4.4 (778)
16001 Elmhurst Ln, Lakeville, MN 55044
(952) 594-8778
petsmart.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Patrick Johnson
2024-02
Very helpful staff! Nice selection of aquatic fish, supplies, and aquariums. Prices are very reasonable,sometimes, if you order online, you can also save 20 percent! They also provide grooming, training, for your dogs. Also, adoption services for cats. Also, have some reptiles and birds. They have food supplies and most all your needs for any type of animal that you may have!
Louise Anne Pineda
2024-04
We've been scheduling our grooming appointments with Patti W. for the last few times. She does an excellent job with both of our dogs and always meets our expectations. She thoroughly explains the grooming process and is available to answer any questions we may have. Highly recommend Patti W.
adriana mellett
2024-04
We have our 2 dogs groomed at Petsmart. The girls are friendly and hard working. Our dogs come back looking very clean. They always do a good job.
Patrick Cohan
2024-02
We really like this location!Their grooming services are great: Our two dogs look forward to seeing them! 🙂We built our own backyard koi pond and they have the supplies that we need to maintain it all year long.
K. Romig
2023-07
Super friendly and knowledgeable staff inside of the store. I'm glad they ask us if we need assistance during our shopping trips or if we have any questions while we are there. Very thankful that some of the staff can also provide us tips on training dogs! 💕
Kate riley
2024-02
LOTS of pet items, hard to imagine they wouldn't have what your looking for. There were at least 3 people working, friendly, offered to help find anything, and were courteous. Great customer service is nice to find in any store!
Nancy Felcyn
2024-01
I brought my 14 yr old Morkie who hates to be groomed in, and Patti, a miracle worker had him completely groomed in a little over an hour, and he looks GREAT!!! Words cannot express my thanks and gratitude! Thanks Patti, so much!!
Stephanie Gindorff
2023-05
Both of my Golden Doodles were groomed at the Lakeville PetSmart today. The employees were friendly, asked lots of questions about what I wanted and did a beautiful job. Thank you Larissa and Patti!
Valerie Franklin
2023-10
Friendly staff and fast service! My pup loves it here! Always clean and happy.
Molly Hansen
2022-05
Clean store, nice selection of fish. Pet adoptions also - every 2nd and 4th Saturday Last Hope Rescue brings cats/kittens! (I think dogs on the 1st/3rd Saturdays)
Michael Allen
2022-05
I got a lot of my aquarium decorations here. They have a lot of variety for pretty decent prices. I'm only giving three stars as two of the fish I bought from them died in less than 12 hours. I know they have a return policy but the idea of scooping my dead fish up and carrying them back to the store is supper unappealing.Update 9/9....I now see why my fish died. Going back today and half the fish were dead or dying. It looks like nothing has been cleaned. I'm attaching pictures for proofI know it wasn't a tank issue as the other 8 fish in my aquarium were just fine.
Vanessa Zins
2023-05
I went during holiday shopping. Clean and organized store. They had cute Christmas gifts for pets in the center isles and easy to find. Prices are reasonable and they have attractive sales. Employees are friendly.
Estela Parham
2024-01
I’ve shopped at PetSmart because they are knowledgeable and helpful. They have always had a smile on their face and have never failed to say hello when customers walk in. The place is clean and always have what I need for my cats.
Mike Shape
2023-05
Great selections for my fur babies and aquatics, adopted my puppy from here, lots of choices for smaller critters and some good deals on supplies. Staff were helpful with my needs.
Mieme Ko
2023-11
Newer but badly manage store with unprofessional and inexperienced managers there. Specific cashier and managers don’t understand basic return policy and unfriendly/disrespectful/unprofessional to the customers and treating customers like a thief in this good neighborhood and very concerning. We spent over $500.00 for our new pet in Pet Smart and regretted.
Luis Collazo
2023-11
Crazy lady with ‘M-29 mask scared my poor little Chihuahua because she wasn’t on a leash. She’s still shaking at home 30 minutes later. A professional wouldn’t have scared my animal, would have kept a low tone and not blast it to were the entire store heard her screams. I guess it’s getting harder and harder to find good help these days. Then another employee heavier set wanted to act like a gangster and give me dirty looks likes she’s bad. Promote the cashier to Manager, she was the only professional employee. Never returning to store
Heather Anderson
2023-10
This weekend we had great experiences with two staff at this store (shout-out to Ellie and Jon) who were patient and answered all our kiddos' questions about the reptiles and their new guinea pigs. The store and pet enclosures were clean and if we were closer we'd definitely return to this store.
