Holiday Pet Resort & Salon

Dave Skorupski

2020-05

Super easy and friendly service.The facility is newer and the kennels are of good size and clean. There is an area for dogs to stretch their legs for a run, as well as opportunity to interact with other dogs if you'd like (or not).The groomers are exceptionally good and thorough and can also trim nails if needed.Reasonably priced and easy to find. Highly recommended!

Isabella Andrews

2023-05

My cat, Rogue, went in for a grooming appointment. She came out looking her very best! I would 100% recommend them for cat grooming.Thank you for the great care of my girl

Sarah Miller

2023-12

Karen was amazing with our shy dog! He is a rescue and doesn't trust many people. She took the time to get to know his personality and became his friend! Thank you Karen!!

Sean Murphy

2023-08

Friendly staff they always gave me updates when I called to check on our pup.Reasonable prices.We boarded our pup when we went on vacation and we would use them again. Ms Kelly was taken great care of.

Gidget Marrison

2023-05

You all took the BEST care of Pippa and Darla when we were gone for two whole weeks in Hawaii! The girls have never stayed at a boarding facility, and you gave us a wonderful first experience. We saw the cutest photo updates, and they both came back fresh and clean! Our dogs have an unusual circumstance as they do not get along (one is dog reactive) and the staff did an amazing job of ensuring they stayed separate and each had their individual needs met. Darla got to play with the other pups, and Pippa got one on one human love! We will be using Holiday Pet Resort again and again. Great pricing to boot!

Daniel Terhune

2023-05

Been entrusting our lil buddy, Toby to their loving care for over 5 years now. They actually care about animals, and do a great job taking care of our first-born four-legged friend. He absolutely loves going. They take amazing care of our rescue puppy with separation anxiety, and go above and beyond to help us manage his care and make sure he is treated with love and respect. 100% recommended.

Alex Cooley-Drew

2022-05

We love this place !!! We have been going here since 2019 and they take great care of our Dutch Shepard Althea. Whether its her normal Friday daycare day or we need to board her for the weekend, I would highly recommend this place for your doggie to stay and play. I would also like to point out their professionalism when dealing with a sticky dog situation. While at day care one day Althea hurt herself during play, they called right away and said that they had her resting off to the side until we could come get her to take her to the vet. So thankful they were there to watch after my furbaby!

Val

2020-05

Great staff and good prices!I was very happy with this place until I found out my dog was too old to groom. Instead of the groomer coming out to explain why she didn't want to groom my dog anymore, she had someone else do her dirty work! My dog has severe hip dysplasia and wanted to lay down to be groomed. If she would have come out and told me the problem, I would have told her to do the best she could and I would have understood. I had been bringing her here for a couple of years and felt this was poor customer service. Beware if you have an older pet

Kristin Clark

2023-05

Our dog has been going here for a while now. SHE LOVES IT! everyone is so nice. She comes home exhausted. Highly recommend!

Adam Rockwell

2017-05

Had a horrible experience with this business after leaving our 1 1/2 year old lab mix there over the weekend. We had our dog groomed while he was there. When we picked him up the lady at the counter said his eye was a little red, but when she brought our dog out it was horrible. The third eye lid was swollen so far out that it covered half of the eye, my poor dog couldn't even shut his left eye and the right eye was super blood shot. My wife called off work the next day to take the dog to the vet, the vet said that it was caused by some sort of trauma to his head. My super energetic dog did nothing but lay around for 24 hours and we couldn't even get him to eat or drink anything in that time, we even had to keep wiping his nose because he was getting nose bleeds. I called back to this place to tell them I was not happy and I wanted my money refunded and my vet bill covered. The manager said the injuries were caused by the dog "thrashing" around during the grooming process. I trusted this place with taking care of my pet and he came out looking like he went rounds with Mike Tyson. Some people on Facebook seen my wife's posts and pictures of my dog and I guess they contacted this business with threats. The manager of the place told me that they would not refund my money or pay my vet bill because of the threats that were made against the business. I tried to tell the lady I have no control over what other people say or do. Needless to say they didn't pay, all I can do is try to warn other people before this happens to someone else. It's probably not a coincidence that I'm not the only person who has a bad review for this place because of injuries sustained at this place. Also is really speaks volumes that they reply with a 5 star rating to boost the actual rating.

