Chow Hound Pet Supplies

vicki michael

2024-03

I like their price but they need better staffing. Either there's not enough on hand or they don't show up. I called today they said people available from 11 - 6 except 1/2 hr between 4 ish and 5ish. I was there at 11:10 and they went to bank could I wait. If your scheduled to be there then be there.

Haley Pake

2024-01

My 2 year old daughter was really looking forward to looking at the kitties and we asked if we could go into the cages and visit them and the lady promptly told us "no" and when I asked why she told me we would have to fill out an adoption form first to be allowed to visit the cats. We have been looking for a second cat for some time now because we need a cat that's good with kids, dogs and another cat. Why on earth would I fill out an adoption form for a cat when I don't even know if any of them will like my 2 yo or have the personality we're looking for? We have never ever had someone tell us we needed to fill out an adoption form at the other chowhound on byron center so we promptly went across town because my daughter was very very sad and I asked them if we could see the cats and as usual, "Of course!" I will not be going back to the jenison chowhound, unhappy rude women making rules on the spot for no reason. Makes absolutely no sense and if anything they should want the poor cats to have some socialization and the chance to meet people so they can be adopted out quicker.And SO to byron center chowhound, you all were extremely pleasant as you are every single time we've gone and more than happy to tell us all about the cats you have for adoption and it made my daughter very happy and we may have possibly found our second cat fur baby

William Norton

2024-02

Young Lady at register was very helpful. Every time I go they walk You to the product. Customer service is the best possible!

Beth Kaashoek

2023-08

Love the bathing stations!!!! Cali enjoys seeing all the animals. They also have a great return policy for payment cky pets

Erin Wiseman-Parkin

2023-09

Pet friendly. Workers are kind and attentive. Very helpful.Just a reminder for visitors: ALWAYS ask for permission to touch someone else's animal. Parents -- please teach this to your children for their own safety AND for that of the animal you do not know.While we were there, we witnessed several children harassing people's pets while the parents absolutely did not care, even when asked to have their kids stop touching a pet.Don't be those people! This is a great store with great employees and nice products. Be nice!

shanna jablonski

2023-06

First time visiting, we were nearby and needed to bring home a birthday treat for our dog. Saw the unbelievable amount of different doggy "cookies" in the Google reviews and decided to stop. Very happy we did! Biggest selection I've ever seen at a pet store. My girls were in love with the "store" cat named Jewels. Next time we're in the area and are in need of something for our four legged friend, we will for sure stop in!

Angeline Juan

2023-11

I’m disappointed, as this is the first time I’ve had a less than stellar time at this store location. My husband and I have been coming here for a few years to pick up our pet supplies, and the workers have always been helpful.Today, though, I witnessed the employees answer a question… pretty badly. A customer asked if one of the products they were getting was made in China, and the employee responded with, “No, they don’t speak Chinese there.” (The employee had looked over the origin of the product in-question and had formulated her answer that way.)In a time where not so long ago there was an uptick of Asian hate due to misinformation and the pandemic lockdown, the employee’s response is a VERY poorly delivered—and racially charged—joke at best. It has left a pretty bitter taste in my mouth and has made my husband and I strongly reconsider shopping here in the future.

Jill E.

2023-08

The carry a great variety of pet foods, toys, and treats for my pets. The staff are very helpful and friendly, too.

Samantha Kelley

2023-08

The staff is always friendly and upbeat. We loved coming in to see the kitties up for adoption. My dog certainly loves the cookies we bring her! Wee have adopted a dog and cat from here and adore them both :)

jason moray

2024-03

Was saddened to learn the Kitty died, she was a sweetheart and will be missed. Heart goes out to the workers that were her pets!

Angela Barrett

2020-05

We used to buy our dogs food online for the ease of front door delivery but she developed an allergy to chicken which is in so many dog foods. Chow Hound has been fantastic while we figure this out. One of the foods we bought that advertised "no chicken products" on most flavors said "no chicken meal" on another flavor and we didn't think much about it until our pup reacted. Turns out there was chicken fat and eggs in that flavor. We were able to get a full refund and find another brand. Thanks Chow Hound!

