Thornapple Veterinary Medical Center

Timothy Overholt

2023-12

We enjoy the peace of mind that comes from working with the superbly talented team at TVMC. Whether it’s providing care for our two 15 year old chihuahuas or our 6 month old Maltipoo,9 we know that our beloved furry companions are in good hands.

Lorraine Bush

2023-05

Zoey dog and Buehler kitten were first-timers to Thornapple Vet. Professional, helpful, kind, and friendly staff. Knowledgeable veterinarians who spent time to help me understand the needs of both my dog and new kitten. The pricing was very reasonable. I have visited 3 times, and each time, I have been met with the same kindness as the first visit. This is so refreshing compared to my previous vet, who I put up with unpleasant staff, an arrogant vet, and dreaded taking our dog for her appointments. Very, very happy, and my animals too.

Lenore Irwin-korhorn

2023-05

I had to put our family best friend Ruger down due to cancer. They were so kind and compassionate they made my dogs passing calm and peaceful. He just went to sleep and drifted off.I have used this clinic for 30 plus years.They are straightforward and very professional. They give you options. They are not in business for just the money.I would highly recommend them!

Todd Corneillie

2024-04

Our dogs enjoy boarding at Thornapple. They are excited to see what the other dogs are up to! The employees are friendly to us and our dogs.

Julie Gregory

2024-04

I was going to get my cats records sent over (from Wyoming) and come here except it was going to be a 3 week wait for an appointment. My cat had been throwing up and our old vet got her in the next day.

Mary Bishop

2024-04

This place is awesome. The staff is friendly and the prices are not outrageous. I recommend them.

Keith Schoner

2023-12

Great place !!! I wouldn't even consider bringing my cats and dogs anywhere else.. been coming to thornapple vet for more than 20 years nowMel is amazing !!!

First Last

2024-04

Rude front desk. General questions get snippy, rude, comments. Im not sure what makes these workers always the worst in customer service.

Catherine Adkins

2023-12

Well the vet didn't give a consult,and cat he was so loopy from anesthesia still when I brought him home from being fixed.so I won't bring another to be fixed there . When I had other boys cat fixed at a different vet they were fine not all loopy.

Kelly Kenyon

2023-05

Thornapple Vet has been 5 star for our family and our girl Ivy. They came through with all of our needs including offer to board last minute for the holiday. We have been happy relying on them to take care of us and will continue to do so.

Cheryl Stauffer

2023-05

The 1st time I've ever board my dog any place and it was such a happy experience. My dog Victor was not scared to stay and when I popped in to thank them Victor was happy to return if only for a few moments. Thank you. 😍

TRICIA

2024-03

Nice vet! They get me in last minute, they are helpful, and informative. Fair pricing.

Kristen Wilbur

2023-08

I've been bringing my dogs and cats here for about 8 years now. They've always been warm, kind and friendly here. Dr Holly has been amazing with all my pets. She listens when I have concerns and is thorough at her explanations.

Chris Gilreath

2024-04

I've had nothing but great experiences with these people and I trust them with my precious puppies.

Kelsey Cook

2023-07

Super friendly, very fast, respectful, and cheap! Got my dog in same day when they were 4 weeks out And took care of her. Highly recommend bringing any animal you love/ care about here!

Tamara Gohn

2023-05

I'm gonna brag on this veterinary office for a minute.....I had previously taken my female doberman into another vet several times and asked about her hair coat being dry,brittle, and discolored and couldn't get any answers. I took her ONCE to Thornapple and they said it was her thyroid and did a blood sample to confirm. They were SPOT ON! My girl is back to her normal self! I can't thank this veterinary office enough. Super knowledgeable and very friendly staff!THANK YOU from myself, Zoe and Zero !!!

Terri S.

2020-05

We just changed to this vet clinic and we love all of them. I really like the fact that they'll go out of their way to stop pet over population, never to busy to neuter. I never have to worry about them not having time, weeks/months out, to see one of my babies. Thank you for the care you gave to us in two different emergencies in the past several months