CJ Hoogewind

2022-05

We have been taking our Lhasa Apso, Bien to be groomed at the Holiday Pet Resort & Salon after he had all of his shots. He is now 2-1/2 Years old, and just love the grooming. Highly recommend.

Rebecca “Becca” Pingston

2023-05

Have sent a few different dogs here over the years, great staff at dealing with our neurotic dogs! Only issue I had was my dog had a few Klingons around her nether region butt other than that she was healthy and happy.

Kathryn Pilczuk

2020-05

We’ve been bringing our beloved dogs here for years now! They are our go-to place for when we go on vacation. They let you bring any toys, treats, beds, etc. that your dog needs. The dogs are given play time every day that is posted on their Facebook page so you can check on your pup while you are on vacation! Their services are very affordable and our dogs are always excited to go back!

Daniel Overbeek

2019-05

Holiday is the only place for our dog! With the exceptional staff and great prices they can not be beat! Our 150 pound German Shepherd Sadie loves it there so much that she pulls me from the car to the kennel front door each time we bring her for a stay. About the only bad thing I can say about Holiday, is that I feel a little sad that Sadie likes it there so much!

Scott W.

2014-05

Mr. Pettinger, my name is Nicole and I am the Groomer at Holiday Pet Resort and I was the one that groomed your dog in MARCH! Never in the 15 years in which I have worked at Holiday have I ever laid a hand on a pet in a way to hurt him or her. I remember your dog like it was yesterday. You brought "Mater" in for a grooming, he was extremely matted (thus the reason I needed to shave him bald) and after approx. 2 hours of grooming, your pet did become stressed, I would too! A dog is going to show stress in many ways, one of which will be red around the eyes, did your vet fail to mention that? I was never once told that you had tried to contact me, I will handle any problem IMMEDIATELY. I have 7 dogs and if any of them were hurt at the hands of someone else, they would have huge problems and I wouldn't rest until the problem was dealt with in a way that I was extremely satisfied. Why in the world would you wait until now (5 months later) to say anything? Also, I would NEVER return to a facility that would possibly harm my pet. As for the front office getting the wrong dog, that is a possibility, I am the groomer, I handle the pets, the office takes care of them when I leave, they may not know every pet by name, in which that I will apologize. I don't work there because I have to, its because I love it, I'm sorry that you weren't happy and you feel your pet was treated horribly while in our care, but I assure you nothing happened while he was in our care, I take pride in my work and strive to make the pets as comfortable as possible.

Debra Slot

2019-05

I though the staff was great and the prices reasonable. You can tell they are all pet lovers. We were gone for 5 days and I think our dog had a great time. Thanks for the wonderful care for Miska!

