Great Lakes Ace

Judy Ann Sesler

2024-04

Nice clean store. The outside is deceiving as it looks like a small store. I was pleasantly surprised to see how large it actually is inside. Staff very friendly and helpful. They carry more unique things than Home Depot or Lowes, I will definitely go back and pass on to family and friends.

CB

2024-02

First time at this location, but I was able to find everything easily. The store was well organized.

Cindy Morisette

2023-10

This was actually my first time ever at this location but it was a pleasant one. The people that work there are so nice ans helpful. The older lady that checked us out was super sweet. I will most definitely be returning to this location..

Nancy “Ms Mayham” Walker

2024-02

I love this place the workers are always ready to help you find what you need

scott romano

2024-04

I'm always doing projects & frequent hardware stores all over SE Michigan. This Ace has the NICEST clerks & were very helpful considering I ran in 5 mins to closing. Kudos to the employees here! I needed paint & staple gun ammo for my new booth at Plaza Antiques Mall & Ace saved the day

Joseph Romano

2023-05

The staff here are very nice and knowledgeable. They have a great selection with reasonable prices. They do sell brands like The Green Egg, Yeti, Milwaukee, and EGO

Chuck Ringer

2024-03

Friendly and knowledgeable staff. My neighborhood hardware store for over 20 years.

Rikki “Chef Rikki” Corbett

2023-10

They have the stuff you think they might have and I love supporting my local shops rather than the big box stores and they will order things that you don’t see in the store so don’t hesitate to ask.

Robert B Perkins, Sr.

2024-03

Just like your old school hardware store. Everything from wind chimes to rubber boots. Very friendly staff.

Angela Franz

2024-02

GREAT! VERY HELPFUL & MULTIPLE CASHIER'S WAITING TO CHECK ME OUT.

fredy martinez

2019-05

Alot better customer service send a big box stores like Home Depot or Lowe's not quite as much selection as they had but there are very helpful and knowledgeable

David Pokryfki

2024-02

What can you say. Helpful employersGood products

Gena Conti

2023-10

Very helpful staff! Very neat store. No waiting. I was very pleased. Thanks.

Chance

2023-05

Store is well stocked with very friendly staff. Was a little upset that to rescreen a ripped one, it takes 1 week to get back. When it was ACO , it was done right there while you shop. Guess those days are gone everywhere 😔. All in all will definitely return.

Vicky Stearns

2024-03

Great place to go, fast, and friendly service

Spenscer Saltsman

2023-08

First time being here and it was a pleasant surprise. Store is super clean, very well stocked, and super friendly staff.

Cj Olson

2023-05

Ace Hardware is my favorite store for hardware and DIY needs. The staff is knowledgeable and always willing to help me find what I need. They have a wide selection of products, and the store is clean and well-organized. I highly recommend Ace Hardware for their great selection and helpful staff.

John Marra

2023-05

Can get just about anything here now. It's like a big box store but with a personality. Asst manager Cheryl and all the staff are super kind and helpful. Turning into more than just the neighborhood hardware store. Stop in and check it out!

Linda Smith

2023-12

They know their stuff and know where it is in the store. Very helpful.

Mark Stegbauer

2023-05

My wife got our knives sharpened here. Lauren was very knowledgeable, friendly and helpful. We certainly make a point to shop here in the future.

Imelda Enriquez

2023-05

I went to look for plumbing supplies, with only photos from my phone, Mr. Ken was so helpful and made sure I got everything l needed. Great employees knowledgeable and kind.

Corbin Ellis

2021-05

After looking online for a place to have a copy of my vehicle's key made, I was pleasantly surprised to find out that not one, both both of my local Ace locations were able to assist me. The website warned that I would need to go more than an hour before closing and when a qualified employee was present. So today I went.I walked in and went to the front counter and after a short wait was directed by an employee to a kiosk near the middle of the store. There was one employee already helping the customer in front of me, but after asking what I needed help with, he called for another employee to assist me.When the new employee arrived and found out what I wanted help with, he called another employee. Once that employee arrived I stood awkwardly while they argued over who was going to get stuck helping me. This latest employee apparently drew the short straw and was stuck with me. So she asked for the vehicle information to look up on the computer and then told me what it cost, which while expensive was still around half of what a dealership would charge. I told her i wanted 2. It was at that point that she told me that they only provided that service between 12 and 4pm. A fact that I find suspicious since it wasn't mentioned online or by any of the other employees that I had told what I needed done. I walked in the store minutes after 4, and it was maybe 4:30 when she mentioned this, after getting stuck with me, after not scaring me off with the price.So maybe tomorrow is a better time to come in? Maybe between 12 and 4pm? Nope. She had an answer for that too. After a couple minutes in the back she emerged to tell me that they were all out of the model of key I needed and it might be weeks before it came in.The second location immediately told me their machine was down. Perhaps Ace should consider changing their slogan. I had been using Ace for most of my hardware purchases because they're close and I get a little bit of nostalgia having grown up in a town that only had one hardware store; an Ace hardware store. But it may be a while before I go back. I have other options in this town.

Diana Long

2019-05

Lisa was extremely helpful in finding the proper fittings for a gas line, she even made sure to give me a run down on how to properly fit and install them. Being a new homeowner I’m still learning these things so it was nice for her to make sure I left with confidence. It’s employees like her that will have me return to this establishment.

Kaliharix

2022-05

This is my Ace. Everyone is extremely knowledgeable, patient and kind. I'm in here all the time, but recently I came in to get two replacement keys. Mikki and Isaac were awesome, quick and got me up and running again. I did have to order the other key, but was just called to by the staff to let me know it had come in. Great people, great prices! Stop in, and see what they can help you with!*Edit 7/10/21 Had to come back in because my key stopped working. Thankfully, Issac was on site and helped me out. He called the company and the company thinks it might have been because it was sitting so long. But Issac got me up and running again. What a great person! Genuinely cares and very helpful. I've said it before and I'll say it again Ace, you have a really wonderful employee here. He went above and beyond and did it all with graceful patience. Thank you!!!

Dee Brawdy

2023-08

Great prices, great people , very helpful and friendly. Always stocked of supplies

Janet Bell

2019-05

I called to find out where the store was located, the young lady I spoke to on the phone was very helpful I am new to the area. When I got there three ladies were at the front counter,they all looked dead in my face,didn't speak,ask can I help you or anything they walked away there were no other customers that I saw in the store. I came for a filter for my furnace. Then i went to pay for the item ,the girl was not friendly and I knew for sure it was my race. I am a black woman,but I wasn't surprised I have seen that a few times here in Lincoln park and I have met a lot of nice people.I won't be coming to that store again.

Mariesa DeAngelis

2023-07

They are always helpful here. If they don't have what you need, they'll give recommendations for a nearby store.

David B

2023-05

Found all the stuff I was looking for and a couple of items on sale I will need in the spring. And used my Ace rewards $. Use $6.00 in Ace rewards and 4 items were on sale. A Good morning.

Toni

2023-05

Friendly staff, great place to quickly get most of what you would need for minor repairs and more.

adam denlenger

2021-05

I had a bad experience in customer service. The management, seems to believe, when you do a debit that that is not a cash transaction. They sold us the wrong merchandise. Had to bring it back, and would not give me my money and I have to wait 7 days for it to go through, back on my card. I find that insulting, due to them taking my money out of my account right away! Why couldn't they give it back right away! Anybody that wants to do any transactions with them, I suggest you do it in cash. Or they'll hold on to your money, and collect interest off of it for a week before they give it back!