Animal Crackers Pet Salon, Kennel & Doggy Daycare

linda nicholas

2024-05

Maggie loves going to Animal Crackers to play during the week. She knows everyone there, so grooming isn't scary for her and they make her look beautiful.

Karen Lynch

2023-09

Friendly place Dog's enjoyed hanging out after there groom. Only a 4 because my Irish setter looked good but would have liked more hair on feet and nails trimmed more. I know Irish are not an easy coat to groom My springer looked great.

Elizabeth Terry

2024-02

Charlie, my dog, received what I would call a not good haircut. I let Animal Crackers know. Not only were his ears uneven, but his stomach was shaved and other places were shaved too closely. The owner contacted me and said she would give me a refund which she did! She also said I could book an appointment with her the next time, which I did. Not only did Charlie received a great haircut, but it was at no charge to my surprise! I think I shall always go there for my pet's haircuts!!!FYI: my married name is no longer Elizabeth Terrybut Elizabeth Herrmann

Justin C

2023-12

The team at Animal Crackers is great, we've been using them for walk-in nail trimming/grinding for awhile now. The staff is always friendly, the wait is never very long (I try to call ahead to see if it is extra busy or not before heading in). For the price and ease, Animal Crackers Pet Salon is worth the visit.

Timothy Clare

2024-01

Great place to have your pet to stay.Knowing that your pet will have fun.Marshy Jo is one happy dog.

Rick Valko

2024-04

Great Service, polite and professional. Dropped our dog off and they took great care of her. An bathed and hair cut was great!

Cindy Price

2023-11

As an animal lover and one who sees an animal like my own child and not an object, I TOTALLY recommend that NO ONE take their animal here especially for grooming. I was looking for an awesome atmosphere to enjoy animals and dogs and one day working behind the scenes here was enough!!! I started in bathing. First thing I noticed that this place could use a good deep cleaning. I understand places get dusty but it was pretty filthy. Even the employees bathroom was disgusting and I couldn’t even lock the door behind me. What upset me the most was the drying process for these fur babies. The only way to describe it was like taking my car to the car wash and hosing it down with the high pressure hose. This place uses high pressure hand blow dryers and the dogs HATE it!!! Every single one of them. You use this tool close to their skin and can see the water spraying and bouncing off their skin. Going in a fast paced motion over and over and over again for what seems like a half hour felt like forever for these dogs I’m sure- no breaks or comforting the dogs. Being tied up to the table or wall, they couldn’t get away fast enough and were made to feel this torture so they could get to the groomer faster and dry as a bone. I was told if they weren’t dry enough the groomer would send them back. Some of the dogs even yelped in distress and moaned. I FELT SO HORRIBLE. I witnessed in this very loud atmosphere most of the employees had head phones in and didn’t even talk to the dogs to reassure them or calm them down. I sure did! I feel like the dogs were treated like an object with no heart or feelings sitting on that table. I THINK THIS PLACE TAKES ON A LARGE VOLUME OF DOGS AND IS VERY MONEY DRIVEN. The volume is too big here to stop and see how your animal is doing or how it’s feeling. They just keep it moving like a factory line. There’s too many dogs to keep up with. Even the hot water can’t keep up. It ran out by 10am and I had to bathe dogs with cold water in a cold place. Very upsetting. Sitting behind the reception desk, I experienced a lot of covering up. It was too busy to answer most of owners questions and concerns. If an owner told the reception things about a dog, it wasn’t noted and very little information abbreviated on their charts. This place is just way too busy to have empathy and caring to slow down and REALLY care what the owner is expressing or how the dog is doing. I was not impressed with the small doggie daycare area, especially outside. It was just a fenced in area with pea gravel and walls all around. No grass. Walking through the facility I could see most of the dogs were scared, fearful and shaking. It’s like taking your dog to the animal shelter - he’s probably thinking he won’t see his owner again. This place is old and filthy and I wouldn’t even take my pet rat there. Most of the employees were very very nice but I declined a job there after one day. I feel bad for ALL of the animals getting dropped off here. If you can’t see and watch your animal play, get bathed and see how it’s treated behind the scenes then don’t do it!UPDATE TO OWNERS RESPONSE:I wrote my review previously for the ANIMALS! They have no voice. It seems this place would rather take in more and more dogs to make an almighty dollar than to slow down and make sure an animal is comfortable and happy while going through the process. No one wants to slow down and see how the animal is doing, just keep on going so you can get to the next dog that’s been waiting in the loud kennel.Animals are not objects that you can just fluff up and made look pretty. You still need to treat them with dignity and respect in the process of bathing and grooming. All I ask is - maybe a “family owned” business with empathy and compassion for animals would see that they might need to lighten their daily load alittle so the animals can be better cared for. I’m not the only one who has written a bad review. Maybe if the load is lightened, things would be different. I am speaking up for the dogs. ❤️

Liza Jenkins

2022-05

The grooming here is top notch! I didn't think I could love my dog anymore and then Animal Crackers made him into the cutest and softest dog I have ever seen -- his velvet fur was irrestible. Our whole family couldn't keep our hands off him for days. I am so impressed with the work they do here at Animal Crackers. We will be back!

