and accused me of stealing one of their strollers. I was offended, however I understand her confusion, she didn’t see me leave to grab my own stroller. However it made me feel bad and awkward so I’ll probably just go to another once upon a child

Meribor Chance

2020-05

It's a buyer's market. They have a rewards program. Everything is still in great condition and they check for recalls on baby stuff.The only complaint I've had is the employees. They are getting better, but still... It's an ongoing issue. Like, years of employees. Often you aren't greeted and they give an air like you are interrupting or bothering them. They could do with a bit more training in that department. I rarely see the same employee twice. Maybe there is a reason they always look grumpy.Still worth it! Bring your own bags and you get extra points. Enough points=15% off purchase regular priced stuff.Don't expect much for items you sell. Not a seller's market.

Mikki Slinde

2023-09

Love this place found what I couldn't from 4 other stores should have known this was a cheap 1 stop shop for specific needed clothing for my 1.5 yr old grandbaby

Rob Wilson

2021-05

Some good deals. Smells funny though.Edit* with the quick response of the owner I raised the score and just wanted to clarify the smells funny is just referring to the amount of products they have in the store. It doesn't smell dirty or foul. Seems every used clothing store you go to shares the same smell. So nothing negative. 👍Definitely some great deals!

Monica Muonio

2022-05

I thought the BYOB sale meant that if you didn't use one of the plastic 'Once Upon A Child' bags from behind the counter you could get 40% off. I asked the cashier about this and didn't correct me that you literally needed to bring your own reusable bag. So I paid and did not get the discount. I asked how to get the discount. I kid you not...they told me I had to haul all three of my kids out to my van get a reusable bag put my purchase in it. Return it all and rebuy it and put it back in the reusable bag...then they could get me my 40% discount. You. Have. To. Be. Kidding g. Me. I returned everything and left. Will not patronize a store that has zero understanding or sympathy for moms.

Samone Avery

2019-05

They have all your child needs, from toys to shoes to outfits for all occasions. It's outrageous how affordable the prices are; you could easily get 6 months worth of kids stuff for $50 because they always have a sale or clearance section. Great friendly people, it may seem like a lot walking in but it's totally worth it.

Wendy Tielens

2019-05

Good sorting, surprisingly fair pricing. This little used kids stuff shop makes amazing use of the space and everything is easy to find. Quality is superb, yet prices compete with Savers/Unique Thrift, Goodwill and the like any day. Best of all, you can sell your gently used chidren's items for cash and/or store credit. Very impressed with the entire system!

Cearra Dulaney

2019-05

Aside from the great selection and prices, the owners/managers are so nice and friendly! Was there today to let my son pick out a toy for his birthday and the lady ringing us up gifted him another item that he really wanted as well. It was the sweetest experience! Thank you, Once Upon a Child!-Grateful momma and a happy kid

Elysia Brandt

2019-05

This location is cramped and has an odd smell. The toy section was chaotic and the shelves are too high for my 5'5" to reach the top. Upon checking out, I stood at the cash registrar for about 3 minutes while two employees just kept working. Which is fine normally I know there may be a lot to do, but they both looked at me and didn't acknowledge that I was standing there. Overall, I feel there are locations that are more organized with friendlier staff.

Kelsey Dashiell

2022-05

I would give this store a five star rating, but I’m not impressed with the customer service/staff. I’ve been going and shopping more recently due to my growing girl and each time I go, it feels more and more less welcoming. No eye contact with customers, a sense of annoyance when it time to check out, no “hello!” when entering the store… I’ve thanked multiple times and have even tried a bit of small talk to break the sense of tension but no response or the bat of an eye. I’ve worked in customer service since 2008 and was a former employee with OUAC Minnetonka when it was under a different owner and we were all “trained” differently, to show great customer service skills, smile and make the store feel welcoming. This has all definitely changed with OUAC Minnetonka and I know it’sunder new ownership, but still! Come in ladies! Put some smiles on those faces!

Amanda DeGarmo

2021-05

Best used kids store ever!! Employees were super friendly & helpful! So much inventory for all ages & all seasons! I went in looking for snow pants & new winter clothes for my daughter & spent way more than intended! I will always drive out of my way to come here ☺️☺️

Benjamin Strand

2021-05

Whenever I am looking to buy new clothes for my 5 year old son, I always turn to Once upon a child in Minnetonka. They have great deals to nab every time we visit the store. And, my son almost always comes home with a new toy from this store as well. He really likes the Lego kits that we have found in the store and immeditlatly starts to build them when we get home. I have also found a few Lego kits that I like to keep for my collection as well :-)Also, their staff is very friendly and always a huge help whenever I am trying to find something specific for my son to wear (usually seasonal items), thanks Alyssa!I enjoy supporting local businesses whenever I can and buying gently used children's clothes are the best way to go since they grow so fast. And when my son has out grown the clothing, I can resell it back to Once Upon a Child and use that money to put towards his next clothing purchase.

Stephanie Craig

2019-05

Used to be great! Always had great selection of kids clothes. But lately selling to them is a struggle. They offer small amount of money for high end toys, and are very picky on clothes. But their racks of clothes do not resemble their pickyness on styles of clothing.Prices for used clothes are getting close to in store prices like target and kohls.

Shyness76

2019-05

Store is clean and bright. It is mostly organized (some sections better than others). The boy sections are small, doesn't matter the size. Especially low on pants. Boys are hard on clothing so I get it. The girl sections are fairly large and well organized. Lots of toys, puzzles, and books. The books need work. It is very difficult to look through in the baskets. No rhyme or reason to how they are put together. Other than that it is a well run store. Can't imagine it is easy to keep orderly and they do a decent job of it. Despite customers putting things back wrong.