O'Reilly Auto Parts

Jake Wallison

2024-04

This has become my number one location for not only parts but some really awesome tips! I can’t highlight just one person, but the guys that are always willing to spend a little extra few minutes talking with me are Brandon, Thomas, Bryce and Paul. These guys are awesome and I know I can look forward to getting good service whenever I stop in, and they’re usually able to answer a novice mechanic like myself with some great info. Keep doing what you guys do and I appreciate all the service and more to come!

Dagger

2024-01

Honestly, I get most of my car parts from eBay nowadays. I only run here if I need something immediately. They don't have a great selection of bolts, but if you just need to up fill some fluids or change a headlight quick, this is a good place to go.

cash olson

2024-03

Friendly staff always willing to help. Great about doing special orders and calling when the products get there.

Patty Zuck

2024-02

Buy a $300. part. Put it in, doesn't work or turn over. Refuses a refund.They didn't tell us that we'd have to have special equipment, a mechanic. Not something you can do at home. Thanks from a disabled senior. Shame on you.

Andrea Hagensen

2023-10

Bryce and Paul were super helpful! They went out of their way to help and make sure we had what we needed to fix our truck. Will always use this auto parts store in this area. Amazing service!!! They saved our weekend camping trip!!

Nicole McCarthy-Vogel

2023-11

Thank you Brandon - knowledgeable, friendly and an excellent customer service person. I really appreciate all the information you provided me. Highly recommend.Update - I had another automotive need and I got Brandon AGAIN. He's got the customer service skills "you can't teach" which is so rare.As a single female divorcee that needs someone to be honest about repairs this is your guy. Ask for him by name. There is a difference when you get a person who cares about customers.Thanks again Brandon!

Kenneth Shutes

2024-04

The battery I needed they had in stock and installation was free.

Dawn Moore

2023-05

They had to order a special edition book but it was in, in remarkably quick speed. Looking forward to take proper care of my "new to me car" with O'Reilly's!!

Rain Bow

2023-05

had to pull over here after our serpentine belt shredded up while driving home on vacation. the guys provided tools and their expertise to help replace it. I didn’t catch a name but the guys working the afternoon of July 3rd deserve a raise! thank you!

Deb Leader

2021-05

Got what I came in for. Store was nice and clean and employees wore masks. A very bland customer service experience. Not unfriendly nor friendly cashier just a robot like. I have a rewards card and they didn't ask me for it.

Jenelle Jones

2023-05

Idk if its their system or the employees looking things up wrong. Ordered the wrong part for my cummins not once but twice. 1st one wasnt even for a cummins. 2nd one was for a 12v not a 24v. I said what my truck was several times both times I ordered.

Kurt Kosmowski

2022-05

Assistant Manager Thomas was great. Pleasant can-do attitude, very professional and knowledgeable. Whatever you are paying him, he deserves a raise for representing the O’Reilly brand and your store so well.

Dani Harrison

2018-05

Jason was absolutely wonderful, he always goes above and beyond not only to help us, but to make sure we understand what he is saying and why he is selling us what he is. Wonderful person and excellent customer service. Thank you so much for all you do!

James Sanders

2023-05

One person working the counter / register, one person wondering around the back and one stocking shelves.... Line of people. I know everyone can work the counter / register here. Left my stuff on the floor and walked out.

C.C. Singer

2021-05

If they don't have it, they can order it.... (Just like all the other places can) They should have what you're looking for... on hand... But instead of a protective divider at the check-out lane, they have strung up a rope to keep you far enough away from the counter to complicate reaching the counter top while paying for and retrieving your merchandise. BOOOO!!!

Stacey Stevenson

2021-05

We found ourself 2 hours from home and without 2 working headlights. We stopped in and an employee was standing outside. We told him our problem and he, without hesitation, came out and replaced it. We just wanted Terry to know how much we appreciate his help. Thanks for the help and laughs.

Barbara Rodgers

2023-06

Not sure if staff know their products, had to open packages to find what we needed by ourselves

Lady Abbo

2021-05

They had what we needed in stock and installed the new battery in the parking lot!!

Donna Paridee

2022-05

Ken and Thomas are top notch. Friendly and helpful service every time I go in the O' Reilly Auto Parts in Houghton Lake.

Ron Wellington

2022-05

Very helpful the guy helping me made sure the diesel fuel tank strap fit. Not the same as a GM but did work just had to paint the straps.

Qui Den

2023-07

Knowledgeable crew, they always have what I need in stock.

ronald shedore

2020-05

I frequent this auto parts place over the other competitive franchises cuz I always get plenty of attention and helpful advice. The parts you get are often a choice of 1)Best 2)mediocre or 3)cheap. you get to pick yer poison.

Clyde's Frame & Wheel Since 1939

2023-05

See David in commercial he knows his stuff. And takes the time to talk to you. Great guy

Andrea

2023-05

Always nice and friendly. They installed new wipers on my car for me.

Scott Cross

2020-05

If you want to know what bars and taverns used to smell like, go into the Houghton Lake and Grayling O'Reilley's stores. They smell so bad. Just like an ashtray!

Robert Norton

2023-05

In and out service was awesome and even came out and installed my wipers

clifford schwab

2024-01

Well Trained staff

Jessica Heaton

2021-05

Friendly helpful staff nice clean store front and parking lot is cared for well

David Williamson

2022-05

Good people the service is good and I like getting discounts in my email

Jacob j

2023-05

They had the brake pads I needed at a good price.