Hy-Vee Pharmacy

DJ Emmet

2024-02

Disappointed. Saw the last few months they've had bad reviews and I see why. Was initially told 45min wait to fill prescription. Went back after shopping and they said they'd call me. 6hrs later before they closed and found my prescription was filled. I don't expect my prescription to be filled immediately but a phone call or better communication would've gone a long way.Prescriptions were put all together in a plastic grocery bag which is strange (usually comes in small paper pharmacy bags).Overall was not what I expect from a pharmacy. Normally convenient to get prescription filled and shop at Hy-Vee but I will be switching to Walgreens or Walmart for future refills for customer service and time.No "smiles" at Austin Hy-Vees pharmacy.

Kalley Keyes

2024-01

They seriously need more staff because nothing ever gets done on time. I submitted a refill that required them to talk to my pharmacy. 2 days and nothing so I asked my doctor to do it and they sent authorization in an hour. I've also used the drive through and waited for 5 mins until someone answered. He took my name, DOB, and my DEBIT CARD to pay for the pills. 10 minutes later a lady asks if I need something?! I have also had to wait 45 minutes for a refill because it wasn't ready. They started preparing to close so I went up and asked if it was ready, which it wasn't, and they quickly did it in 5 minutes. I've never had a pharmacy be this unprofessional, including other Hyvee locations before, but unfortunately it's the cheapest one in town.

Dillon Erickson

2023-12

The staff at Hyvee pharmacy are Rockstars, I called tonight to fill a prescription right at close for my niece and Vicki kept the pharmacy open just to make sure she got her medicine, means the world to know we got such great people at our local hyvee pharmacy. Thanks Again Vicki!!!!!

Natalee Vazquez

2023-11

i called to see if my prescription was done and she hung up on me

Aaliyah Mendoza

2023-11

my friend called to see if her medicine and the worker said no and hung up

Duane Johnson

2023-05

Had a great conversation with Hector in the pharmacy.. Thanks Hyvee

Brandon Bartolo

2021-05

Friendly smile