Walgreens

Pauly k

2024-02

WOW! My wife and I were in tonight and Andrea helped us at the window. We had a controlled substance to pick up so it needed a id verification. She actually asked for it!! And as my wife recently changed her address she had a temporary paper that was asked for as well!! Our prescription was protected because they did their jobs 100% properly!! We were soon impressed!! Not very often do you run into this!! And they were so incredibly friendly as well! Fast, efficient and friendly!! Great job guys!!

Seana Nestegard

2024-02

Worst experience! Was in town from Colorado taking care of mom. Unfortunately stay was longer than I had anticipated. The pharmacist who stated she was a pharmacist, was extremely RUDE! I needed a 5 day emergency refill for my meds. I had contacted my pharmacy in Colorado as well as my insurance company. I had done technically all the leg work. She informed me that she was way to busy to do it! Walgreens will never receive any of my business!

Kennedy M

2023-10

We just recently moved to Austin and after reading some reviews about this Walgreens I was very reluctant about transferring my prescriptions. I AM OVERJOYED I DID!!! The level of service and care I have received is truly amazing!!! Coming from a large city I am impressed at how quickly they are able to get things done here and that they provide individual care for each person that comes in. They care about they people they serve! If you think they are slow or don't get things done...go to a pharmacy in the cities...your ideas may change drastically!!! Because WOW!!!! I AM SOOOOO HAPPY!!!! THANK YOU GUYS SOOOO MUCH -ROXY

Katie O’Tool

2023-10

The pharmacist is super rude and snotty. Apparently she is too important to be asked about possible medication interactions but would rather drive home the point a specific medication is not recommended during pregnancy… as if this person is not already aware of this and is just taking this medication for funzees. Maybe she should find a job she enjoys instead of one where she feels compelled to mom-shame the neurodivergent customers.

amie talamantes

2023-05

I was just in getting some things printed from my phone and we had all kinds of issues but Chanel and kakach went so above and beyond they could have just told me that it wasn’t going to work, but they helped me download things onto my phone and did all kinds of things to make sure I left with what I needed printed! They were so helpful. I haven’t experience customer service like that in a while.

Carl

2023-05

I have been a longtime user at Walgreens but I am now done with them. The latest 3 incidents have taken me over the edge and I feel like 3 strikes and they are out. It mostly has to do with their computer system for drugs. I get a message that they need to contact my doctor and that never happens. I get a message that my prescription was denied by the insurance company because they tried billing them 3X the usual cost. I was notified of a prescription being ready but when I went to pick it up they wouldn't give it to me because I was taking 1 less pill (doctors order) than the prescription. I then got a message saying I needed to come in and pick it up. I did so and was again denied. I tried talking to the store manager but she didn't want to hear what I had to say and when I started talking about maybe using a different pharmacy she said have a good day and hung up.

Jeremy Hoffman

2023-05

A typical Walgreens. They do not use both of the Rx drive thru lanes. One is a parking space for what I assume is an employee. Usually staffed pretty thin. Cleanliness is average.

Shauna C

2022-05

If I could give them a zero I seriously would. Employee continued to argue with me even though I was not interested in a service. She would not get me my prescription even though I showed her my id. I talked to the manager and she said I was rude to her employee. I never received a apology. I got hung up on. I called corporate, hopefully they’ll get new employees if they want to keep customers. Prescriptions are NEVER filled on time and they will make you wait forever. Save yourself a headache and go somewhere else.

Jordan Bell

2023-05

The worst pharmacy I have ever had to deal with. They give you terrible customer service and they act like it’s an inconvenience to be using their pharmacy. I am switching pharmacies immediately. They have made it extremely difficult to get my medications after moving down here from the Cities. Just wow completely incompetent and rude. Also, there system doesn’t work with the Walgreens app.

Maureen Gustine

2022-05

What is up with the pharmacy?After spending 2 hours on the phone to arrange a physician approval, I get a text that the rx is ready. I give them an hour more because EVERY time I pick up scripts, I have to make two trips because something is messed up. It wasn't ready. Go back 30 minutes later, still not ready. Actually it was 50 minutes later, because I was in the drive through for 25 minutes. The first stop was 20 minutes.I had ice cream in my car and I live 20 minutes away, so couldn't just run it home.Walgreens, you owe me $12 for ice cream that turned to milk due to your employee's ineptness

Bryce Crousore

2018-05

Why can't Walgreens fill prescriptions?I take nine (9) very important meds, yet every week of every year I'm on the phone or in the store because you're running me out of meds.I go to doctor .. doctor writes 'scripts .. give six months worth of said 'scripts to Walgreess .. Walgreens can't figure out how to fill meds.I understand your game of screwing things up so we'll have to come in and, therefore, spend more money.But as vitally important as my serious brain injury meds are, please stop screwing around with (me) your customers. I just stopped and spoke with the 19-year-old store manager; I don't think she appreciates or understands the seriousness of brain-injury meds.Last week you ran me out of my life-or-death (literally) ********. This Tuesday you ran me out of **** and today I'm now out of *********. Stopped Monday to say I'm out and get new and was told, "nope. Nothing ready. Called Thursday and was told, "well, I don't know why they told you that; they've been ready all week."Why can't Walgreens fill prescriptions? Why can't Walgreens stop screwing with your customers?

Biancca Murdock

2022-05

The worst pharmacy in town . Sarah ignored me when trying to put in a prescription. When she finally helped she snatched my paper. She argued with me about my prescription then called the police. Never going back.

Leah2336

2022-05

Bella is an incredible worker. She was fast and efficient, and her uniform was very tidy and clean.

Shelby

2021-05

Always very busy and not enough staff. Prices are definitely higher than others. The staff I have encountered have always been kind however, and the place is rather organized.

Summer Landa

2021-05

If you have accutane medication never come here. They never have it ready until the day after and there is always problems with insurance,I pledge, just go somewhere else.

Kathy Foster

2023-05

Fast service for about the first time in months. Register actually had employee in the vicinity.

Leysy Miranda

2023-07

Most rudest people in Austin no friendly manners at all.

Greg K

2018-05

This Walgreens knows how to hire excellent staff: friendly, helpful and personable.

Burke Egner

2020-05

Pharmacy hours should be updated as the Pharmacy did not open at posted time on signage or site for weekday pharmacy

Clinton Asprey

2021-05

Well kept and good deals if you have a membership account.

Kimberly M

2023-05

Extremely rude! Worst customer service

Mateo Palma

2020-05

I bought a 30 dollar card and it didn't work, cmon Walgreens just why. Goodbye 30 dollars. 😭

Ben Huston

2017-05

Easy to find and clean

Robert Marsolek

2021-05

Good service, nice selection.

Cathy Bennett

2018-05

Little higher prices then other stores.

Wilmarie Burgos Diaz

2017-05

Walgreens is AMAZING!!👍😆

Keith Oconnell

2015-05

Little place