FRANCCESCA E YEPEZ RODRIGUEZ
2023-10
Today, October 9, 2023, I took my dog ​​for a bath and cut at petsmart, they told me it would take 3 to 4 hours since my dog ​​is a labradoodle, therefore, he is a large dog. After 4 and a half hours, I go because it seemed strange to me that they had not yet called me to pick him up, since they themselves said that Maximum 4 hours. When I arrived at Petsmart, the only thing that could be heard was my dog's barking (they were barks of desperation and anyone who has a dog knows that one knows their dog's barking perfectly) when I enter the grooming part, I realize that My dog ​​was in the back (I assume it was in a kennel since you can't see it). First of all, why hadn't they called me to pick it up? Why did they have him locked up in a kennel? Most likely they had already finished with him about 30/40 minutes ago and they had not called me, they had him waxed. Second, at the time I arrived, the person who took care of my dog ​​(I assume it's Makenna since that's what it said when I made the booking), was taking care of a golden retriever, and in front of me, in my face, this person (a blonde, short girl) pulled the dog by the collar, and threw it to the floor (we know that these tables are a little high, and we also know that the bigger and heavier the dog, the more risk it has of suffering from hip problems. if he jumps from a high place), just like when I was cutting his hair, you could tell that he did it reluctantly and that he had no patience with this dog. Now I wonder, if this person didn't have even a little respect for this dog in front of my face, he might have behaved in the same way and even worse with my dog ​​and with everyone else who goes there expecting good treatment and good service. when no one sees her. I spoke to the person at the register about this case, and she did nothing. I hope these people are reprimanded for what happened. And also, at all times the staff was never friendly to me or my dog, I will not take him here again, and others, be careful where you leave your dogs. I prefer to pay a little more at Petco but know that there they have treated him better so far and I have never seen this type of negligence
C Lindstrom
2023-07
Employees are always friendly and welcoming, greeting everyone at the door regardless of what they may be in the middle of doing at that moment. Prices and selection are always more than reasonable. Will not shop anywhere else for our dog, 4 cats, 2 hamsters and 2 fish. Thank you!
Kathie Driscoll
2023-07
We have been going to Petsmart for years with great results. The last 3 times there has been issues. Last Wednesday I brought in my 60 pound lab for a bath/brush and nail grind. She was there for 3 1/2 hours. That should have been plenty of time. However she was scratching with large clumps of fur on her back so I’m pretty sure she didn’t get brushed. Also they completely forgot about her nail grind. I took her back the next day to get her nails done and they still missed 2 of them. I will not be back.
Amber Wade
2020-05
I am hesitant about chain store grooming for my small dog. But this Petsmart is AMAZING! My dog Bambi finally got a perfect haircut and groom. Plus she loved it!! I reccomend any of the groomers there!
Ben Duven
2021-05
I took my dog Nino here last week to get a trim. She's a Llewellin Setter, and has super thick hair, and gets quite unmanageable. I was shocked at how much better she looked, and was very happy all around. Patti was the name of our groomer, and she was great. She gave Nino a great cut, trimmed her nails, shampooed, and styled her. It was the first time I could tell that our stylist cared what we wanted, and did a great job. I would highly recommend Patti W!
Grace Buss
2023-05
Always checking out the clearance section. I get a ton of my pups clothes there! Went and bought a ton of toys and treats. Sad that they got rid of the Whole Farms dog food since my pups loved it, so we are trying Candice. Hope it's good for my pups!
Kenjima Mcfree
2024-02
Only reviewing for fish department. Good looking fish area with no dead fish.
Kimber Jeanne
2024-04
The groomers are all so sweet and seem to really love all the animals
Abby Gralish
2023-05
I enjoy this location. Everyone is friendly and the store is clean up stocked well. I had one interesting experience while trying to purchase a goldfish for my daughter, the associate saw I had a 10 gallon tank in my cart (which is not small!) and would not sell me the $0.15 feeder goldfish as they need a minimum of 20 gallons apparently. I appreciate the dedication to making sure all the animals are going to proper homes so I’m not going to knock the stars but my god who is buying a 20 gallon AQUARIUM SET UP for one goldfish….
Sally Stockwell
2023-05
Love their variety of choices and friendly staff. My dog loves to shop there! 😉
Allan Boese
2019-05
Excellent grooming dept. Super friendly and knowledgeable groomers. 2 dogs 50+ pounds with plus packages cost around $120.
Nicole H
2023-05
My cousin found my future rescue dog here at a meet and greet one Saturday afternoon. It was fate to come take a look and bring her home! This store was wonderful with setting us up with all the supplies needed and the store manager was super nice! Also, not so bad on the eyes.. Ladies calm down and don't get any idea's, he's happily married! Our new fur baby's foster mom works at the grooming salon here so we can definitely say, this is our favorite store to shop!
Ruth Fults
2023-09
My pickup order, 38 gallon tank and stand, was brought out to my vehicle very fast, and the staff member who loaded my purchase was efficient and courteous, thank you!
| Monday | 9 AM-9 PM |
|---|---|
| Tuesday | 9 AM-9 PM |
| Wednesday | 9 AM-9 PM |
| Thursday | 9 AM-9 PM |
| Friday | 9 AM-9 PM |
| Saturday | 9 AM-9 PM |
| Sunday | 10 AM-7 PM |
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