Banfield Pet Hospital

Brian K. Rowley

2024-04

Corporate environment is cold and uncaring. My pet isn't a patience but a cog in their wheel when it comes to service. Drop in the morning and he'll be there for the day. Not sure our family doctors operate this way.

Bev Ballard

2024-04

B EST place ever! They took great care of my furr baby from 8 weeks old until she was 1.

Jeanette Sternett

2024-01

They take good care of my fur baby 😍 Pet insurance is affordable and has great benefits for my kitty Henry

Rachel Norton

2023-12

Great, friendly, patient and compassionate staff. Our cat Amira was being difficult getting her shots but they had me comeback with her and they were able to distract her and get her vaccinated. Been here a few times and always had a positive experience.

Tim Chalfant

2023-12

The people here are great!! I can't give them enough praise for the work they have done to keep my not so nice dog healthy. They genuinely care about the animals they treat.

Pebble “Pebbles” Stone

2024-03

I appreciate everything they do I wish taken your dog to a veterinarian wasn't so expensive for people but it's not fair to animals or the humans that are trying.

Joe Bushong

2024-02

Forgot to test our dog’s stool sample, which understand that things happen. But literally made us pay for another visit to get this done. That’s unacceptable. Have been going here 11 years, things seem to have changedIn general, looking elsewhere now.

Jamie Huston

2021-05

Can't say enuff good stuff. Wish we'd been going here since forever. Way better than Apple Grove in Charlotte, which I used to think was the bomb. Banfield saved little Cheeto! Hurrah!

Shannon Joy Sharp

2024-04

Decent prices got me in same day. Cat is on the mend very good

Jessica Burki

2023-11

Asked for a refill on my pet's medication, I needed it by Tuesday. They said he had to come in for an office visit to receive the refill, so we scheduled for the Saturday before he needed the meds. At the office visit I gave them the pharmacy #, tech said they would call it in that day. Come Monday morning no refill yet, called Banfield, they again said they would call it in that day. Come 5pm no refill yet, I had to call Banfield AGAIN and was informed there had been a miscommunication and the veterinarian that saw my pet on Saturday did not approve the refill (not for any reason, it just didn't get done) and would not be in the office until Thursday. Nothing they can do until then.

jtsurf

2024-02

They are always so nice and very helpful with questions about our pug.

Bart Bierer

2024-04

They are friendly and thorough with your pets care!!!

Haimen Aziz

2023-05

Very nice and professional staff. Taking care of my cat, scheduling his appointment, treatment, medication, wellness and health. Following up via email and phone, even better than my family doctor. Working hard to satisfy clients all the week. Free parking. I recommend everyone to take their pets there.

Vikki McAninch

2023-05

Probably the worst vet experience I've ever had. Tried using care credit to pay my$1200 bill and for whatever reason they kept telling me the account was inactive. So I called care credit myself to find out my account is active and it's just an issue on their end. Nobody there seems to know what they're doing. Any time I asked the vet tech a question they had to ask someone else for the answer, the receptionist didn't know how to ring us up, while waiting I overheard some customers were kept waiting because the staff "thought they'd left" when they'd only received one of their three dogs. As well as not being able to find a past visit prescription for another customer. Definitely do not recommend. It's a hot mess.

Dan S

2023-05

I take my dog here for her every "Wellness Checkup". When I arrive in the parking lot I call to let them know I have arrived as per the instructions and they let me know when to bring my pet into the building and back to them. The staff here is very friendly and very knowledgeable. I was taken back into an exam room with a nurse attack who explained what was about to take place today and listened to all of my extra concerns that I had which I wanted the doctor to address. After taking all the information down she gave a rough estimate on what time I should expect a phone call from the doctor. After which I left. Later on in the day I received a phone call from the doctor stating everything that he had done and the home Care I was expected to give and then asked if I had any questions about my ability to carry out the home instructions. After our conversation he said I could come in and pick up my pet..... I have always had a wonderful experience bringing my dog here and I encourage others to do the same. Especially since Banfield puts your beloved pets information on a network that can be accessed by other Banfield pet hospitals when you are traveling and have a concern for your pet.

