Big Lots

Will (Glitched Reviews)

2024-04

Big Lots: A Treasure Trove for Discounted Finds and Friendly ServiceMy recent trip to Big Lots was a delightful surprise. Stepping into the store, I was greeted by a treasure trove of discounted merchandise, offering a refreshing alternative to big-box stores.One of the things that stood out to me most was their extensive selection of physical movies and Blu-rays. In an age of digital streaming, it was fantastic to see a store catering to those who still appreciate the nostalgic charm of owning a physical copy.Beyond the entertainment section, Big Lots impressed me with their furniture selection. They offered a surprising variety of furniture pieces at competitive prices, making it a great option for budget-conscious shoppers like myself. The quality seemed decent for the price point, and it felt like a place where you could score a hidden gem with a little browsing.But what truly elevated my Big Lots experience was the exceptional customer service. The cashier, who I believe was new based on her name tag, was incredibly friendly and informative. She patiently walked me through the rewards program signup process, explaining the benefits in a clear and concise manner. Her positive attitude and willingness to go the extra mile made a lasting impression.Overall, my visit to Big Lots was a thoroughly positive one. It's a store that offers a unique shopping experience, combining great deals on various merchandise with friendly and helpful staff. If you're looking for a treasure hunt-style shopping trip with the potential to find hidden gems at affordable prices, Big Lots is definitely worth checking out.Negative update: I did get a copy of a Blu Ray that was supposed to be a double feature but was sold with a 6 year old Digital Code and made it no good. The company didn't want to do anything to fix the issue with the code tho. I'd return it if I didn't want the disc that came with it but paid for two movies and only got one

Lorri Parks

2024-04

We had some time to kill before an appointment and decided to swing by the store to see what they had to offer.It's been years since we shot one and never quite amazed so everything they had to offer.They offer some really nice items that they had great discounts on them. The store was well stocked, clean, and their Associates were pleasant.

Beth Imhoffoneill

2024-04

Wow , Big Lots got a update and it looks great. So neat clean n organized. Lots of new products too.

Yvonne Simpson

2024-02

I was able to find what I was looking for...it's movie night!.... The only thing that really gets under my skin is the shrinkflation!.….the prices are outrageous!

encarna peach

2023-11

Great place to shop, and very good prices. I personally like it love 💕💕

Cooper Young

2023-08

Big Lots is indeed, semi-big. Actually, it's not big at all, maybe extra large-small. The cashier always says "hello, welcome to Big Lots" when you walk in. You can tell, saying Hello, Welcome to Big Lots is not her idea. Upon entering the store and getting past the irritating fake welcome, you find yourself alone, in the middle of lots of stuff.If you'd like to ask where something is, walk back up to the cashier and ask her, because it seems she may be the only employee in the joint. But, be prepared to wait if there is anyone in line. Apparently, once they lure you in with all the niceties, they turn cold, distant and too preoccupied to even look at you, let alone offer to help. After waiting for the 5 people in front of you to pay for their things, it's finally your turn. A few awkward moments later, and the silence is broken; "can I help you". Cold as a robot in February. I mean seriously, where did the chick who welcomed me so nicely go just moments ago, seriously? This must be her evil twin who is taking her place while she goes outside and smokes and stares at her phone.I ask where the charcoal is. She says "toward the back, to the right". Although I would like to go a bit further with the conversation, I figure what the heck, I've got the general direction, I've got the time. Let's Go On A Scavenger Hunt!But seriously folks, shop Big Lots! I do.

Jonathan

2023-07

Yesterday was my first experience at a Big Lots and I was surprised by the vast selection of products they sell. Barb at the cash register was so very kind. A young man working found a purchased doormat that was left in a cart and returned it inside hopefully for the customer who left it to return and claim it. The right, and a generous, thing to do.The store is a little dirty in appearance, not sure that things are actually dirty but the place could use some fresh paint and a wax of the floors. Otherwise I think I would return to Big Lots if looking for odd and ends for my house as they offer some products for a good cost.Don’t forget to sign up for the BIG Rewards program!!!

Stephanie Wineland

2023-05

Went in to purchase a bed. Asked the floor associate (didn’t get her name) for some assistance. She walked over and said do you want this(pointing at the bed) and we asked yeah we just have some questions. She was annoyed to be helping us and it was very noticeable. We ask about the leasing program and do we need to fill anything out. She tells us no and says meet her up front and walked away. We stopped to look at a recliner on our way up front. Decided to get a recliner as well. So when we were up at the front we said we were interested in a recliner as well. She says to us very rudely, do you want the bed or the recliner? She didn’t want to help with any of the purchase. She threw her hands up and when I said “both”and she mimicked me! She acted like this in front of the cashier and assistant store manager. I complained right then how rude she was. We finally got help from the cashier on the leasing information and the manager gave us 10% off of purchase and said he would have a talk with her. It was a terrible experience shopping at this store and I will not return. Sad that customer service has went so downhill.

Chelsie DeLong

2023-05

One of the dirtiest stores I’ve been to in a long time. I don’t know how corporate allows this store to stay open.

Jessica Sayre

2023-05

The staff were not helpful, no one said hello or asked if there was anything that they could do to help me find what i needed. The bathroom was disgraceful, and very unsanitary. I took photos showed it to the manager and she acted as though it wasn't important to deal with. (Stated a work order is in!) I stated for hygienic and safetypurposes that it should be completely closed down until it can be cleaned and the toilets fixed. That's unsanitary! I told her corporate will know about this! (She shrugged her shoulders.)

