4.2 (75)
3159 28th St SE Space A-121, Grand Rapids, MI 49512
(616) 940-0681
thenorthface.com
Service options
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Brian Crawford
2023-11
I would say in September there is very little choice for parkas. At least I tried on one. Then ordered online...
Sean Reilly
2024-02
The store was clean and the employees were kind and helpful.
Jake Walters
2021-05
The staff there is pretty rude. The associate cut me off when I was trying to explain the situation about a return for defective product, which I bought in store, and came with my receipt. But apparently I can’t return it there? But was told by someone else I could? Manager with the big beard, and kind of tall. I’m a pretty tall guy and this guy thought he could speak down to me like I wasn’t even worth the sale. Customer service there sucks. Not all associates but most of them!
Eric
2020-05
I took my time to go through the store and see what was available (a pretty decent selection). I was asked a couple of times if I needed any assistance but it was not overbearing. Bonnie was extremely patient and friendly at checkout while I signed up for VIPeak Rewards and found my student information. She is an asset to this location and I hope her customer service is recognized.
Meegan Willi
2019-05
I love North Face goods - I mean, who doesn't?? They are expensive, but sooooo well made. I struck it rich at a 40% off sale and treated myself to shorts and a fun t-shirt. The sales associates were great. They anticipated my needs, opening a dressing room for me before I had to ask and just as I was finished gathering items to try on. I highly recommend this store for high quality clothing for exploring the great outdoors.
What do you think? (Todd)
2023-05
It's a nice store The staff was very courteous we were returning an online purchase. Nothing wrong with the coat just the wrong size
J K
2023-11
The staff was friendly, and the store was very clean and organized.
Derrick Noordyke
2023-05
Service was good, and it's a cool store, but they need more sizes above 2x.
Randy Swanson
2020-05
Great products. Staff is generally friendly and helpful. Easy returns. High prices but you’re getting high quality products.
Kinga W
2023-05
Clean store, good selection of items. Plenty of staff to help find what I needed.
Curtis Bolt
2017-05
Expensive clothing, not that great of a selection that has to do with mountaineering.
Daemon C.
2018-05
Very helpful staff, organized and clean shop, and an overall pleasant experience. The shirts and sweaters are so comfortable!
Dr. P
2022-05
Lost my Apple air pod and they returned to me and called me after I had already left the store so that I could retrieve it!
Shella Sogo-an (赏婉)
2019-05
Love this place. Accessible for all types of people. Lots of variety of stuffs to shop around, cinema and food are accessible.
Kathy Larsen
2020-05
Good quality clothing lasts forever, although I had did have a zipper replaced twice free.
Bobbie Farris
2020-05
Daughter buys cloths.she loves the stuff.they have her size she ls very small.
Stefanie Sapio
2023-05
Great store! Lots of choices!
Kory Gill
2020-05
I like North Face but I prefer Michigan city
Jessica Timothy
2020-05
Love The North Face products but the store.
Matt Nibbelink
2020-05
Great product, great selection. Pricey...
M B
2017-05
Best place in the mall to get a North Face jacket.
Esteban De La Cruz
2019-05
A good place to good for multiple stores.
Westley Shaffer
2019-05
Pricy but you will be ready to go on an adventure lol
Ericka Humbert
2019-05
Expensive but quality merchandise.
Steve Johnson
2019-05
Good stuff well made.
Brad Klopping
2022-05
Clean store, friendly staff
Jonathan Knol
2019-05
Mostly just clothes, some gear.
Daniel Rzepecki
2019-05
Great selection
Oscar and Yasmin Serna
2016-05
love it
Kevin Snyder
2022-05
Nice and neat
| Monday | 11 AM-8 PM |
|---|---|
| Tuesday | 11 AM-8 PM |
| Wednesday | 11 AM-8 PM |
| Thursday | 11 AM-8 PM |
| Friday | 11 AM-8 PM |
| Saturday | 11 AM-8 PM |
| Sunday | 12-6 PM |
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