CVS

N M

2024-01

I couldn't cancel my transaction on the self-checkout machine and asked an employee (Andy) if he was able to (I wasn't sure if he was a manager). He snapped rudely with, "Well, is that what you want?" Why would I ask if I didn't, which is how I responded. He said something else rude, but I half-heard as I left the store.I shop at CVS quite a bit, but in my own town; I have never been treated rudely by any of the employees in that area, but I come to this one and get a man with a condescending attitude? No thanks. I only shopped here because my mom needed something; I'll take my own dollars right back to my small town where people are friendly and are respectful.

Michelle Duprat

2023-12

I had a great experience here. My daughters diabetes prescription was not available at her current pharmacy and we were leaving for vacation the following morning. I was slightly panicked that I would have trouble finding it a surrounding pharmacy. I decided to stop into this pharmacy and thankfully they had her diabetic supplies in stock. They easily transferred her prescription over and I was out of the pharmacy within 15 minutes! Im truly grateful!

Nikki J

2024-01

December 27, 2023. If your review is bad, go to the corporate site to file a complaint. If no change, report to the BBB.Until today, I was a customer since they closed another local store. This pharmacy is the worst. They are overloaded with prescriptions due to other store closures and they are understaffed. Their phone system doesn't tell you when your prescription will be ready and/or if they had an issue with the number of day supply. The pharmacists are rude, and the staff is slow. I switched from this store to the one on Southfield Rd. They were bad also, so I switched back to this location. Now, I am leaving Southfield all together and driving to Berkely just for the prescriptions. I'm tired of this service and we deserve better.My doctor placed my order November 30. I called Sunday, the system said my refill required doctor approval. I called Tuesday, order was in process per the system. Called this morning, same msg. I called my doctor, they called, spoke to pharmacist and was told my order would be ready today. I called this store, the associate was unable to find me by my full name and date of birth. She needed my phone number. After giving her my phone number, she asked which prescription, and placed me on hold . I waited for pharmacist to take call. The pharmacist said the quantity the doctor gave was incorrect and I had to call the doctor to fix. I called my doctor and had them transfer my prescription to Berkely. An hour after I spoke to the doctor's office, I called the Berkely store. Their system said the order is in process AND provided an exact time when my prescription will be ready today. It was actually ready 30 minutes before the Berkely location said it would be.This location lost my business for the remainder of my time in this area.

Karen Allen

2024-04

I can't believe how expensive the distill water was at CVS. I'll never purchase it there again if you want to Stillwater go to Kroger's, Walgreens or Walmart.

key Wilson

2024-01

Pharmacist inside was very rude.. instead of saying hey we have a lined up inside with one cashier .. He says I have to be more patient without even seeing what the nature of my hitting the call button was for..Rude!!

Kristin Bono

2023-09

This morning the tech in the drive thru told me that our Medicaid card was medical only and she could not use it as a secondary insurance. It is NORMAL to bill the primary and submit the remaining bill to straight Medicaid. PLEASE train your employees better. I was a tech for 4 years and don’t appreciate her confidently lying to me because of lack of knowledge.

Michelle Hall

2023-09

CVS Pharmacy on Eleven Mile Rd and Lahser in Southfield has had poor customer service for at least 30 years. It took me that long to get tired of it and move my prescriptions to a different location. I waited five minutes in the pharmacy drive-thru before being acknowledged and was told it would be another minute before I received service. I waited another five minutes before I drove off and had to come back the next day. I have finally had it with the sour attitudes and lack of interest to help customers and I will not spend my money at this location again!

Erika Augustine

2023-05

I am not from this area. The doctor who prescribed the medication instructed me to go here to fill it. First off, the pharmacy staff is very unfriendly and the most incompetent people I have ever met. The pharmacy cashier asked for my ID when I was buying children’s Tylenol and Motrin. I asked why she needed my ID and she said it was cough syrup. Not a great idea to have employees who can’t even read working at a PHARMACY! Low and behold, she did not need my ID. It took 45 minutes for me to get the prescription. I went in the drive thru. She but the entire wrong address in my account. After filling the scripts she asked for my insurance cards. I provided her my insurance cards and ID. She gave them back and told me the amount and said that she needs my ID for the prescription. The same ID I had just given to her 10 seconds before and she gave back! I gave it back to her once again and paid for my prescription. Not to my surprise, she only billed one of my insurances. She was incredibly rude and TERRIBLE at her job. I honestly won’t even give this pain medication to my son for fear that they could have messed it up due to their obvious incompetence. People like this should not be dealing with prescription medications!!

RA Brown

2023-12

Go here all the time but today the Allpoint atm machine did not work. Which was very unusual because I use the machine all the time.

Barri Tiggle

2023-05

Their times say they go to lunch at 1:30-2:00 so why is the drive thru closed at 1:25? I tried to walk in to pick up my prescription instead at 1:28 and as I’m walking up the lady looks directly at me and tries to close the gate and proceeds to say we are closed for lunch. No worries I’ll take my business elsewhere and choose a different pharmacy moving forward.

Renita Jordan

2023-05

Truly the definition of useless. If you’re looking for the perfect to place to get a rapid covid test, please don’t waste your time coming to this location. I’ve been waiting for over 3 hours for a RAPID test result. I was told that I would receive my results after 1 hour. This is beyond pathetic. I called 3 times just to be told that my results are in, but have not been released. I would give 0 stars if that were possible.

