Walgreens

Tracy Weiland

2024-03

Went to the pharmacy to pick up prescriptions, was told they were in progress, but it would take at least an hour to get the last one typed up because their were 24 ahead to be typed in the que....I let them know I would be waiting, could it be done any sooner?? The tech said if coming inside they could try for 20 min...I said I didn't want to come in the store because I'm sick and she told me then it will be an hour. She can't pull mine in front even though I was going to be waiting. I just find it a bit ridiculous, I understand being busy....I used to work retail pharmacy....for Walgreens....but when a PT is waiting you put their script in front of those coming back later. I understand it not getting done immediately, I was willing to wait 20-30 minutes....but an hour??? Come on people, do better!! If they actually moved with some kind of urgency, maybe sick people wouldn't have to wait so long for their prescriptions to be filled. But when you move at a snails pace....which is what they tend to move in these days....and they're are no consequences for being rude and/or slow anymore unfortunately we wait.Update: I waited the hour, checked the status of my prescriptions in the app, and one of them still shows delayed....I called to see what the delay was and they no longer dispense that medication....now the technician AND the pharmacist looked at the scrip an hour ago, neither one told me it's no longer available....so now I have to contact my Dr, have them call in something different and wait yet again because of the pharmacies negligence...had they told me an hour ago, I could have contacted my Drs office then and maybe gotten it taken care of sooner. Unbelievable!!2nd update: They received the new script from the Drs office and like I thought, I have to wait yet again.... only this time it's just 30 minutes.... we'll see how long it really takes!!It wasn't ready after 30 minutes....I had to wait in line at the drive thru for them to finish it up....Thank you Leah (technician) for pulling it and putting it in front of the pharmacist (Kirsten--who is the one at 10am didn't tell me the original rx wasn't fillable) and getting it ready for me.

Zach Munsee

2023-12

I hate leaving 1 star reviews. I’m 100% disabled veteran and am covered for prescription medications. I have a brand new ID from the VA. Shania, one of the staff members in the pharmacy, told me the VA’s Department Of Defense number was WRONG. And the ID from the VA IS WRONG. That blows my mind how a major chain pharmacy is unable to figure out how to work with the VA(the worlds largest distributor of prescription medication). If you’re a VETERAN and are counting on your medication being at no charge send it to a different pharmacy and save yourself the time. Unforgivable.

Emma Menn

2024-02

Kristen was amazing. She helped me find a difficult to find prescription. She was patient, thourogh, and kind. I'm so thankful for her.

Denise

2023-06

Ashley Grice the stores pharmacy manager deliberately refused to fill a medication prescribed by my physician and I ended up  in the emergency department. For the past four months I’ve been taking an injection and each month it’s delayed by Walgreens for several days. I attempted to refill this medication prior to 5/24/23 and I was told it had to be ordered. After trying to speak to this rude and unprofessional manager to resolve this issue, she became irrationally frustrated with me, and she cancelled my partially filled order. I never received the medication. My prescribers RN contacted Ashley and was told that she would not fill my medication. My prescription was transferred to another pharmacy and they have to order the medication. Even though Walgreens has the medication in stock currently and they have already charged me for the partial fill. I was told the medication was restocked due to me not picking up the medication in twelve days. Ashley was being very untruthful about the date the remaining partial fill was received by the pharmacy. Her coworker Nikki was exactly the same when attempting to speak with another worker. Clearly, I am not the only person that has a negative experience with this location. I will be making further complaints and seeking legal advice regarding the refusal of pharmacist refusing me service for a verbal attack from the staff towards a customer. I missed 10 hrs of work all because this lady.

Ebonie Andrews

2023-05

At this point Walgreens district manager what are you doing about the poor customer service delivered under your leadership. Both cashiers were incompetent to complete service of a small magnitude. I don’t know which staff member typed up a signed and misspelled the “ Tomorrow “ with “ Tomarrow”. Not only that, it was 6:57pm, with 5 customers waiting in line. I asked the cashier/lead why she isn’t opening up another register. She got so upset and told me I can leave immediately. I’ve been living over here for 22 years, never had an issue. Your store here is garbage because the attitudes in customer service and the laziness is pure disgusting. Alger heights community deserve better. Grand Rapids deserve competent workers, who enjoy serving others. The cashier response was “ we are counting down drawers”. Well, counting down drawers don’t come before team effort and servicing customers. It was still early enough to pause count and satisfy customers. Sad days. Community members go elsewhere. Please!

Paul Robinson

2024-01

These people are more than helpful, they go out of there way to help you and save you money. Far better than the Breton and 44th St. Location. And much faster too!

Ezra Richter

2023-09

Cashiers have been very patient with us for the occasional late night purchase and the pharmacy techs are very helpful. They are quite friendly and have always been very communicative with me about med preparation and fulfillment times

Gamedawg

2023-10

It took 2 pharmacist 4 days to fill 1 prescription and they still got it wrong then they get smart with you like you did something wrong now they've hired a big grave digger the wrestler look a like chic in pharmacy for back up so they can be screw ups even more... THEIR HORRIBLE!!!

Marti Birdsall

2023-05

I have the OTC benefit from my insurance. I appreciate that Walgreens labels which products are "OTC approved." That helps me a lot! I don't have to scan a product to see if it is approved as Walgreens has done that already. I totally love Walgreens!!

Kat Covel

2023-05

You all are the real MVPs. Seriously. Couldn't find the damn ciprodex anywhere and couldn't get the urgent care to call you guys because they were slammed. Your pharmacist took the time to help me find my meds. She didn't have to. But she did and I am eternally grateful because I was miserable. Thank you so much. You saved my sanity today. You deserve every nice thing you wanted for Christmas this year! ❤️ Thankful to have this kind of service less than a mile from home!

Poppy Adams

2023-05

They literate never restock, everytime I go in there for something, its out. Staff is friendly, but they seriously need to get things out on the floor quicker, cause that place is never busy, so theres no excuse to why they are out of everything all the time. I use to work at a walgreens, and we were restocking constantly. Like I said though, they are always very nice.

Breanna Jones

2023-05

I adore staff (they’re kind and personable which this the reason for the extra star) but for the life of me every time I order photos from here they can’t find them and I end up waiting for 20+ minutes while multiple staff search high and low for them. Ordering photos is a great and easy feature but maybe try picking up from another location.

Kate Love

2023-05

literally the worst walgreens ever, rude employees that are always on their phones and can’t solve a problem to save their lives. manager seems great but i just feel bad for him

D K

2023-05

If I could give the Operations Manager a ZERO star, I would. Sad to see this location is so bad now. Not safe and the customer service is far beyond bad. Our family has now changed pharmacies.

Sarah Belonga

2022-05

Did not honor a BOGO acetaminophen sale, or a 2 for 4$ on large bags of chips. We ended up paying almost 30 dollars. It was beyond overpriced and the rude cashier did nothing to help.

Rita Karrip

2023-05

Pharmacy hours are all over the place. They clpse outside of standar hours they are supposed to be open and the store is out of so much product its not really worth shopping anymore.

Killian Martenson

2022-05

It is

Eric Kehoe

2023-05

Never open