Fish Mum

2020-05

I drive by here all the time, this place has changed alot. From new kennels, to the new front, they even have another outside play area.When i asked for tour, they told me that i dont need an appointment, that i could come in anytime i wanted while they were open.I came, they showed me the rooms each dog had, they even had their own outside area that was open all day, the place was heated, and they said that they had air conditioning during the summer. They told me that they fed a high quality dog food, but they recommended i bring my own. And i was joyous knowing they wouldnt force my furbaby to eat something that would upset her tummy. They told me that i was welcome to bring anything to make my kiddo feel more comfortable while on her stay. They showed me the play area they would play in. Gosh, its bigger than my own yard, so much room, so many things my baby can sniff. They said that its my choice to let her play with others of similar sized dogs or even by herself. They also told me that they also provided blankets if i were to forget to bring one, they also had treats.When i finally decided to board my furbaby, my sweet child. I observed on facebook, the pictures they posted. I was upset that i wasnt seeing my kiddo, mad even. So i called them up, and asked why wasnt my puppy being shown. They told me that its not all in order. So i asked them to send me pictures over text. They happily complied and everyday i got pictures of my baby sent to me.When i picked her up, they brought me all her things, and i went thought it all. I noticed that she barely even ate anything, and they were kind enough to explain why that might have happened, it was her first time being boarded, shes scared, lots of big dogs, lots of noice, too much action, alot of things were happening all at once, it had overwelmed her. I could understand that, when shes home. she just chills up next to me, the most action she got at home was a squirrel.She was so joyous to see me! Jumping up and down, yipping her heart out, even accidently having an accident on their floor. I was so glad to be back with her, i tearfully told them thank you, and headed home.When i was home, i noticed odd behavior, she ate and ate like she was starving. She constantly slept, ignored me when i wanted to take her for a walk. So i called HPRS, and i asked them about the behaviour. They told me it was normal, explaining to me that theres alot of action, lots of things to see and smell, that she probably was too nervous to sleep well. I thanked them, as it would explain why she also didnt hardly eat much while boarding. However i did have doubts, as this was rather concerning. I called my vet, explained the situation and they said the very same. It put me at ease that this was common behaviour.I take her here as often as i can, for daycare. The day is full of fun for her, and afterwork i can have my favorite snuggle buddy rest with me. I love her dearly and the treatment that HPRS gives to both me and her are the kindest, from folks who care about the animals welfare and happiness.I may not see her on facebook as often as the other dogs, but they still send me pictures over text. I wouldnt want to take my pet anywhere else, i look forward to bringing her here for many more years.

Brian Cousineau

2020-05

The actions taken during my pets visit displayed extreme negligence. I WOULD NOT recommend this kennel and if a lower rating existed I would provide that. I put way to much trust in the belief that the staff cared about their care of animals only to experience the unthinkable. My GSD Sara stayed for a week like every other visits prior while I was traveling during spring break of 2019. Two hours before I was to pick her up I received a call stating Sara died. Upon arrival at the kennel the owner (Sally) told me Sara was found when staff came in that morning. The kennel refused to answer any of my questions regarding how she was found with little to vague answers and it was stated that no emergency treatment was provided. They also refused to let me see where she had passed or records for her stay. The only feedback provided was a non-compassionate I’m sorry. The behavior of the owner was highly suspicious. Sara was transported to a local vet for a dog autopsy which determined the cause of death as bloat. Granted the cause of death is not the issue it is the fact that with proper monitoring of the animals symptoms would have been present to allow for staff to seek medical treatment. This negligence and treatment of my beloved dog and me was unprofessional. Unfortunately this review will only be seen temporarily as my loss is not. Please use this review as a warning. I sent a letter requesting the owner assist with financial costs and was ignored. I filed a lawsuit to recover financial costs involved in Sara’s death and was unable to prove my case “beyond a reasonable doubt” for evidence therefore was stuck with the financial loss. The owner and staff that come to the hearing laughed throughout the process both in court and in the parking lot. The actions during the incident by Holiday Pet Resort were unprofessional and violated any ethical practices of caring for the pet or owner. You would think if they cared they would offer to correct the situation by simply helping with the financial burden. If there had been compassion and willingness to help the situation would likely have not resulted in this negative review. I wish I Truro understood what happened and wish the owner and staff were more compassionate towards the situation. Best advice-DO NOT USE THIS SERVICE.

Matt

2023-12

Dog is well treated

Analia Lafranca

2019-05

I would NOT recommend holiday pet resort for a pet rock. My dog was there for a week came back 10lbs lighter didnt eat the entire time he was there and they fed him other food the time before that when they knew he had allergies, and came back with burns on his feet. Costed me hundreds of dollars in vet bills and my vet contacted them telling them the burns looked like chemical burns and that they should clean better. They told me they wouldn't charge me for the stay and then cashed the check a month later. I will NEVER bring another pet there.