Laura

2023-09

I started boarding my dog at this facility in 2022. At that time I was asked to provide her vaccinations, which I gladly did.We have been relatively happy with the care the dog has received. The first time she was there for 7 to 10ish days and she came home very thin. I mentioned this when I picked her up and the response was that the girls in the kennel will generally notice if they aren't eating and will give canned dog food. I asked if they could be sure that happens in the future when we board her. The second time we boarded her she looked better when we picked her up.When we went to board the dog in July of this year, 2023, the statement was made to my husband that our dogs vaccinations were over due. The dog can't be boarded without them so he gave them the go ahead to give her the vaccinations.She had already had her vaccinations in June at South Kent.I called Thornapple Valley regarding this and said I was unhappy she received her vaccinations for a second time (the cost was $90). Had they asked my husband if she had been vaccinated instead of telling him she wasn't, he would have called me on the spot as I handle all of the pet visits and vaccinations and I could have texted and emailed proof of vaccinations.The initial women I spoke with, Keri, was incredibly rude. She told me it was my husbands fault. She said they don't check the files when you call to make the reservation and I said but they did when I called, they needed to see what size kennel she was in in the past. At that time it would have been easy to view her vaccination status.I called back and spoke with Leslie. She was much nicer but they are refusing to credit my account or provide a refund. Their response is they are too busy to deal with asking for proof of vaccinations, if it isn't in the file they will assume the dog needs them. I said it's a simple question, do you have up to date vaccinations. She said they are too busy to do that. It would take less time to ask the question then to print a form and have you sign permission for the vaccinations and to administer them.I am quite disappointed in how they handle the vaccination question and it is obvious from comparing my receipt from South Kent to Thornapple Vet that Thornapple charges double and triple the cost for vaccines so this must be their way of increasing their profit.So we are out $90 because they are making a stand on they refuse to ask if you have had the vaccinations done, they will only tell you they are overdue and charge you an arm and a leg.We started boarding here on the recommendation of a friend who takes their dog there for their shots. I guess depending on what services you use, who you work with and how busy they are will determine the outcome... And I have let plenty of others, including my friend that referred me, know that it is much less expensive to go elsewhere.

Amanda McDaniel

2023-09

Our dog was very sick and we had to put him down today. The doctor and staff were so supportive from the beginning of his prognosis to the end of the journey. . Highly recommend this office to anyone with animals!!

Ami Cook

2022-05

Great staff and veterinarian. We've never had a bad experience here. Everyones very friendly. Even Chop (our dog) enjoys the visit here.

Stacy Slaughter

2023-06

This place was absolutely amazing! I can’t say enough good things about them! I am truly thankful for how amazing they were assisting with my cat being put down and the services! Thank you so much we need more like you!

Rhonda Nelson

2023-08

Two of our dogs have gone there to cross over the rainbow bridge. Each time we have had to go through that, they made it comforting for us and showed a lot of empathy while we were hurting. I love this place and would never go anywhere else.

Margarita Maldonado Whitehead

2024-01

I'd give them a 0 star if I could.I don't know where to begin but I will never understand why after 6 years of bringing 5 dogs and a cat to this facility we have been treated so wrong. Per my conversation (while I was in Chicago for a conference) with Jenn our dog was denied boarding that we had prior reservations for. The reason because she could be going into heat. Jenn said there is no facility that would take a dog in heat. That is incorrect Dorr Vet does! July 1st I called to confirm dates (I have my phone records of each call) of boarding 5th - 7th. I told them Ruby may be going into heat. Each time they said let them know when you bring them in. We'll that was not what happened. My husband had to miss those day of work because they would not take them. If they had told me before hand we could of made other arrangements. I told her maybe it's time to change because this was the 3rd incident with boarding. Jenn said where do you want me to send your records and hung up on me. Dorr Vet requested our records and a prescription for the 3 dogs heart and worm and flea and tick. They said the vet refused to do that. Now I have to have 3 heart and worm exams for 3 dogs when they just had them done at Thorneapple. Why would they do something like this is beyond me. Today we found this all out when we had our first visit at Dorr Vet. They spoke with Mattie.Mattie has always been rude and unprofessional to me and I told Jenn that. Mattie lacks customer service but I endured her unprofessional behavior.I'm just not understanding why a facility that we used for 6 years would do this to us! They would NOT send our 3 dogs vaccinations, medical history. We had to pay $600.00 plus to have their exams done again. I was standing there when they called the Thorneapple vet office and they said the vet refused to send over any records.

Jon Richmond

2023-11

Great care for my dog. Always friendly and they do a good job.

Ali Smith

2023-09

Worst vet and boarding kennel I've ever used. Rude staff, vet incompetent for anything more than routine vaccines, inexperienced and abusive kennel staff. There's a reason they're taking new patients during the current vet shortage.

Joshua M.

2023-06

They made the process of saying goodbye to our elderly cat as painless as possible. They were friendly, understanding, and very professional. They take care of all kinds of animals so I would recommend them to anyone that needs a Vet.

Andrea Zoet

2023-09

We've used a lot of veterinarians over the years. TVMC has been the best availability, care for our dogs, and price. There location for us is also a bonus!

Christina Mauer

2023-07

Good, fast, and friendly. They are busy and could benefit from another vet. Having to wait a few days to get an appointment can be stressful.

CBrenner21

2023-05

This place does more than their job. They are incredible people, and actually love all animals. I will never take my dogs, or cat anywhere else! 10/10 recommend!

Randy Nousen

2023-12

The staff was great I would tell everyone about how great they are