Neil's Hardware

Jeremiah Suarez

2024-04

Paying customer asked to use the restroom. Was told to get "permission" from the ladies in the back. Well the one is unprofessional. Looked me dead in the eye and rudely said, "we don't have a public restroom." No public restroom at a hardware store? Cashier was slow and not very friendly as well.

Dee Edmunds

2023-12

Love this place! I just go in an ask if they have this weird thing in my hand an they take me right to it an tell me what's its called! Game changer compared to big box stores!

Audrey Thompson

2023-08

I love this place and have been coming here religiously for 20 years. Somehow, they always have what I need, allowing me avoid wasting my day searching around the big box stores, and even better, everyone who works there is extremely nice and helpful. I always get assistance finding what I need. Today, they allowed me to purchase an already-assembled cart, saving me a lot of time, same price as Tractor Supply. In my opinion, things are priced very fairly. I'm a big fan of Neil's.

Brandon Balentine

2023-05

I have really enjoyed going to this hardware store. Sure the prices are a little higher, but it's much closer to me and the employees actually know their stuff. Last night, I went there for a few plumbing parts. The lady working the desk greeted me kindly as she always does and pointed me accurately to the right isle. An older gentleman helped me find the parts I needed and knew plumbing so well, he even gave me a better plan than I had originally come up with. It's such a night and day service difference between them and the big box stores. I very much appreciate their customer service!

Jeff Latham

2024-02

We phoned first ! How refreshing to speak with a competent associate. They had just what we needed.....

Christopher Labadie

2023-12

As soon as I walked in two employees asked how they could help. When I told them what I needed, one of them immediately retrieved it for me, carried it to my truck, and helped me load it.

Chris Hammond

2023-05

Been here several times and the owner and the staff have always been pleasant to me. Helped me find what I needed in a timely manner. Do you spend a couple more bucks to shop here? Yes. But guess what that’s what it’s like dealing with a small store. Your trade off is customer service

Austin Snyder

2023-07

good business, always someone who asks if i need any assistance and they have a good selection of American made Channel lock tools compared to a lot of other stores that only really sell craftsman and makita.

Mark Rambow

2023-05

They always great you with a smile. Had to get a furnace part was more than I had so the cashier helped me out so we had heat that night. Will stop in to pay back . Thank You.

Ryan Steele

2023-07

Neils is great when you need something, but lately more and more things don't have prices, some things with price tags have the prices blacked out by a Sharpie and no new price added. Makes it hard to compare similar items when you are standing in the aisle.Overall, will continue to only come here in a pinch.

Jennifer Lipps

2023-05

They are pretty helpful, but I did notice one thing that irked me. On the way in I saw their “no refund without a receipt” sign. Then when I checked out, the cashier never offered me a receipt. I didn’t bother to ask her to give it to me, because I know I will not need to make a return but to not even ask me if I want it is rude and sneaky.

Donna Lietzau

2023-08

Oh my goodness! Russel was amazing at helping us find bolts for wall mounting our new TV. He was spooky good. ❤

Jason Roe

2022-05

The older gentleman was so helpful I was looking for concrete patch and helped me over the phone then he walked me right to it when I arrived...10/10 service...

Nicholas Weitekamp

2021-05

Rented a tractor from them and will never come back. No one in the store wears a mask even on the floor helping customers that includes the owner. The owner of the store was very rude and made my experience with this store very unpleasant. Had an issue with the front tires going flat from the minute I took it to the site and the owner made me feel like I intentionally destroyed his tractor even after I explained to him the tire had gone flat when I received it. I cleaned and filled it when I took it back and they still changed me a fuel charge. Will never go back. I will be going back to Goggin for all my rentals. Was trying to support a local business but I will be driving the extra 15 minutes to the other side of Kalamazoo for a great experience.DO NOT RENT FROM NIEL’S IT A RIPOFF.

Scott Coy

2022-05

I love Neil's Hardware. Though under new ownership now, they have been and continue to be our hometown hardware for many things we need for our business. The fastener section can't be beat by the big boxers! Matter of fact, we will drive the 13 miles here before the 2 miles to either the "blue" or "orange" stores when we need something at home.

Pat Papesh

2021-05

Normally love this place as they are so helpful. However, when I was there a few weeks ago, not only were 0 employees wearing masks, they were talking to each other about how they're not necessary, in front of me who wears a mask. Not likely that I'll be back. Menards can have my $.

Rob Genis

2021-05

Well I would say common sense is not found here. Was in there today, saw a guy walk in with no mask, asked if he needed one and was told "I don't need a mask" so I noticed they have a sign to wear a mask right on their door and questioned the clerk (older woman). I was then told "oh he's alright". What's the point of having a rule if you simply don't follow them? Makes you and your store look ignorant and inbred. On my way out I kept hearing "bye, bye" in a really snotty tone. So if you want to be part of the problem and help spread this virus then you should close or be shutdown. Better yet rid your cancer of a business from Mattawan!

Danielle Gibson

2021-05

I used to love Neil’s but the pandemic has definitely allowed them to show their true colors. Both times I’ve tried to shop there in the last 6 months, not a mask in sight on employees or patrons. They are also pretty condescending to women...if I go in alone they act like I have no idea what I’m doing and if I go in with my husband, I don’t exist even when we are there for my projects. Time to find a new hardware store.

Nick Thies

2023-08

I stop here often. Helpful staff and good selection of hardware items. Largest selection of fasteners around.

heath Tyler

2023-05

Very good selection of tools , propane refills bolts ,screws and a lot of other things you might need . I recommend that you see it for yourself .

Linda Krause

2021-05

NO MASKS worn by employees!! Every customer that was in the store had masks on, however none of the employees wore masks! This is unacceptable! I like to support local businesses, but I do not agree with it not being safe to shop there. I feel it is rude of them to possibly be spreading COVID to their customers.

Polly Graham

2021-05

Very perplexed to see absolutely NO MASKS on any employee at any time during three stops in the past two weeks, including around 1:00 today, Sunday, July 26. Their total disregard for others means we’ll be shopping elsewhere from now on. If you can’t show respect for yourselves and your customers, we’re done.

Deanne E

2021-05

We love shopping locally but are really disappointed that no one in the store is wearing a mask. Unfortunately I will take my business elsewhere until masks are worn by employees. I went in on Monday Oct 5.

Ryan Daam

2023-08

Good customer service, pointed in the direction for what I was looking for right away.

Matt Carr

2021-05

Great small town store, has mostly everything for quick fixes to major projects. All staff helpful and know every isle in the store. Sells everything a hardware should have, and rental of equipment too.

Tom Vandermeer

2023-05

Terrible customer service , owner and her helper stood up front and never asked to help find anything. Owner was on her phone texting . Not a good hardware store!

things to do in Michigan swg

2022-05

The mask dontnt protect you from nothing nobody does their research its 1,000 times smaller then a strain on that mask....thats why people not wearing maskFauchi ran the gain of function lab in wuhaunAnd owns the rendevavur medicineBill gates owns 2 of the 4 pcr test...in flordia they had to write legislation to stop spinning the test more then four times because after 4 times they all pop up positive..

J Ludy

2023-05

We love this locally owned and operated store. We get great advice and service here. Support local business!

Larry Stinson

2021-05

When there’s a sign on the front door requiring a mask and you go in and not one employee wearing a mask. I just turned around and left. I will never go back even after pandemic.

Jenn Perry

2021-05

Never going back. I've always supported small local businesses, even more so since the pandemic. No staff wear masks, no sanitizing, no precautions whatsoever. I won't support a local business that cares so little about their neighbors and customers.