Johanna Heslop

2021-05

I absolutely LOVE Animal Crackers! When I pick up my pups, they are absolutely EXHAUSTED. In a full day of doggie daycare, my husky gets 600+ minutes of exercise (according to his whistle tracker). He pulls me inside and doesn’t look back. I also have gotten him groomed, with wonderful results. His unique coat was appropriately taken care of, and it was obvious to me that the groomers knew exactly what to do with a double-coated dog. I highly, highly recommend Animal Crackers for boarding, doggie daycare, and grooming!Picture is after grooming!

Brittany Gibson

2020-05

We've been talking our standard goldendoodle here since she was 10 weeks old, so about 2 years. Her reaction to pulling into the parking lot is enough for a five star review! She loves it.I love that the dogs are free roam during and after the groom and not just crated. Though they are available if that's what you prefer. They use top notch shampoo and conditioners that make her smell amazing.We've seen Ashley for about and year and love her. She listens, asks questions and offers her expert advice, I trust her completely.We've also used thier daycare at times. It's very reasonably priced. We've been very pleased with the care shes recieved as well as her grooms.

Audrey Kozub

2023-05

Friendly staff, easy to work around hours, and a great grooming team if your pooch needs a wash/trim! Our timid dog started going here for daycare 6 weeks ago and was nervous in the beginning. Now he wags his tail and runs towards the entrance! Thanks for caring for others pets as if they were your own, your team rocks!

Cindy Lane

2023-08

It saddens me to have to write this as I have used Animal Crackers in Hartland over 25 days last year to board my dogs with no issues.Very disappointed in the care that my 2 dogs received or the lack there of in the past month. On 2 separate occasions (within a couple of weeks) our dogs came home covered in feces and urine. Took pictures and sent to owner and was offered a free dog bath on their next visit.Fast forward to the 2nd boarding and again both dogs came home caked in feces and urine, no bath because they do not bathe dogs on the weekend. The owners excuse was their outdoor area had issues with drainage. Not sure what that had to do with the condition of my dogs as it would only be their feet subjected to the mess in the yard.It is clear that they do not clean the individual kennels often enough or train their staff to do so.Additionally, my dogs are on medication they get once a day. When I picked them up a day early on one of the occasions, I asked for their extra medicine back. They could not find it and found the paperwork in the garbage, so I can only imagine that is where the medication ended up as well. I hadn't even gotten my dogs yet. The owner offered to pay for the meds...that is not the point, why not bring it to the front counter along with leftover food and the dogs?Very unprofessional and even the owners were rude.

Jennifer Muller

2023-09

Animal Crackers takes great care of our rescued Great Pyrenees. He goes for daycare and boarding. The groomers do a great job helping control his double coat and nails as well.

Melissa Anderson

2023-05

I’d love to be able to give them a better review. However, after the second time Of taking my dogs for grooming, they’ve come back home and developed kennel cough. Clearly they are allowing unvaccinated dogs, or dogs not up to date in their facility. The grooming staff did a great job, but I guess enter at your own risk! Now I have two sick golden retrievers, who are up to date on vaccines, I’d hate to see how much worse this would be if they weren’t!

Jenna Nelson

2022-05

My pup loves this place. They took him as a baby and now he gets groomed by Faith. A little pricey but they do a great job.

Daniel Stoscup

2024-03

Excellent availability for boarding, and best haircut my dogs had in years.

Champion Training

2023-07

We boarded our golden here, was going off recommendations and previous reviews.. the first time was a few weeks ago and first off, there is 0 communication. No check ins, not even a simple text. Strike 1. When we got Aspen back, he was noticeably limping, his eyes were infected, and he had large scratches on his nose. I called and they said it was because of the fence..? Strike 2. Decided to give them another shot this weekend. My golden is almost 3 years old, still has a lot of energy. Still no check ins, and he has not moved since being home. Oh and he threw up everywhere. Completely lethargic, and it seems like he hasn't slept in 4 days. Strike 3. DO NOT BRING YOUR DOG HERE.

Nancy Falardeau

2022-05

I love Animal Crackers and so do my dogs! I take both of my dogs here for grooming and Kelly does a fantastic job! I highly recommend!

Anonymous

2023-06

Wouldn't take my dog for grooming and refused to recommend another pet groomer when asked. I'd love to see your long winded response trying to explain your lack of professionalism and empathy. The issue had nothing to do with availability but nice try covering up for your poorly trained staff.