Nancy Crutchfield

2023-05

The day I went to get a passport photo, two young men assisted me with the photo- one on helping with picking out the size and cutting it. The other rang up the purchase and chatted about passports, travel, etc. This was last Dec 2021. I thought I would share this pleasant experience as someone else posted about a bad experience.

Johnna Durning

2021-05

Sue was rude and incorrect when my medicine was billed. I explained and she didn't ask the Pharmacist to check. I only came to this location (21911 11 mile rd.) because it has a drive through. I had to cancel and go back to my excellent location (CVS 19993 W 12 mile Rd). I was trying to avoid going inside the store due to the Pandemic and P O delivery runs slow. I'm leaving CVS as well. My new Pharmacy has curbside pick-up and cheaper too!

Katlyn E

2019-05

The pharmacy was great and got me the best advice for the medicine I was looking for. The cashier was another story... She was very stand off ish and kept looking at her phone. I asked if they priced match as this medicine was $11 cheaper at Target and she said no store does that. I asked her to check with her manager and she huffed and said no and that he was busy and she knows they do not do that. I did not feel like arguing and just paid it to get the medicine home. I did call customer service who was very pleasant. I am not sure if she was having a bad day or what but as someone who has worked in retail for many years we have all heard the saying of leave the baggage at the door and pick it up on the way out.

Marshelle Leverett

2018-05

The cashiers in the front were polite. However, the Pharmacy Reps were not helpful and stand-offish. I was charged/paid full price for a generic rx. When I called the Pharmacy back to question the price and why the Rep did not ask for my insurance info, I was told that its my responsibility to make sure the Rep receives it and they don't have to ask for my information. News flash, NO ONE wants to pay full price for prescriptions. It happens when the insurance companies won't cover it. The Pharmacy Reps were giving other patrons difficulty when I returned for a full refund. Long waits & difficulty with answering a patrons questions. I am headed to Walgreens now.

Thea white

2024-04

CVS had the health care supplys needed.

My Email

2022-05

The rudest pharmacy staff I have ever encountered. New to the area and needed guidance, instead I was insulted, given information I tried to get clarified and then 'talked about' by the two pharmacist WATCHING from the sorting counter. This is NOT CVS behavior. Please do not shop here. This is unacceptable behavior.

Avishai Chelst

2014-05

I love the care I have received from their pharmacists. Always available to take the time and answer my million questions. Always found a way to get medication with little pre-notice due to mix-ups on my part or the doctors. I love going their and seeing the friendly pharmacists behind the counter.

Branden Omoregie

2020-05

I am being constructive as possible. I would give a lower score if I didnt have such a longstanding history at this location. My doctor wrote a new prescription for two new medicines and I was reject for one of them because it was not spelled correctly. The other one did not even come to the pharmacy-- I wrote a complaint to my doctor to for her to fix it. Plus, they are not swift with gathering the medicine and you stay in the drive thru line for long periods of time.

Cynthia Rice

2019-05

Whenever I go to the pharmacy I'm greeted professionally and personally. They even give me a call when I don't pick up medications timely. I feel like family when I go to the pharmacy and I'm treated well in the front end of the store also.

Alex Davis

2023-05

Horrible pharmacy staff that will give you the runaround on why their garbage system is malfunctioning (3 alerts my prescription was ready when they weren’t filled). Pharmacy is aloof and doesn’t offer any help.

Shannon Scalici

2023-05

Pharmacy is unfriendly it took me over 20min to get a script.. awful. I get they are under staffed.....but that's unbelievable. Two kids in the car for that long is unexpectable.

sunny side

2021-05

Horrible location. Prescriptions are never ready when you go to pick up and they always tell you twenty minutes. Never enough employees, stand in line for 20 min for two people ahead. Do not recommend using this location for prescriptions or stopping here to pick something up.

Toni Tone Tone Austin

2017-05

Turned my camera in before Christmas. I waited a month no phone call. Went up there twice they couldn't find it in the logs. The young lady was nice enough to take my number, and told me that she was going to leave it with the office....it's march. But I like everything else about the store

Kristina Urashevich

2020-05

Slowest pharmacy EVER. I have been getting my prescriptions here for a few months now and I have never waited in line for less than 45 minutes while waiting to get my prescriptions. Super close to my house But no where near convenient

David “Guinness” Brown

2020-05

Customer service was a joke. Took 30 min to get a script that was supposed to be ready prior to arrival. Had to ask about my lack of coverage on the medication several times from different staff members. Will not go back to this pharmacy.

tiffany jones

2023-05

The worst pharmacy ever!!! I sat at the window for 30mins while the pharmacist and two other employees packed pills.

Brad Galli

2020-05

Steve was extremely helpful. He went out of his way to help me find what I needed, and took his time to figure out my CVS app with me. Great man.

Alex Peter

2023-10

Poor management out of stock of first aid stuff why is this a pharmacy

Alan D.

2021-05

the cashiers are a bit lazy , lines are slow, the managers seem to carry the team , but that only goes so far...then again the beer is cold and most liquor is cheap the stores around charge if you dont spend over 5 bucks you can swipe for no charge here being a corporate store 🏬