Kal Lindstrom

2023-07

I'm crazy bout Big Lots in Jackson. It always has just the right odd thing I need. Today was a dishwashing tub and a toaster oven. Best deals on both. Washed dishes and used my new toaster oven today- Yeah! Staff is always friendly and helpful. Had a good chat with one gentleman who was assembling a chair. He was patient and told me where to find what I needed. Thanks, I will be back.-Kal

Linda Dorr-Inman

2023-09

Took my elderly momma to big lots in Jackson mi. Carrie (sp?) Was so rude! There was no one in line when we got to the cash register she told my poor disabled, can walk but very slowly and painfully mom that she has to go all around the counter to go thru their black tape indicating where to stand in line. That, I could understand IF there was a line. So disappointed in your customer service. I can only hope that this "Carii" gets some training on how NOT to treat people. We will go elsewhere.Thank you for your time and consideration,Linda

Patty Simpson

2024-03

Love big lots have for many years

Anna Tyra

2024-02

Needs more organization skills lol and v

Kennedy

2022-05

Such a great store! I've saved thousands of dollars in the past 6 years.. I like to buy my snacks & side dishes instead of going to Kroger. Also, buying cleaning supplies here is really such a time & money saver. I'll always come back!

Rhonda Calvert

2022-05

Argued with a cashier about the posted price of an item and showed her a photo of the shelf. Was told that our stock people don't make mistakes. Well thier mistake just cost them a customer, not to mention you cashier.

Crystal Swank

2023-05

I found so many different things there I didn't know they even sold some of the things there the prices were reasonable very good store I forget about Big lots I will be shopping there more especially for Christmas u can find something there for just about everyone I was very happy with the selection of idems there great store

Maddelynn Gordon

2023-06

Horrible customer service do not ever buy anything from this big lots especially online. They have horrible staff and even worse they do not care at all. I would put Zero stars if I could.

Tami Davis

2021-05

Terrible!!! I walked in the store and Stephanie, the front cashier turned her head away to AVOID speaking to me! I proceeded into the store decide to go back n ask her a question. Before I approached her she turned her face away from me. I asked her do you have a problem. Twice I walked in your direction and you purposely turned your head to avoid speaking to me. She answered I thought you were going to get a cart. What difference does it make.Each employee should GREET ALL customers. Rude. Unfriendly. Unwilling to provide assistance.

Rebecca Heaton (Taylor B)

2019-05

Wow Big Lots has improved. I honestly haven't been in there in a while. Last time I went it was crowded, one register. Now it's roomier, lots of new stuff. Some really cool stuff. Everyone was and is still, very friendly. I'm so happy I went in again. Great job guys. I'll definitely be back soon. They have the cutest frog statue I want to go back for. Some awesome big vases too. Mmmmuah love it.

Jay Tee

2023-05

This place is awful. My wife and I purchased two recliners here in October, the sales lady told us they would be ready when we returned the next day with a truck to pick them up ( no they don't provide delivery). First off they gave us the wrong chairs. Then when we called and told them the mistake they made, they were extremely rude about having us return them so we could get the correct chairs we purchased. We had to rent a U haul van and were never reimbursed for their mistake. We had the chairs until December before the recline handle snapped in two and stopped working on one chair. Same thing happened to the second chair in April. 400 plus dollars for all that not including the price of having to rent a van to return the mistake chairs given to us on accident. Save yourself the trouble and pay the extra money to buy from a real furniture store.

Crystal Swank

2023-05

They have a wide variety of a lot of different idems the prices are reasonable it's never to crowded the staff are friendly and helpful never a long line I always find new things I didn't know they sell I always wish I'd have brought more money with me LoL love shopping there

Destiny Flaugher

2017-05

Small store. It seems crowd with merchandise and I felt like I couldn't find things. There were lots of employees but very few seemed interested in providing help. I found cheaper prices at Target and returned some of the items I purchased here. Seems like prices are going up here.

Yienessa Lewis

2020-05

Me and my boyfriend went to Big lots today and purchased a love seat we loaded it ourselves when we got home we opened the box and they gave us the wrong love seat and the love seat we paid for cost more than what they gave us so we called the store 2hrs later and they put us on hold for over 10 minutes then when they found out what the problem was we were told they didn't even have the couch we wanted and they have to figure out if they can even find us one that we paid for in the first place so I asked how are you selling something to us that you don't even have in the store but they took our mon8we are very upset about this and it's very unprofessional I can't even believe this happen now we have to wait for them to figure this out I hope they know they will be coming to our house and picking this up because this is not our fault what so ever we didn't even get a sorry for any of this

Kelly Wells

2022-05

I haven't been in a very long time...they didnt have jewelry or watches.. but everything else seemed the same but better ..they had coats ...which are cute for 25 $

Wan Wan Fierce

2019-05

I Love Big Lots because they Closed Our Family Dollar in Jackson Mi. So i had No choice but too start going there. I Love the Atmosphere they "SAY Hi, hello whenever u Enter there Store they Offer u Help if u Need it or Assitance.. There Polite Most of the Tyme. And i Love the Bargains, that i Get from there for the House. So Good Job.😊

L Pierce

2018-05

I love browsing thru the store. Always different things to find, along with the usual items. I like their antibacterial wipes very much. And they have these cookies I love!

Rebeccah Adams

2019-05

This store has great deals & good products. Having trouble finding something or want more info on a product? Just ask because most employees are totally willing to help with whatever you need.

Kathy Smith

2022-05

Picked up a few odds and ends but was disappointed they could not seem to help us out. They were listed on the internet as parts supplier for our camper it seems like they should have the means to look up part #'s and if they didn't have it in stock be able to order it.They expected us to provide the part # or no service.

Neil Kalis

2022-05

Great place to go to rest your weary legs in a brand new lazyboy. Or to take a power nap on a brand new couch. Just tell them that you're thinking of buying it for your significant other. And when you don't, just remember to wipe off any food or drool for the next person. Staff is great.