Cassandra Vanwyk

2023-09

I took my dog there to get a bath and both rooms were not clean and had dog hair all over them from the previous person washing their dog. There were no towels we had to go ask for one and we're only allowed one towel and when you have a 70 lb dog one towels not really enough. I asked to use the scale and they said the scale is broken.

big heart

2023-05

Really great staff, clean store and selection. I love the sales they run. I'm not a rodent person, but I can't help but feel bad for the rats, mice, and others they have near the back of the store. They seem stressed and in cages too small and open. One rat I walked by wouldn't stop pawing at the glass— an indicator he was very stressed. Hopefully this is a temporary thing, and a proper enclosure will be built soon?

Kim Boersen

2023-12

Love this particular store..very helpful and making sure you don't need help or have questions. I like that it's a "smaller" store but carries all the needs. One of our favorite places to go...

Mike Brandes

2023-07

Took our dog there for a doggie self serve bath. Very friendly people, and one of the best stocked dog baths Ive seen! Personal rooms, faucets with WARM water, plenty of shampoos and extras...even dog breath spray! Recommended!!

Juanita Hall

2023-10

They have great customer service. It's a local business and I would like to support them as much as possible.Very friendly people there.

Jeri Landheer

2024-02

Very nice people who work there! Found just what I needed.

Maris Tippett

2023-09

Staff is friendly, however, we were just there on friday about 3:45pm and every animals cage was filthy not to mention the floor surrounding the cages was also covered in poop. The scale has also been broken for months. I asked staff about it and it seems that it will not be fixed or replaced.

Victoria Nowak

2023-05

Went there to give my dog a bath right when they opened. She got skunked and I was declined to wash my dog myself because they didn’t want the store to smell. Which I find ridiculous because that information is not posted anywhere in the store or on their website. They lost a customer and i will not longer be shopping there. I will NOW be going to Pets Supplies Plus where I was treated nicely by employees and the manager.

J3FFenAYE

2020-05

Great place, the only place for quilty pet supplies.

Amberly Marckini

2023-05

We use the cleaning stations in the back for our dogs baths. It makes bath time a more enjoyable experience for our pup who isn't a fan of baths, and us because of the set up and ease. The array of fun treats and cookies is also much appreciated.

Laurie Markle

2023-05

They are extremely knowledgeable about their products .Give solutions that can fit your budget and have a 30 day return policy for food as long as the bag is 1/2 or more full and you have your receipt.1-4-2023Once again Jane was very helpful in finding a great quality food for our 10 year old dog who has developed age related medical issues . It's so comforting to have a local pet store that has long term employees that are knowledgeable and you can trust their opinions .

Erika B

2023-05

Great store! The employees really care and take time to help you. All the ladies that work there are wonderful!

Mea Ann

2019-05

Decent selection & variety of dog foods, they do carry cat/fish supplies as well, but I was slightly disappointed on the lack of dog “treat” options I had. But for a smaller in town pet store it’s great! They let me come in 5min before closing with zero complaints, (I had just drove 10hrs with my new pup) & i needed a few last min things for his first night.The following day Allison helped me sign up for the rewards card & filled me in on the return policies etc. Her customer service skills are exceptional & made my experience a good one, thanks Allison!

Meagan Smith (nyumflash92)

2020-05

Very friendly and helpful staff! Recently adopted a cat here, and they were very helpful and informative about medical history and where she came from(Harbor Humane Society). Prices are a little high on some items, but will definitely keep them in mind when purchasing more supplies.

micheal vanorder

2023-05

The jenison location by far has the best staff on hand. The store has a very welcoming atmosphere always someone willing to help if you have any questions.

Jason Bennett

2017-05

Great pet supplies store. It isn't huge like the big national chains. The dog wash area is really nice. The staff is always helpful. The automatically order special dog food for us and store it until we need it. When we pick it up, they order another bag. Can't beat that convenience.

Tabitha Van Oosten

2021-05

Both times that I have been in this location (Jenison) I have experienced nothing but poor management. The employees are kind and helpful. However the manager there has no clue how communicate with customers. We will never be back.(I buy a big bag of N&D and 8 cans of soft food of Hills a month) I will be purchasing my pets needs on Chewy.

Pamela Hammond

2024-04

Good place to bathe yer dog..

kelsey freybler

2019-05

I love the staff here. Always super helpful, knowledgeable, kind and courteous. I disagree with the comment before me about the guy not being personable. Cameron is always nice and helpful to me even with all the crazy questions and scenarios I bring to him. I've seen him smile before almost every time. Always greeted when I walk in. they are all always amazing to me and I will always go here over any other store or even other location. Keep rocking it guys! You too cameron!