Rite Aid

D Run

2024-01

This pharmacy is an absolute joke. There are eight people working in the pharmacy and somehow six hours after my Doctor's appointment not a single thing has even been touched. "Have a seat, I have no idea how long it will be" is what I was told. So at least they offer stellar customer service. Really raising the bar.Do yourself a favor and choose a different pharmacy. Hell, you'd get better, more reliable service from a back alley pharmacist in Tijuana.

Melissa Shaw

2023-08

My husband had surgery today in Saginaw. We had his post op meds sent to this Rite Aid as it was on our way home. My husband called when we left the surgery center to confirm Rite Aid had received them. He was told by a very unprofessional woman (Not Molly) that they'd be ready in an hour. When we arrived, we were greeted by a nice young man in the store. When I got in line back at the pharmacy, a woman in front of me was still being helped. As she walked away from the counter, the clerk (also not Molly) said, "Date of Birth?" Not hello or how may I help you? And I was still standing back at the "please wait here" sign. I was speechless for a moment after a long stressful day and was left with the impression that she had much more important things to do than help me. When she went to look for my husband's meds, I chatted with Molly, a girl that my daughter knew from sports in high school, for a moment before she resumed filing filled prescriptions. The rude clerk returned with the news that they ran out of the pain meds and couldn't get more. We were now 30 minutes away from the surgery center and 30 minutes from home. No phone call was made to my husband to let him know this. We were then informed by another rude woman (still not Molly) that our only options were to drive to the Wilder Road Rite Aid in Bay City or to the Beaverton Rite Aid as they should both have the med we needed. Those pharmacies were 30 minutes and an hour respectively, in the wrong direction. We went to our car and tried calling both the doctor's office and the surgery center but by then (4:30pm) both were closed. We are left with no choice but to hope he can make it until tomorrow, when we can call and have a prescription sent to our regular pharmacy. It is a travesty that those are the people this community is relying on for their medications. They need to be replaced with compassionate professionals. I will not hesitate to share this horrid experience with every one I know.

Angie Stomberski

2023-08

1 had 3 prescriptions sent from covenant August 1st didn't get two of the till next day and still didn't have my whole rx filled they said about a hr. I would get a text for nausea medications so I waited nothing so I preceded to wait till 10:40 the next day thinking surly the forgot to text me nope, you will have to wait 20 minutes for us to fill after this I'm done. When I talked with covenant everything was sent at one time so makes no sense. I feel if they have staffing issues, and can't accommodate patients then we should know so we can get our prescriptions else were me power puking up my antibiotics because someone can accommodate me in a reasonable time frame is unacceptable. This could have all been avoided. So I waited a totally of a 1 hr in parking and no text so I called and was on hold for over 20 minutes ended calling Covenant to send to another pharmacy and I will be telling everyone about this experience.Angie Bender

Joe Gibbs

2023-06

Extremely rude staff, they always have an attitude. Nothing but issues every single month when I get prescriptions refilled. Doesn't matter what it is, it is always a hassle with these people. I would not recommend this rite aid location to anybody.

J Milliman

2023-05

The pharmacist, her name tag said Kim, was so rude and condescending as I tried picking up 2 prescriptions. Also snapped at me because I was in lane 2 and not 1, apparently you can only pick up in lane 1 but there are no signs stating this. Waited 15 minutes in lane 2 to then have to drive around and get in lkn 1 and wait another 20 minutes. Then only 1 was ready, even though I was called and told both were ready. Asked them to just transfer to standish pharmacy. Have never had a problem there. Will not return, I would rather be miserable than have to deal with staff like that.

Nancy Helsel

2024-01

Very nice store! I found some great deals today and the check out lady was very kind and helpful.

Denise

2023-05

Went to Rite Aid on Main Street in Standish MI on 1/03/2023. We were there for Covid PCR testing. I made our appt online and brought our Confirmation Papers with us. We waited for 2 1/2 hours do to the fact that they seemed confused as how to put our information in the computer. I had to call Quest Diagnostics while we were there so they could talk them through the process. We then did our tests ourselves at the Drive thru window. The person at the window gave us no instructions so we did our tests as best as we could. Today 1/05/2023 I went on the Quest Website to see if we had results. It stated no results pending. I then called Quest and they stated our tests were never called in to be picked up. I called Rite Aid to confirm that our tests were still at the Pharmacy and sure enough they were still there. The Pharmacy stated they forgot to call for a pick up!!! If I would not have called Quest our tests would have never been picked up. This is pure incompetence. If you need a PCR Test for Covid do not go to Rite Aid in Standish. I just want to make you aware of what we went thru and hopefully save you some time and grief. Just so you know.

David Minor

2022-05

Never been in a Rite Aid before and the heavy set, middle aged blonde working the pharmacy drop off in this store assured I will never step foot in another, especially this one. If your life is so miserable that you have to snap at people for asking a simple question, re-evaluate working with people. To tolerate this behavior is reflective of the organizational culture and leadership.

Justin Sheehan

2020-05

Wish I could rate this store lower publicly. My mother, who has been doing business at this location for decades, was sold a green dot gift card and told she could return it in the event it didn’t work, as some have been known to do. They are not willing to return the card it turns out. Green dot itself has almost as poor of customer service as this rite aid in Standish. When I spoke with Ashley over the phone she said she wasn’t sure why my mother was told that and deferred to calling green dot. As if I hadn’t already tried that. Ashley said she wasn’t sure why the cashier would say that and doesn’t know which cashier it was. I said well there’s a cashier number on my receipt. She made me well aware that she cannot use the cashier number to look into the problem and was of no help. Why assign cashier numbers if there is no accountability to begin with. Very sad. I know why our state and country is I shambles. Hold your employees accountable Rite Aid, customers are why you remain open.