Kate Shoenberger

2021-05

My family has been taking our 5 dogs to Animal Crackers for years and they treated my family with such kindness. My older golden retriever Spirit, who passed away a couple years ago, absolutely loved going there. Now I work there and as a 16 year old heading into the real world I feel it is an amazing job that teaches valuable lessons. The owners are so kind and energetic and they deeply care about every customer and their pets. As an employee and a customer, I know that every employee goes through extreme lengths to keep the animals safe, healthy, and happy. I HIGHLY recommend going to Animal Crackers!!!

Melissa Cherry

2020-05

We just love Animal Crackers! They are very accommodating and so friendly. We have taken our older dog here and now a new puppy and both were treated wonderfully! I felt so comfortable leaving our puppy and knew he was in great hands. He met new puppy friends and came home ready for a nap. It’s great that Animal Crackers lets the dogs being boarded play during the day with other dogs. Thank you for being a home away from home for our pup! This makes traveling so much easier knowing we have a safe, clean and reliable place to leave our dog!

Autumn Fountaine

2023-08

I usually drop off my dog for daycare, last time I went to drop off for boarding and didn't know I was supposed to schedule it. They were very understanding and still took her in for the night!

Christina Spencer

2023-05

We brought my dog in for a trial run and when my husband went to pick her up they couldn’t find her for 45 minutes. Eventually he was brought in the back to look for her and they had the wrong name on her crate. Against my better judgment I decided to board her anyway for 4 nights. When I went to pick her up they brought me her food along with a puppy half her size. I told them it wasn’t my dog and again, they couldn’t find her. Two other families were there and also had the wrong dogs brought to them. Eventually one of the girls came out with our dog. I was so upset and freaked out I took her to an emergency vet to have her microchip scanned just to be sure. On top of this, while waiting for them to find her, I was on the phone with the owner who was condescending, unapologetic, and accusing us of not recognizing our dog (she did not believe us that wasn’t our dog). We were credited for our stay but will never be back. Also, the day after pick up I ended up spending $200 at the 24hr vet because she now has kennel cough and a double ear infection. I honestly hate leaving bad reviews affecting peoples livelihood, but I am seriously concerned for the dogs in their care, getting the wrong food, possibly wrong medications, it is a complete mess.

Brandi Farwig

2021-05

We absolutely love animal crackers and recommend them to all of our friends and family! Our dog loves going to their daycare, and we love it too! She gets the exercise she needs, socialization with other dogs, and lots of love from the staff! Animal crackers is the only place we trust with our puppy and wouldn't send her anywhere else. Five stars all around!

Andrea Ciesluk

2024-02

my dog always comes back exhausted from here! We love Animal Crackers!

Amanda Zebari

2020-05

I love Animal Crackers! I have been a customer here for years. We three large dogs and they are all very well taken care of here. Jeff in grooming is honestly amazing. I highly recommend making an appointment with him if you want your dog(s) to look beautiful when they leave and be well taken care of during the experience. The staff truly cares about your animals.

Alyssa McCoy

2020-05

I picked up our dog yesterday from Animal Crackers. My mother left her there for a couple days as they were leaving for vacation this week. We were so afraid our dog, Pepsi, wouldn't like it there or get along with the other dogs. She absolutely loved it there. I was told she was having so much fun playing. She hardly wanted to get in the car to leave. Pepsi also had a bath and she smelled so good and looked so pretty. I definitely recommend Animal Crackers for bordering and grooming.

Josh Williams

2018-05

This place is great! My dog Chewy is very skittish and kinda crazy lol. He's had some bad grooming experiences in the past so I know he hates getting his nails clipped and his butt area cleaned up. But the groomer who took care of him did a great job! They were professional and did everything in a timely manner! The price was great and my dog and I are very happy with everything they did. I also really liked that when I went to pick my dog up he was hanging out in the front area with the other dogs that were waiting to be picked up. Most other places just put the dogs in a kennel while they are waiting to be picked up, so I thought this was really cool. We will be back!!

dawn williams

2017-05

Love Animal Crackers - they do a great job on grooming my puppy!!! The staff is friendly and they work very hard at keeping the kennel clean.... especially for the number of dogs they have in the kennel and the dogs they groom. There is a reason they are sooooo busy!!! It is because they are a clean and friendly doggy groomer and daycare! Keep up the good work!!!! :) I also love the fact that the owner responds to each negative comment that is made on this page and explains the situation. That shows how much they care about their doggy customers and their owners.!!!!

Melissa Woodall

2023-05

I took my dog to daycare today for his first, and what I can now say, his last visit to this daycare. When I came back this afternoon to pick him up, I walked into the Salon/Daycare and immediately heard a young lady screaming at a dog she was grooming. I turned to witness this young woman screaming and pushing on this dog with such anger, she got down in his face and was yelling, "STAND UP"! " DON"T YOU DO THAT"! My son and I were absolutely mortified for this poor animal. I would NEVER recommend ANYONE to this facility, EVER! Also, this young woman should be fired for how cruel and unprofessional she was behaving.