Linda Popiel

2019-05

Absolutely love this place. It is not fancy, but it is very safe and the staff is oh, so caring! They make it a point to get to know each and every pet in there and give them special attention based on their needs. We have been bringing cats and or dogs for the last 30 years. Never been disappointed. While this is not state-of-the-art, it is state of the heart.

Alek Pettinger

2014-05

Everything seemed fine the first couple of times I took my dogs here, they seemed a little shook up and ready to go afterwards, but I figured they were just skiddish from the experience.Then the last time we took our older dog there, he came home and after a bit notice his eye was kind of red. Couple of hours later, 1/3rd of the white of his eye was entirely filled with blood. Called and left a message because the groomer 'had already left for the day.' No return call, took dog to the vet where we were told he must have received a pretty strong blow to the head, equivalent to a person getting hit in the face by a fastball. Call holiday 2 days later, another message left for the groomer, no return phone call.Take younger dog in a few weeks later since we could not get in at certain other groomers nearby when she needed a trim. Come back to pick her up, groomer says she wants me to come get the dog, seems like she wants to bite. What? My dog never nips or bites? Go back with her, AND SHE'S TRYING TO GIVE ME THE WRONG DOG!Tell her of her mistake, she goes to grab MY dog, and the dog is the most terrified I have ever seen her in her life. No obvious physical damage this time, but clearly something is wrong.I will not be taking either of my dogs back to this place again for anything, at least one of the groomers or caretakers is abusing animals.I will also mention, it looks nice in the front waiting area with all the plaques from the ASPCA and BBB, but if you look, most of those plaques and awards were given over a decade ago.

David Wright

2020-05

Just in case you were concerned at all, my dog that you were responsible for passed away last night. The one that was half dead with severe dehydration but you handed to me saying he was "still sleepy." I guess you thought the fact he couldn't stand or walk wouldn't catch my attention. Try and spin this any way you like, the bottom line was that your employees had NO CLUE how my dog was - and the dried feces on him (according to the vet I ran him to after leaving your "spa") tells me it had been some time since he had last been looked at. You should be ashamed of yourselves.

Ally Cortez

2023-05

Absolutely terrible. The employees are rude and disrespectful. I portioned out food for my dogs stay and she came back with so much food, when I picked her up she was visibly shaking and cried/whimpered for hours. What the heck did they do to her?

Amy Kang

2017-05

I will never take my fur baby here again!!It's been confirmed by the vet that it's not cherry eye. Both eyes are blood shot and one eye lid is puffy, she explained that it's a doggie version of a black eye!!! She said that cannot happen from a bath or just soap it's from being smacked around!!! So to ALL do not take ur dog or cat to the Holiday Pet Resort in Rockford Mi!! They abuse your beloved fur babies and pretend it's nothing!!! 😡😤😡 I'm so furious right now!!!To all please let other people know, do not take ur pet to the Holiday Pet Resort!!! This is not Cherry Eye it's equivalent to doggie black eye!!!

Paul Keen

2019-05

I have trusted my pets to them for boarding and grooming for more than 15 years. Every time has been a pleasant experience.

Emily Bouwens

2023-05

Awesome!!! Great service, easy to get into, prompt, and friendly. Thanos really looked good and seemed to have fun.

Karen Anderson

2023-05

Becareful ....UNDER STAFFED , my dog got bit while IN his kennel, dew claw got ripped backwards and had to be removed.....when picking him up she said " its JUST a little bite" 1 person there and was told they were quite busy that weekend.....it should of never happened, and they expected me to pay for his stay ......yes they did cover the Vet Bill ....and I did not pay for the stay

Bruce Jenvey

2022-05

After taking our dog there for 2 years, suddenly the groomer is 'unavailable' and can't be scheduled. Been up there twice in the last week (when we were told the groomer would be in), only to find out... there was no groomer there. DONE!

brittney lynn

2014-05

I brought my cat in and they let me take her out of the cage she was in and let her wonder around, I also got to play with the other kitty's that were their. very nice staff, would recommend this place.