Kelly Karbowski

2023-10

10/08/2023: Visited on a Sunday Afternoon to buy a glucose meter and test strips for a friend with mobility issues. The store is clean and well organized.

Ken R

2019-05

I don't know what you are complaining about, if you use a little common sense, you can find this info on line! Takes to long to get script? They service hundreds of people every week of the month, EXPECT THAT! They do a great job if you need it right away for very ill people and I know this for a fact. If you expect to walk in and get your stuff ahead of those who have waited longer than you are naive. Great job never had issues store clean and people are friendly even with the stupid people.

Kristin M

2020-05

I USED to hate going here. Scripts would take days to get done it was ridiculous. Everyone would talk negatively about how slow they were it was ridiculous. HOWEVER, seem since some Shopko staff has merged with Rite Aid it's been amazing, a huge shout out to the Male pharmacist tall he has a slight accent I forget his name. Well he's amazing he goes above & beyond for his customers. He's very caring & dosen't judge people, he truly is there to help & will/does go above & beyond & out of his way to help people. Keep up the good work.

Paula Thomason

2022-05

The pharmacy mng. went out of her way to help see my meds were available for me to pick up.I live about 3 hours from them, and most pharmacies don't usually keep in stock the 2 meds I take.I would recommend this Rite Aid to anyone, they sure came through for me! Thank you Rite Aid!!

Daryl Vallad

2020-05

If you call in your script and is says your order will be ready by x:xx don't expect to pick it up then, it won't be ready. Give them at LEAST an extra hour or even better wait a couple hour and than it's iffy. I think they need more help, they always appear to be way to busy.

Wendy Czarnik

2019-05

The fellow who was at the pharmacy window ( shaved head and scruffy stubble) was extremely rude and condescending. When I asked him to explain something he said "what do you mean you dont understand..listen to what I just said" ...and the issue turned put to be his mistake in the first place. All your other pharmacy staff were very kind and considerate.

Stacey Keeven

2023-05

Don't do the auto fill.....when you show up the next month to pick it up they tell you it has already been filled you will have to wait next month.....this is cholesterol medicine and blood pressure medicine. ....I don't think you're supposed to miss a whole month of these....will not be back this is the second time this has happened. ....

Renae J. Nickel-Ecker

2023-07

They said my medication would be ready today. I was there this morning and my medication is not available. They could have at least called and saved me that trip.

Cameron

2018-05

Rude, inconsiderate staff. Every time I go here they have an attitude for no reason, in person or over the phone. Not to mention how terribly slow and inaccurate the time they give you to return is. Someone might tell you a half hour, you can come back in an hour, and your script still isn't filled. You are honestly better off going to any other local pharmacy instead of this one.

Alycia “Ally” Rogalski

2018-05

So, you don't have the correct hours on here and I just drove 7 miles to get here thinking you opened at 8, not 9 a.m... It isn't like this is a big town and you're only going a mile or two.... And then when I nicely asked an employee about it, I got attitude. Pretty ridiculous.... Probably going to be the last prescriptio I fill with you guys.

Todd Simpson

2018-05

If I could give them no stars I would, the staff is always rude, my scripts take hours at times to fill. They NEVER receive my doctors faxes for my meds, im done coming here.

Dee Lutz

2020-05

Im pregnant and have gestational diabetes... They told me i couldnt get my strips till a certain date ... So i come back a day after said date and they tell me i cant get them for another 3 days.... They didnt tell me i could get over the counter ones my doctor called them and told her they had some for 50 dollars i go there and they didnt have anyless than 100 dollars go back 3 days after said date and they dont have any and have to order some knowing i have been trying to get them for over 2 weeks... Im not a complainer but this is so messed up knowing not having this stuff puts my baby at risk as my doctor told them and they clearly didnt care.

Pat “NANA61” S

2023-05

Clean, Friendly store, has alot of supplies for all occasions,Pharmacy is always available to help.

Josh Holbrook

2023-05

Laziest staff ever can't even fill scripts in a timely manner half a day and scripts still not filled..go anywhere else

Tammy Nott

2023-05

Slow in the pharmacy department, there always out of their sale items or nothing on the shelf when on sale

Nikki B

2020-05

One yr my daughter had ran away and I went in to ask if I could put a flyer up the manager was rude and on top of it wouldn’t let me but other stuff was on the window I will not go to any rite aid ever again all because one rude person I use to shop there all the time but if someone is gonna treat you rudely why would you want to go there

Onika Borgerding

2019-05

Great place, friendly staff members, my personal favorite was named Ashley. But overall I've never had anything other than a good experience here.

Brialle Nickel

2024-03

always helpful and knowledgeable

David McCauley

2017-05

Slowest pharmacy ever they are all the same only go there when it is a last resort was told 1hour they had 3 in front of me 1 1/2 hrs later still waiting I don't know how this place can stay in business they are a joke

Eric Emans

2021-05

Great customer service, great employees, l always find something to buy here

Sheila Hutton

2023-05

Employees are always friendly, polite, and helpful.