The North Face

4.2 (75)

3159 28th St SE Space A-121, Grand Rapids, MI 49512
(616) 940-0681
thenorthface.com

Claimed
Outdoor clothing and equipment shop
Bag shop
Camping store
Men's clothing store
Outdoor sports store
Outerwear store
Shoe store
Sportswear store
Women's clothing store
Youth clothing store
Chain retailer known for outerwear, apparel & gear for outdoor recreation & fitness.

Service options

  • In-store pickup

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

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Brian Crawford

2023-11

I would say in September there is very little choice for parkas. At least I tried on one. Then ordered online...

Sean Reilly

2024-02

The store was clean and the employees were kind and helpful.

Jake Walters

2021-05

The staff there is pretty rude. The associate cut me off when I was trying to explain the situation about a return for defective product, which I bought in store, and came with my receipt. But apparently I can’t return it there? But was told by someone else I could? Manager with the big beard, and kind of tall. I’m a pretty tall guy and this guy thought he could speak down to me like I wasn’t even worth the sale. Customer service there sucks. Not all associates but most of them!

Eric

2020-05

I took my time to go through the store and see what was available (a pretty decent selection). I was asked a couple of times if I needed any assistance but it was not overbearing. Bonnie was extremely patient and friendly at checkout while I signed up for VIPeak Rewards and found my student information. She is an asset to this location and I hope her customer service is recognized.

Meegan Willi

2019-05

I love North Face goods - I mean, who doesn't?? They are expensive, but sooooo well made. I struck it rich at a 40% off sale and treated myself to shorts and a fun t-shirt. The sales associates were great. They anticipated my needs, opening a dressing room for me before I had to ask and just as I was finished gathering items to try on. I highly recommend this store for high quality clothing for exploring the great outdoors.

What do you think? (Todd)

2023-05

It's a nice store The staff was very courteous we were returning an online purchase. Nothing wrong with the coat just the wrong size

J K

2023-11

The staff was friendly, and the store was very clean and organized.

Derrick Noordyke

2023-05

Service was good, and it's a cool store, but they need more sizes above 2x.

Randy Swanson

2020-05

Great products. Staff is generally friendly and helpful. Easy returns. High prices but you’re getting high quality products.

Kinga W

2023-05

Clean store, good selection of items. Plenty of staff to help find what I needed.

Curtis Bolt

2017-05

Expensive clothing, not that great of a selection that has to do with mountaineering.

Daemon C.

2018-05

Very helpful staff, organized and clean shop, and an overall pleasant experience. The shirts and sweaters are so comfortable!

Dr. P

2022-05

Lost my Apple air pod and they returned to me and called me after I had already left the store so that I could retrieve it!

Shella Sogo-an (赏婉)

2019-05

Love this place. Accessible for all types of people. Lots of variety of stuffs to shop around, cinema and food are accessible.

Kathy Larsen

2020-05

Good quality clothing lasts forever, although I had did have a zipper replaced twice free.

Bobbie Farris

2020-05

Daughter buys cloths.she loves the stuff.they have her size she ls very small.

Stefanie Sapio

2023-05

Great store! Lots of choices!

Kory Gill

2020-05

I like North Face but I prefer Michigan city

Jessica Timothy

2020-05

Love The North Face products but the store.

Matt Nibbelink

2020-05

Great product, great selection. Pricey...

M B

2017-05

Best place in the mall to get a North Face jacket.

Esteban De La Cruz

2019-05

A good place to good for multiple stores.

Westley Shaffer

2019-05

Pricy but you will be ready to go on an adventure lol

Ericka Humbert

2019-05

Expensive but quality merchandise.

Steve Johnson

2019-05

Good stuff well made.

Brad Klopping

2022-05

Clean store, friendly staff

Jonathan Knol

2019-05

Mostly just clothes, some gear.

Daniel Rzepecki

2019-05

Great selection

Oscar and Yasmin Serna

2016-05

love it

Kevin Snyder

2022-05

Nice and neat

Opening Hours

Monday 11 AM-8 PM
Tuesday 11 AM-8 PM
Wednesday 11 AM-8 PM
Thursday 11 AM-8 PM
Friday 11 AM-8 PM
Saturday 11 AM-8 PM
Sunday 12-6 PM

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