Dawn Stinson

2023-05

The folks here are super nice and make all of our appointments with our older guy a good experience. He goes in and comes out with his tail wagging

Todd Schoenborn

2023-05

Owners BewareThe office staff is bar-none the worst I have ever seen, at any business.They are not consistent when they speak to you.  The same question will get completely different answers by different staff members.  They will promise to call back with information, go through your pets records, etc.. Beware, they will not do any of these things.  The biggest item to be most aware of, if they tell you they did something, make sure to verify every single thing.  It is likely they are out right lying about it.  They will tell you anything to get you off the phone or out of the office.Given they are charging the some of the highest per-service fees in the industry, you would think the follow-up and care the office staff provided would be the best in the business.  Unfortunately this couldn't be further from the truth.A 1 star rating is far to generous, they are truly the bottom feeders of the industry

Nicholas Nevins

2024-01

Seems decent, the lady at the counter said hi. We were just walking around the store

Perseus Jason

2023-09

Charges 63$ to administer shots to have a ghost wellness check that wasn't part of the requested or legally require legal services. Only go if you can afford the overcharge for services while they pay a quarter of less to the respective vets in hourly salary. Corp greed* beware of their deceptive business practices and only book if you want a check up or cannot administer yourself*

Julie Kuykendall

2023-05

Worst customer service I’ve experienced in years and a horrible attitude from Courtney. I scheduled an online appointment and received a confirmation email, day before the appointment(on a Sunday) was told via voicemail it was drop off only and to bring my dogs between 930-10am and expect pickup between 4-5pm and they would see me tomorrow. Call back today since they were closed when I got the message to ask if I could stay in the store since i just needed routine vaccinations, it was fine dropping them off but felt worth asking, I was told no and that I don’t have an appointment. I clarified that I received the confirmation email and phone call stating I did have an appointment and was told that was not an appointment confirmation(?) and since I did not call yesterday they would not take my dogs at all. The email clearly states it’s an appointment confirmation with no information anywhere that someone will be in contact to confirm. In 7 years I've never taken my dogs anywhere but Banfield but Courtney's attitude and 3 minutes on the phone for a simple question was so alarming I legitimately will never take any pet I own to any Banfield again, and will actively discourage people from doing so.

Mother Cluckers

2023-05

Our dog has passed ... we had a plan with Banfield since ge was a puppy 13yrs ago. Did they include the cost of his death in the plan? Nope, it's extra if your dog is terminally ill and THEY recommend to put him down... Did they let us cancel the plan after he's gone? Nope... apparently it's a prepaid plan for the year, regardless if the animal is still alive 🤬 literally your animal could pass within the first month and they'd still force you to pay the $75/month ridiculous fee till the end of the year. Such a huge SCAM. Other vets are responsibly priced. Banfield jacks up their prices so when you're on their plan, it seems like it's a good deal - it's not. Overpriced even with the discounts.

Steven Collins

2023-05

Manager or supervisor was very rude to me when I visited to pick up prescription cat food and they apparently hadn't received a call/fax/email from our vet. I was patient and waited quite a while only to be given attitude when they couldn't find the info from our vet. She acted like I was trying to pull a scam or something over a bag of hypoallergenic cat food. It was weird and we'll probably just switch where we buy his food.

Jenica Taylor

2023-05

The staff was very kind I went to Banfield to get my pup her vaccines. I was was told the visit would be less than $100, I walked out paying $230. BEFORE I left that day I had an appointment scheduled to get her boosters, again I was told the payment would be no more than $105, fast forward to the day of her appointment again the price changed and it went up to $160, when I went to make the payment I was charged only $130 ( not complaining) but they are very wishy washy with pricing.

Jenn

2021-05

They’re amazing. This was my first visit but I am very pleased with them! They were super efficient and they were very helpful! They handled the “curbside” well and I would highly recommend them! I got all of my dogs vaccines, checks, and heart worm as well as medication for an ear infection for under $200 with my wellness plan! Totally worth it when it would normally be $800 for all that they did!

Marvin Abraham

2022-05

Emergency vet trips are never fun, but Banfield makes it easy. They gave me all my options and an approximate cost up front. They were very honest and unlike some other places, I don't feel like I taken advantage of during an emergency. Very very friendly. Also, my cat is doing great.

Melissa L

2018-05

I have never had a bad experience here. Staff is knowledgeable and patient. They handle everything with professionalism and care. They genuinely make me feel as though they care for my fur baby and myself. The other great thing is that I never (ever) feel pressured to buy anything. They don't insist that only one brand of any product is safe or the best (like a lot of places we have been do.) We started coming here because the location was convenient and their hours were better able to accommodate our schedules, but we have continued to go because we truly feel comfortable taking our puppers there for care (which for me, says a lot).

Trinity Richardson

2021-05

I take my fur babies here, and they do an excellent job. They don't push you to spend what you don't have, and they show so much care. They call the day after your appointment to check up on your pet. Overall, I've loved working with them!

Taylor Anderson

2022-05

I absolutely love this Banfield. They always have fit me in when my animals are in need. They go above in beyond with their care. The staff is incredibly friendly and I feel that they actually care about my pets. My pets are on their wellness plans and I absolutely love the plans. It has been amazing for my pets. I highly recommend Banfield!

Jesse Keener

2023-06

Very helpful. I love the plans they have available. It makes taking my dog and kitten to the vet so affordable!

Joan Dyer

2021-05

We found a kitten and just walked in and they checked him over, told us he was a boy about 6 weeks old. No charge!!