Kroger Pharmacy

Nicholas Opdyke

2023-08

Switched to Kroger pharmacy because I recently moved to Richmond. Why pick up medication at a pharmacy 35 mins away when there’s a pharmacy right around the corner, right?Well, I might have to go through the whole rigorous task of switching pharmacies or trying to find a pharmacy close enough that accepts my insurance because they are RUDE at this pharmacy.My RX has been on back order for a while, I completely understand that there’s a difficulty with pharmacy’s getting it in stock. That is still no reason to treat someone so rudely.I was very happy when I moved to this community because everyone has been so warm and welcoming. Until this RUDE RUDE RUDE pharmacy technician. I simple asked if I could get some information on when they think my RX will be filled, and if they’d call me when it’s ready. She responded with “I told you, it’s on back order, try CVS!”Just Rude. I’ll be filing an official complaint, and I’ll be paying the Pharmacy a visit just to get some clarification on if they have an expected date on my Rx. There’s no sense in being rude back to the woman, but I still need information.

Holly Koglin

2023-05

Kroger pharmacy closes and shuts gate prior to the time labeled on all their signage dedicated to lunch breaks. I asked if they could help me since the time on my iPhone said it was prior to 1pm (before the scheduled time for them to close) but they refused service during hours of operation. I’m all for lunch breaks and totally think the employees deserve one. However, what a bizarre concept for every person to go on lunch at the same time at a pharmacy, and to not follow their designated times shown to customers on signs.

zbrian420

2022-05

Horrible communication. Was told script for my dog would be ready in 30 minutes. 2 hours go by as im waiting and go back to window and the tell me this medication does not exist and they need to verify with the vet. 24 hours go by and still no word as my dog is suffering with a serious infection. I call and see if it is ready and was told its not policy to keep customers informed if there is a delay or problem with filling a script. If i would have been made aware that they dont have this medication in that size at the beginning i would have went the mile up the road to get a new script from the vet.

Denise Golder

2022-05

The number much have chg cuz can’t get through to talk to the pharmacist.. recording will let u get pass… asking for regular .. or it starts all over again very frustrating

Martin Maniaci

2021-05

Didn't call back. Didn't follow up. Won't take GoodRX. Worthless. Why would I go to a pharmacy that I have to do their job? I wouldnt. CUSTOMER BEWARE.

Teresa

2019-05

Kroger, Richmond is the best ...I am closer to New Baltimore but I take the longer drive and go to Richmond..they are friendlier and store is cleaner!!

Alivia Askew

2020-05

Friendly staff